Mac Installation: BLZAPPBTS0000F

Mac Technical Support
The Mac installer prompts me for my administrator password, then presents the error: "Something went wrong while opening a file. If your internet connection is fine, you may need to download this game from Battle.net."

The error message nicely includes a link to https://nydus.battle.net/App/enUS/setup/error/BLZAPPBTS0000F, however there isn't anything helpful there. It advises me to try a wired internet connection (not possible), or to download the client (which I have done).

Other posts I found while googling made it sound like a permissions issue (which sounds plausible to me) but I couldn't figure out how to work around it or get detailed information.

I tried re-dowloading the installer a few times, using Chrome and Safari, to no avail.

I'm using a 2012 MacBook Air.

Is there any known workaround? Any log file I can check for a more detailed error message?

Thanks!
i have the same error with you .
I am experiencing the same issue. Tried googling for answers, but couldn't find anything helpful.
I was able to install now.

This article helped:
https://us.battle.net/support/en/article/deleting-battlenet-files

I had to delete the Agents folder.
Worked for me!!

Thanks =]
Woo hoo! Deleting the entire Battle.net/Agent folder worked for me.
It did not work for me. Tried deleting and restarting, also nothing, still stuck on 83% with that error.
I read that if you get the installed folder and copy to your windows it works. Maybe that works for mac too, although nobody I know have the game.
needed to update battlenet games example diablo or starcraft game u havent play for long time and it have stayed in your PC for a while try login and update what ever it need then try clicking the client again
Had to go with steps 3-6 but then it worked with no issue, thanks !
I also had to delete the complete battle.net folder.
Ended up deleting the entire folder, but totally fixed the problem for me.
Followed the instructions at Pash's link... https://us.battle.net/support/en/article/deleting-battlenet-files and had to delete the entire Battle.net folder. It worked like a charm after that!
10/21/2013 06:52 PMPosted by RenBarbosa
It did not work for me. Tried deleting and restarting, also nothing, still stuck on 83% with that error.


I'm on this situation as well. I've done everything suggested on this thread and some other stuff some friend suggested as well. No dice. Any kind of help would be most welcome.
No one cares about you Dromath
I was able to install now.

This article helped:
https://us.battle.net/support/en/article/deleting-battlenet-files

I had to delete the Agents folder.


This advice worked for me as well. Thank you for the link to the support article!!
After deleting the Agends folder it works also for me, thanks!
I have tried all of this as well and I'm still unable to install the game. Not sure what else to do.
if you give me a key i would like to see if it works on my iMac . thanks my email is
krisours@comcast.net
I'm the same as you, I have tried all the steps posted above and still cant get access to the game

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