Common Payment Issues

Technical Support
If you experience errors or issues when you try to buy cards, follow these steps from our Buying Hearthstone Cards support page to resolve your issue.

  • 1. Check your primary payment method. Make sure that it’s valid, not expired, and that all associated information is correct.
  • 2. Check with your bank or payment provider to be sure that they are not declining the transaction.
  • 3. If you prefer to use Balance, make sure that you have enough. Remember that it can take up to three days for recently loaded balance to be credited to your account. To learn more about Balance, please check out our Balance FAQ.

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