Customer Support

2d CROWDS! A League of Extraordinary Helpers! Nearly a year ago, our Support team began piloting an initiative to connect helpful members of our Community and share their game mastery with their fellow players. We hoped we’d see the same kind of awesome advice and friendly interaction through CROWDS that our forum and gaming communities have always provided. We certainly weren’t disappointed! With that in mind we have not only decided to continue with the program, but to upgrade it! We’re excited to update everyone and share these new features. First, for those who may not be familiar with it: What is CROWDS? CROWDS is a mobile-friendly system which connects knowledgeable players willing to share their experience with players seeking advice! It allows you to select various categories you may be familiar with (i.e. StarCraft, World of Warcraft, Overwatch, etc…) and help answer game related questions being asked on Twitter. Until now, the system was just in its testing phase, and we’re now ready to introduce it in all, well… most (!) of its glory! With this update, we’re Including a new reward system and leaderboard. Click here to find out more!Vrakthris0 2d
Nov 3, 2010 Welcome to the Customer Support Forum! The Customer Support forum cultivates a beneficial relationship between our support departments and player community by providing a friendly environment where players can exchange information, access self-help resources, discuss in-game issues, and receive meaningful guidance through personal and fun interactions with Blizzard representatives. The representatives who staff this forum are dedicated to providing our players with the information and resources necessary to help ensure in-game experiences are as [EPIC] as possible. As part of this effort, visitors of this forum can expect to find a host of information pertaining to in-game and account issues, including (but not limited to): Account Security and Compromise Recovery Account and Character Services Customer Service Interactions Notable Customer Service Policy Changes Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Customer Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Customer Support forum is not an alternative to the email, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. (Contact Blizzard Support ) We hope you enjoy your time here on the Customer Support forum. Have fun!Khromuk4 Nov 3, 2010
Jan 10, 2014 Support Contact Channels If you are looking for support on a particular aspect of the game, please use the following list to find the right location for assistance. 1. Account & Technical Services, Game Masters , Web Chat, Forums, Social Media 2. Bugs, Suggestions, Cheats 3. Reporting a Post/Feedback 4. BlizzardCS Twitter 5. BlizzardTutorial Youtube Account Services & Technical Services Start Here: Get Help Game Masters Support Hours: 24 hours a day, 7 days a week Start Here: Get Help **Note** Patch 5.3 introduced in-game tools that allows you to access the support site and submit a ticket. Live Chat When browsing through the Support Site or when going through the Support Ticket submission entries, you may be presented with a Live Chat option. This option will allow you to interact with a Customer Support representative via a chat window who will assist you with your issue. Callback Support Instead of calling a number (and potentially waiting on hold) for support, you’ll use the support site on to set up a callback. Just enter information about your issue after selecting the callback option, along with your phone number, and a Game Master will give you a call back! Forums Technical Support Mac Technical Support Customer Support Forum UI and Macro Forum Social Media (For Breaking News, Service Outages or Game Interruption info) BlizzardCS Twitter BlizzardTutorial YouTube **Note**Some cases may still require you to submit a support ticket or otherwise contact Support directlyRoraks5 Jan 10, 2014
Jul 25, 2012 Payment & Purchase Tips! If you are experiencing difficulties upgrading your account, or completing a character service, please follow these tips: Payment Option/Billing Profile A Billing Profile is required in order to successfully place most Character Services requests and Online Store purchases. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Click on Add a Payment Method 4. Add all the required information and click Save Payment Method when you are done 5. Success! You are finished adding a Billing Profile Multiple Billing Profiles and Primary Payment Method If you have multiple Billing Profiles on your account, make sure that the card you are using to make the purchase is set as the 'Primary Payment Method'. 1. Log on to Account Management 2. Click on Settings and select My Payment Options 3. Look for the card you wish to use and click on ‘Make this my primary payment method’ Credit Card Payment Assistance/Invalid Credit Card Errors If you are encountering credit card errors and have already added a Billing Profile, please verify that all the information is entered as it appears on the card. This includes: Card holder’s Full Name Full Card Number Expiration Date Billing Address Verification Code Additional troubleshooting steps can be found in our Common Credit Card Payment Issues page. **Note** For security purposes, please DO NOT post any of the above information on the forums. Should you continue to experience any payment related issues and you have already talked to your financial institution, please contact our billing and account services team directly.Roraks0 Jul 25, 2012
Nov 2, 2010 Account Recovery Form Items missing? Characters transferred to realms you haven't even heard of? Being asked for an authentication code even though you don't have an Authenticator? If any of these questions match the ones you're asking yourself right now, your account might be compromised. Now, don't panic. Blizzard Entertainment's Customer Service teams are here to help you. There is no need to create a trial account to be able to submit an in-game petition, nor are you required to have a friend submit one on your behalf. To restore access to your account as quickly as possible, please visit our Account Recovery page and be prepared to verify your account information. With the introduction of our new Account Recovery Process, you should no longer be required to try calling or e-mailing our Billing & Account Services department to remove an authenticator that may have been placed on your account without your authorization. All you will need to do is fill out our Account Recovery Form. How does it work? Consider this your “One-Stop Shop” for reporting a compromised account. We'll ask you a series of questions that only you should know the answers to. After we are confident that you are who you say you are, our automated recovery process will take over and attempt to restore your access to the account as soon as possible. This aspect of the account recovery process is similar to the password retrieval system, as it will send a password reset email to your account’s registered email address. In addition to the password reset email, a service ticket (similar to a petition) will also be automatically opened on your behalf to have an investigation initiated. While you will be unable to view this ticket when logged into the game, you should, however, receive a message your e-mail address containing your ticket number and other information. Rest assured, a dedicated support representative will review your ticket and work to assist you in every way possible. What do I do after I fill out the Webform? Check your e-mail account for two e-mail messages: one to reset your password and one containing your service ticket information. Consider adding a Authenticator to protect the account. Take a deep breath... Our customer service team will do the rest.Auryk1 Nov 2, 2010
Apr 25, 2013 Multiple Security Locks? Try this! We've been receiving reports from players who have been experiencing repeated account locks due to "suspicious activity" and we wanted to provide what steps we could to help get you back in the game and/or access the WoW Remote app. Generally, if our systems detect a change in your normal access pattern (i.e. how you connect to the game and services), it may temporarily lock the account and require you to reset your password. This password reset provides a simple verification that validates the play session and allows you to access the account and game. Some players who are using the mobile app have recently been getting locked out even after the session validation/password reset. If you are experiencing this issue, please follow these steps: 1. Make note of the platform (game or mobile) where you received the lockout message. 2. You have two options to unlock the account. a. The first is if you attempt to log into the account, you may be directed to a security check page. There you'll be able to enter a security code sent to the registered email address for your account or answer your security question. b. The second is if you click on "Can't log in?" and select the My account is locked option. There you will be prompted to enter your account name and then to answer your security question or supply a game key from your Blizzard retail box. 3. With both methods you'll be sent a code to the registered email address on the account. Entering that code verifies your access and unlocks the account. 4. When logging in after unlocking the account, log in using the same device that you encountered the lock on. This will ensure that your device is authenticated, and reduce or eliminate the chance of being locked from this device again. If you experience frequent lockouts otherwise not associated with this specific situation we highly recommend using one of our additional options for account management and security. The SMS Protect feature is available to those with a standard cell phone in a supported country with a data plan. This feature is available for free (standard text messaging fees would apply) and allows you to manage your security options for the account. Specifically it will send a code to your phone that you can enter on the site and unlock the account instead of resetting the password. Note - if you experience issues when clicking on the Add SMS Protect button on that page, you can still apply SMS Protect, by logging into your account and choosing the security settings. To find those options, choose 'Account' from near the top of the page. There in the middle of the account screen you will see options for adding SMS Protect and the Authenticator. We also have available the Authenticator. This comes as a mobile app which is available for free as well as a physical device which is available through the Blizzard Store. This security option is taken into consideration by our systems and while it may not eliminate all lock outs, it can greatly reduce them. If you need additional support with a locked account, you may use our live chat feature or open a support ticket. Chat (Hours may vary) Contact Blizzard Support ► ► I can't log in ► Account locked and needs to be unlocked ►Live Chat ► Support Ticket Contact Blizzard Support► ► Can't log in ► Account locked and needs to be unlocked ►Submit a TicketVrakthris0 Apr 25, 2013
Nov 12, 2013 Recruit a Friend - Promotional Information Hey folks, With the newly re-released Recruit a Friend promotion we've seen a lot of folks interested in the upgraded program. If you have questions, many of them may be answered in the available Support Articles and Blog. Please make sure that you have reviewed them prior to creating a post. :) Recruit a Friend Program Blog Recruit a Friend Basics Support Article Recruit a Friend Video Not sure if you are linked? You should be able to check one of two ways. Summon Friend: Invite your friend to a group. Select and right click on their character portrait and you should see the option to summon them. This will only work for characters on the same realm, of the same faction, and who are under level 90. Experience bonus: While grouped, you can check to see if you are receiving the experience bonus by looking in the combat log after you kill a mob. You should see (You gain X experience (Y exp Refer-A-Friend bonus). Characters must be grouped, within 100 yards of one another and the mob killed cannot be considered trivial to either of you (trivial is usually considered gray or more than 4 levels below you). Note: If you have confirmed that you are not receiving the in-game benefits make sure to have both accounts (the Veteran and Recruit) log out completely (of the game and of the Desktop app if you are using that). Wait about 5-10 minutes before logging back in. You can also try creating and deleting a new character and/or try changing your password. That can force the account to update and may help resolve the issue. Rewards: Mount/Pet and Game Time rewards will be available 7 days after the recruited account adds the qualifying game time. Known Issues:Vrakthris0 Nov 12, 2013
Sep 2 Legion expansion - Info & known issues Heroes of the Horde and the Alliance, Azeroth needs your aid. The Burning Legion has returned—and World of Warcraft: Legion is Live! World of Warcraft: Legion Release Schedule World of Warcraft: Legion - List of content and features available in the new expansion. For those just returning or who otherwise need to be caught up we have various blogs and videos available to update you on the next content available and upcoming for this patch for Legion's launch. Legion Pre-Expansion Patch Survival Guide video Along with the Legion Pre-Expansion Patch Notes that cover many of the changes that patch 7.0.3 introduced. You can review the entire blog here:Legion Pre-Expansion Patch Now Live!. As with any major patch it is important to make sure that if you use addons that they have been updated. It may be a good idea to reset your UI to default to make sure that the old files aren't causing any issues. Resetting your User Interface Helpful links for various tech issues: Installation and Patching Troubleshooting Latency and Connection Troubleshooting World of Warcraft Performance Troubleshooting World of Warcraft Lockups and Crash Errors Error 134 When Launching WoWVrakthris3 Sep 2
Apr 2, 2015 Spotlight on: Phishing We thought we'd take this opportunity to discuss Phishing scams and how it relates to your World of Warcraft account. Traditionally "Phishing" is the attempt to acquire sensitive information, such as usernames, passwords, and other information, such as credit card numbers, by pretending to be from a trustworthy source. For World of Warcraft these phishing attempts often try to pretend to be Game Masters or other support representatives. Phishing attempts may also mimic a special offer, like an invitation to participate in the beta phase for one of our games/expansions. Phishing Emails - What to look out for Misspelling, Typos, and Bad Grammar – While we are not immune to the occasional mistake, the majority of the contact you will receive from Blizzard will contain proper grammar and sentence structure and will be devoid of typos. The most common indication that you may have received a phishing email is if the grammar is off. If so, it might be a scam. Bad or Misleading Links - Often the links included in a phishing email will look to go to a legitimate site and instead lead to a different “official looking” site entirely. If you see a link in a suspicious email message, be wary of clicking on it. If you hover your cursor over the link you should be able to see if the address that the link goes to matches the link that appears in the message. They will usually try to include “Blizzard” in the URL to make it appear more legitimate, often misspelling Blizzard (i.e. Bizzard, Bilzzard, Bilzard, etc) Threats & Account Information Requests – Many phishing emails, those that don’t offer some kind of reward to get you to click on their links, will ask for account specific information, such as your password or secret question answer. They will often reinforce that request by threatening to penalize or close the account if you do not comply. This is designed to scare you into reacting. Suspicious Emails and Phishing Phishing Filters for your Browser What to do if you suspect you received a phishing email? Most phishing emails will spoof the return address to make it look like it is coming from an official site. If you suspect you’ve received a phishing email you can check the email’s headers to see where it originated. Where to look for the email’s headers depends on the provider. The following site shows you where to look: Message Headers An email from us should come from an official domain, which would be either or If you have received a phishing email you can report it as spam to your provider to help them better deflect those contacts. In-game Phishing – Whispers & In-Game Mail Nearly all phishing attempts in-game consist of someone trying to impersonate a Game Master to get a player to give up their account information. This usually happens in one of two ways: Reward – The contact will encourage you to visit a website and enter your account information by claiming that you were given a pet, mount or other prize. Punishment – This type of contact will claim that you may have violated policy and to avoid punishment you need to verify who you are by visiting a site and entering your information to prove who you are. Regardless, if you are contacted through a whisper or in-game mail from a Blizzard Employee it will always have a special indicator. In-game mail: There will be a Blizzard logo in the upper left corner of the message. In-game whisper: When contacted by a Game Master in-game, not only will the Game Master have a special blue Blizz tag next to their name, but any chat initiated by a Game Master will take place in a special chat box that will pop up when you are contacted. Those who try to impersonate a Game Master often use [GM] or Blizz/Blizzard as part of their name. What to do if you receive an in-game phishing contact? If you receive a phishing attempt through the in-game mail system you can report the message as spam by clicking on the “Report Player” option in the upper right corner of the open mail. If you receive a whisper or other text chat you can right click on the chat line to bring up a menu. Select the Report For: Spam option. Both methods will place the character on a temporary ignore and forward the report to our staff for review. The best way to avoid becoming a victim of a phishing attempt is to exercise caution when receiving any kind of information purporting to come from Blizzard. If an email asks for your password, makes urgent appeals, sounds too good to be true, or links to “account management” sites outside of Blizzard’s sites, you are dealing with a phishing attempt.Vrakthris0 Apr 2, 2015
6m No missions in my class hall?! Since last night about 12 hours ago till now, I have no available missions, i have no champions currently on missions, so I basically am just sitting here with nothing for them to do. is that suppose to be that way?Ackerly198 6m
38m Mythic + Item restoration issue I am not sure if this a known bug or a bug at all but i went to use the Item restoration on something i got rid of about 2 weeks or so ago. It dropped from a Mythic + run, when i went to try to restore it , it did not show up on the list. So did searched for another item i had and got rid of as well and it two was not on the list. Is this a bug or is it intended?Sándslásh1 38m
1h Dreamway portal not working So I ported to the Dreamway to go to Druid class hall, and suddenly I couldn't enter the class hall portal, or any other. Nothing happens. Tried to hearth. Won't work - no error, just does the animation for half a second, then stops. Tried dalarn hearth, same. /reload change....log out and restart it says a toon with that name already exists and kicks me back off. What's going on?!Irishsky2 1h
1h Unable to enter game So, I have tried on 4 different toons, and none of them can get the bar to load past like I'm gonna guastimate 10% after hitting enter world. Things that shouldn't affect this: I still have 3 more months of time, and I'm on an ASUSFireboard with core i7 intel graphics card so these shouldn't be the issues, and I have made sure I'm updated game to latest acualization, so I'm not sure why I can't log in. If anyone knows anything about this I'd love to know. And sicne this is my RP character I'm going to sign it with "May the mists protect."Yéye3 1h
1h this is more of a complaint I used the advice on the blizzard web page. it said to run the programs on adminstrator account -- I did and the games installed. except the loader now does not run. the loader claims the other account is running the game. I dont know how to fix this problem my regular account is ADMINISTRATOR and that is why i change to a different account. now I need a little helpSharpnick2 1h
2h I cant join guild I used race change service. But I forgot to leave guild before service. So I cant join guild now. Solve it please.Adso2 2h
2h 2400 enchant I recommend bringing glorious tyranny back or some other version of it a Gm told me to post something to get it recommended and see what happens but here goes nothing.Oldschool1 2h
6h [CS Lounge] It's a meme, I swear. Capped the last thread and couldn't think of anything clever to say. GG, brain -- always off when I need you.Regg372 6h
7h Artifact power added to wrong weapon Used over a thousand artifact power on the wrong weapon today. The points have not been spent on any of the talents for the Apocalypse weapon. Can I have the artifact power refunded to two tokens again so I can add it to the correct weapon?Xendu2 7h
1m Realm faction Ratios So I haven't played since Wotlk, started again in Legion. It's fun, I'm enjoying it. The thing I'm not liking is the ratio of alliance to horde. Stormreaver, the realm I'm on, is 23% A vs 77% H. It's ridiculous, and I see there are other realms where it's worse, or the opposite. They used to offer free realm transfers to deal with this kind of thing. For example, offering Horde on Stormreaver a free transfer to a realm with low horde population until it's more balanced. Or alliance from a realm that's heavy alliance to Stormreaver. Can this be implemented again, I would gladly transfer to a more balanced server to help with the balance. Yes I know I can just reroll, or pay for the service, but they used to do this, I'm just inquiring as to why they don't anymore. (My guess, they care more about money now, sigh.....)Clora14 1m
8h Fruitful bauble So I put the "Fruitful Bauble" on Stormcaller Mylra then went to do some world quests. However I am not getting the 25 order resources for completing them. I was at 3939 before the quest, the world quest reward 450 then after the quest i'm at 4389 which is just the 450 not the 25 I should be getting on top of that. Is this normal or i'm I missing something?Arrmora2 8h
8h "Ineligible" for Patron of War Title Apparently, my account wasn't flagged to obtain the title, despite the fact my and accounts have been linked for over a year, and I have 6 portrait icons in Heroes of the Storm to prove they're linked. I even typed in the chat on the Americas October 8th stream, but apparently that wasn't good enough.Padrin3 8h
10h EN Spriest Bug Specter1 10h
10h Scaling Question I tried asking this in general discussion but nobody could answer. Can somebody point me in the direction of the actual notes by Blizzard on how scaling works (based on item lvl) Thank You. Posted by Gabitha All I have seen and its been this way since release that your level pretty much = to the mobs level until you hit 110 then the mobs not only become 110 but seem to get an ilvl buff that sits them around the feeling of 800 ilvl. So until you break over 800 ilvl they can feel much more buff than while you had been leveling up to 110. However once you reach like 830 ilvl or better, everything is pretty much a face roll unless you stink in playing your class. This is the answer I was looking for with my scaling question awhile back Thanks "become 110 but seem to get an ilvl buff that sits them around the feeling of 800 ilvl. " where is that info located? Is it on the Blizz patch notes? I couldn't find it anywhere. say on your starting out at 101 and you have an item lvl of 799 (boe and crafted items) ....what would the mobs scale to (item lvl wise) ?...technically shouldn't you be able to blast through them at that item there a benchmark itemlvl for the different lvls leading up to 110, does anybody know? ThanksSmokesterr6 10h
11h RAid finder not working SO i am level 86 and when i look at the raid finder everything is blank and i do not know why i am above level 85 so should't i be able to raid?Boisestate3 11h
12h Tabard resets itsef My tabard I'm wearing SHOULD be a bloodknight tabard. But it resets itself for random reasons, randomly to my dumb guild tabard. Anyone experience this? And what gives? HelppppThejüdge13 12h
12h Thas'dorah Problem Looting I picked up Thas'dorah earlier in the Final Stage of my questline. I had to go somewhere after I picked it up, so I exited the game. When I came back, I had to redo the quest (still had thas'dorah equipped from earlier) and when I got to the final stage where I have to pick it up, I right click and the item select is empty. I already have the bow, but it wont let me loot it again since I already have it. I've tried reequipping the bow, but it didnt work. Im stuck and don't know what to do. Pls send help. THanksOsairop1 12h
14h The Scent of Magic is bugged Hunter campaign quest... Khadgar and Baron disappear when I get to the Fel Hounds in Suramar. I did get the Light's Beacon or whatever from the Suramar quest. It's in my class hall now.Allegæon5 14h
14h WoW tokens for new accounts So my wife recently started playing wow, and is using a starter edition of the game. What I'd like to do, is buy the game for her and then have her buy game time with a wow token. I've been searching the internet trying to find out how to actually do this, but haven't come up with much for an answer. Is this a possibility?Logatto7 14h
15h Recruit-A-Friend not working... I just got a copy of the game for my little brother through the Warcraft Movie and went through the process of Recruit a Friend on my account and after him making a WOW account our characters arent linked....Alakkai7 15h
15h No Loot in Draenor? My husband and I were duoing Blackrock Foundry on Normal difficulty for transmog items. We killed 2 bosses and received absolutely no loot. Neither of us were priorly saved to the bosses. We also killed a World Boss in Gorgrond and also received no loot. Is this a bug? Anyone else have this issue?Karmatree7 15h
16h How are we supposed to share our concerns? If you're going to delete them after we post them?Dogurasu9 16h
16h Recruit-A-Friend no reward :( Okay, so i recruited my friend, sent him the email, he created an account, paid 20$ for the game and got 30 free days. I was surprised that I didnt get a mail notification that i recruited my friend, but i just ignored it. 30 days go by and my friend pays a subscription of 15$ and I still didnt get any notification for recruiting my friend and i didnt get a reward. I would really appreciate it if someone would help me with this or give me my reward or mount. -FlameInfirenSzadariya7 16h
16h Old pvp elite gear Hey so i have the season 11 elite pvp gear for warriors. During the season it was better to get the non matching boots and belt because they had better stats, a flaw in your item design heh.. Anyway i would like to use the xmog but it does look funny without the matching belt and boots and i can't obtain them anymore. I ticketed a GM to see if he would swap the current 2.2k boots and belt that i have from that season and give me the matching ones. But because of your rules he wasn't allowed too. Which now brings me to the forum, why am i unable to swap a 2.2k pvp belt and boots from an old season to the ones that match my set for xmog purposes? I can't come up with a logical answer to this other than It would require you guys to actually do something. What gives blizzard?Thine1 16h
17h Faction Change/Transfer question So not sure which forum would be best suited for these question. Looking at possibly transferring to another server and swapping over to horde 1: Is the gold transfer limit the same for faction change as it is for server transfers? 2: Will my progress on the quest "Essence of Power" (Emerald Nightmare artifact quest) be reset?Vyraal3 17h
17h LvL100 Boost- Draenor Flight Loremaster Bug This toon was a legion boosted 100 (from 90 in MoP). I had the garrison cache bug which the GM's resolved for me. I've now finished all the Draenor flight achieves EXCEPT the Loremaster for Shadow Moon Valley. I can't get the "Establishing a Foothold" nor "The Pursuit of Justice" to complete due to some phasing issues with my garrison. It seems that I need quests in my garrison (that I can't do) to unlock the Elodar chain and finish on this character. I can get the quests 'Ravenous Ravens' and 'Qiana Moonshadow' but there are not any ravens to kill in my lvl3 garrison I started with, and while I can go to where Qiana is in SMV and speak to her, I can not turn in the quest in my garrison where the ? shows (and I guess that quest is really the one that lets you continue with the Elodar chain that would culminate in 'The Pursuit of Justice'). The below URL shows other people had this issue and 'somehow' it was resolved, but the thread did not say what nor how. I submitted a ticket and am now on round 4 of not having it resolved and getting the run around about this being an unreported issue and that I'm basically SoL until SQA fixes it (paraphrased from my last exchange with a 3rd GM). But the thread I linked (which is the same issue I'm experiencing) seems to indicate otherwise. Any CM here have an idea or can get me a resolution to my issues? Please and thank you. I'm sure I'm not the only one experiencing this issue and I'm pretty peeved I went ahead and did all the other achieves to get flight because that is what the first GM told me to do after I first reported the issue; yet I'm still stuck on the ground in old content, even after jumping through all the flaming hoops due to this apparent phasing bug.Hrothknut4 17h
17h UNABLE to get second artifact weapon I put in my second ticket this morning to no avail. It's as if me and whoever is answering my tickets is on another wave length or something. Anyway, on Legion release I tried to complete my second artifact quest. It took me to a Terrace of Endless Springs scenario, after a few minutes in there I was disconnected due to problems with my internet. I was unable to complete the scenario, but I didn't think much of it until I realised not too long ago I need it for my second artifact weapon. The quest is not in my log, cannot be found at Monk Class Hall, thus cannot be completed. So I'm stuck with a single artifact weapon which is my MW weapon. First ticket put in the GM said to tell them what the quest is. Okay, it's The Emporer's Gift. Second GM response says that they cannot give game hints and that the second artifact is in my inventory (it most assuredly is not). Also something about "discovering" the third artifact quest while out questing. I don't feel like putting in a third ticket because I feel I'm not being understood. I was unable to complete the scenario due to an internet disconnect, and now the quest to complete my second artifact is bugged out or something to that effect. Can *anyone* help? This is beyond frustrating.Shoulree4 17h
17h Race change I am trying to buy a race change for my level 107 paladin but each time i go to the shop nothing is coming up.can we not buy anything like that today?Jârrex10 17h
17h artifact appearance keeps resetting this is pretty annoying, my artifact appearance keeps resetting on one spec what's up with that? it goes from hidden-3 back to base-1 all the time EDIT: scale 1-4Zahruk5 17h
18h Tol Barad Regulations In the past was there not some kind of system to make sure the teams were, for the most part, even in Tol Barad? I had thought let's say, 10 Alliance are there to compete, it didn't allow 150 Horde to fight them. It has become an extreme honor farm for the opposing faction in my battlegroup with what seems like easily over 100 people in most battles. I've tried mornings, afternoons, evenings, 4 AM as well and no matter the time I go there is at least 10 at each base, people patrolling, and then a huge lagfest of characters sitting at the front just dancing and doing nothing with banners to increase their rewards. The fact that a skinning quest is locked behind this content has made it impossible for people on the lesser side of a battlegroup to advance their completely non-pvp traits. This wouldn't have been a problem in the past when the groups were regulated meaning people couldn't just sit with their faction and win honor for doing nothing but having extreme numbers. I've never been able to get a group of people big enough to attempt it as there always seems to be more of the opposing faction. Is Tol Barad currently working as intended?Kittens4 18h
18h Handwraps of Serenity gone? I recently got my monk to max level, and I noticed that the handwraps of serenity, a monk only fist weapon that appear invisible on your character. I'm not a huge fan of fist weapons, so I'd like to get these for transmog because it will make my character look like he's just using his fists. Why were they removed in 7.0?Cellon8 18h
18h CS Policy Question This post may seem out of line, but it's not one of answers, but of policy. I'm at the end of my sanity here, and doing my best to be respectful and courteous, so please bear with me before shutting me down. Back on September 14, in the EU forums, Aerythela posted: ... Now over a month later, 34 out of 36 hidden artifact appearances have been found. A 35th has been almost entirely datamined, and the 36th, Frost DK remains the single largest mystery in the game, with not a single solid hint to its acquisition yet to be uncovered. In all likelihood, the steps to acquire this artifact appearance are simply not available in the game - be that because of a bug, an oversight, or complications from subsequent hotfixes. Personally I've put well over 100 hours into the search, and I don't want any real hints to its acquisition if it is indeed in game. What I would like to ask, and I think this is a perfectly reasonable question: If there is a known bug or other error preventing the acquisition of these items - would Blizzard - through official channels - let us know? I feel that it's strongly uncharacteristic of Blizzard to send players on a search that is literally(not figuratively) impossible. Gameplay First Commit to Quality Play Nice; Play Fair Lead Responsibly These are four of Blizzard's 8 key values, and a policy of silence or nonverification of a broken process is not only torture to those who are giving this search their all, but a direct violation of the principals that make Blizzard. Again, I'm not seeking hints, but there are thousands of us who would like to know whether or not we're wasting our time. [Removing incorrect response to hopefully stop the spread of this false impression ~V]Memories15 18h
18h Game keeps crashing Moments after i begin to choose my character and play the game my game crashes and gives me this error 8FAB5DD7-AD63-472C-8F7B-DB7BCD4BF6F1 please help thanksEeloss4 18h
19h Wow not running Hey guys, I took a break from WoW for a while and decided to come back. I updated everything last night to the newest version and have been trying desperately to get the game to run. I play on a pretty old MacBook Pro, but it seems to meet minimum requirements for the game to run. Whenever the game launches, I'll either get as far as the login screen or my character before it freezes with rainbow wheel of death and I get "application not responding." I've tried a lot of suggestions on here, deleting cache and launching from launcher and from .app and nothing is working. I'm extremely frustrated and any help would be appreciated. The error I get in my files is this: Crashed Thread <Inspector.Assertion:> Thread 0x0000130F [Stack Base: 0x000000005fc00000 Used Space: 13480/524288 bytes]Aerlinniel1 19h
19h Delete Agnostik1 19h
19h Pending server transfer 2 days. can I cancel? Hi! I paid for a server transfer 2 days ago with a sever transfer code to switch realms/servers and it's still pending? I'm pretty desperate to play as I wanted the request done so I could play with my boyfriend over the weekend but it's still not done. Now, if I were to cancel the transfer while it is still pending, will the code that I used be valid again? I would like to try again at a later date but as of right now I'm pretty eager to play while the weekend is still here!Ekii3 19h
19h Blizzard talk to us! Dear Blizzard, I find this very hard to fathom but I feel like the ball has been outright dropped.I will go out on a limb and speak not only for myself but for the player base as a whole on these issues. Our issue is not with the lag, or disconnects or other random deletions of linen cloth that we can't recover ourselves. Our issue is communication. Communication is a key element that seems to be missing in this equation. Business is a relationship. As we all know, relationships take tons of work and communication to become successful. Real talk: (I am not asking for technical support here - I am simply stating the facts that I witnessed on my own accord - either reading form posts OR in game on my account) Over the past few days, I have come into contact with the lag boss, the dc boss, and now I have been staring down the forum boss for answers. Trust me when I say....I have done everything in my power to fix these problems and I have thrown in the towel. I will play through the lag and dcs and hopefully it will get fixed soon. What we want from you Blizzard: We want you to communicate directly with us more often. A ton of problems would be solved with a simple yes or no answer or at most a "Yes, we are aware of that and are looking into it." We want you to take precautions and do what is deemed necessary - If you need to reset the servers or do an emergency 12 hour maintenance don't hesitate. Yes people will get upset but once everything is back to normal and running smoothly it will be like it never happened. Please feel free to take more initiative, it shows us you mean business. A little communication goes along way. We want you to make more Developer videos. If we were not interested, you would know. Additionally, we need a more streamlined way of asking questions other than twitter or however it's being done. A voting system perhaps so we can up vote questions that get asked. (not....warlocks?) We want to keep enjoying all the Blizzard franchises and most importantly continue to support the growth of our favorite games for years to come. (even though we say we don't) Last but not least, we want to see that Blizzard polish and shine - Soon TM needs to be a thing again...not a silly joke. If it's not not release it. We love you Blizzard - Stand strong. Thanks for reading, Self appointed spokesman for the entire blizzard fan base, - LarryfineLarryfine10 19h
19h game wont load hi I have bin playing for a long time but was away for awhile and tried to log in to wow and I got an error message saying could not "read" memory and exited the application plz help me I wont to play and I cant and have not bin able to reach teck support on website any help would be greatKrazydeath2 19h
20h Fishing Extravaganza Zul'jin not starting? Hello, I went to do the Stranglethorn Fishing Extravaganza at 2 PM PST today and the tournament did not start. Does it start at a different time on Zul'jin? All the information I could find said it started at 2 PM PST which is 5PM the realm time. Does it start at 2 PM realm time? Or did i make a mistake?Anathaxor4 20h
17h Complaint Tenacity Overload Please turn down the tenacity multiplier for the battlegrounds. Horde are almost invincible. The last battle I was in, the horde collectively did over 1,000% more damage and kills than Alliance. That's not fair by any stretch. I have a screenshot of it if you want it. I can understand evening things up a bit for the undergeared, but being so powerful that you can one hit plate wearers with a feral druid, that's a stretch. I saw a full 815 set paladin (besides me) get one hit for 1.7M health.Firëfly1 17h