Please help account

Technical Support
My Account Login Home how characters level 60 but when logging in to the game, only characters level 30.I do not know why as the one was the case as I am.hope everyone just how to fix it.thank
thiennam,

Your lower level (~30) characters are on the Korean region, your higher level ones are on the US (Americas) region.

On the main login screen, before logging in, select Options > Account > and then check the region selected under Server Region Selection. Once it's right, continue logging in and you should see the appropriate characters.

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