1.4.3 Performance Issue Data Collection

Mac Technical Support
still present for me2. this is bull!@#$ blizzard.
So I've noticed that if I reset my SMC it clears up, but like a previous poster, that only works for a few games then I have to do it again. Is this being addressed at all? Can we expect something soon-ish?
Update: I've been noticing sluggish performance all around on my mac. So I ran a verify disk check and found there was some issue with my hard drive, went back through with the repair and the general performance of my mac has increased, noticeably. I have yet to see if this will affect my SC2 performance. I'll post with an update when I get a chance to play a few games in a row.

The repair permissions is in the trouble shooting steps, which I ran with no issue.

EDIT: I played one game of Nexus Wars just to watch FPS. I had everything on Ultra and was steady at 58FPS, but every few seconds it would dip to 3-8FPS...safe to say it's not resolved.

I'm done adding to this thread since there's no response in here. Hopefully blizz fixes it.
I have also tried running in bootcamp with Windows 7 full updated and i run into similar problems of VERY poor performance. It isn't even really playable. Use to run great in OSX and slightly better in Windows 7. All other games/software have seen no performance decrease what so ever. Diablo 3 runs great.

Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 4 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0F
SMC Version (system): 1.58f16
Serial Number (system): W80191XXAGW
Hardware UUID: C9C9B57A-171E-5FC1-A598-B604DB62BCDE
Sudden Motion Sensor:
State: Enabled

System Software Overview:

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
User Name: Alex Sepkowski (alexsepkowski)
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 1:15

Intel HD Graphics:

Chipset Model: Intel HD Graphics
Type: GPU
Bus: Built-In
VRAM (Total): 288 MB
Vendor: Intel (0x8086)
Device ID: 0x0046
Revision ID: 0x0018
gMux Version: 1.9.21
For those of y'all that are able to, please download the SC2 1.5 beta patch and see if the experience is better. Thanks!
Running the game on medium and getting about 70FPS, until any fight happens. Any number of units that engage with each other and the FPS drops to 5 or less, usually 1.

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.69f3
Serial Number (system): -
Hardware UUID: 93DA6108-0F54-5E20-B164-168EC5077AD6
Sudden Motion Sensor:
State: Enabled

AMD Radeon HD 6750M:

Chipset Model: AMD Radeon HD 6750M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x6741
Revision ID: 0x0000
ROM Revision: 113-C0170L-573
gMux Version: 1.9.23
EFI Driver Version: 01.00.573
Displays:
Color LCD:
Resolution: 1440 x 900
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Built-In: Yes
DELL 2209WA:
Resolution: 1680 x 1050 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Display Serial Number: H736H01L1FDL
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported

System Software Overview:

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: --’s MacBook Pro
User Name: --
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 3:22
Wow, just stumbled upon this thread, and at least it's nice to know I'm not alone. Has anyone received any more info and/or successfully troubleshot this issue? I'm tempted to buy windows and just play it in bootcamp, is that viable or will the memory sink yet plague me through the partition? Side note (never used bootcamp), do I need to be running some kind of virus software while i'm online in bootcamp?
Its seems to follow me to bootcamp as well. Not sure if everyone else experiences the same issue.
Seems better in 1.5 beta, but since there's limited # people in the beta, it's tough to give it a good test (like large 3v3 battles).
Here's my computer:
Model Name: iMac
Model Identifier: iMac12,2
Processor Name: Intel Core i7
Processor Speed: 3.4 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Memory: 4 GB

AMD Radeon HD 6970M:

Chipset Model: AMD Radeon HD 6970M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 2048 MB
07/05/2012 04:42 PMPosted by Sketch
Its seems to follow me to bootcamp as well. Not sure if everyone else experiences the same issue.

probably a different issue then, maybe more tied to a hardware issue such as overheating? You ensuring temperatures are staying within stable operation perameters. a gpu will throttle down in excess heat to prevent internal damage. This can be caused by dust buildup, fans that aren't spinning. Or even rare factory issues like thermal paste that applecare would need to address.
Hadn't logged in for 2+ months because of this issue, played 2 games, and had the same slow down since last Fall. I haven't had the chance to try 1.5 beta yet, but this is so disheartening :(
I've played a few games on the 1.5 beta and can (at this point) very unsurprisingly say the issue is entirely still present. Frequent FPS drops down to 0 FPS for seemingly no reason.

Also, I encountered the issue of the game "starting" at the 0:02-0:03 second mark.

I had very high hopes for a "major" patch to fix a game breaking issue like this, but it looks like it was not to be. I know I'm not offering much in terms of substantial info here, but since this has been an issue since September 2011 (read: 10 months), I feel it's absolutely pathetic a need for this thread still exists.

EDIT: I'm very happy to report any more information if requested.
Thanks for the additional information. I've forwarded your feedback to the team for review.

Can you report your system information as it is right now, so our team can look at your specs and see what they can find?

Obtaining System Information
    1. Hold the 'Option' Key and choose System Profiler/Information from the Apple Menu.

    2. Copy the information from the following sections:
  • Hardware (remove the Serial Number line)
  • Graphics/Displays
  • Software (remove the Computer Name and User Name lines)
Thanks for the response. Same info as pg. 1, baring the update to 10.7.4.

Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.69f3
Serial Number (system): *
Hardware UUID: *
Sudden Motion Sensor:
State: Enabled

Graphics/Displays

AMD Radeon HD 6750M:

Chipset Model: AMD Radeon HD 6750M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x6741
Revision ID: 0x0000
ROM Revision: 113-C0170L-573
gMux Version: 1.9.23
EFI Driver Version: 01.00.573

System Software Overview:

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: *
User Name: *
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 1:46
Thanksee!
Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro8,2
Processor Name: Intel Core i7
Processor Speed: 2.2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 4 GB
Boot ROM Version: MBP81.0047.B27
SMC Version (system): 1.69f3
Sudden Motion Sensor:
State: Enabled

AMD Radeon HD 6750M:

Chipset Model: AMD Radeon HD 6750M
Type: GPU
Bus: PCIe
PCIe Lane Width: x8
VRAM (Total): 1024 MB
Vendor: ATI (0x1002)
Device ID: 0x6741
Revision ID: 0x0000
ROM Revision: 113-C0170L-573
gMux Version: 1.9.23
EFI Driver Version: 01.00.573
Displays:
Color LCD:
Display Type: LCD
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Mirror: Off
Online: Yes
Built-In: Yes
W2442:
Resolution: 1920 x 1080 @ 60 Hz
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Rotation: Supported
Television: Yes

System Software Overview:

System Version: OS X 10.8 (12A269)
Kernel Version: Darwin 12.0.0
Boot Volume: *
Boot Mode: Normal
Secure Virtual Memory: Enabled
Time since boot: 2:15

this is OS X Mountain Lion but I have virtually the exact same problem on Lion as well. This would be my 3rd reformat in the last 2 weeks to try and fix it.
Just an update, as with the above poster, the issue is still present with 10.8 Mountain Lion. Unfortunately.
This issue makes me hate playing the game. Some multiplayer maps are unplayable, I have to have everything on low settings, game looks like crap. I get an average framerate of 100 at the beginning of a match, but it will go to 1-3 fps at times of high load. As others have said I notice a correllation between running out of "free" RAM, use of "swap" which is using the slow hd, and a huge increase in slowdown.

For the record: I have it set to use only the 330M GPU, not dynamic switching.

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro6,2
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 4 MB
Memory: 4 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MBP61.0057.B0F
SMC Version (system): 1.58f16

Intel HD Graphics:

Chipset Model: Intel HD Graphics
Type: GPU
Bus: Built-In
VRAM (Total): 288 MB
Vendor: Intel (0x8086)
Device ID: 0x0046
Revision ID: 0x0018
gMux Version: 1.9.21

NVIDIA GeForce GT 330M:

Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB
Vendor: NVIDIA (0x10de)
Device ID: 0x0a29
Revision ID: 0x00a2
ROM Revision: 3560
gMux Version: 1.9.21
Displays:
Color LCD:
Resolution: 1680 x 1050
Pixel Depth: 32-Bit Color (ARGB8888)
Main Display: Yes
Mirror: Off
Online: Yes
Built-In: Yes

System Version: Mac OS X 10.7.4 (11E53)
Kernel Version: Darwin 11.4.0
Boot Volume:
Boot Mode: Normal
Computer Name:
User Name:
Secure Virtual Memory: Enabled
64-bit Kernel and Extensions: Yes
Time since boot: 1 day5:19
I'm experiencing the same issue...has there been an update to this? This issue is still present in HOTS.

iMac i5 Radeon 5750, 4gb RAM
Please create a new thread for this issue, as this is an old thread.

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