Error cannot access data?

Technical Support
Several times today I've been getting an error saying the game cannot access core data files. I was leveling my last HC character and the game disconnects me and my level 58 dies. I had 4 HC 60's with 0 deaths and I was going for all 5 and my last one died at 58 because of this error.

If there is no way I can get this issue fixed and my character back then I'm done with this game.

You can try this support article to fix the error but there's no way to get back a dead hardcore character.

Fallen Hardcore Heroes
Customer Support cannot revive fallen hardcore heroes for any reason. Hardcore heroes cannot be rolled back.
So even though it's an issue with the game you wont restore a character?

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