Technical Support

Aug 2 cant see my ladder In main profile window is not showing my ladder placement (and im diamond in 2v2...), this is showing only in the hidden ladder tab. In forum here (in europe) is visible but in game no. What should i do please, i deleted C:\ProgramData\\Agent\data\cache and in C:\Users\Ion\AppData\Local\ cache and browser cache and problem persistwwwRomania0 Aug 2
Aug 2 Bug with 4k resolution! Have lagging when partner had 4k resolution. i have a 4k resolution laptop and my brother has 1366x769 reosolution. when i use 4k resolution, my brother got lagging so much. But when i change my resolution to FHD(1k) the lagging is gone. Is this bug?vvv0 Aug 2
Aug 1 Game crashes on Vermillion Problem This is the second time it's happened but my video card crashes when playing the vermilion problem co op mission. After the 3rd lava recede's my game just crashes and I have to close out of it completely, then if I start another game my entire computer will crash. Here is my dxdiag if that is necessary System Information ------------------ Time of this report: 7/6/2016, 00:51:26 Machine name: THEBOSS Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.160408-2045) Language: English (Regional Setting: English) System Manufacturer: MSI System Model: MS-7817 BIOS: BIOS Date: 11/07/14 15:22:32 Ver: V25.4B0 Processor: Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz (4 CPUs), ~3.2GHz Memory: 8192MB RAM Available OS Memory: 8128MB RAM Page File: 7232MB used, 9021MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found. -------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: AMD Radeon R9 200 Series Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x6798) DAC type: Internal DAC(400MHz) Device Key: Enum\PCI\VEN_1002&DEV_6798&SUBSYS_3001148C&REV_00 Display Memory: 4095 MB Dedicated Memory: 3051 MB Shared Memory: 1044 MB Current Mode: 1600 x 900 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: HP 2009 Monitor Id: HWP2828 Native Mode: 1600 x 900(p) (60.000Hz) Output Type: DVI Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll Driver File Version: 8.17.0010.1460 (English) Driver Version: 16.200.1025.0 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 6/2/2016 16:14:04, 1512192 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-24D8-11CF-8872-0B10BEC2C535} Vendor ID: 0x1002 Device ID: 0x6798 SubSys ID: 0x3001148C Revision ID: 0x0000 Driver Strong Name: oem33.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_R575:16.200.1025.0:pci\ven_1002&dev_6798&subsys_3001148c Rank Of Driver: 00E60001 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers (TRITTON AX 720 HEADSET) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: USB\VID_0738&PID_9202&REV_0100&MI_00 Manufacturer ID: 65535 Product ID: 65535 Type: WDM Driver Name: USBAUDIO.sys Driver Version: 6.01.7601.18208 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 7/12/2013 05:40:58, 109824 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No Description: Speakers (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1462F817&REV_1003 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHD64.sys Driver Version: 6.00.0001.7245 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 5/13/2014 06:09:48, 3962840 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000 Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone (TRITTON AX 720 HEADSET) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: USBAUDIO.sys Driver Version: 6.01.7601.18208 (English) Driver Attributes: Final Retail Date and Size: 7/12/2013 05:40:58, 109824 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: HID-compliant consumer control device Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x06F3, 0x0309 FF Driver: n/a Device Name: HID-compliant device Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x06F3, 0x0309 FF Driver: n/a Device Name: TRITTON?AX 720 HEADSET Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x0738, 0x9202 FF Driver: n/a Poll w/ Interrupt: No ----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x8C26 | Matching Device ID: usb\root_hub20 | Service: usbhub | +-+ Generic USB Hub | | Vendor/Product ID: 0x8087, 0x8000 | | Location: Port_#0001.Hub_#0002 | | Matching Device ID: usb\class_09 | | Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + HID Keyboard Device | Vendor/Product ID: 0x06F3, 0x0309 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + HID Keyboard Device | Vendor/Product ID: 0x06F3, 0x0309 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + HID Keyboard Device | Vendor/Product ID: 0x06F3, 0x0309 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + HID Keyboard Device | Vendor/Product ID: 0x06F3, 0x0309 | Matching Device ID: hid_device_system_keyboard | Service: kbdhid | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + HID-compliant mouse | Vendor/Product ID: 0x093A, 0x2510 | Matching Device ID: hid_device_system_mouse | Service: mouhid | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 89.1 GB Total Space: 244.0 GB File System: NTFS Model: SanDisk SDSSDHP256G ATA Device Drive: D: Free Space: 132.9 GB Total Space: 953.9 GB File System: NTFS Model: ST1000DM003-1ER162 ATA Device Drive: E: Model: TSSTcorp CDDVDW SH-224FB ATA Device Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes -------------- System Devices -------------- Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #3 - 8C14 Device ID: PCI\VEN_8086&DEV_8C14&SUBSYS_78171462&REV_D5\3&11583659&0&E2 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_1002&DEV_AAA0&SUBSYS_AAA0148C&REV_00\4&1610F4F8&0&0108 Driver: n/a Name: Intel(R) B85 LPC Controller - 8C50 Device ID: PCI\VEN_8086&DEV_8C50&SUBSYS_78171462&REV_05\3&11583659&0&F8 Driver: n/a Name: Intel(R) 8 Series/C220 Series PCI Express Root Port #1 - 8C10 Device ID: PCI\VEN_8086&DEV_8C10&SUBSYS_78171462&REV_D5\3&11583659&0&E0 Driver: n/a Name: AMD Radeon R9 200 Series Device ID: PCI\VEN_1002&DEV_6798&SUBSYS_3001148C&REV_00\4&1610F4F8&0&0008 Driver: n/a Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_8C3A&SUBSYS_78171462&REV_04\3&11583659&0&B0 Driver: n/a Name: Intel(R) 8 Series/C220 Series SATA AHCI Controller - 8C02 Device ID: PCI\VEN_8086&DEV_8C02&SUBSYS_78171462&REV_05\3&11583659&0&FA Driver: n/a Name: Intel(R) USB 3.0 eXtensible Host Controller Device ID: PCI\VEN_8086&DEV_8C31&SUBSYS_78171462&REV_05\3&11583659&0&A0 Driver: n/a Name: Intel(R) 82801 PCI Bridge - 244E Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_78171462&REV_D5\3&11583659&0&E3 Driver: n/a Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_8086&DEV_8C2D&SUBSYS_78171462&REV_05\3&11583659&0&D0 Driver: n/a Name: Intel(R) Ethernet Connection (2) I218-V Device ID: PCI\VEN_8086&DEV_15A1&SUBSYS_78171462&REV_05\3&11583659&0&C8 Driver: n/a Name: Standard Enhanced PCI to USB Host Controller Device ID: PCI\VEN_8086&DEV_8C26&SUBSYS_78171462&REV_05\3&11583659&0&E8 Driver: n/a Name: Intel(R) Xeon(R) processor E3-1200 v3/4th Gen Core processor PCI Express x16 Controller - 0C01 Device ID: PCI\VEN_8086&DEV_0C01&SUBSYS_78171462&REV_06\3&11583659&0&08 Driver: n/a Name: Intel(R) 8 Series/C220 Series SMBus Controller - 8C22 Device ID: PCI\VEN_8086&DEV_8C22&SUBSYS_78171462&REV_05\3&11583659&0&FB Driver: n/a Name: Intel(R) 4th Gen Core processor DRAM Controller - 0C00 Device ID: PCI\VEN_8086&DEV_0C00&SUBSYS_78171462&REV_06\3&11583659&0&00 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_8C20&SUBSYS_F8171462&REV_05\3&11583659&0&D8 Driver: n/a Name: PCI standard PCI-to-PCI bridge Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_78171462&REV_03\4&45CF4ED&0&00E3 Driver: n/a ------------------ DirectShow Filters ------------------ DirectShow Filters: WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091 WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091 WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091 MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091 Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091 WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091 WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091 Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091 Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091 Xiph.Org Theora Decoder,0x00600000,1,1,dsfTheoraDecoder.dll, Xiph.Org Vorbis Decoder,0x00600000,1,1,dsfVorbisDecoder.dll, DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514 Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.19091 WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091 Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514 AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.19091 VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.19091 SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528 Xiph.Org Ogg Muxer,0x00200000,1,0,dsfOggMux.dll, Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037 AC3 Parser Filter,0x00600000,1,1,,6.06.7601.17528 StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528 MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091 DivX for Blizzard Decoder Filter,0x00800000,1,1,,5.00.0002.0000 MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.19091 Xiph.Org FLAC Decoder,0x00600000,1,1,dsfFLACDecoder.dll, SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091 VBI Codec,0x00600000,1,4,,6.06.7601.17514 ATI MPEG File Writer,0x00200000,1,0,atimpenc.dll,13.10.0000.30604 AMD Video Decoder,0x00200000,1,2,atimpenc.dll,13.10.0000.30604 MPEG-2 Splitter,0x005fffff,1,0,,6.06.7601.17528 Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514 SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528 Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091 Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091 MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.19091 DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514 Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.19091 Xiph.Org Theora Encoder,0x00200000,1,1,dsfTheoraEncoder.dll, Xiph.Org Vorbis Encoder,0x00200000,1,1,dsfVorbisEncoder.dll, Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091 ATI MPEG Audio Encoder,0x00200000,1,1,atimpenc.dll,13.10.0000.30604 AMD MJPEG Decoder,0x00200000,1,1,atimpenc.dll,13.10.0000.30604 ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.19091 Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.19091 MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528 Xiph.Org Native FLAC Decoder,0x00600000,0,1,dsfNativeFLACSource.dll, Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.19091 Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.19091 Xiph.Org Speex Encoder,0x00200000,1,1,dsfSpeexEncoder.dll, Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.19091 AMD Video Encoder,0x00200000,1,1,atimpenc.dll,13.10.0000.30604 Xiph.Org Speex Decoder,0x00600000,1,1,dsfSpeexDecoder.dll, Xiph.Org FLAC Encoder,0x00200000,1,1,dsfFLACEncoder.dll, ATI MPEG Multiplexer,0x00200000,2,1,atimpenc.dll,13.10.0000.30604 VPS Decoder,0x00200000,0,0,,6.06.7601.17514 WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091 VBI Surface Allocator,0x00600000,1,1,,6.01.7601.17514 File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514 iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514 iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514 AMD Video Scaler Filter,0x00200000,1,1,atimpenc.dll,13.10.0000.30604 DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.19091 Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.19091 AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.19091 RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll, Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091 WST Pager,0x00200000,1,1,,6.06.7601.17514 MPEG-2 Demultiplexer,0x00600000,1,1,,6.06.7601.17528 DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514 SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091 Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091 MPEG-2 Sections and Tables,0x005fffff,1,0,,6.06.7601.17514 Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514 Xiph.Org Ogg Demuxer,0x00600000,1,1,dsfOggDemux2.dll, StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528 Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514 Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.19091 AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.19091 AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.19091 Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091 MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091 Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.19091 File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.19091 AMD Video Rotation Filter,0x00200000,1,1,atimpenc.dll,13.10.0000.30604 Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285 StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528 AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514 Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.19091 File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.19091 File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.19091 WebM Muxer Filter,0x00200000,2,1,webmmux.dll,0.09.0012.0000 WebM VP8 Decoder Filter,0x00600000,1,1,vp8decoder.dll,0.09.0012.0000 WebM VP8 Encoder Filter,0x00200000,1,1,vp8encoder.dll,0.09.0012.0000 WebM Splitter Filter,0x00600000,1,1,webmsplit.dll,0.09.0012.0000 Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514 Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.19091 BDA MPEG2 Transport Information Filter,0x00200000,2,0,,6.06.7601.17669 MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.19091 WDM Streaming Tee/Splitter Devices: Tee/Sink-to-Sink Converter,0x00200000,1,1,,6.01.7601.19091 Video Compressors: WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091 WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091 MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091 DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514 MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.19091 Xiph.Org Theora Encoder,0x00200000,1,1,dsfTheoraEncoder.dll, WebM VP8 Encoder Filter,0x00200000,1,1,vp8encoder.dll,0.09.0012.0000 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Device,0x00200000,1,0,quartz.dll,6.06.7601.19091 DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.19091 DirectSound: Speakers (TRITTON AX 720 HEADSET),0x00200000,1,0,quartz.dll,6.06.7601.19091 Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.19091 --------------- EVR Power Information --------------- Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) Quality Flags: 2576 Enabled: Force throttling Allow half deinterlace Allow scaling Decode Power Usage: 100 Balanced Flags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 50 PowerFlags: 1424 Enabled: Force throttling Allow batching Force half deinterlace Force scaling Decode Power Usage: 0Stereo4 Aug 1
Aug 1 StarCraft 2 requires a videocard with vertex shader 3.0 support. I am unable to play my starcraft game I downloaded yesterday? When I purchased it online yesterday, I was able to play with it for over 2 hours. I shut down the computer, tried again the next morning and I got an error code that says the following... StarCraft 2 requires a videocard with vertex shader 3.0 support. This PC does not meet minimum system requirements. For more information on required hardware,consult our support webpage at HELP PLEASE.Juanito14 Aug 1
Aug 1 Help! PC is struggling even on low settings? Can someone help me, i cant play team games at all. Games start out fine but as soon as there's lots of units on the screen it becomes unplayable and chugs so bad. I have never had this problem in the past, i have come back after a long break and my PC has not changed. Even with all settings on low or extreme it makes no difference. 0101 - Operating System : Windows 10 Pro 64-bit 0102 - Language : English (Regional Setting: English) 0103 - BIOS : BIOS Date: 08/03/13 13:09:04 Ver: 04.06.05 0104 - Processor : Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz (4 CPUs), ~3.1GHz 0105 - Memory : 16384MB RAM 0106 - Available OS Memory : 16262MB RAM 0107 - Page File : 2691MB used, 16002MB available 0108 - Windows Dir : C:\WINDOWS 0109 - DirectX Version : DirectX 12 0110 - DX Setup Parameters : Not found 0111 - User DPI Setting : Using System DPI 0112 - System DPI Setting : 96 DPI (100 percent) 0113 - DWM DPI Scaling : Disabled 0114 - DxDiag Version : 10.00.10586.0000 ---------------------------------- 02 - Processor ---------------------------------- 0201 - Caption : Intel(R) Core(TM) i5-4440 CPU @ 3.10GHz x4 ~3101MHz 0202 - Current Clock Speed : 800MHz ---------------------------------- 03 - Video Adapter ---------------------------------- 0301 - Card Name : NVIDIA GeForce GTX 760 0302 - Manufacturer : NVIDIA 0303 - Chiptype : GeForce GTX 760 0304 - DAC Type : Integrated RAMDAC 0305 - Device Key : Enum\PCI\VEN_10DE&DEV_1187&SUBSYS_27653842&REV_A1 0306 - Display Memory : 4095 MB 0307 - AdapterRAM : 1.00 GB 0308 - Current Mode : 1920 x 1080 (32 bit) (60Hz)NeckSHOT4 Aug 1
Jul 31 Game doesn't start after path 3.3.2 Hello, I played the last patch when Abathur was introduced... haven't played in a couple weeks and now updated the game to 3.3.2 and I can't launch the game anymore. I click on Play and get a black screen and nothing happens... gotta Alt+tab to desktop and kill the process. Yes I tried "Scan and Repair" and disabling Windows services, I'm on Win7 and also deleted ProgramData\ folder. Nothing works. Please help?Richardyzo6 Jul 31
Jul 31 Starcraft is "Not responding" Before the last update i couldn´t join at battlenet because the "version mismatch error". After do the last update (*, i can´t open the game because the computer freezes and i check in the task manager a "not responding" status on starcraft software line. * I already did the "scan and repair", that makes no change until now.Fantinatti2 Jul 31
Jul 31 starcarft just go down, cant play F5D60A65-9BA5-4F57-B6AE-48CE7E6258DCNecroMancer4 Jul 31
Jul 31 Surface Pro 4 How do I install StarCraft 2 on my surface pro 4?Sweenis1 Jul 31
Jul 31 Offine Help Hello Blizzard staff, and fellow gamers!! For a while now I haven't had access to internet on my PC, so I have been playing in Offline Mode to keep from getting too rusty. Well yesterday, I turned on my phones hotspot so my brother could check his email on his tablet. That being said, my PC connected to my hotspot, and started automatically updating my Blizzard games. I am now unable to load StarCraft II without finishing the Blizzard updates. I am pretty upset about this because it'll be awhile before I can get access to an internet connection, and clearly a 3g hotspot wont cut it. Do any of you know of any tips or tricks I can use inorder to delete the most recent update attempt, or even bypass it, and begin playing offline again?Minkata1 Jul 31
Jul 31 Ping issues since latest patch Hey guys, since the latest sc2 patch (3.4 or 3.4.1, can't exactly tell) I've been getting weird ping spikes during games. The weird thing is that when I play coop its all good, but when I try to play 1v1s, at random times during the match I will get 400+ ping for a handful of seconds and then it will return back to normal. ¿why does it happen only during 1v1s and how do I fix it?, please help :(, it's unbearable to play like this. By the way, I watch MCanning's stream from time to time and he sometimes experiences a very similar issue, where he has for example 260 ping to KR and suddendly it jumps up to ~460 and then back to the normal 260. ¡Help!Dankness1 Jul 31
Jul 31 [Bug] Flickering background textures in LOTV I wish to report a graphical bug of some (10%?) background textures rapidly flickering in brightness in LOTV. It is quite distracting. The background rapidly flickers like this: I had this issue in HOTS too, but after much googling, found a fix in manually changing: TerrainTextureSize=768 to: TerrainTextureSize=1080 in the variables.txt file in My Documents, as described here: I think this is related to AMD Crossfire on my dual-GPU AMD 6990. Crossfire is kinda common, the bug makes the game look ugly, and this fix/workaround is not obvious for new players. I suggest making a more elegant fix.andross2 Jul 31
Jul 30 Cannot download Starcraft Hello, ive upgreaded on windows 10 and i have problem with download SC. About 75% Battle net write me that is something wrong and game need scan, whi will take about 5-30. But scan was working all night and when 1 scan ends second starts.. Game is 3x uninstalled. Can u help me pls?JeyBlack0 Jul 30
Jul 30 Better performance( more FPS) on EU over NA How come i have about 30 more FPS on europe than i do on NA? On almost every situation my frames showing on CTL+f are always higher on Europe than on NA, given same map spawn and situations. Why is that so? I have the same settings... Even reinstalled windows and the game recently, same thing... What am i messing up... or is it just display error?Snake0 Jul 30
Jul 30 Hotkey problems Hello. I'm having a lot of difficulties with hotkeys/hotkey profiles. 2-3 days ago, I changed to a custom profile, and when I changed back to standard, I no longer had any hotkeys in arcade games. I noticed I had two standard profiles, so i deleted the one that wasn't at the top. Now the one at the top can't be reset(not that resetting it solved the problem, i did try). I can't choose 'classic', as when I accept it asks if i want to save changes(i didn't make any), and if i say yes, it says i can't because it's an official blizzard profile. I'm kind of stuck what to do next. Any suggestions?SiDeWiNdEr0 Jul 30
Jul 30 32 or 64 Went into settings for the future download and I saw an option for Launch 32 bit or 64 which would be better?bombarder4 Jul 30
Jul 30 #Issue - Windows Registry Scelight definitely doesn't work the live apm. According Icza (scelight developer), the Live APM feature used the information SC2 outputs to the Windows Registry. But SC2 does not update Windows registry anymore (could be a bug?). Once Blizzard fixes it, Live APM will work again automaticallynanDa0 Jul 30
Jul 30 Low FPS since the new patch Hi Since the new patch has launched i've experienced lower FPS than pre-patch. It's completely impossible to stream in Windowed Fullscreen now which was working fine before the new patch. Im 100% sure that this issue with low FPS is something from YOUR side. Overall it's affecting my gaming experience and i hope you will come with a hotfix asap. Addtionally im not the only one experiencing this: There are other threads aswell. Looking forward to your response.Lillekanin4 Jul 30
Jul 30 Random shutdown I was playing star party with some people and my laptop shut down in the middle of it. The only thing I could think of was overheating but it wasn't. I've checked the game requirements and everything's fine, no virus, no overheat, etc. The Internet says it's overheating but this only happens to some arcade games and I've been getting annoyed.Mitis1 Jul 30
Jul 29 portrait issue? pre-purchased nova covert-op I pre-purchased nova covert-op and I am not seeing the portrait they said I will be getting. Is it because I have to wait until the game is launched? or is there a problem? anyone with an answer please leave a comment. thanksASWBlaiseASW3 Jul 29
Jul 29 Graphics card blocking sc So when I launch sc it works fine and then once it tries connecting to the servers it freezes and then the screen goes black. Its starting to annoy me because ive gone through literally all the processes of fixing this issue and nothing works. -thats the web link i used to try and fix this but nothing worksRamenChef3 Jul 29
Jul 29 Factory Overclocked Video Card and nVidia DeBug Mode Hi all, I have a GeForce GTX 750 Ti 2GB, and it is factory overclocked. I know that StarCraft II does not support overclocked video cards as per the support article here,, and said article also recommends making use of nVidia Debug mode to test and see. Because my card is factory overclocked, I don't want to perma-alter its settings, so my question is if I leave Debug mode on, or at least when I play StarCraft II, will that do any harm to the card or my system?Juxtapose0 Jul 29
Jul 28 All Arcade games Stall at 99% Downloaded The post pretty much explains itself. I have my firewall set up to allow SC2 access but no matter what arcade game I try and install it hits 99% and just sits there indefinitely.Arimil3 Jul 28
Jul 28 I bought sc2 says I have starter edition So I bought starcraft 2 wol a while ago and stopped because it wouldn't let me finish campaign or play online it thunks I have "starter edition" I own WOL and have box/CD key please help?Jeff15 Jul 28
Jul 28 Multiplayer queue "Matching queues are currently unavailable, please try again later". I've tried everything and cannot fix this, please help. Thank youTroll1 Jul 28
Jul 28 starcraft fatal errors every 3-5 games error code F215F32C-9A79-4CD6-ACA7-347482A17624 i have done all of the usual troubleshooting, no luck -.-NeXuS6 Jul 28
Jul 27 Security Question issue Account locked Help please Account lock out I don't know my security question answer. But I have verified my email and cellphone number. The reason its locked is because I tried playing it on my gf computer lol. Please what do I do.mrmiyagi1 Jul 27
Jul 27 Low frame rates in game and in menus. 20 fps in the main menu and at the beginning of the matches on extreme settings. Im playing on this hardware: i7 4790k 4.4GHz 16GB DDR3 1866mhz ram Nvidia gtx 970 1920x1080 monitor I should be getting high frame rates, but now the game is running slow.Wutangjewish6 Jul 27
Jul 27 Can't connect to app Battle net app stopped loading and stuck at Starting.... so I deleted the app and the Starcraft II files. I tried to reinstall the app and it say "Whoops! Look like something broke (or crashed). Please try restarting the desktop app and/ or your computer". I did restarted my computer but is still stuck. Need help ASAP.Kirito1 Jul 27
Jul 26 Why can't I play offline? Every time I try to sign in it says "You must verify your client and have at least one Battle.Net charcter". What's the deal with that? I can't even play it.Skincarver8 Jul 26
Jul 26 Version Mistmatch Hi all, Only an hour ago, I was playing StarCraft II just fine. Took a break and came back now, opening the Desktop App. It looked like it very quickly downloaded something for StarCraft II, but that finished in literally a couple of seconds. Now when I launch the game, it begins to boot and then gives me the error message "Version Mismatch. Game client version mismatch with selected region. You may be able to continue playing if you exit the client, patch from the launcher, and restart." I've quite and restarted the launcher and tried rebooting the game a few times with the same results. My region is correctly selected in the Desktop App as "Americas," and the App tells me my game version is What else can I do to play the game? Thanks!Juxtapose31 Jul 26
Jul 26 Cant talk to other players after the game has ended Hy in some aperant readon after the recent update with the 3 tier system and logo change i can not talk to any person after the game it always shows that the person is offline it wasnt like this last time just want 2 help other people at their game even if im a noob gold random ?Salamander2 Jul 26
Jul 26 Player is not online Hello, because I cant create new topic in EU forum tech support (some server error 500) i created here. Everytime after all games I cant send a massages to the player, because he is not online... (But all of them??? Everytime) Look at the screen Please fix this issue! Thank you!IIIIIIIIIIII1 Jul 26
Jul 26 FPS DROP Hello, if you are in Starcraft menu and move quickly with mouse up and down or left to right FPS are stable at 61. But, if you do this in your profile summary so there is FPS drop to 10! Also FPS drop in rewards, achievements, match history etc... Look at the screen: Jul 26
Jul 26 Version Mismatch..? So within this past hour, I opened my launcher, and it was preparing to update because of the new patch. I waited a few minutes, and when I looked back it seemed like the update was completed because the play button showed up. I pressed "play" to start up SC2, but instead of getting into the game, I got sent to the log-in screen with a bold-headed "Version Mismatch": ... And this is only a problem since downloading the patch, because I was playing Starcraft 2 earlier today, before the patch was applied. I think it's important for me to mention the following: Current Game version, seen at log-in screen, is Current Game version, seen at the launcher, is My launcher is set-up so that it downloads future patch data. I believe it downloaded some of the patch data either yesterday or the day before I have already tried closing SC2 and the launcher, and relaunching everything. I think the problem is literally that game has not recognized that I've already updated with a patch, but I could be wrong. I hope that this problem gets solved soon. I'm going to try resetting my computer just in case. Update: I am able to play the game now. After keeping the launcher and SC2 game closed for 5-10 minutes, I launched everything again and successfully am able to go into SC2 and access the menu and access all the chat windows. I haven't checked yet, but I believe I won't have any problems playing any games. However, I don't understand why the launcher and the game login screen are STILL showing two different game versions.Daruolc1 Jul 26
Jul 26 Bookmarks/Recently Played doesn't load Topic. This has been ongoing for a number of weeks in the Arcade. I've tried restarting everything from just the game to my entire computer, rebooted the router and modem, connected directly to the modem, but I can't seem to get these two tabs to load! Browse, spotlight, open games all work but these two don't... Any help please?Sei12 Jul 26
Jul 26 Starcraft II crashes, then computer blue screen Everytime I open SC2 and start a game, after a few minutes, the game freezes and doesnt answer anymore, no matter how long I wait. If I close the game and try to go back to ANY blizzard game (even Overwatch), my computer then drops into blue screen / memory dump. Any help?Judgehype3 Jul 26
Jul 26 3.4.0. patch It is stopped though I haven't paused it. It remains at downloading 832.55 MB @ O B/s. I don't really want to fiddle around with my firewall settings because until the last upgrade I had little if any trouble upgrading or patching the game. How can I get this upgrade/patch to move forward?Michael1 Jul 26
Jul 25 No sound through Bluetooth Speakers Hi all, I put Starcraft 2 back on my computer after getting a set of Creative T12 Bluetooth speakers. These are connected through a usb Bluetooth dongle and play sound through every other game and website just fine until I try to play Starcraft 2. Even if I have Starcraft 2 minimized there will be absolutely no sound whatsoever. I noticed that Starcraft 2 does recognize that the speakers exist (the drop-down menu includes a Bluetooth speaker option,) but it does not work if I try to set it to that. I put in headphones and sound works just fine, so it has to be something wrong with Starcraft 2 reading the Bluetooth speakers. Anyone else with similar speakers notice this as well/have a solution? Thanks! EDIT: I noticed this happening before patch 3.0 so it does not necessarily have to do with the most recent patch.Lambchop20 Jul 25
Jul 25 Battlenet updating everytime Everytime I run startcraft 2, Battlenet updates everytime and it takes a very very very long time to even open up the window and then it just stays on "uploading something something account information." It wasn't like this a day or two ago. Not sure if something is going on at the main battlenet servers or what but I'm not able to play my game. Please help.battlehoho2 Jul 25
Jul 25 Blackscreen when launching or playing Starcraft 2 Hi! This problem has been going on for a while now. When I try to start SC2 I get black screen in the loading screen, menus or ingame. My computer is pretty old (6 years) and I have a Geforce gtx 570. This whole problem startet when I tried to update my graphics drivers. I've tried to run stress test with Futuremark but screen blacks out and I have to restart, Furmark does not work (blackscreen appears). The screen does not show any weirdnes in color or flickering at all, just blacks out with this light sound like a "pling" and then I have to restart. I have windows 7 64bit version with two monitors. 355.60 is the driver I have now, but I've also tried a LOT of other versions, but I always have to restart because of blackscreen. Hope somebody can help me out here :)CallmeSid1 Jul 25
Jul 25 Need help activating game I purchased a copy of the game from gamestop, installed it ony laptop, but subsequently lost my SC2 box (long story). Now I downloaded it on my Mac, and I need to activate it. Where can I find my original key? Marc7 Jul 25
Jul 25 My account information isn't loading on SC2 I wait and I wait and I wait even longer, but my account information isn't loading nor are the maps for multiplayer, arcade, and I can't access Co-op. The only thing accessible is the campaign. I already added all the ports necessary for SC2, but that didn't work, nor did Google DNS, power cycling, firewall disabling. Anyone got a solution, I would be glad to hear it.Riceyaznboi4 Jul 25
Jul 24 WoL missing animations There are multiple missing animations in the Wings of Liberty campaign. The Nydus Worms and Omegalisks skip their death animations and just disappear when the die. This happens regardless of what graphical settings I choose. Also when the Queen of Blades cinematic plays for the first time, the camera footage is just non-moving static until it zooms out to show Tychus. This does not occur if I replay the cinematic from the mission archives.HyperTurtle0 Jul 24
Jul 24 Unwarned BNET Crashing- losing MMR bnet without warning going down as im about to win. I've now taking four losses for games I should of won.. I was rank 5 master, some reason blizzard put me back in Diamond and then decides to crash. I'd really like to have my mmr back from blizzards bnet crash.Gannicus0 Jul 24
Jul 24 NO TECHNICAL SUPPORT IS HELPING.... & IM NOT CPU ILLITERATE  I've had ONE account since the original SC up until January when I made a new one for SC2. I had to get a new hd for my cpu and now no matter what even thought ive gone through email and had my pw reset so i have the account again, it wont recognize that i authenticated WOL and HOTS back in january. i have the confirmation emails and everything going to the same address and it just doesnt seem to make any sense... ive been working on this in my off time for the past going on 2 days now. Help me Blizzard?DonTondada4 Jul 24
Jul 24 Had to reinstall windows, now no WOL and HOTS Blizzards other half of the Support sight is down so someone please help... i have everything downloaded properly, but how do i re-authenticate my copies of sc2?DonTondada8 Jul 24
Jul 23 Starcraft 2 Release - GrandMasters Story Back when I used to play StarCraft 2 I was a Bronzie. I had a lot of lag and so I couldn't get to Platinum until I fixed my lag. So then I fought my way to Diamond and topped out Masters when I was maybe fourteen-fifteen. I was IdLegion and I was in a clan with my old best friends whom topped out Masters with me. (Haven't talked since I stopped playing.) So I played with those guys, and my other best friend, Legion#(1/2) (Grand Masters). So what is the story behind StarCraft User: Legion , July 27, 2010 Before I even mention the Master / Grand Master Story between two players Legion, I have to tell you - I am sorry to say that I no longer do business with StarCraft . They let me into the Beta and I didn't play. The WoW audience has their heads too far up their !@#$ to pay me a mention. Anyways, I stopped business with Star craft because I lost faith in most parts of the company - due to WoW : Legion. STORY RESUMED: By the time I met my buddy [user: legion], I had already made it to Diamond. He was silver and so I paid him very serious attention and within short time he surpassed me. He outdid me and became Masters. A transition from Silver to Masters was astounding. I was Proud but he had learned from his senpai. Then there was me, the after-bloom who became Masters after having him tell me that I could make it. I was ranking Top :16-32 Masters (ZERGGGG). BOTH of us played Zerg. Big big on the Zerg. Then we played HoTs, and I didn't buy the Protoss Expansion. Protoss were too overpowered for me. Long story short, we were always the Starcraft Legion and never the WoW Legion. Anyways, I hope you find interest, see you all in Heroes of the Storm.AeonLegio0 Jul 23
Jul 23 Deleting Variables.txt not resetting to default settings As the title states, when I delete the variables.txt file, it noes not seem to reset. I was using hybrid graphics, but recently upgraded my GPU and set my graphics to Extreme. Most of it works, but the shadows are still non-existant as a result to the hybrid graphics. Even after deleting the variables.txt file multiple times (And restarting ofc), my graphics are still devoid of shadows. I am unsure how to fix this problem because everyone just says delete variables.txt folder and have not bothered to post the default variables.txt file.XeyedAgent4 Jul 23
Jul 23 Game lags bad for first 2 min of each game This issue only happens in game and roughly 2 min in to each game it totally goes away. It slows to a stop then speeds up to catch up to it and does that every second or so for the first 2 min. It is almost exactly 1:30 min to 2:00 min every game never longer. I have reinstalled and let graphics to low and nothing has helped.RoG2 Jul 23