RMAH refund money?

Technical Support
I initially bid on an item for 10 dollars in the real money auction house. However I was outbid, so I placed an additional bid for 11 dollars. I checked my emails and noticed I was charged twice for both the ten and 11 dollars. I did not get a refund for the ten dollars I initially bid. Am I permanently in loss of the ten dollars or does it just take a while for the money to be refunded back since this is after all dealing with real money.

P.S. I began the ten dollar bid yesterday if that's of any use to know.

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