Ticket queue time greater than 4 days?

Technical Support
I got hacked almost 5 days ago, opened a ticket to get my items back via rollback and still haven't had a response.

Is this normal or what?
fsdf ,

Your ticket was internally escalated a few days ago to be investigated. Normal tickets are responded to pretty quickly these days but compromises can take a bit longer due to their complexity. You'll need to wait until you hear back I'm afraid.
fsdf ,

Your ticket was internally escalated a few days ago to be investigated. Normal tickets are responded to pretty quickly these days but compromises can take a bit longer due to their complexity. You'll need to wait until you hear back I'm afraid.


Alright thanks for letting me know ... appreciate you taking the time to look for me.

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