A request for fair treatment and decorum in the forums

General Discussion
07/01/2013 10:15 AMPosted by BossDogg
While reading the code of conduct (CoC) page I noticed that no warning/explanation is given and the user is left to figure out what they did wrong so that they don't repeat the offense.

When a forum account is penalized it should receive a note that is visible during the suspension period. When you log into the forum account you'll be informed that the account is suspended/banned. If you click the Learn More option you should see any related notes to that action. This usually includes details on the action taken, sometimes quoting the offending post and how long the suspension is for.

1) One will NOT be penalized or CoC enforcement will be slow, if one creates posts/threads that are inflammatory, peppered with discriminatory remarks, and/or littered with personal attacks, with the expressed intent to cause trouble, derail topics, and start flame wars.

No, reported posts are processed mostly in the order they are received though depending on the volume of those reports we have, a report may take awhile to get to.

2) One will be censored or penalized rather swiftly if one creates posts/threads that might strongly criticize and/or may cause doubt/uncertainty/distrust toward Blizzard (the company), its products, or its business practices.

We, members of the Moderation Team, primarily respond to reports submit through the forum reporting option. However, we also may spot check random forums, keeping an eye out for threads that may stand out as in need of moderation. Members of Community may also actively moderate threads while they are reviewing active posts.

07/01/2013 10:15 AMPosted by BossDogg
For example, I made a thread titled "New Self-found ONLY server Please" and it was deleted.

This one? On the EU forum?


Or this one, that quotes the entire post and links to the EU forum?


If you had another one, I wasn't able to immediately find it but I'd say it would have been deleted as spam at that point.

07/01/2013 11:30 AMPosted by MissCheetah
Also, as noted, you can't compare moderation of your own thread to moderation of other threads, especially on the weekends! It all depends on if others report the posts/threads and if there are any mods at work. Weekends do have moderation, but it can be very sporadic.

Well said, MissCheetah. As noted we do have moderation on the weekends, but currently that coverage may be lighter than during the week. Obviously it may may take a bit longer to get to a report but each report submit to us is reviewed for possible Code of Conduct/Forum Guideline violations.

07/01/2013 12:01 PMPosted by BossDogg
Forum mods need only to lock the thread.

In some situations we may, but most often in the case of duplicate threads or when there are already multiple threads on the same subject we may opt to simply remove the thread.

As noted if you wish to inquire about the moderation of a particular thread you'll need to write the us, however, the wowreportpost@blizzard.com email is primarily for the Warcraft forums. It will still work but Diablo III and StarCraft II forums should go to forum@blizzard.com.

For feedback on forum moderators, the community team or MVP's, wowcmfeedback@blizzard.com.

Join the Conversation

Return to Forum