Mac Technical Support

Mar 12, 2013 Welcome to Mac Technical Support Welcome to the Mac Technical Support forum for StarCraft II! This forum exists to provide StarCraft II customers with a place to discuss technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum (between 8am-5pm Pacific, 5 days a week), it is not meant as a place to resolve complex issues, because of the nature of forums. If you cannot resolve your issue through the forum, we recommend checking our Knowledge Center for resolutions and workarounds for common issues: If you wish to contact our Support team directly, you may do so through the following channels: Online Ticket - You can keep track of all your communication with Customer Support through your account. Phone Support - You can schedule a callback from us from 10am - 6pm Pacific time, 5 days a week. Please keep all posts on topic. This means technical issues, advice, and discussion of technical issues. Bug reports should be directed to the bug report forums (unless Mac OS X specific bugs): Game discussions, criticism, or commentary should be posted in the appropriate gameplay forums. When requesting assistance with or discussion an issue, please create your own thread unless a topic for the issue already exists. Do not hijack threads with your new topic. Posting an issue which is similar but different from the original topic means that your request may be missed or the original request ignored. Please post a subject with a clear summary of your issue. Starting posts with "I need help!" or "Can't play no matter what" only serves to make your issue harder to resolve. We understand that emotions can run high while dealing with technical issues, but posting in an abusive or disparaging manner will not be tolerated, and does not advance our goal of providing assistance to the widest audience of customers in this forum. Please do not post direct contact info for other companies. It is acceptable to post links to websites where contact info can be found, but posting the information here on the forum is not permitted. To provide feedback on a ticket or customer support response you have received, please utilize the survey system built in-game or on the online ticket. We hope that this forum can continue to be a place where users can find quick resolutions to their issues. To help do this we ask that the forum guidelines be observed at all times when contributing to discussions.Machkhan0 Mar 12, 2013
May 19 Mac OS Sierra 10.12 Now Available Apple has released their newest OS Update, 10.12. Patch notes for this release can be found on Apple's website. Both for system security and game performance, we recommend keeping your Operating System up to date, especially those using Intel GPUs.Glaxigrav0 May 19
Mar 25 Nova Cutscenes Displaying Incorrectly We are aware of a shader issue affecting some cutscenes in the Nova mission pack on Macs. We are working on a fix and will have an update soon. Thank you for your patience!Glaxigrav0 Mar 25
Mar 8 Low FPS in Windowed (Fullscreen) Mode We're aware of an OS bug where running some games in Fullscreen (Windowed) mode an cause a severe drop in FPS in-game. We anticipate this is addressed in the next OSX build. In the meantime, there are two different workarounds that may help! 1. Running the game in Fullscreen Running the game in fullscreen should not have the FPS degradation above. This does limit some functionality, such as ease of tabbing out of game without redrawing your desktop and Applications. 2. Minimize all background windows using Flash (including App) Flash applications drawn behind a Windowed (Fullscreen) application cause FPS loss. The Desktop App uses Flash elements as well, so minimizing this on launch can help. 1. Open the App > Settings. 2. On the General Tab, locate the When I launch a Game dropdown. 3. Select Close the Window 4. Click Done to finalize your changes.Glaxigrav0 Mar 8
Nov 24 Engineers wanted!!! Check out these job openings: Senior Software Engineer, Graphics Associate Software Engineer, ToolsS4d1k1 Nov 24
Mar 12, 2013 Common Technical Issues and Solutions Hello friends! Below, you will find frequently posted technical issues with relevant support articles that may help resolve your issues. Low frame rates and performance during gameplay Lockups, crashes, black screens during startup or gameplay This is a living document, so please check back from time to time for updated common issues. Thanks!Machkhan0 Mar 12, 2013
23h [Bug] UI on Mac doesn't get updated Hi. First, when I launch the game, I see a black screen instead of the LOTV background with "Loading" message. But it's just visual, I can move the mouse and see it change states from an arrow to text-bar. Also, I hear UI reactions when hovering on smth. But the screen is still black. If I alt-tab, and then alt-tab back, I will see everything fine. But, any button click will NOT update the UI. To make it clear, it will not update the picture, but under the hood the click will work. So if I alt-tab again, I will see the UI of whatever I clicked. Impossible to play. before 3.7 patch everything was fine. Am I the only one? Environment: MacbookPro retina, Sierra. I have a connected monitor, mouse and keyboard. The MacBook is sitting closed next to me.Zellan3 23h
1d No login screen after update After the 3.7 patch the login screen has disappeared. When I press escape it shows up and when I try to log in it is 'connecting to' forever. I've uninstalled the game, did all the scan and repair things, deleted the folders and files, checked the security programs and firewalls, it doesn't work. The EU an NA server are connecting, the KR server gives another problem. Nova Hype completely gone after trying to fix this mess for 2 hours now. No login for my main server EU: Asian server: (with the patch installed!)Kappachino3 1d
1d Metal support for lotv? According to the WWDC keynote, blizzard was one of the supporters of metal. Just wondering if LoTV will be taking advantage of the advertised performance improvements? Thanks.Mugy26 1d
2d Server connection issue Hi, I've got a macbook pro and for the last week I haven't been able to connect to the servers when trying to play Starcraft II. In the past this used to work fine. Are there issues at the server or the the latest patch and/or macOS Sierra upgrade change anything? Region is Europe, connecting from the Netherlands.Dwight2 2d
2d Issue after iMac upgrade to OSX Sierra i am experiencing an issue after upgrading to OS X sierra. Basically when i click and drag, the mouse motion right after the click becomes very slow and i effectively cannot drag select. Anyone else experiencing that? Setup: iMac 27' late 2015 Razer orochi 2013.LearnY4 2d
3d Can't click play button Hello, I can't seem to click the 'play' button when the client loads. Any ideas? Screenshot: I should note this happened out of nowhere in the past 24 hours.BeanMachine2 3d
3d wont open on Mac Hi Team. wont open on Mac OS. Its stuck on the page that says starting and doesn't do anything further.donny2 3d
Oct 12 Mouse Lag when holding down Keys. Need help! This just started happening recently. Might of been with new macOS Sierra update. When I hold down a key on my keyboard like "z" to make Zerglings, my mouse lags ridiculously. It "stutter-steps" when I try moving it. I don't get why this just started happening. Never had a problem with it before. Any ideas what could be happening? It's making it impossible to queue up move commands. Only happens in Starcraft. Specs: macOS Sierra ver. 10.12 MacBook Air (13-inch, Early 2015) 2.2 GHz Intel Core i7 8 GB 1600 MHz DDR3 Intel HD Graphics 6000 1536 MB Mouse: Razor Taipan Driver: Razor Synapse 1.59.1 (Latest)Illephant1 Oct 12
Oct 8 Unable to Connect, Multiplayer Not Available I just upgraded to Legacy of the Void and in-game when I go to login, quite often it just sits there waiting to connect to "Do I want to play offline?" - No. When it does finally connect, it says that multiplayer is not available although I can chat with other people. Finally, many of the items in my profile aren't loading. I"m not sure if this is because I haven't logged in in months/years or what the problem is. I have tried the following: 1) Reset DNS 2) Flushed DNS Cache 3) Scanned for files/fix in app I'm running OSX Mavericks 10.11.6 (15G31). My other Battle net games all seem to connect and are playable, just not SC2. Can you help please? Here is my looking-glass file: TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.656 ms 0.795 ms 0.802 ms 2 * * * 3 ( 5.813 ms * * 4 ( 0.697 ms 0.710 ms 0.838 ms 5 ( 3.189 ms * * 6 * * * 7 ( 1.680 ms 1.686 ms 1.682 ms 8 ( 1.844 ms 1.744 ms 1.923 ms 9 ( 32.498 ms 32.512 ms 32.396 ms 10 ( 71.710 ms 71.644 ms 71.629 ms 11 ( 73.380 ms 73.528 ms 73.569 ms 12 ( 122.344 ms 121.851 ms 121.716 ms 13 * * * 14 * * * 15 * * * 17/08/2016 18:09:18 UTC -------------------- TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.561 ms 0.639 ms 0.792 ms 2 * * * 3 ( 2.550 ms 2.580 ms 2.675 ms 4 ( 2.435 ms 2.478 ms 3.876 ms 5 ( 2.608 ms 2.637 ms 2.665 ms 6 ( 2.416 ms 2.504 ms 2.526 ms 7 ( 24.570 ms 24.449 ms 24.454 ms 8 ( 39.227 ms 39.359 ms 39.331 ms 9 ( 100.547 ms 100.560 ms 100.529 ms 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 17/08/2016 18:09:18 UTC -------------------- PING: PING ( 56(84) bytes of data. --- ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 5002ms 17/08/2016 18:09:18 UTC -------------------- PING: PING ( 56(84) bytes of data. --- ping statistics --- 4 packets transmitted, 0 received, 100% packet loss, time 4999ms 17/08/2016 18:09:18 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.4 0.5 0.4 0.6 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 0.0% 10 2.5 2.9 2.5 3.9 0.5 4. 0.0% 10 2.4 2.6 2.3 4.0 0.5 5. 0.0% 10 2.3 2.4 2.2 2.6 0.2 6. 0.0% 10 2.9 2.8 2.5 3.3 0.3 7. 0.0% 10 25.4 27.0 22.5 32.4 3.3 8. 0.0% 10 39.1 39.2 39.1 39.4 0.1 9. 0.0% 10 97.4 100.7 97.4 110.4 3.7 10. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 17/08/2016 18:09:18 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 1.3 0.7 0.4 1.7 0.4 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 0.0% 10 0.4 6.6 0.4 59.8 18.7 4. 0.0% 10 0.5 2.3 0.4 10.2 3.7 5. 0.0% 10 2.5 3.7 1.9 5.6 1.3 6. 0.0% 10 2.7 3.4 1.4 5.1 1.2 7. 0.0% 10 1.3 3.2 1.3 5.0 1.2 8. 0.0% 10 3.5 2.1 1.8 3.5 0.5 9. 0.0% 10 32.5 33.1 32.4 36.5 1.3 10. 0.0% 10 77.6 76.2 71.9 82.2 3.3 11. 0.0% 10 73.3 73.4 73.2 73.7 0.1 12. 0.0% 10 122.8 122.9 121.0 124.4 1.3 13. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 17/08/2016 18:09:18 UTC --------------------Gotham3 Oct 8
Oct 5 Mouse acceleration! For the love of God can someone please tell me how to deactivate this curse off my mac (or at least starcraft2)! Thanks!MexGenius27 Oct 5
Oct 1 macOS Sierra support So I'm about to update my Mac (GM is available). Will Starcraft 2 work properly?Sundog3 Oct 1
Oct 1 Mouse Lags when holding down keys. Need Help. This just started happening recently. Might of been with new macOS Sierra update. When I hold down a key on my keyboard like "z" to make Zerglings, my mouse lags ridiculously. It "stutter-steps" when I try moving it. I don't get why this just started happening. Never had a problem with it before. Any ideas what could be happening? It's making it impossible to queue up move commands. Only happens in Starcraft. Specs: macOS Sierra ver. 10.12 MacBook Air (13-inch, Early 2015) 2.2 GHz Intel Core i7 8 GB 1600 MHz DDR3 Intel HD Graphics 6000 1536 MB Mouse: Razor Taipan Driver: Razor Synapse 1.59.1Illephant0 Oct 1
Sep 25 Can not zoom out for mac Awhile ago my view was fine now for some reason the zoom is too close. I have seen other talk about this issue with no credible answer. I have a 27 inch 5 K mac and this also happen to my other older mac, so it is not a specific machine issue. It make me not want to play starcraft. I just bought Legacy of the void with the same issue. I wish blizzard would address this or someone answer how to get a wider field of view. Some how my setting are not correct. I tried every screen resolution with no sucess.MCUDaddy1 Sep 25
Sep 23 Can't test document from editor Problem solved by purging all sc2 related files and reinstalling.Cylon0 Sep 23
Sep 20 Mac F keys (F1,F2,F3 etc.) I cannot get my F keys to work for starcraft 2 on my macbook. I have checked the "disable os keyboard shortcuts" option in the menu of starcraft and have also checked "Use all F1, F2, etc keys as standard function keys" in my system preferences. I do not know what else to do! Please help!SharpStone28 Sep 20
Sep 16 keeps on d/c For some reason, my game keeps on disconnecting and re-connecting to when I'm playing SP. It is getting annoying. Is there a solution?Razorwing56 Sep 16
Sep 15 Mouse jumps with SmoothMouse on OSX Hi, I am using MacOSX Yosemite and am having trouble with LotV. I am using SmoothMouse to correct mouse acceleration in order to get something similar than on Windows - which works great on WoL and HotS. However it appears that on LotV, the cursor confinement have changed slightly. When I disable cursor confinement, it works great but of course the mouse spills on my second monitor; when I enable it however, my mouse will be at "two locations at once" as it is jumping between the two locations very quickly. This, of course, makes playing impossible. Until this gets fixed, I am still looking for a temporary fix.Rippalka21 Sep 15
Sep 15 Cursor moves/disappears when drag-scrolling With Patch 3.6, the cursor doesn't stay in its place when the scroll-wheel-button for drag-scrolling is clicked. When I click and immediately release the scroll wheel button on the 3D world (terrain, units, or buildings), the cursor reappears closer to the top-left corner of the screen. Both the new X and Y positions appear to be about 2/3 of their original values. Repeated clicking will move the cursor closer to the top-left in smaller and smaller increments. This behavior also occurs during actual drag-scrolling. The 3D world scrolls as expected, but the mouse cursor reappears closer to the top-left of the screen. If the cursor started out very close to the top-left of the screen, it will sometimes remain invisible after the scroll-wheel-button is released. I can still use the mouse to select units and buildings, or even click the command card, but the cursor is invisible. The cursor will only reappear if I move the mouse and then middle-click on the 3D world. When the cursor is invisible, drag-scrolling can sometimes result in abrupt, unexpected changes in camera location. This latter behavior is intermittent and difficult to reproduce. The above behavior occurs in both Fullscreen and Windowed-Fullscreen. In Windowed mode, the mouse cursor moves vertically (not diagonally) when the scroll-wheel-button is clicked. Sometimes it moves up, sometimes it moves down. Tested in-game on Versus A.I. and Ranked, drag scroll speed at 65%, inverted. Observed with mouse scroll and mouse sensitivity turned both on and off. Observed with Logitech MX500, G400s and G5 mice. MacBook Pro (15-inch, Late 2011) 2.5 GHz Intel Core i7 8 GB 1600 MHz DDR3 Mac OS X Yosemite (10.10.5) Thanks! Hope someone can figure out this bug soon.Philip0 Sep 15
Sep 14 Scanning Game Files Endless Loop I have been trying to update my SC2 client for a while now. I uninstalled it, restarted my computer, reinstalled battle net, ect. and nothing is working. It keeps telling me its scanning game files and it is stuck in an endless loop. Anyone have any idea how to fix this?OOVisionary30 Sep 14
Sep 14 Mouse Lag in Game Hi all, Like nearly everyone else here I had the problem with mouse acceleration due to OS X but I think I have fixed that with Bumblebees' MouseFixer (Teamliquid thread about it) among some others. When I am on the desktop and in Windowed Mode in StarCraft the mouse does not seem to lag at all. However, when I put the game into "Fullscreen" or "Windowed (Fullscreen)" modes the mouse lag appears (ie trying to box drones over and over and it goes slow. Feels like it takes 2x the effort to do the same thing I normally do on my PC.) The mouse lag doesn't really seem to be the movement of the mouse so much as it is the clicking and boxing of the mouse; if that makes sense. I am on a 2011 iMac, 2.5GHz Intel Core i5 (quad), 512mb graphics card, 4gb (2x2gb) DDR3 1333 RAM, and have OS X Lion installed (10.7.2). The mouse I am referring to is the SteelSeries Kinzu. The lag also appears with the Magic Mouse. I currently have SteerMouse (installed while attempting to fix acceleration issues), and Bumblebees MouseFixer (ver2) installed. Thanks, MistakesMistakes6 Sep 14
Sep 9 Star Craft 2 freezes and crashes my computer Hello anyone, I have a 2014 iMac 27" 5k with 32 gig of ram, 4GHz Intel Core i7 AMD Radeon R9 M295X 4gig gpu. The game crashes constantly. I have never had this issue with running and other heavy programs. I have tried uninstalling and reinstalling the game, running the repair tool. I have replaced the logic board because I thought it was a bad board and still nothing.vDayWalker1 Sep 9
Sep 5 Campaign save and achievements reset. So I bought the game about yesterday, downloaded it on my macbook air, got excited I finish the first mission on prologue(11.00pm gmt+7 09/04/16). Then I found out my mission isn't saved at all because I disconnected some time during my game... nvm. It was just only one mission, so I don't mind that. Then I played LotV campaign and finished my 7th mission at 5.00am (gmt+7 09/05/16) on my macbook air. About an hour ago (11.00pm gmt+7 09/05/16), I downloaded SC2 at my other mac and tried to login to find out all my progress is lost. Nothing is there except that one mission from my first playthrough. The game also just forgot my achievements on my second playthrough, even though I can check so many of them in my web profile :(. In my SC2 accounts directory (Starcraft II/Accounts/[]/) there is 2 separated folder, one last played at 11.00pm gmt+7 09/04/16, and the other one last played at 5.00am gmt+7 09/05/16. I tried deleted the former one, hoping the game would recognise my another playthrough, but the game ignored it and redownloaded the former one for me to play, with that one !@#$ty prologue achievement completed. Is there anything I (or someone) can do to restore my progress ? I've already backed up both playthrough. And it would be great if I know that in which circumstance SC2 would save my progress. I mean do the SC2 client broke into the void immediately after my %^-*ty network innocently dc ?CatFlyFlyFly1 Sep 5
Aug 31 Bug change expansion Frame 1v1 LoTv. not switching in MacOSChovscopa0 Aug 31
Aug 27 Authenticating Download of Mac Client I had been playing sc2 on a windows PC for about the last 9 months or so and when I got a mac to replace the old computer I tried to download the client. Upon clicking the downloader I get the following error: There was a problem authenticating your download. Please go to to start a new download. I have seen some other people post no this topic and it seems that no one has had very much success. I would appreciate some guidance on this issue. ThanksFieldMarshal12 Aug 27
Aug 26 Custom Maps Won't Show or Download When I go to the Custom Games section, and look for open games or try to browse maps and create my own, I'm stuck with the spinning recticle in the center of my screen. Maps don't load on screen. Yesterday they were loading but when I would try to create a game, my screen would show that I was downloading the map, but it never finished (I had friends in my group who downloaded the map in 5-10 seconds). So far, I've used the Terminal Flush, deleted my cache, and last night I uninstalled and reinstalled the game. Still no luck. Please let me know what I can do to fix this issue. It seems like a server connectivity issue of some kind, but I have no firewalls or anything that I can imagine would be causing this problem. Thanks! EDIT: I also just remembered that watching Replays does not work either (I experience the same loading issue that I described above - the rest of my group would load a replay and watch it while I remained stuck in menus with a "Downloading..." status). EDIT 2: I can now no longer see matchmaking of any kind. Only thing that works is campaign... Please help!!AaronRodgers19 Aug 26
Aug 25 Achievements not loading/registering In short: I can see no achievements in SC2. No graphics for badges are loading, no old achievements seem to have registered, no unearned achievements are visible. It's like the feature doesn't exist in the game. Repair tool says everything is fine. With slightly more detail: I installed Starcraft on my machine for Legacy of the Void. I haven't played since 6 months or so after HotS launched and that was on an old computer (i.e. completely fresh install). I didn't think anything of achievements not showing up shortly after the launch, what with the "Achievements have been disabled" notice coming up. It has been a few days now, however, and I see that others are discussing various new achievements so they are obviously online. I have run the repair tool but everything seems to be fine there. Still I can literally see no achievement in the game. 0% progress on all campaigns despite the fact that I just finished a replay of the HotS campaign. I can't even see the badges for earned or unearned achievements. It's like they don't even exist in the game. Even after completing a mission, where the three achievements badges would be is blank (though I do get a description of the achievements that should be there if I mouse over the space). A quick search didn't reveal anyone having similar issues. Would be nice to have some light shed on this one... {EDIT} Looking through my profile, it's a little more extensive than just achievements. At the base of the Profile Summary screen there is a note "Error: Experience Data Unavailable". The game knows that I've played 2570 games and that I was in gold league in 2010, Season 1, but that's about it. No portraits earned, no decals, etc. Though it does have my mach histories from 146 weeks ago...Helo11 Aug 25
Aug 24 No Sound Every other program has sound and Starcraft had sound the day before. I've tried ctrl + s and ctrl + m and restoring the sound settings. I also rebooted and checked the sound output in system preferences.Christopher35 Aug 24
Aug 24 Campaign Mission won't start Game reboots every time i try to play the campaign missions. it works fine with prologues missions, but it won't start the new legacy of the void campaign missions and reboots to main menu during loading / streaming. im using mac OS yosemite and i online- installed through Has anyone had same / similar issues? Is there any patch for this bug?itsnotsue34 Aug 24
Aug 23 downloading,scanning,update problems. i downloaded heart of the sworm and it won't allow me to update or open and play the game. It's saying there seems to be a problem it keeps scanning and scanning and nothing, it has been doing this for a few days now. i downloaded it for a mac.vega0 Aug 23
Aug 21 OSX 10.8.1 ML Bank Files Location I just got a new macbook pro running 10.8.1 and I am trying to find the bank files so I can transfer the bank files from my old computer (a dell laptop running windows 7). I have been unable to find the proper location for my old sc2 files (there is no folder for bank files under the SC2 folder in the applications menu). Currently the copy of my old files are sitting in my documents folder (like they were on my windows 7 machine), but that doesn't seem to be the proper location on my mac. Any help would be greatly appreciated!MCMallett2 Aug 21
Aug 20 Installing Mass Recall for Mac? Trying to Install this mod for mac and having a bit of trouble. None of the folders mentioned in the installation guide seem to correlate with the folders in my main starcraft 2 directory so I have no idea where to unzip the files. If anyone could help me get this mod going on mac I'd greatly appreciate it! Dying to play this!Rottingman7 Aug 20
Aug 16 SC2 1v1 games randomly crashing/rebooting Mac I have a 2013 Mac Pro workstation running OS X El Capitan, v10.11.6 and have been playing SCII on it with zero issues for many months now. All of a sudden (I'd say after the last update patch or two was released for SCII), I've run into random problems where the game suddenly freezes up in the middle of a 1v1 game, followed by the Mac rebooting itself. (When everything comes back up, I don't even get the usual error box advising me the system was improperly shut down.) I'm sure there aren't exactly a lot of SCII players running on my same system configuration -- but I thought I'd mention this, in case it's something other Mac users are seeing?KingTJ0 Aug 16
Aug 12 No Response from Battle net. I can log on and press play but once i get to the main menu it tells me its waiting for a response. I can't for the life of me to get on my internet is find everything else works, I've reinstalled, checked updates, turned of fire wall, flush dns etc. you name it. I'm starting to think the issue is not on my side. Is there any help? It would be greatly appreciated. Thanks.Petey0 Aug 12
Aug 11 Nova Covert Ops Stuck in Black Screen 1. The first cinematic did not play after I clicked continue when the 2nd Mission Pack went live. I had to watch the cinematic from a youtuber 2. Mission 6, the second to last memory, or the last zerg selection cutscene, it is stuck in black screen every single time. I have tried checking for updates, repair the game, window mode, restart the computer, restart the game, and non of it worked. Now I can't pass that mission unless I go back and restart the whole Campaign?Thaladred2 Aug 11
Aug 10 Map Editor Crash Hello, I am trying to make a hero leveling type map. When I first create the map I add all 4 dependencies. Then I put the Raynor sniper model on the map (this is not from the default dependencies) but any time I open the data editor, it looses track of the non-default dependencies so I can no longer search for Raynor. If I try to click on the raynor model I already placed on the map, the editor crashes. Help is appreciated :)Kaelmis3 Aug 10
Aug 9 Mac Implementation Can I ask about some of implementation details? Did you update sc2 to use Metal API? If no, will you plan to do it? People on the web suggest to play via bootcamp to have higher fps with higher visual settings. Is it true that with bootcamp sc2 runs faster on Mac? If yes, what's the reason of that? Do you natively support Mac or there is some kind of hack(s) in Mac implementation? Probably, I asked some details that cannot be disclosured; I would appreciate any general idea answers.blinx1 Aug 9
Aug 8 consistently refuse to shut down Howdy! In short: My app will not quit, even force quit, and keeps my computer from shutting down. I've had this problem for about a week now without being able to find a solution, and so I have come here to see if anyone else have experienced this problem before i reboot my entire computer. Detailed description of the problem After updating some time last week and opening starcraft it told me it recomends me to update my OS to keep it up do date with the latest starcraft patch for maximum compability. So I did, but after that refuse to quit. When i try to shut it down it will close the window but the app will still show as open in my dock. When I then try to force quit it, in any way, (including from the activity monitor) it will stay in the dock. If I reopen, it will just start a new instance of the app, leaving me with two apps in the dock. The biggest problem this causes is that it keeps me from being able to shut down my mac without having to force shut it down manually by holding down the power button, which I know should be avoided for the health of the mac. But this is now the only way I can shut down my mac, even if I start my mac, dont open, and try to shut it off again. It does however shut down normally when I try to start it in safe mode. I have tried to uninstall, following this link: It seemingly worked but I could still not shut down my mac. when I reinstalled I still have the same problem with the app, that it refuse to be shut down. Which leads me to suspect that the problem part of the app did not get uninstalled. Does anyone have any idea what might cause this, and what I can do? Is the only solution to re-install the OS? Thanks in advance!Klesk1 Aug 8
Aug 8 Can my Mac Run SCII? Aug 8
Aug 7 Changing hotkeys Help Hello I am a new player in starcraft. I am having some trouble changing my hotkeys, i hope someone can help me. Whenever I try to change my hotkeys it keeps giving me the alert of saving it in a new profile. I am concerned regarding my old profile. What will happen to it?Will any data get deleted?Can I play with the new hotkey setup on my old profile? please help.drakonmaster0 Aug 7
Aug 6 Bank file arcade games I try to search about it but dont find a solution. Maybe because the old article has the old OS. I have Yosemite. I gonna sale my old computer and need a really fast answer. Do someone now where the bank file is?Genki2 Aug 6
Aug 5 Characters in cuscenes look sweaty When I see cutscenes (either of the games or nova packs) the characters look very glossy/sweaty/plastic-like I was wondering maybe my settings are off but its all "high" and the game and scenes run rather smoothly. I have a 2.8Ghz retina macbook pro 15" (mid 2015) any ideas?eidog3 Aug 5
Aug 5 Unable to Install Hey guys, so I recently just cleared up some space and want to reinstall SC2, i tried a bunch of things and both my computer's get info (command I) and a third party program say I have 45 GB free, while SC2 needs only 30, but when I go to install, BNet app says theres not enough space. Anyone know how to fix this?Cybrok0 Aug 5
Aug 4 5 second freeze when SC2 starts. Every time I log into SC2 t freezes for about 5 seconds after I log into my account. I have noticed this on my friends mac but not on my other friends pc. It could just be the speed of our computers but it is starting to annoy me.Tacar13 Aug 4
Aug 2 how to uninstall and reinstall starcraft2 so i downloaded starcraft 2 and there were errors. i am wondering how to completely delete out of my hard drive on my mac i tried deleting some stuff on my own but i dont think i deleted them all because when i first downloaded sc2 it took about 3 hours and when i tried downloading it again, it says 13 hours. i figured it would take too long so i cancelled the download and now im wodnering if i have to delete every single starcraft 2 file on my mac so the download will be fasterphil4 Aug 2