Mac Technical Support

Oct 1, 2012 Welcome to Mac Technical Support This forum exists to provide World of Warcraft customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means. We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details. If you need to submit a ticket, that option will be presented. These changes to help us serve you in the easiest, most effective way possible. Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. ( Oct 1, 2012
Sep 21 WoW Performance Guide For Macs - Legion The World of Warcraft Performance Guide For Macs - Legion - Updated 07/20/2016 Introduction The Burning Legion has once again launched an invasion campaign upon Azeroth, and it’s up to us to save the world!… Again. How many times have we done this? I’ve lost track. Nevertheless, the burden falls on us and we must do our part to protect those weaker than ourselves. And to do that, we need to make sure that our tools and equipment are up to the task. I started this guide way back in 2006 back when the Burning Crusade first threatened Azeroth. For over 10 years I’ve maintained it and tried to keep it relevant to both the players and ever changing state of the game, and I hope I’ve served all of you well. With the new expansion comes a new revision of the guide, and I hope you find it more useful than ever. Current Conditions of an Evolving Game I’ll level with you, things are not great right now for Mac users hoping to play World of Warcraft. Legion is a much larger step up in graphic fidelity than we’ve seen in past jumps from expansion to expansion, and that combined with the fact that Apple hasn’t updated either of it’s desktop or laptop lines with strong hardware offerings much at all in the last couple years (thanks to manufacturing delays on the parts of hardware vendors like Intel, AMD, and nVidia across the board) means that we’re in for a bit of a rough ride. I typically like to set 60fps as the standard for playable gameplay. But Apple loves to pair very high resolution “4k and 5k Retina” screens with integrated and mobile graphics chipsets, and AMD’s offerings, which is what Apple’s been sticking with lately, are particularly weak compared to nVidia’s current offerings. Long story short, Apple simply isn’t giving us the hardware needed to play games at the screen’s native resolution. If you’re dead set on playing WoW on your Mac, it won’t be at max settings, period. At this time, I genuinely cannot recommend any Mac model that will play the game respectably at max settings and at native resolutions. As a long time Mac user myself, it pains me to have to concede that point. But Apple has finally forced my hand. To play the game at 60fps at 4k or 5k, you need a graphics card close to an nVidia GTX 1070, and Apple’s graphics offerings aren’t anywhere near that. Thus, to play WoW at a reasonable frame rate, we must lower the in-game resolution to something closer to 1920x1080 or 2560x1440. At these resolutions, 60fps gaming is much more attainable. On a brighter note though, Legion brings with it the first major change in graphical rendering that we’ve seen since the game’s launch. I’ll try to spare you from as much technical jargon as I can, but OpenGL is the graphics rendering API that all games on Mac OS X have used since the beginning. But Apple introduced a brand new API called “Metal” a few years ago, and WoW’s Legion expansion marks one of, if not the first, major games to adopt it. OpenGL is out, Metal is in. In short, Metal takes away a lot of the cruft and middleware between the game and the computer hardware itself. The game has much more direct access to your hardware, and theoretically should perform much better on existing hardware than it would have on OpenGL. In practice, we’re seeing only minor gains, but that should improve as more game developers get used to using Metal. Behind the scenes, the major paradigm shift is the transfer of the burden from the graphics drivers developers to game developers. With Metal, it’ll be up to the game developers to squeeze performance out of their games. Going forward, we won’t be as reliant on updated graphics drivers to provide that function anymore. For those of you on Macs too old to support Metal, Blizzard is still offering OpenGL 3.2 as a setting in Legion, but preliminary tests on the PTR are showing it to be progressively slower than in the past due to Legion’s new graphics and Apple’s continuing neglect of supporting OpenGL. Current End Game 25-Man Raid Minimum System Requirements: Mac OS X 10.11.5 3.2 GHz Intel Core i5 or higher 16GB of System Memory AMD Radeon 370X or Intel Iris Pro 6200 or better Expect an average of 30fps on similar machines at minimum settings. Note that this is the estimated minimum requirements for a 25-man raid in Legion, and not the minimum requirements listed on the box, which was balanced around solo-play. Raids have noticeably higher requirements than questing around the Barrens by yourself. Limiting the in-game frame rate to 30 or 60fps will help keep your Mac cool and prevent overheating. The MacBooks and Macbook Pros especially tend to run a little bit hot being in that nice tiny form factor. To limit the frame rate, type in the following into the standard WoW chat box while playing the game. /console maxfps 60 "60" being the value of whatever number you want to cap it at. My Expectations From this point on, this guide will assume the following: 1. You have at LEAST 8GB of RAM in your computer, 16GB is preferred. 2. You have all of the latest updates for your version of OS X. 3. Your hardware meets the system requirements to run World of Warcraft: Legion. 4. You haven’t turned into The Incredible Hulk and smashed your computer to smithereens. The Settings A Precursory Note As mentioned above, Legion represents the largest graphical leap from one expansion to the next that WoW has ever received. There are now three whole settings above what we knew as “Ultra” in WoD, and the draw distance, one of the heaviest single settings for performance, is now 3 times what it was. On the overall “Graphics Quality” meter on the main graphics options menu, “7” was Ultra in WoD. So if you want to keep the same performance going forward into Legion, set it to 7. Not 10. Also of note in what is probably the best news in this whole guide, users with Macs new enough to run the Metal API finally have MSAA back! YAY! The Settings: Explained World of Warcraft: Legion brought a lot of changes to the UI and graphics options in the game, so let's go over them... One at a time. Graphics > Display Display Mode: This lets you choose between running the game within a window on the desktop, or to run the game at fullscreen. Windowed (Fullscreen) lets some of OS X's systemwide functions, like Mission Control's Expose features or keyboard shortcuts to remain active without WoW's keybindings superseding them. Though there’s been a longstanding bug with Windowed (Fullscreen) that can seriously affect performance on most Macs. Setting it to true "Fullscreen" may drastically increase performance, depending on the bug. Resolution: Resolution has one of the highest impacts on game performance. Lowering the resolution will drastically improve the performance of the game's frame rate and lessen the load on your GPU, but it will look noticeably more pixelated, blocky, and blurry. However, one of our resident MVP's on the Mac Forums, Tiapriestess, has provided Retina Mac users a way to scale the game down to resolutions the Mac's GPU can more easily handle without the UI HUD icons scaling with it: The resolution setting lets you lower the game's resolution to a fraction of your screen's native resolution, which is usually the highest shown option. Note that recent version of WoW have limited the list of options to mirror the actual aspect ratio of your display. So if you have a 1980x1080p screen which has an aspect ratio of 16:9, all of the optional resolutions will be of the same aspect ratio. You can use Tia's advice in the above link to bypass this restriction. Refresh Rate: Sets the game to match your display's refresh rate, the rate at which the computer's monitor can refresh the images on the display. In most cases, at least on Macs, this will be locked at 60Hz. Note that for most intents and purposes, 60Hz can directly be interpreted as 60fps, so unless you make a point to go out and buy an external monitor capable of 120Hz+, you're literally wasting power if the game's running at higher than 60fps. As the screen itself can't display anything higher than its max refresh rate. So if you're getting 80fps in your game on a 60Hz monitor, you're not seeing that extra 20fps. The screen is incapable of displaying it fast enough, regardless of how fast the rest of your computer is. Monitor: Let's you select which monitor WoW is defaulted to display on, in the event that you have multiple monitors set up. Anti-Aliasing: As the in-game tool-tip says, it is a graphics filter used to smooth out jagged edges. In general, the severity of visible jagged edges changes drastically depending on the game and the graphics engine used to display it. The different types of AA listed are shown in order from the least taxing/worst quality to the most taxing/best quality, from top to bottom. Describing each type of AA goes beyond the scope of this guide, but suffice it to say, MSAA is generally the best compromise between quality and performance. FXAA is a sort of lens filter that overlays the entire screen after the game has already been rendered, and acts as a post-render effect, blurring everything including the UI elements like action bars. MSAA is added during the rendering of each frame, and only smooths out the edges of textures. SSAA is an extremely taxing method of AA that renders the AA at a much higher resolution, then downscales it to match your game’s current resolution. It’s by far the best type of AA, but it kills most graphics cards. For more info on the types of AA, go here: Moderate to High performance impact. Use MSAA for best balance. Vertical Sync: Vertical Sync aims to reduce the amount of "screen tearing" that occurs when the game's frame rate drops out of sync with the monitor's refresh rate. The result is a more fluid image at all times. The trade off is that it does this by limiting the game's frame rate to a multiple fraction of the screen's refresh rate. So if you have a 60Hz monitor, and the game's running at 60fps, but drops below 60fps for whatever reason, V-Sync will instantly drop the game's frame rate down to 30fps to avoid screen tearing, as opposed to 59fps. This can sometimes throw players off if they're not expecting the sudden drop and jitteriness in motion animation. Use whatever your eyes are most comfortable looking at. Graphics > Textures Texture Resolution: Changes the sharpness of the in-game textures like flooring, player armor, NPC skins, etc etc. Setting this higher doesn't require much more raw processing power from your GPU, but it does require more video memory, or VRAM. So if two video cards had 256MB of VRAM, and another had 4GB of VRAM, but the video cards were otherwise completely identical, the 4GB card would be able to load much higher resolution textures with zero performance loss because it can simply hold more in it’s memory. Think of VRAM as your video card’’s stamina. Trying to load textures on a card that doesn't have the VRAM for it will force the card to keep switching out textures in order to display them, and will generally cause the game to stutter as you move and pan the camera as it tries to load the textures it needs. Performance based directly on the amount of video memory your video card has. Texture Filtering: A filter used to enhance the sharpness of textures, as opposed to just the edges. Lowering this will increase performance, but very few modern GPUs have trouble with 16x TF anymore. Minimal performance impact. Projected Textures: This enables the projection of certain textures, like spell effects, onto the game's terrain and other object surfaces. Turning this off can drastically improve performance, especially on mobile GPUs where pipeline bandwidth (The GPU's ability to process multiple instructions to and from the CPU at once) is limited. Moderate to high performance impact. Graphics > Environment View Distance: Increases and decreases the point at which distant objects change from being flat decals to rendered, textured objects. This has a profound impact on game performance, especially in newer zones from more recent expansions, where the game's textures are much higher resolution than older zones. This uses both raw GPU power and VRAM. The higher the setting, the more the GPU has to render at once. High to extreme performance impact. Environmental Detail: Essentially View Distance for grass. Changes the distance at which grass and other minor ground objects, like pebbles, are rendered. AMD video cards are less affected by this setting than nVidia cards are. nVidia cards have a harder time with it. Minimal to Moderate performance impact, depending on video card. Ground Clutter: Changes the density of ground clutter, like grass and pebbles. The higher the setting, the denser the grass. Like Environmental Detail, nVidia cards have a harder time with it than AMD cards. Mild to Moderate performance impact. Graphics > Effects Note: Some of the following effects may be disabled completely on some lower end graphics hardware. Shadow Quality: Changes the amount of shadows rendered in the game, as well as how many layers of shadows are allowed to stack on one another. This can have a dramatic affect on performance. And in fact, Shadows has been bugged in WoW for years. High and Ultra shadows are a LOT more demanding than they should be. I personally recommend keeping Shadows to "good" on all but the highest end systems. High performance impact. Liquid Detail: Changes the water effects in the game. Low uses the old water maps from Classic WoW, while Fair and higher use the new liquid maps from Cataclysm onwards. Again, High and Ultra have a pretty large impact on game performance, especially on lower end cards. I'd keep this on "Good" unless you have a higher end Mac. Moderate to High performance impact. Sunshafts: Changes the sun's ability to shine down on objects. Again, this setting is currently bugged, and requires a lot more power to run than it really should. Keep this on "Good" or lower. Moderate to High performance impact. Particle Density: Changes the density of spells and effects. For example, on Low, a Mage's Blizzard spell might drop 20 icicles. But on Ultra, the same spell will drop 100. This setting has the most impact in raids where lots of players are casting many spells at once. If you're in a raid and suddenly need to lower your settings, this is a good one to start with. Moderate to High performance impact, depending on situation. SSAO: SSAO, or Screen-Space Ambient Occlusion is an algorithm that approximates ambient lighting. Most noticeable indoors. Higher settings add more ambient lights, and render existing ones more accurately. As with Sunshafts, SSAO is somewhat bugged, and requires more power than it should. Moderate to High performance impact. Depth Effects Controls the depth of certain particle effects Moderate performance impact. Lighting Quality Changes how accurate lighting effects are rendered, and the quality of the effect. Moderate performance impact. Outline Mode Adds colored outlines around NPCs and players alike based on faction reputation. Moderate performance impact. Advanced The advanced tab in the system setting menu has one setting that absolutely needs to be addressed. Render Scale Also known as DSR or super sampling, render scaling is basically the “internal resolution” of the game. Setting this to 200% will literally render the game at 200% of the game’s current resolution, and then downscale it to match. Gamers with extremely high end gaming rigs like to crank this up as a form of AA to help smooth out textures and generally make the game look better, but this has by far the single biggest impact on the performance of the game. If you’re on a 4k iMac and set this to 200%, you’re essentially running the game at 8k resolution. So unless you’ve somehow modified your mac to have industrial grade GPUs, leave this at 100%. You can even decrease below 100% it if you want a little more performance out of the game at the cost of graphical fidelity. Extreme performance impact. Epilogue Well there we have it folks. The complete updated guide for World of Warcraft: Legion. I hope you all had as much fun reading it as I did writing it. See you in the invasion! 3-B. Past Changes - 07/20/16: Major rewrite for Legion. - 10/23/14: Total revamp for WoD in light of new Retina Macs. - 10/17/13: Changed the format of the guide completely. - 03/21/12: Added Late 2011 Mac Models, updated to represent 64-bit performance. - 04/22/11: Added Late 2010 Macbook Air, notes on integrated graphics. - 12/14/10: Updated for Cataclysm, lowering some settings to accommodate slow performance. - 10/14/10: Revamped settings for new graphics interface. Removed older Mac Models. - 04/28/10: Added newest Mac models, revamped settings to uniform 60fps across all models. - 02/12/10: Revised, condensed, and corrected small typos. - 12/01/09: Added Snow Leopard and newest Mac models. Removed PowerPC Macs. - 04/21/09: Updated settings to match the new scheme in patch 3.1. - 03/13/09: Added early 2009 Mac models. - 11/20/08: Updated new information after Wrath of The Lich King launched. - 10/08/08: Complete & utter overhaul in preparation for WoTLK. - 03/30/08: Updated findings for patch 2.4. - 02/13/08: Added details concerning the OS X 10.5.2 Leopard Graphics Update. - 02/07/08: Included PowerPC G4, G5, and newest Core 2 models.Stoneblade324 Sep 21
Sep 24 Temporary Workaround for Resolution Issues 5.3 seems to have created some issues with regard to resolutions, especially for Retina MBP owners. There is a workaround that will allow the player to use a specific resolution for WoW while also keeping the 1080p capability that has regressed in this patch. Below are the instructions for how to accomplish this: Open the Terminal (located in /Applications/Utilities/ ) and enter the following line, followed by the Enter key: defaults write com.blizzard.worldofwarcraft DesktopModeIsDefault 1 Once entered World of Warcraft can use your current desktop resolution as if it were the native resolution. In order for this to work, you must first set your desktop resolution to whatever you want World of Warcraft to run at, and then launch World of Warcraft. To revert your preference file, issue the following command in Terminal: defaults delete com.blizzard.worldofwarcraft DesktopModeIsDefault You should make a backup of this file before attempting this, just in case. The file is located here: ~/Library/Preferences/com.blizzard.worldofwarcraft.plist To access the ~/Library folder, while in the Finder hold down the Option key and select the Go menu. You should see a "Library" entry - that is the ~/Library folder. This option is hidden until you hold down the Option key with that menu open. This will allow you to use whatever resolution for World of Warcraft you choose like you used to without the added distortion/UI offsets caused by the non-standard resolutions that are now hard-coded into the game. Warning: Using this method will also cause the desktop resolution to be at whatever you chose before you launched World of Warcraft. You cannot increase the resolution from outside of World of Warcraft and then re-enter the game's fullscreen mode, as this will improperly set World of Warcraft to the new desktop resolution. It is a tradeoff, but as long as you do not exit fullscreen mode it should suit your needs in-game.Tiapriestess45 Sep 24
2d Default Graphics Settings(Updated for Legion) In case you wonder which Mac can run which settings, I compiled a list of all video cards. This list is for a resolution of 1920x1080. Quality 7 NVIDIA GeForce GTX 680MX NVIDIA GeForce GTX 775M NVIDIA GeForce GTX 780M AMD Radeon HD 6950 AMD Radeon HD 6970 AMD Radeon HD 7950 AMD Radeon HD FirePro D300 AMD Radeon HD FirePro D500 AMD Radeon HD FirePro D700 AMD Radeon R9 M295X AMD Radeon R9 M390 AMD Radeon R9 M395 AMD Radeon R9 M395X Quality 6 AMD Radeon HD 5870 Quality 5 NVIDIA GeForce GTX 650 NVIDIA GeForce GTX 675MX NVIDIA Quadro 4000 AMD Radeon R9 M290X AMD Radeon R9 M370X AMD Radeon R9 M380 Quality 4 NVIDIA GeForce GT 650M NVIDIA GeForce GTX 660M NVIDIA GeForce GT 750M NVIDIA GeForce GT 755M ATI Radeon HD 4850 ATI Radeon HD 4870 AMD Radeon HD 5750 AMD Radeon HD 5770 AMD Radeon HD 5670 AMD Radeon HD 6770 Intel Iris Pro Intel Iris Pro 6200 Quality 3 NVIDIA GeForce GT 640M AMD Radeon HD 6750 Intel HD Graphics 5000 Intel HD Graphics 6000 Intel HD Graphics 6100 Intel Iris Below min spec * NVIDIA GeForce 8600M NVIDIA GeForce 8800 GS NVIDIA GeForce 8800 GT NVIDIA GeForce 9400M NVIDIA GeForce 9400 NVIDIA GeForce 9600M GT NVIDIA GeForce GT 120 NVIDIA GeForce GT 130 NVIDIA GeForce GTX 285 NVIDIA GeForce 320M NVIDIA GeForce GT 330M NVIDIA Quadro FX 4800 NVIDIA Quadro FX 5600 ATI Radeon HD2400M ATI Radeon HD2600 ATI Radeon HD 3870 ATI Radeon HD 4670 AMD Radeon HD 6490M Intel HD Graphics 3000 Intel HD Graphics 4000 Intel HD Graphics 5300 Intel HD Graphics 515 UNSUPPORTED NVIDIA GeForce 7300 NVIDIA GeForce 7600 NVIDIA Quadro FX 4500 ATI Radeon X1300 ATI Radeon X1600M ATI Radeon X1900 Intel GMA 950 Intel GMA X3100 *Note: These cards might still work but you may find them too slow to enjoy the game.S4d1k112 2d
Mar 8 Low FPS in Windowed (Fullscreen) Mode We're aware of an OS bug where running some games in Fullscreen (Windowed) mode an cause a severe drop in FPS in-game. We anticipate this is addressed in the next OSX build. In the meantime, there are two different workarounds that may help! 1. Running the game in Fullscreen Running the game in fullscreen should not have the FPS degradation above. This does limit some functionality, such as ease of tabbing out of game without redrawing your desktop and Applications. 2. Minimize all background windows using Flash (including App) Flash applications drawn behind a Windowed (Fullscreen) application cause FPS loss. The Desktop App uses Flash elements as well, so minimizing this on launch can help. 1. Open the App > Settings. 2. On the General Tab, locate the When I launch a Game dropdown. 3. Select Close the Window 4. Click Done to finalize your changes.Glaxigrav0 Mar 8
22h New Nvidia Driver Third party post on driver improvements Nvidia Blog post about driver: It saw massive boosts on many newer nvidia hardware, mostly stuff you'd only find in mac pros and hackintosh. However, nvidia has also enabled (for first time) this version of driver to install on imacs and macbook pros without needing to modify installer. Also, these drivers safely do NOT touch built in and out of date driver in OS X, they install along side it, with a control panel that lets you switch between the current 346 driver, and the over year old 310 drivers. You definitely want to be using the 346 driver :) The driver is for ANY nvidia GPU even if it's not listed on the driver download page. Performance gains will be seen across almost all nvidia hardware over OS X stock driver. Especially 600-700-900 series. if you use AMD based graphics don't bother with update. However, if you do have a nvidia gpu mac, you should definitely install this 10.9.5 Driver Direct Download (Updated 09-12-16) 10.10.5 Driver Direct Download (Updated 09-12-16) 10.11.6 Driver Direct Download (Updated 09-12-16): 10.12.0 (Updated 09-20-16) 22h
Sep 21 Graphical issues with Intel Iris 6000 Series Mac users on OS versions prior to 10.12 Sierra with the Intel Iris 6000 Series graphic cards may encounter screen tearing and other graphical anomalies in World of Warcraft when the Graphics API is set to Metal. A previous work-around was to change the Graphics API to OpenGL. This should no longer be necessary; as seen below, please update to OS 10.12 Sierra to resolve the issue! If you previously changed the Graphics API to OpenGL, you can switch back to Metal via the following: From the in-game menu, choose System Click Advanced Change the Graphics API to Metal Restart the gameJagowoshi1 Sep 21
Sep 20 Mac OS Sierra 10.12 Now Available Apple has released their newest OS Update, 10.12. Patch notes for this release can be found on Apple's website. Both for system security and game performance, we recommend keeping your Operating System up to date, especially those using Intel GPUs and Metal.Eloemaz0 Sep 20
Jan 16, 2015 [Solved] Issues What is this [Solved] tag? We have created a way to mark a thread as [Solved]. If you’ve found a solution to your issue, or fixed your issue, you can mark your post, and the entire thread, as [Solved]. This will put a small green check mark next to the thread title. If you see this, it means the player who created the thread found a fix. How do I mark my Post and Thread as [Solved}? Click on the drop down arrow in the top right corner of the post. Choose "Mark As Solution". The post will be tagged with a green “Marked As Solution” banner, and a green check mark will be added to the Title of your thread. Who can mark a thread as [Solved]? Only the creator of the thread (the “OP”, or Original Poster), or a Blizzard Forum Representative can mark a thread as [Solved]. I see a [Solved] thread. Where’s the solution? A small box with a green check mark will appear in the top right corner of the thread, under the Reply option. If you hover your cursor over that box, it will say "Solution". Clicking that will jump to the post marked as a solution. What if I mark another post as a solution? That one will be “Marked as Solution”, and the previous post will be unmarked. A Note about [Solved] Issues Please keep in mind that when a thread and post are declared [Solved], this may only apply to the OP’s particular issue and circumstances, and fits his unique combination of software and hardware. One fix or solution can help many other players, but it probably won’t help all players. If the fix or solution doesn’t help you, it is just one more factor to eliminate in the troubleshooting process, and we’ll try our best to help you narrow it down, to find the solution that applies to your computer, and your circumstances. Thanks to all of you who post your fixes!Velnrak0 Jan 16, 2015
58m Updated to sierra wow freezes updated to sierra and wow freezes does anyone know how i can fix this issueCamheals51 58m
3h Scanning game files never finishes scanning.. I tried to download WOW but it crashed in game play. Then it went straight to scanning game files and it would not finish. Its continuous and i cant find a solution. I have a Macbook pro btw. :)Mastabayte40 3h
3h Error: BLZBNTAGT00000BB8 Last night I got booted out of game mid port to Dreamgrove. I tried to log back in but struggled due to this error. The same issue continues this morning. A couple notes that I tried before coming here: - I restarted my computer - I tried the trouble shooting steps provided from the error link (admin, proxies, scan & repair (x 2 "oops something broke", etc) - I searched the forums quickly to look for same error, posts were from 2014-2015 - I have not updated to Sierra (using El Capitan, Macbook Pro mid-2015) - I tried launching from the WoW folder directly and get ERROR #108 (0x8510006c) Any help at this point would be appreciated greatly. Thank you!Safarri10 3h
6h WOW crashing while moving mouse over items WOW is crashing when i move my mouse over items in my bag and quest rewards. have done all the standard stuff, repair, system updates, disabled add ons, etc MACShaggyone82 6h
7h MacBook Pro 2011 fps issues Hi everyone looking for some help and guidance. I currently play on a 2011 MacBook Pro and sat around 45 fps before the prepatch. With te prepatch I now am around 14 fps if I'm on graphic settings 1,2 or 3. I'm not sure if this will get any better so should I consider getting a new computer (would rather not have to) or is this issue on blizzards side and it may be fine eventually. Addons or no addons the FPS is about the same. Any guidance would be greatly appreciated. Thanks, KuduroKuduro5 7h
10h Launcher Won't Auto-Login Recently I have been experiencing an issue when I open the Launcher. I am prompted to login, which I haven't had to do in quite a long time, as I typically play from one location, and I have had an authenticator on my account for almost as long as they have been available. After logging in, I check my Security Settings, and both the Remember Email Address and Keep Me Logged In boxes are checked. Yet, the next time I open the Launcher, I am prompted to login. I have checked the Activity Monitor, and killed all instances of anything related to, and the issue persists. Any guidance or assistance would be sincerely appreciated. Edit: Running OS X El Capitan 10.11.6Grayson0 10h
12h OSX Mavericks and Razer Naga Issue I've upgraded to Mavericks and now it seems that Shift, CTRL, and CMD will not work in combination with the number buttons on the mouse, though they seem to work fine on the keyboard. Is this an issue with the Razer drivers or my WoW client?Vinum42 12h
14h what's with the jagged edges? Tried logging in today and saw jagged edges on all the graphics, even on the welcome screen. I have tried restarting the game and updating my drivers but this does not work. I am not very computer savvy and don't know how to fix this. Please help.Keiluna1 14h
15h MacOS Sierra - Random WoW-Wide Freezes 2-5sec Hi, So I updated my mac to Sierra last night due to recommendations and just thought it would be supported enough by now - however since then I've been getting some serious WoW freezes. It'll randomly freeze for 2-5 seconds - it seems random - and by WoW freezing, meaning I get the spinning color circle that mac gives when a program is not responding - then after the 2-5 seconds everything works again. It can sometimes repeat itself 2-3 times straight after each other, basically making the game unplayable. I removed my addons, no fix. I repaired WoW, no fix I re-installed WoW over night - just logged on and it's still happening. Please help!Turkeynest16 15h
16h launcher won't launch... Launcher stop working... yesterday was fine... today not working... I try launching from dock... Setup icon appears on the dock... sometimes a loading bar appears in the middle of the desktop... then nothing... Having been trying repeatedly all morning... no luck... Any hints or tips...???Brotherlacon1 16h
16h 'Stardust' Crash Just playing on my MacBook Pro recently and the entire game doesn't stop running but the graphics look like I'm looking through a kaleidoscope. I should have taken a screen shot but the game will eventually freeze and not allow me to continue playing. Just seeing if anyone else is having similar problems to this.Greenotter0 16h
11h Gladius not working Hey all, Any insight on why gladius won't work on my mac? I have tried the process from step 1 several times. The folder hierarchy is WoW > Interface > Addons > Gladius > Gladius stuff (notably .toc) Everytime I've downloaded it from the curse website and then unzip, the folder in my finder shows May 21st, which is before I even got this laptop. What gives? I'm sure I'm not the only mac user that does arenas. Edit: seems I got moved out of Mac support forums. This is specific to mac.Elsol3 11h
1d razer modifier not working Hello, I recently switched from windows to a macbook pro yosemite and my razer deathadder shift modifier located on the middle mouse button does not work so i cant press any of my shift-q, shift-e etc. buttons. I have tried using the terminal command (with wow off) and downloading karabiner but I have got no luck so far. Any help would be greatly appreciated as I am at a loss now and unable to play. Thank you, KubaKubã14 1d
1d Admin password required at every launch The launcher will ask for an admin password before it can open every time. I do not want to give everyone one admin rights to play a game. Everything is up-to-date in WoW. OSX 10.8.1 - Permissions and usual jazz okay. Usual deleting of certain Blizzard files done. Wishing for the old Blizzard Mac days again when you could just click an icon and play a game.Strauss3 1d
1d Data compacting is removing too much Over past week or two I've noticed since activating garbage collect/compact, it's been removing VALID game data repeatedly. This results in gameplay that triggers freezes/stuttering on demand download from blizzard akami servers which i verify with little snitch during these momentary freezes. I also see things like popping in mountains etc when a freeze doesn't occur as the assets are streamed in (note this is supposed to be a fully patched game not intentionally streamed). What I've done to try and fix Full reinstall This worked wonderfully for about a day or two until the first time launcher pushed a small binary patch. This of course retriggered compacting and deleted valid data again. After this binary patch i saw symptoms again in game. Scan and repair When symptoms returned i ran scan and repair and sure enough it found 850 MB of missing data that needed redownloading so it did this redownload. when it was finished, it again ran compaction and deleted all the data it JUST DOWNLOADED. I ran repair again and guess what it found same 850 is again missing. Endless loop it seems As it stands the compacting is deleting about 850MB of data every time a patch is issued or repair is run, and it CANNOT be fixed because the very process that repairs it runs the very compaction that triggers it when it's done. I've reviewed game logs and the game itself doesn't seem to do a good job logging issue when it happens. I don't think the game actually can repair the missing data, it just streams it when it can't find it locally and if demand is vital for game to continue causes a beachball until data is acquired. if data is not vital the game just pops in objects instead. If the data is music or sound files you may hear skipping or looping until data is streamed in. This issue needs to be resolved as there is no work around.Omegal10 1d
1d Lag only in instances/undergound? I am having a very frustrating experience right now. I am only experiencing lag in instance and anything all the best parts of the game. I can't dungeon, go into the underbelly in Dalaran, or even go into caves without lag. The rest of the game does not lag for me. I have changed settings, checked my network speed, tried everything every youtube video and friend has told me to do...and still no change. My framerate is fast. I am at a loss. Thanks for your time!Galyste6 1d
1d Metal Causes Glitch and Crashing Hello, I had to turn off Metal in the most recent patch again today because if I make any changes to my resolution or graphics, then my client will crash. I have tried uninstalling and re-installing, deleting the cache, interface, and WTF folders, and this has not worked. The only fix I have is to use OpenGL, which fixes this but I lose frame rate. Any ideas?Alkera1 1d
1d 5k iMac goes to sleep while playing In the middle of playing, the WoW window will disappear (but still be running), and then the computer will go to sleep. Both of my monitors turn off, and eventually my usb peripherals as well.Treasyuno6 1d
1d Graphics Issue: Poll? Going to start my own thread too, just for more visibility, but I would like to see who else is having this issue too. Macbook Pro 13 Inch Retina OSX 10.11.6 8GB Ram Intel Iris Pro Graphics 6100 1536MB So let's figure this one out and see what people are having going on. So when I'm in Stormwind for a while, or even Dalaran, my graphics seem to be fine, that is until I travel to The Broken Isles where anywhere from 5 minutes to almost an hour or so when my graphics start to glitch out on me. Lots of polygons that come and go, especially with barred lines in them too. Then when I hearth to Dalaran or Stormwind, it follows with me, and I've also noticed that my icons in my action bars are gone. When I press Escape to log off, you can see the red bubbles for options, but no text in there. There is also no text for my quests or anything. Yes, I've done the entire thing, the whole process to figure things out and even went to Apple. This computer is only 3 months old, and everything is running fine. So far, I have been to Azsuna, and Val Arath (or whatever) and it happens. Doesn't happen anywhere else, but WoW, so the programmers need to figure out what's going on and issue an update because I paid for this game and now I can't even play it.Tapion145 1d
1d Steel series WOW Legendary MMO Mouse Anyone have luck running the Steelseries World of Warcraft Legendary MMO Mouse in OS X 10.11. I tried installing the drivers on the SteelSeries website but I get an error during the installation. I believe the drivers are for a much earlier version of OS X and no longer compatible. Any workarounds?Ogienn2 1d
1d Low FPS in Legion I'm running on lowest settings, not even close to what blizz says I should be able to run on my machine (4), and I can't keep more than 30fps up in cities, LFR and raids crawl to 10-15fps and stuttering even with all addons disabled. Does better in bootcamp, but I would love to run in native environment. *Macbook pro, mid 2012, i7 *OS 10.11.6 *NVIDIA GeForce GT 650 M *8GB RAM *90-120 mbps internet connection, depending upon time of day *Playing on built-in laptop monitor Wow Settings: *Graphics lowest settings of 1, but with projected textures on (so I don't miss ground/aoe effects) *FullScreen (have also tried windowed full screen, full screen seems smoother) *ALL other shiny things off - vertical sync, antialiasing, shadows, everything else on lowest setting or disabled. *Metal (seems a touch smoother than OpenGL) *Battlenet set to close entirely when running Wow *Full resolution (the blurriness of lower res gives me a headache, and as this isn't a retina screen I can't use the workarounds) *FPS capped at 60 The only thing I see is that I play a central time server and I'm in pacific time, but I rarely see my latency any higher than 60. I've deleted my cache, wtf and interface, reinstalled, repaired, everything. It just seemed to slow WAY down when prepatch was released. What else am I missing? I feel like I've crawled through every forum looking for answers and I'm running out of ideas. Short of installing more RAM or a new machine, any other ideas? Since it runs so much better in bootcamp I'm thinking there's something awry.Shylocksa3 1d
2d No Facebook Streaming for Mac? I was wondering why my wasn't updating with the new Facebook streaming until I read to the near end of the patch notes and sadly noticed: "Streaming is not yet available for Mac." :( I was really excited to see this new feature! Any idea when it might be available to us Mac users? Just curious, not looking for anything specific. Just wondering if we are talking days, weeks, months, or years? Possibly even "soon™"? :) Thanks!Bermý21 2d
2d macOS Sierra causing HARD LOCKS I've found that if I change from WoW to any other app on my iMac Desktop (brand new totally maxed with 24 gig of RAM and 3TB Fusion drive) my entire locks save the cursor which has a 50/50 chance of going into a beach ball. I thought it was a generic problem, but I've noticed it only happens when I'm playing WoW. Boo.Gordashish30 2d
2d Weird graphics glitches I have the late 2014 15" Macbook Pro Retina. Sierra OS is installed. Whenever I mouse over a character (NPC or player). I get like a weird box around them. I have tried turning off Metal and everything and just don't know what could be wrong. Any help would be appreciated.Ozin2 2d
2d Wow causing MacOS Sierra Kernel Panic? Since updating my 2015 MBP to MacOS Sierra I'll play Wow for about 20 - 30mins and then experience a kernel panic. Total System lock up & shutdown. Anyone experiencing this? Any fixes?Compline7 2d
2d FPS Spike problem Is anyone else experiencing FPS Spikes mid-game, where it'll go from being a reasonable, say, 90fps, all the way to 5fps, and repeatedly happen within a few seconds of each other, especially in enclosed areas/instance dungeons/cave areas, making movement practically impossible. It's made playing most parts of the game nigh-impossible in the last few days as it only started happening fairly recently to me (since about Sunday I believe). I thought the updates on Tuesday would possibly rectify it but to no avail. I've got my graphics on the lowest of the lowest possible. I've tried turning off my Addons to see if they were the cause, they were not. I've tried re-installing the game and emptying Battle.Net's Cache. It didn't change anything. I'm running it on a 2013 iMac 2.7 GHz Intel Core i5 8Gb 1600 MHz DDR 3 Intel Iris Pro 1536 HD Graphics [In before anyone gives me shtick for playing it on a Mac]Itanis7 2d
2d Wind Burst from hunters causing FPS issues I don't know why but whenever I'm in a dungeon or raid with a hunter and they use wind burst, my FPS goes down drastically. To the point where I can barely play. And once wind burst ends, my FPS goes right back up to normal. What's the issue here? My graphics settings are even at the lowest possible settings.Fonzix18 2d
2d Razer Messed Up With Sierra! So I updated to MacOS Sierra yesterday, and once I got back on WoW, my Razer Blackwidow keyboard and Naga 2014" stopped working in WoW. I have my key bindings set for 1-12, Ctrl 1-12, shift 1-12. But with the update, it would not sense the Shift and Control buttons for the key bindings. I then saw synapse wasn't recognizing my keyboard, so I uninstalled and reinstalled Synapse. After the reinstall, it sensed my computer again, but the shift and control key bindings still would not work with my Mouse! The game senses my Naga 1-12, but not Shift or Ctrl 1-12. Help!Icymonk1 2d
2d Launcher requires password iMac, OS 10.12 Each and every time that I start the game, I have to enter my computer password. The dialogue box reads: World of Warcraft Launcher wants to make changes. Type your password to allow this. I have tried the various suggestions from the Game Masters; I even deleted the Shared User files, and finally the game and reinstalled it. No joy. This seems to be a recurring issue. It shows up, and something fixed it, and it works fine for several months. Then it is back again.Subsailor1 2d
3d WoW Causes Kernel Panics I'm pretty sure WoW is the cause of the kernel panics because it really only ever occurs while playing. I'm not exactly sure what the issue is, though one guess is that it correlates with weekly patch launches (around Tuesdays). My sample size on that guess is pretty small. I originally thought it might be related to various cut scenes and such, but I'm not sure I've noticed a pattern. I also suspected that it might be related graphics and such, so I turned it down to a "2". I just had another kernel panic, so I think that rules it out. Some anecdotal information. I'm sometimes able to tab out and kill the "Agent" process (has a logo) that is not responding. Anyway, some information about my system. OSX 10.11.6 Macbook Pro Retina 13", Early 2015 16GB RAM 3.1 GHz, Intel Core i7 Intel Iris Graphics 6100 1536 MB Here is the KP log, pulled from /Library/Logs/DiagnosticReports. ... It looks like it caused the GPU to reset several times after hanging. I'm not quite sure how to interpret the above log nor the GPU reset log, but I would be happy to post it if someone could. It'd be great if a blue could send this along through the proper channels. I'd be happy to provide more detailed logs of my failure and/or experiment.Foamasaur0 3d
3d I can only have one account :( My husband deleted his account from our Mac because it was stuck on "Update", but there was none. We both have different personal accounts on the Mac. Before he deleted his files from his account, the "Update" button was always showing but there was no actual update. Anyhow, I play on the Mac now because if he adds back to his Mac account, it will either crash or have an error code. Can we still have on two separate personal accounts?Stemsa2 3d
3d wow will not update on my network about two months ago wow stopped updating on my earthlink account, it just sits there for hours, it will work on a friends AT&T account. I got a new router, different brand also, all firewalls are turned off. i just checked it out by checking for an update, something just sits there. MACShaggyone0 3d
3d Shift key binds broken? Hey everyone! Can someone help me out, I just came back a few hours ago (from nearly a year of rest) and updated my game and add-ons. My key binds were working while the game was updating some final configurations and I was just messing around in the game. Then I needed to restart my computer since Skype quit. So once restarted, my shift keybindings quit. Or so they won't work with my mouse anymore. I can shift and use my number pad on the keyboard, but they won't shift and use my mouse which is configured for the number pad. Please ask if I left anything out. Thank you! ps - I tried without add-ons and still not working. Something was changed that was downloaded while I was in-game the first time when the shift was still working. Maybe this tidbit helps? Mac 10.9.5 Razer Naga mouse.Rabiez8 3d
3d Game crashing consistently Hello Mac-WoWers, I am on a MacBook Air (mid-2013) running the latest version of Sierra (10.12). I had no problems as of a week ago. Then suddenly, the game started crashing every time I hearth to Dalaran, or take the portal from Dalaran to the paladin class order hall, and from the order hall to Dalaran. I have tried disabling all my add ons, then tried renaming my 'Cache', 'Interface' and 'WTF" folders to 'Cacheold', 'Interfaceold' and 'WTFold' and letting WoW rebuild those folders on relaunch, then lowering my graphic settings to absolute lowest. None of this solves the problem. I have checked for system software updates manually and it says I'm up to date and that there are no updates available. I've put in a ticket, however blizzard's response was less than helpful (giving me solutions for windows-based machines, and third-party programs for hardware I don't have, despite me sending them a full system report which lists all my hardware), so I thought I'd try asking here instead. Has anyone experienced this or know what could be causing these crashes? I feel like the only thing left to try is to delete WoW and fresh install, but I'd like to avoid that if possible, as it is a hefty download and my bandwidth is limited. Thanks all, AlexAlexandrîa2 3d
3d Game not "responding" Every day it seems to be different, but today the game simply does not load. I click "Play" and I get nothing. This has happened a few times, sometimes it can take up to 10 minutes to decide if it will will load up or not, other times its doing some sort of update (which takes forever to do). I am not running Sierra (thank God judging by what I am reading), I still use Mountain Lion OS. Any help/tips would be great (I hope its a simple fix)Oxyelite3 3d
4d World Latency random spikes? Im not sure what the issue is so I've resorted to coming here, It's been on and off the last few days which is why im confused, two days ago my World Latency jumped to numbers between 600-2000 when I started a mythic so I logged out for the day, yesterday it was fine, then all day today only world latency has been high, home is under sitting around 50-80. Ive tried restarting my router and disabling addons, deleting cache/wtf/interface and so far nothing has helped :c Im not very tech savvy so help would be appreciated <3Hailara1 4d
4d Intermittent Beach ball/Graphics freeze I have a Mid-2015 15 inch MacBook Pro. I'm running MacOS Sierra Beta. Since the pre-patch, I have been getting intermittent graphics freezing, about 3-5 seconds at a time, each time, the mouse cursor turns to a beach ball. Then the graphics resume as normal. It seems to only happen in certain places. I've noticed it most in the Garrison Mines and Stormwind Keep. I've tried disabling all add-ons and no change. Anybody experiencing something similar?Valrmorgulis7 4d
4d No iTunes Remote in Legion? Legion beta doesn't have keybindings for iTunes Remote. Is it deprecated? I hope not - I use it almost every time I play.Dejahthoris25 4d
4d Razer update after Sierra Sierra running fine, but my Deathadder Chroma mouse and Blackwidow Ultimate are barely usable. Anyone else?Chagas0 4d
4d Crashes when opening bags Every time I open my bags the game crashes! Is anyone else having this issue? THIS IS INSANE!!!Bonzz2 4d
4d Sierra Update Issue? After my iMac updated to Sierra the other day, it keeps asking for my computers password every time I try to launch WoW. I checked and I don't have anything checked in my settings for it to do this. Has anyone else had this issue or know how to fix it? I also checked my settings in Battlenet Launcher and I don't see anything that would cause my computer to ask for it's password when launching an app.Saiber5 4d