Didn't receive bought item in AH

Technical Support
I purchased an item in AH for 50m but it didn't go to my completed items. It's been 2 days now since i bought the item.

Order ID: 1520805054
Item: Natalya's Reflection
AH issues can not be handled on the Tech Support forums. The Forum Support Agents here ask that you wait 72 hours and, if it still has not shown up, put in a ticket. Quote from Omrakos below.

Allow at least 72 hours after an auction is ended before contacting us about items not being received. After that time has elapsed, you need to submit a support ticket as described below:

1. Go to the Battle.net Support website at https://us.battle.net/support/en/ticket/submit
2. Choose "Diablo III" as the game with which you need assistance.
3. Ensure that "Use a few words to summarize your issue" is selected.
4. Type in "auction house" and click Next.
5. Choose one of the options that best matches your problem.
6. Scroll down to the bottom of the page and click "Submit a Ticket".
7. Fill out your ticket and click "Submit".

Be sure to mention in the ticket that you've waited 72 hours already and still not received the gold/items.

Records show the ring was claimed 2013/5/2 at 19:42:32 UTC. It's in your Demon Hunter's possession now.

I'm available Monday - Friday, 12 pm - 8 pm Pacific Time

"A working class hero is something to be...."

Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
I have same issue should i wait?
It is not on my completed items I did another purchase and i didn't get the same problem
Order ID : 1472816164

It's only been an hour and a half since the transaction was made. You'll need to wait a bit and only if the item doesn't arrive within a few days max, submit a support ticket as described by MissCheetah above.

I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Thank you i got it.
It was the first time that happened on me so i couldn't know if i will get it or not

Join the Conversation

Return to Forum