Campaign in-game engine cut-scenes broken

Technical Support
When i first installed the game, I began playing the campaign and everything worked great. After I played the first 2 missions and started the third I saved and quit for the night. When I logged in the next day and loaded my save, none of the in-game engine cut-scenes had voice and it showed subtitles instead. Not only that, the mouths of the characters did not animate!(open and close) This now happens if I start a new campaign or use save games.

My friend also bought his own copy and had this exact same issue right off the bat!

Please help,
Thanks
i have the same issue
at least you guys can get through it... im stuck at the beginning of the fourth mission... the hyperion comes out of orbit blah blah blah a loading screen then MARA SARA COLONY then it freezes. WTF

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