Vanishing Models and You - A Solution!

Bug Report
The client can sometimes reach a state where models will appear to vanish, creating "invisible spots" on a map where other units will also be rendered invisible. We believe this is caused primarily by a corruption in the User Cache and, once there is corruption, the invisibility will appear randomly on various maps and tile sets.

One work around for this issue is to clear out your User Cache, either by deleting or renaming the folder containing this data.

The User Cache is located in the Blizzard Entertainment folder found in following locations:
  • Win7: C:\ProgramData\Blizzard Entertainment
  • XP: C:\Documents and Settings\All Users\Application Data\Blizzard Entertainment
  • Mac: Users/Shared/Blizzard Entertainment
  • It is important to note that once you reset your User Cache you will have to generate all new shaders when a unit is first rendered, which will slow down your client until all models have been rendered at least once.

    This file also contains all maps that you've downloaded from so you will also encounter slow downs while maps are re-downloaded.

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