Starter Edition Error for Mac

Mac Technical Support
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I try to play it offline, or even doing the missions it keeps telling me to upgrade from the "Starter Edition" which unless the 20$ wings of liberty is the starter edition i dont know what to do, I have checked my system clock and i have logged in and reinstalled and rebooted multiple times, but nothing has worked, please help =o.
Does anyone have any advice? I have Submitted a ticket to customer support around 3 days ago but they have yet to reply, so any assistance from the community would be appreciated.

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