lost item on AH

Technical Support
i have bid a witching hour belt
and time up i have not got the belt and also no money back to me.
what's happen? please help me!!!
Gary,

You won it today. Allow some time for it to finish processing and it will be delivered. If for any reason, it hasn't come through within 72 hours, please submit a support ticket.

1. Go to the Battle.net Support website at https://us.battle.net/support/en/ticket/submit
2. Choose "Diablo III" as the game with which you need assistance.
3. Ensure that "Use a few words to summarize your issue" is selected.
4. Type in "auction house" and click Next.
5. Choose one of the options that best matches your problem.
6. Scroll down to the bottom of the page and click "Submit a Ticket".
7. Fill out your ticket and click "Submit".

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