Crash Report

Technical Support
Hey all,

Got this error report trying to launch WoL. Any help?

Blizzard Setup: (build 1400)

Exe: C:\Program Files (x86)\StarCraft II\StarCraft II.exe
Time: Jan 23, 2013 11:33:55.522 PM
User: Jon
Computer: JON-PC
------------------------------------------------------------------------------

This application has encountered a critical error:

ERROR #1 (0x13370001) Fatal Exception
Program: C:\Program Files (x86)\StarCraft II\StarCraft II.exe
Exception: 0xC0000005 (ACCESS_VIOLATION) at 0023:FDF38659

The instruction at "0xFDF38659" referenced memory at "0xFDF38659".
The memory could not be executed.

Crashed Thread: 0x00000dc0

Project: 19150001
Build: 1400
Project Name: Blizzard Setup

------------------------------------------------------------------------------

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x86 Registers
----------------------------------------

EAX = 00580032 EBX = 00aa3268 ECX = 00020000 EDX = 000002f6
ESI = 00aa5580 EDI = 00c80000 EBP = 00aa561c ESP = 0020fb74
EIP = fdf38659 FLG = 00010202 CS = 0023 DS = 002b
ES = 002b FS = 0053 GS = 002b SS = 002b

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Stack Trace (Manual)
----------------------------------------

Address Frame Logical addr Module

Showing 2/2 threads...

--- Thread ID: 3520 [Current Thread] ---
FDF38659 00AA561C 0000:00000000 <unknown>

--- Thread ID: 3656 ---
76911194 012DFA18 0001:00001194 C:\Windows\syswow64\kernel32.dll
76911148 012DFA2C 0001:00001148 C:\Windows\syswow64\kernel32.dll
725B7013 012DFAD0 0001:00026013 C:\Windows\system32\utildx32.dll
72667615 012DFB08 0001:000D6615 C:\Windows\system32\utildx32.dll
726676BD 012DFB14 0001:000D66BD C:\Windows\system32\utildx32.dll
769133AA 012DFB20 0001:000033AA C:\Windows\syswow64\kernel32.dll
774D9EF2 012DFB60 0001:00029EF2 C:\Windows\SysWOW64\ntdll.dll
774D9EC5 012DFB78 0001:00029EC5 C:\Windows\SysWOW64\ntdll.dll

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Stack Trace (Using DBGHELP.DLL)
----------------------------------------

Showing 2/2 threads...

--- Thread ID: 3520 [Current Thread] ---
FDF38659 <unknown module> <unknown symbol>+0 (0x00020000,0x00AA561C,0x00AA3268,0x00C80000)
725B5D9A utildx32.dll <unknown symbol>+0 (0x00020000,0x00AA561C,0x00AA3268,0x00C80000)
012E284C StarCraft II.exe <unknown symbol>+0 (0x00000000,0x00000000,0x00000000,0x00000000)

--- Thread ID: 3656 ---
76911194 kernel32.dll WaitForSingleObjectEx+67 (0x00000108,0x000001F4,0x00000000,0x012DFAD0)
76911148 kernel32.dll WaitForSingleObject+18 (0x00000108,0x000001F4,0xA975C8C5,0x00000000)
725B7013 utildx32.dll <unknown symbol>+0 (0x00498660,0xA975C98D,0x00000000,0x00000000)
72667615 utildx32.dll <unknown symbol>+0 (0x00000000,0x012DFB20,0x769133AA,0x00BBFD38)
726676BD utildx32.dll <unknown symbol>+0 (0x00BBFD38,0x012DFB60,0x774D9EF2,0x00BBFD38)
769133AA kernel32.dll BaseThreadInitThunk+18 (0x00BBFD38,0x760C45FD,0x00000000,0x00000000)
774D9EF2 ntdll.dll RtlInitializeExceptionChain+99 (0x7266763B,0x00BBFD38,0x00000000,0x00000000)
774D9EC5 ntdll.dll RtlInitializeExceptionChain+54 (0x7266763B,0x00BBFD38,0x00000000,0x00000000)

----------------------------------------
Loaded Modules
----------------------------------------

DBG-MODULE<012E0000 0021e000 "StarCraft II.exe" "StarCraft II Setup.pdb" 0 {7f1b5fc6-15b2-4ec4-b09af5c536d609c8} 1 1355957486>
DBG-MODULE<0F000000 00006000 "detoured.dll" "detoured.pdb" 0 {990ec89e-d2a1-44b3-a752585e4cd41d4f} 2 1169239018>
DBG-MODULE<6D030000 00005000 "MSIMG32.dll" "msimg32.pdb" 0 {13c89b70-614e-4e7f-b1c677d443d15d18} 2 1247533728>
DBG-MODULE<723C0000 00009000 "VERSION.dll" "version.pdb" 0 {52234e5c-7ec4-4646-b62d56357b2c9487} 2 1247533867>
DBG-MODULE<72550000 0000b000 "profapi.dll" "profapi.pdb" 0 {ca045ca9-e5c7-4d89-9b90e776b38a18b3} 2 1247526721>
DBG-MODULE<72560000 00021000 "ntmarta.dll" "ntmarta.pdb" 0 {654e30bb-ae86-4799-893af657fea77172} 2 1247533801>
DBG-MODULE<72590000 0017d000 "utildx32.dll" "inject.pdb" 0 {9ea68275-01cd-4454-9ca69fa948af120d} 1 1355204208>
DBG-MODULE<72710000 00035000 "nvinit.dll" "nvinit.pdb" 0 {ec93751e-d133-4086-898683d2088959a5} 1 1356763723>
DBG-MODULE<72750000 00080000 "uxtheme.dll" "wuxtheme.pdb" 0 {20c669c0-018e-4062-95bfa56b7c93850f} 2 1247533884>
DBG-MODULE<72A90000 0019e000 "COMCTL32.dll" "comctl32.pdb" 0 {b4ce90aa-b95e-4b89-a22a7711dfd7e6ef} 2 1290254108>
DBG-MODULE<72F40000 0004c000 "nvd3d9wrap.dll" "nvd3d9wrap.pdb" 0 {47cc4655-1407-460f-96bc06c32ae561c5} 1 1356763703>
DBG-MODULE<72FA0000 00033000 "nvdxgiwrap.dll" "nvdxgiwrap.pdb" 0 {9a4fbfa3-d4d7-4d97-811d6971eaf7e5b4} 1 1356763700>
DBG-MODULE<73850000 000eb000 "dbghelp.dll" "dbghelp.pdb" 0 {6b19f261-ee43-4af5-9623d1791ce5a7d7} 2 1290254268>
DBG-MODULE<74B70000 0000c000 "CRYPTBASE.dll" "cryptbase.pdb" 0 {e62feae5-59ee-4cd9-95614215b01ac210} 2 1247526721>
DBG-MODULE<74B80000 00060000 "SspiCli.dll" "wsspicli.pdb" 0 {3098ddd6-36d2-46ab-bb226c68c351e645} 1 1338611649>
DBG-MODULE<74BE0000 000cc000 "MSCTF.dll" "msctf.pdb" 0 {173daef8-6b25-48db-a6134eb74c4d2f23} 2 1247533673>
DBG-MODULE<74DD0000 000ac000 "msvcrt.dll" "msvcrt.pdb" 0 {f1d253f9-555c-46df-8076400a52b3a929} 2 1324021538>
DBG-MODULE<74EB0000 00012000 "DEVOBJ.dll" "devobj.pdb" 0 {583f4457-964d-46ca-8c36ed4903be6aa2} 2 1306232957>
DBG-MODULE<74ED0000 00057000 "SHLWAPI.dll" "shlwapi.pdb" 0 {e128b1ce-e2eb-438c-8646e6967118f33e} 2 1290254818>
DBG-MODULE<74F30000 00035000 "WS2_32.dll" "ws2_32.pdb" 0 {18c960b9-5840-4c4f-80f686ee978a33d4} 2 1290254952>
DBG-MODULE<74F70000 00003000 "Normaliz.dll" "normaliz.pdb" 0 {9481804b-b4fd-4703-ae6ae76f8b99b476} 1 1247533780>
DBG-MODULE<74F80000 00090000 "GDI32.dll" "wgdi32.pdb" 0 {08a541b5-9422-42bd-b4aeabd8c87e4cff} 2 1290254931>
DBG-MODULE<75010000 0008f000 "OLEAUT32.dll" "oleaut32.pdb" 0 {68047829-a475-4e78-9ac1c8035ba168cd} 2 1314418730>
DBG-MODULE<750A0000 0011b000 "WININET.dll" "wininet.pdb" 0 {6322bfa5-eea2-4a32-9fdc8269aca33cf5} 2 1352858236>
DBG-MODULE<75260000 000f0000 "RPCRT4.dll" "wrpcrt4.pdb" 0 {fac24015-130d-4d7f-aaa77ea36ed5af1c} 2 1290254937>
DBG-MODULE<75350000 00006000 "NSI.dll" "nsi.pdb" 0 {d15a8167-9fae-4a73-92344b6fd2686794} 2 1247533785>
DBG-MODULE<75360000 00045000 "WLDAP32.dll" "wldap32.pdb" 0 {a0183052-c47e-4652-bfc983cc603c1244} 2 1290254946>
DBG-MODULE<75440000 0000a000 "LPK.dll" "wlpk.pdb" 0 {c39166a5-3cce-43f0-adf876b9c637a1ea} 1 1247533883>
DBG-MODULE<75450000 00111000 "urlmon.dll" "urlmon.pdb" 0 {36c35318-9b3b-49b8-86c071509a0e03d9} 2 1352858260>
DBG-MODULE<75570000 00100000 "USER32.dll" "wuser32.pdb" 0 {0fce9cc3-01ed-4567-a819705b2718e1d6} 2 1290254937>
DBG-MODULE<75670000 0015c000 "ole32.dll" "ole32.pdb" 0 {5061f11a-9a57-4335-95ea5ea75a156f4b} 2 1290254703>
DBG-MODULE<75800000 001b8000 "iertutil.dll" "iertutil.pdb" 0 {e575ae77-7ca7-4e1f-b092ddccaa6d70d5} 2 1352857582>
DBG-MODULE<759C0000 00060000 "IMM32.DLL" "wimm32.pdb" 0 {35dd4069-eb2a-43bf-869d6e311fad0945} 2 1290254931>
DBG-MODULE<75A20000 0009d000 "USP10.dll" "usp10.pdb" 0 {f49786e2-c7c5-4ea9-9e7c37120cdaeb9c} 1 1290254889>
DBG-MODULE<75AC0000 00019000 "sechost.dll" "sechost.pdb" 0 {7af14d02-d41e-4cd6-942745fe0e6372b1} 1 1247533828>
DBG-MODULE<75AE0000 00047000 "KERNELBASE.dll" "wkernelbase.pdb" 0 {e1609de3-233b-4edf-8211cf7e83211b40} 1 1349369424>
DBG-MODULE<75C10000 000a0000 "ADVAPI32.dll" "advapi32.pdb" 0 {3f32049f-550c-42b0-9cf114a1fb8a97e9} 2 1290254086>
DBG-MODULE<75CB0000 00c4a000 "SHELL32.dll" "shell32.pdb" 0 {1489bcd8-e80c-441e-91308a093631de5e} 2 1339216345>
DBG-MODULE<76900000 00110000 "kernel32.dll" "wkernel32.pdb" 0 {d08f1e13-1d1f-4d97-b4ab2f64e00cfc8b} 2 1349369423>
DBG-MODULE<76A10000 0019d000 "SETUPAPI.dll" "setupapi.pdb" 0 {c6b7cc38-0fcd-42c2-9edb1b61757dfd92} 2 1290254809>
DBG-MODULE<76BB0000 00027000 "CFGMGR32.dll" "cfgmgr32.pdb" 0 {e4c73e93-b825-413f-99e80ba656c48317} 2 1306232913>
DBG-MODULE<77470000 00005000 "psapi.dll" "psapi.pdb" 0 {a895a052-f325-481b-9e2da00a29e8d5df} 2 1247533774>
DBG-MODULE<774A0000 00180000 "ntdll.dll" "wntdll.pdb" 0 {d74f79eb-1f8d-4a45-abcd2f476ccabacc} 2 1321507727>

----------------------------------------
Memory Dump
----------------------------------------

Code: 16 bytes starting at (EIP = FDF38659)

FDF38659: <can't read from this address>

Stack: 1024 bytes starting at (ESP = 0020FB74)

0020FB74: 9A 5D 5B 72 00 00 02 00 1C 56 AA 00 68 32 AA 00 .][r.....V..h2..
0020FB84: 00 00 C8 00 F6 02 00 00 21 01 00 00 94 01 00 00 ........!.......
0020FB94: D5 00 00 00 00 00 00 00 00 00 00 00 00 00 2E 01 ................
0020FBA4: 80 55 AA 00 F6 02 00 00 80 55 AA 00 34 FC 20 00 .U.......U..4. .
0020FBB4: 00 00 00 00 4C 28 2E 01 00 00 02 00 1C 56 AA 00 ....L(.......V..
0020FBC4: 68 32 AA 00 00 00 C8 00 F6 02 00 00 21 01 00 00 h2..........!...
0020FBD4: 94 01 00 00 D5 00 00 00 00 00 00 00 00 00 00 00 ................
0020FBE4: 00 00 2E 01 80 55 AA 00 05 6C 79 A8 00 00 00 00 .....U...ly.....
0020FBF4: 00 00 00 00 18 FC 20 00 68 32 AA 00 68 32 AA 00 ...... .h2..h2..
0020FC04: 21 01 00 00 00 00 00 00 FE FF FF FF E1 FF FF FF !...............
0020FC14: 92 01 00 00 B6 00 00 00 0D 6C 79 A8 C5 26 2E 01 .........ly..&..
0020FC24: 68 FC 20 00 98 05 42 01 00 00 00 00 EC 55 AA 00 h. ...B......U..
0020FC34: 74 FC 20 00 B8 1E 2E 01 81 6B 79 A8 00 00 00 00 t. ......ky.....
0020FC44: 80 55 AA 00 00 00 00 00 00 00 00 00 08 00 00 00 .U..............
0020FC54: 20 C0 00 00 00 00 00 00 F0 F0 F0 00 00 00 00 00 ...............
0020FC64: 81 6B 79 A8 04 FD 20 00 8A 0A 42 01 FF FF FF FF .ky... ...B.....
0020FC74: 84 FC 20 00 F3 1D 2E 01 00 00 00 00 00 E0 FD 7E .. ............~
0020FC84: 14 FD 20 00 F6 32 32 01 00 00 2E 01 00 00 00 00 .. ..22.........
0020FC94: 0A 1D 63 00 01 00 00 00 E1 6A 79 A8 00 00 00 00 ..c......jy.....
0020FCA4: 00 00 00 00 00 E0 FD 7E 44 00 00 00 7E 1D 63 00 .......~D...~.c.
0020FCB4: 5E 1D 63 00 0C 1D 63 00 00 00 00 00 00 00 00 00 ^.c...c.........
0020FCC4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FCD4: 00 00 00 00 01 0C 00 00 01 00 00 00 00 00 00 00 ................
0020FCE4: 00 00 00 00 97 00 13 00 00 00 00 00 05 00 00 C0 ................
0020FCF4: 00 00 00 00 00 00 00 00 9C FC 20 00 BC F5 20 00 .......... ... .
0020FD04: 50 FD 20 00 A0 94 32 01 0D A9 1C A9 00 00 00 00 P. ...2.........
0020FD14: 20 FD 20 00 AA 33 91 76 00 E0 FD 7E 60 FD 20 00 . ..3.v...~`. .
0020FD24: F2 9E 4D 77 00 E0 FD 7E FD 43 01 77 00 00 00 00 ..Mw...~.C.w....
0020FD34: 00 00 00 00 00 E0 FD 7E 05 00 00 C0 17 77 93 76 .......~.....w.v
0020FD44: 17 77 93 76 2C FD 20 00 C0 F5 20 00 FF FF FF FF .w.v,. ... .....
0020FD54: D5 71 51 77 AD 7B 6D 00 00 00 00 00 78 FD 20 00 .qQw.{m.....x. .
0020FD64: C5 9E 4D 77 49 33 32 01 00 E0 FD 7E 00 00 00 00 ..MwI32....~....
0020FD74: 00 00 00 00 00 00 00 00 00 00 00 00 49 33 32 01 ............I32.
0020FD84: 00 E0 FD 7E 00 00 00 00 00 00 00 00 00 00 00 00 ...~............
0020FD94: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FDA4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FDB4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FDC4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FDD4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FDE4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FDF4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FE04: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FE14: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FE24: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FE34: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FE44: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FE54: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FE64: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FE74: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FE84: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FE94: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FEA4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FEB4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FEC4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FED4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FEE4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FEF4: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FF04: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FF14: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FF24: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FF34: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FF44: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FF54: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
0020FF64: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

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======================================================================
Hardware/Driver Information:
Processor: 0x9
Page Size: 4096
Min App Address: 0x10000
Max App Address: 0xfffeffff
Processor Mask: 0xff
Number of Processors: 8
Processor Type: 8664
Allocation Granularity: 65536
Processor Level: 6
Processor Revision: 10759
Os Version: 6.1
Os Service Pack: 1.0
Os Bit Size: 64

Percent memory used: 44
Total physical memory: 8492863488
Free Memory: 4724441088
Page file: 16983830528
Total virtual memory: 2147352576
Bump.

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