Mac Technical Support

Oct 1, 2012 Welcome to Mac Technical Support This forum exists to provide World of Warcraft customers with a place to discuss Mac technical issues with each other and Blizzard Tech Support staff members. While Blizzard Tech Support staff regularly monitors and replies to this forum, it is not meant as a place to resolve complex issues, due to the nature of forums. If you cannot resolve your issue through the forum, we highly recommend contacting us through other means. We have many self-help solutions that can address certain issues without needing to speak with us directly via phone. For these issues, the website will help you locate these solutions and other helpful resources to address your questions. Please see our Customer Support Contact page for details. If you need to submit a ticket, that option will be presented. These changes to Battle.net help us serve you in the easiest, most effective way possible. Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Mac Technical Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below. As a reminder, the Mac Technical Support forum is not an alternative to the a support site ticket, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. (https://us.battle.net/support/en/ticket/submit)Machkhan2 Oct 1, 2012
5d WoW Performance Guide For Macs - Legion The World of Warcraft Performance Guide For Macs - Legion - Updated 07/20/2016 Introduction The Burning Legion has once again launched an invasion campaign upon Azeroth, and it’s up to us to save the world!… Again. How many times have we done this? I’ve lost track. Nevertheless, the burden falls on us and we must do our part to protect those weaker than ourselves. And to do that, we need to make sure that our tools and equipment are up to the task. I started this guide way back in 2006 back when the Burning Crusade first threatened Azeroth. For over 10 years I’ve maintained it and tried to keep it relevant to both the players and ever changing state of the game, and I hope I’ve served all of you well. With the new expansion comes a new revision of the guide, and I hope you find it more useful than ever. Current Conditions of an Evolving Game I’ll level with you, things are not great right now for Mac users hoping to play World of Warcraft. Legion is a much larger step up in graphic fidelity than we’ve seen in past jumps from expansion to expansion, and that combined with the fact that Apple hasn’t updated either of it’s desktop or laptop lines with strong hardware offerings much at all in the last couple years (thanks to manufacturing delays on the parts of hardware vendors like Intel, AMD, and nVidia across the board) means that we’re in for a bit of a rough ride. I typically like to set 60fps as the standard for playable gameplay. But Apple loves to pair very high resolution “4k and 5k Retina” screens with integrated and mobile graphics chipsets, and AMD’s offerings, which is what Apple’s been sticking with lately, are particularly weak compared to nVidia’s current offerings. Long story short, Apple simply isn’t giving us the hardware needed to play games at the screen’s native resolution. If you’re dead set on playing WoW on your Mac, it won’t be at max settings, period. At this time, I genuinely cannot recommend any Mac model that will play the game respectably at max settings and at native resolutions. As a long time Mac user myself, it pains me to have to concede that point. But Apple has finally forced my hand. To play the game at 60fps at 4k or 5k, you need a graphics card close to an nVidia GTX 1070, and Apple’s graphics offerings aren’t anywhere near that. Thus, to play WoW at a reasonable frame rate, we must lower the in-game resolution to something closer to 1920x1080 or 2560x1440. At these resolutions, 60fps gaming is much more attainable. On a brighter note though, Legion brings with it the first major change in graphical rendering that we’ve seen since the game’s launch. I’ll try to spare you from as much technical jargon as I can, but OpenGL is the graphics rendering API that all games on Mac OS X have used since the beginning. But Apple introduced a brand new API called “Metal” a few years ago, and WoW’s Legion expansion marks one of, if not the first, major games to adopt it. OpenGL is out, Metal is in. In short, Metal takes away a lot of the cruft and middleware between the game and the computer hardware itself. The game has much more direct access to your hardware, and theoretically should perform much better on existing hardware than it would have on OpenGL. In practice, we’re seeing only minor gains, but that should improve as more game developers get used to using Metal. Behind the scenes, the major paradigm shift is the transfer of the burden from the graphics drivers developers to game developers. With Metal, it’ll be up to the game developers to squeeze performance out of their games. Going forward, we won’t be as reliant on updated graphics drivers to provide that function anymore. For those of you on Macs too old to support Metal, Blizzard is still offering OpenGL 3.2 as a setting in Legion, but preliminary tests on the PTR are showing it to be progressively slower than in the past due to Legion’s new graphics and Apple’s continuing neglect of supporting OpenGL. Current End Game 25-Man Raid Minimum System Requirements: Mac OS X 10.11.5 3.2 GHz Intel Core i5 or higher 16GB of System Memory AMD Radeon 370X or Intel Iris Pro 6200 or better Expect an average of 30fps on similar machines at minimum settings. Note that this is the estimated minimum requirements for a 25-man raid in Legion, and not the minimum requirements listed on the box, which was balanced around solo-play. Raids have noticeably higher requirements than questing around the Barrens by yourself. Limiting the in-game frame rate to 30 or 60fps will help keep your Mac cool and prevent overheating. The MacBooks and Macbook Pros especially tend to run a little bit hot being in that nice tiny form factor. To limit the frame rate, type in the following into the standard WoW chat box while playing the game. /console maxfps 60 "60" being the value of whatever number you want to cap it at. My Expectations From this point on, this guide will assume the following: 1. You have at LEAST 8GB of RAM in your computer, 16GB is preferred. 2. You have all of the latest updates for your version of OS X. 3. Your hardware meets the system requirements to run World of Warcraft: Legion. 4. You haven’t turned into The Incredible Hulk and smashed your computer to smithereens. The Settings A Precursory Note As mentioned above, Legion represents the largest graphical leap from one expansion to the next that WoW has ever received. There are now three whole settings above what we knew as “Ultra” in WoD, and the draw distance, one of the heaviest single settings for performance, is now 3 times what it was. On the overall “Graphics Quality” meter on the main graphics options menu, “7” was Ultra in WoD. So if you want to keep the same performance going forward into Legion, set it to 7. Not 10. Also of note in what is probably the best news in this whole guide, users with Macs new enough to run the Metal API finally have MSAA back! YAY! The Settings: Explained World of Warcraft: Legion brought a lot of changes to the UI and graphics options in the game, so let's go over them... One at a time. Graphics > Display Display Mode: This lets you choose between running the game within a window on the desktop, or to run the game at fullscreen. Windowed (Fullscreen) lets some of OS X's systemwide functions, like Mission Control's Expose features or keyboard shortcuts to remain active without WoW's keybindings superseding them. Though there’s been a longstanding bug with Windowed (Fullscreen) that can seriously affect performance on most Macs. Setting it to true "Fullscreen" may drastically increase performance, depending on the bug. Resolution: Resolution has one of the highest impacts on game performance. Lowering the resolution will drastically improve the performance of the game's frame rate and lessen the load on your GPU, but it will look noticeably more pixelated, blocky, and blurry. However, one of our resident MVP's on the Mac Forums, Tiapriestess, has provided Retina Mac users a way to scale the game down to resolutions the Mac's GPU can more easily handle without the UI HUD icons scaling with it: http://us.battle.net/wow/en/forum/topic/8873728013 The resolution setting lets you lower the game's resolution to a fraction of your screen's native resolution, which is usually the highest shown option. Note that recent version of WoW have limited the list of options to mirror the actual aspect ratio of your display. So if you have a 1980x1080p screen which has an aspect ratio of 16:9, all of the optional resolutions will be of the same aspect ratio. You can use Tia's advice in the above link to bypass this restriction. Refresh Rate: Sets the game to match your display's refresh rate, the rate at which the computer's monitor can refresh the images on the display. In most cases, at least on Macs, this will be locked at 60Hz. Note that for most intents and purposes, 60Hz can directly be interpreted as 60fps, so unless you make a point to go out and buy an external monitor capable of 120Hz+, you're literally wasting power if the game's running at higher than 60fps. As the screen itself can't display anything higher than its max refresh rate. So if you're getting 80fps in your game on a 60Hz monitor, you're not seeing that extra 20fps. The screen is incapable of displaying it fast enough, regardless of how fast the rest of your computer is. Monitor: Let's you select which monitor WoW is defaulted to display on, in the event that you have multiple monitors set up. Anti-Aliasing: As the in-game tool-tip says, it is a graphics filter used to smooth out jagged edges. In general, the severity of visible jagged edges changes drastically depending on the game and the graphics engine used to display it. The different types of AA listed are shown in order from the least taxing/worst quality to the most taxing/best quality, from top to bottom. Describing each type of AA goes beyond the scope of this guide, but suffice it to say, MSAA is generally the best compromise between quality and performance. FXAA is a sort of lens filter that overlays the entire screen after the game has already been rendered, and acts as a post-render effect, blurring everything including the UI elements like action bars. MSAA is added during the rendering of each frame, and only smooths out the edges of textures. SSAA is an extremely taxing method of AA that renders the AA at a much higher resolution, then downscales it to match your game’s current resolution. It’s by far the best type of AA, but it kills most graphics cards. For more info on the types of AA, go here: http://pcgamingwiki.com/wiki/Glossary:Anti-aliasing_(AA) Moderate to High performance impact. Use MSAA for best balance. Vertical Sync: Vertical Sync aims to reduce the amount of "screen tearing" that occurs when the game's frame rate drops out of sync with the monitor's refresh rate. The result is a more fluid image at all times. The trade off is that it does this by limiting the game's frame rate to a multiple fraction of the screen's refresh rate. So if you have a 60Hz monitor, and the game's running at 60fps, but drops below 60fps for whatever reason, V-Sync will instantly drop the game's frame rate down to 30fps to avoid screen tearing, as opposed to 59fps. This can sometimes throw players off if they're not expecting the sudden drop and jitteriness in motion animation. Use whatever your eyes are most comfortable looking at. Graphics > Textures Texture Resolution: Changes the sharpness of the in-game textures like flooring, player armor, NPC skins, etc etc. Setting this higher doesn't require much more raw processing power from your GPU, but it does require more video memory, or VRAM. So if two video cards had 256MB of VRAM, and another had 4GB of VRAM, but the video cards were otherwise completely identical, the 4GB card would be able to load much higher resolution textures with zero performance loss because it can simply hold more in it’s memory. Think of VRAM as your video card’’s stamina. Trying to load textures on a card that doesn't have the VRAM for it will force the card to keep switching out textures in order to display them, and will generally cause the game to stutter as you move and pan the camera as it tries to load the textures it needs. Performance based directly on the amount of video memory your video card has. Texture Filtering: A filter used to enhance the sharpness of textures, as opposed to just the edges. Lowering this will increase performance, but very few modern GPUs have trouble with 16x TF anymore. Minimal performance impact. Projected Textures: This enables the projection of certain textures, like spell effects, onto the game's terrain and other object surfaces. Turning this off can drastically improve performance, especially on mobile GPUs where pipeline bandwidth (The GPU's ability to process multiple instructions to and from the CPU at once) is limited. Moderate to high performance impact. Graphics > Environment View Distance: Increases and decreases the point at which distant objects change from being flat decals to rendered, textured objects. This has a profound impact on game performance, especially in newer zones from more recent expansions, where the game's textures are much higher resolution than older zones. This uses both raw GPU power and VRAM. The higher the setting, the more the GPU has to render at once. High to extreme performance impact. Environmental Detail: Essentially View Distance for grass. Changes the distance at which grass and other minor ground objects, like pebbles, are rendered. AMD video cards are less affected by this setting than nVidia cards are. nVidia cards have a harder time with it. Minimal to Moderate performance impact, depending on video card. Ground Clutter: Changes the density of ground clutter, like grass and pebbles. The higher the setting, the denser the grass. Like Environmental Detail, nVidia cards have a harder time with it than AMD cards. Mild to Moderate performance impact. Graphics > Effects Note: Some of the following effects may be disabled completely on some lower end graphics hardware. Shadow Quality: Changes the amount of shadows rendered in the game, as well as how many layers of shadows are allowed to stack on one another. This can have a dramatic affect on performance. And in fact, Shadows has been bugged in WoW for years. High and Ultra shadows are a LOT more demanding than they should be. I personally recommend keeping Shadows to "good" on all but the highest end systems. High performance impact. Liquid Detail: Changes the water effects in the game. Low uses the old water maps from Classic WoW, while Fair and higher use the new liquid maps from Cataclysm onwards. Again, High and Ultra have a pretty large impact on game performance, especially on lower end cards. I'd keep this on "Good" unless you have a higher end Mac. Moderate to High performance impact. Sunshafts: Changes the sun's ability to shine down on objects. Again, this setting is currently bugged, and requires a lot more power to run than it really should. Keep this on "Good" or lower. Moderate to High performance impact. Particle Density: Changes the density of spells and effects. For example, on Low, a Mage's Blizzard spell might drop 20 icicles. But on Ultra, the same spell will drop 100. This setting has the most impact in raids where lots of players are casting many spells at once. If you're in a raid and suddenly need to lower your settings, this is a good one to start with. Moderate to High performance impact, depending on situation. SSAO: SSAO, or Screen-Space Ambient Occlusion is an algorithm that approximates ambient lighting. Most noticeable indoors. Higher settings add more ambient lights, and render existing ones more accurately. As with Sunshafts, SSAO is somewhat bugged, and requires more power than it should. Moderate to High performance impact. Depth Effects Controls the depth of certain particle effects Moderate performance impact. Lighting Quality Changes how accurate lighting effects are rendered, and the quality of the effect. Moderate performance impact. Outline Mode Adds colored outlines around NPCs and players alike based on faction reputation. Moderate performance impact. Advanced The advanced tab in the system setting menu has one setting that absolutely needs to be addressed. Render Scale Also known as DSR or super sampling, render scaling is basically the “internal resolution” of the game. Setting this to 200% will literally render the game at 200% of the game’s current resolution, and then downscale it to match. Gamers with extremely high end gaming rigs like to crank this up as a form of AA to help smooth out textures and generally make the game look better, but this has by far the single biggest impact on the performance of the game. If you’re on a 4k iMac and set this to 200%, you’re essentially running the game at 8k resolution. So unless you’ve somehow modified your mac to have industrial grade GPUs, leave this at 100%. You can even decrease below 100% it if you want a little more performance out of the game at the cost of graphical fidelity. Extreme performance impact. Epilogue Well there we have it folks. The complete updated guide for World of Warcraft: Legion. I hope you all had as much fun reading it as I did writing it. See you in the invasion! 3-B. Past Changes - 07/20/16: Major rewrite for Legion. - 10/23/14: Total revamp for WoD in light of new Retina Macs. - 10/17/13: Changed the format of the guide completely. - 03/21/12: Added Late 2011 Mac Models, updated to represent 64-bit performance. - 04/22/11: Added Late 2010 Macbook Air, notes on integrated graphics. - 12/14/10: Updated for Cataclysm, lowering some settings to accommodate slow performance. - 10/14/10: Revamped settings for new graphics interface. Removed older Mac Models. - 04/28/10: Added newest Mac models, revamped settings to uniform 60fps across all models. - 02/12/10: Revised, condensed, and corrected small typos. - 12/01/09: Added Snow Leopard and newest Mac models. Removed PowerPC Macs. - 04/21/09: Updated settings to match the new scheme in patch 3.1. - 03/13/09: Added early 2009 Mac models. - 11/20/08: Updated new information after Wrath of The Lich King launched. - 10/08/08: Complete & utter overhaul in preparation for WoTLK. - 03/30/08: Updated findings for patch 2.4. - 02/13/08: Added details concerning the OS X 10.5.2 Leopard Graphics Update. - 02/07/08: Included PowerPC G4, G5, and newest Core 2 models.Stoneblade324 5d
2d Temporary Workaround for Resolution Issues 5.3 seems to have created some issues with regard to resolutions, especially for Retina MBP owners. There is a workaround that will allow the player to use a specific resolution for WoW while also keeping the 1080p capability that has regressed in this patch. Below are the instructions for how to accomplish this: Open the Terminal (located in /Applications/Utilities/ ) and enter the following line, followed by the Enter key: defaults write com.blizzard.worldofwarcraft DesktopModeIsDefault 1 Once entered World of Warcraft can use your current desktop resolution as if it were the native resolution. In order for this to work, you must first set your desktop resolution to whatever you want World of Warcraft to run at, and then launch World of Warcraft. To revert your preference file, issue the following command in Terminal: defaults delete com.blizzard.worldofwarcraft DesktopModeIsDefault You should make a backup of this file before attempting this, just in case. The file is located here: ~/Library/Preferences/com.blizzard.worldofwarcraft.plist To access the ~/Library folder, while in the Finder hold down the Option key and select the Go menu. You should see a "Library" entry - that is the ~/Library folder. This option is hidden until you hold down the Option key with that menu open. This will allow you to use whatever resolution for World of Warcraft you choose like you used to without the added distortion/UI offsets caused by the non-standard resolutions that are now hard-coded into the game. Warning: Using this method will also cause the desktop resolution to be at whatever you chose before you launched World of Warcraft. You cannot increase the resolution from outside of World of Warcraft and then re-enter the game's fullscreen mode, as this will improperly set World of Warcraft to the new desktop resolution. It is a tradeoff, but as long as you do not exit fullscreen mode it should suit your needs in-game.Tiapriestess45 2d
Sep 18 Default Graphics Settings(Updated for Legion) In case you wonder which Mac can run which settings, I compiled a list of all video cards. This list is for a resolution of 1920x1080. Quality 7 NVIDIA GeForce GTX 680MX NVIDIA GeForce GTX 775M NVIDIA GeForce GTX 780M AMD Radeon HD 6950 AMD Radeon HD 6970 AMD Radeon HD 7950 AMD Radeon HD FirePro D300 AMD Radeon HD FirePro D500 AMD Radeon HD FirePro D700 AMD Radeon R9 M295X AMD Radeon R9 M390 AMD Radeon R9 M395 AMD Radeon R9 M395X Quality 6 AMD Radeon HD 5870 Quality 5 NVIDIA GeForce GTX 650 NVIDIA GeForce GTX 675MX NVIDIA Quadro 4000 AMD Radeon R9 M290X AMD Radeon R9 M370X AMD Radeon R9 M380 Quality 4 NVIDIA GeForce GT 650M NVIDIA GeForce GTX 660M NVIDIA GeForce GT 750M NVIDIA GeForce GT 755M ATI Radeon HD 4850 ATI Radeon HD 4870 AMD Radeon HD 5750 AMD Radeon HD 5770 AMD Radeon HD 5670 AMD Radeon HD 6770 Intel Iris Pro Intel Iris Pro 6200 Quality 3 NVIDIA GeForce GT 640M AMD Radeon HD 6750 Intel HD Graphics 5000 Intel HD Graphics 6000 Intel HD Graphics 6100 Intel Iris Below min spec * NVIDIA GeForce 8600M NVIDIA GeForce 8800 GS NVIDIA GeForce 8800 GT NVIDIA GeForce 9400M NVIDIA GeForce 9400 NVIDIA GeForce 9600M GT NVIDIA GeForce GT 120 NVIDIA GeForce GT 130 NVIDIA GeForce GTX 285 NVIDIA GeForce 320M NVIDIA GeForce GT 330M NVIDIA Quadro FX 4800 NVIDIA Quadro FX 5600 ATI Radeon HD2400M ATI Radeon HD2600 ATI Radeon HD 3870 ATI Radeon HD 4670 AMD Radeon HD 6490M Intel HD Graphics 3000 Intel HD Graphics 4000 Intel HD Graphics 5300 Intel HD Graphics 515 UNSUPPORTED NVIDIA GeForce 7300 NVIDIA GeForce 7600 NVIDIA Quadro FX 4500 ATI Radeon X1300 ATI Radeon X1600M ATI Radeon X1900 Intel GMA 950 Intel GMA X3100 *Note: These cards might still work but you may find them too slow to enjoy the game.S4d1k109 Sep 18
Mar 8 Low FPS in Windowed (Fullscreen) Mode We're aware of an OS bug where running some games in Fullscreen (Windowed) mode an cause a severe drop in FPS in-game. We anticipate this is addressed in the next OSX build. In the meantime, there are two different workarounds that may help! 1. Running the game in Fullscreen Running the game in fullscreen should not have the FPS degradation above. This does limit some functionality, such as ease of tabbing out of game without redrawing your desktop and Applications. 2. Minimize all background windows using Flash (including Battle.net App) Flash applications drawn behind a Windowed (Fullscreen) application cause FPS loss. The Battle.net Desktop App uses Flash elements as well, so minimizing this on launch can help. 1. Open the Battle.net App > Settings. 2. On the General Tab, locate the When I launch a Game dropdown. 3. Select Close the Battle.net Window 4. Click Done to finalize your changes.Glaxigrav0 Mar 8
5d Graphical issues with Intel Iris 6000 Series Mac users on OS versions prior to 10.12 Sierra with the Intel Iris 6000 Series graphic cards may encounter screen tearing and other graphical anomalies in World of Warcraft when the Graphics API is set to Metal. A previous work-around was to change the Graphics API to OpenGL. This should no longer be necessary; as seen below, please update to OS 10.12 Sierra to resolve the issue! If you previously changed the Graphics API to OpenGL, you can switch back to Metal via the following: From the in-game menu, choose System Click Advanced Change the Graphics API to Metal Restart the gameJagowoshi1 5d
6d New Nvidia Driver Third party post on driver improvements http://barefeats.com/gtx980ti.html Nvidia Blog post about driver: http://blogs.nvidia.com/blog/2015/08/31/mac-driver/ It saw massive boosts on many newer nvidia hardware, mostly stuff you'd only find in mac pros and hackintosh. However, nvidia has also enabled (for first time) this version of driver to install on imacs and macbook pros without needing to modify installer. Also, these drivers safely do NOT touch built in and out of date driver in OS X, they install along side it, with a control panel that lets you switch between the current 346 driver, and the over year old 310 drivers. You definitely want to be using the 346 driver :) The driver is for ANY nvidia GPU even if it's not listed on the driver download page. Performance gains will be seen across almost all nvidia hardware over OS X stock driver. Especially 600-700-900 series. if you use AMD based graphics don't bother with update. However, if you do have a nvidia gpu mac, you should definitely install this 10.9.5 Driver Direct Download (Updated 09-12-16) http://us.download.nvidia.com/Mac/Quadro_Certified/334.01.03f11/WebDriver-334.01.03f11.pkg 10.10.5 Driver Direct Download (Updated 09-12-16) https://images.nvidia.com/mac/pkg/346/WebDriver-346.02.03f09.pkg 10.11.6 Driver Direct Download (Updated 09-12-16): https://images.nvidia.com/mac/pkg/346/WebDriver-346.03.15f03.pkg 10.12.0 (Updated 09-20-16) https://images.nvidia.com/mac/pkg/367/WebDriver-367.15.10.05f01.pkgOmegal227 6d
6d Mac OS Sierra 10.12 Now Available Apple has released their newest OS Update, 10.12. Patch notes for this release can be found on Apple's website. Both for system security and game performance, we recommend keeping your Operating System up to date, especially those using Intel GPUs and Metal.Eloemaz0 6d
Jan 16, 2015 [Solved] Issues What is this [Solved] tag? We have created a way to mark a thread as [Solved]. If you’ve found a solution to your issue, or fixed your issue, you can mark your post, and the entire thread, as [Solved]. This will put a small green check mark next to the thread title. If you see this, it means the player who created the thread found a fix. How do I mark my Post and Thread as [Solved}? Click on the drop down arrow in the top right corner of the post. Choose "Mark As Solution". The post will be tagged with a green “Marked As Solution” banner, and a green check mark will be added to the Title of your thread. Who can mark a thread as [Solved]? Only the creator of the thread (the “OP”, or Original Poster), or a Blizzard Forum Representative can mark a thread as [Solved]. I see a [Solved] thread. Where’s the solution? A small box with a green check mark will appear in the top right corner of the thread, under the Reply option. If you hover your cursor over that box, it will say "Solution". Clicking that will jump to the post marked as a solution. What if I mark another post as a solution? That one will be “Marked as Solution”, and the previous post will be unmarked. A Note about [Solved] Issues Please keep in mind that when a thread and post are declared [Solved], this may only apply to the OP’s particular issue and circumstances, and fits his unique combination of software and hardware. One fix or solution can help many other players, but it probably won’t help all players. If the fix or solution doesn’t help you, it is just one more factor to eliminate in the troubleshooting process, and we’ll try our best to help you narrow it down, to find the solution that applies to your computer, and your circumstances. Thanks to all of you who post your fixes!Velnrak0 Jan 16, 2015
1h MacOS Will Legion run on the new MacOS that released today? Curious to know before i upgrade. The last set of spec requirements lists the previous version of the mac osValcrie32 1h
1h Freezing at opening cinimatic It started yesterday when I downloaded windows 10. I opened the game shortly after downloading and It frozen while I was at the login screen. so I tried a couple of times and it did the same thing. I uninstalled wow and reinstalled it. still having the same problem. factory reset my pc mad sure all my graphics were updated and all the updates on my pc were done. installed wow again and still having the same problem except now doing it on the opening cinematic. thought it was a computer issue but able to play games off of steam.Terminalxd0 1h
2h [Please Delete] Wrong freaking forum im an idiot god sorry ignore thisLavette0 2h
6h Scanning game files.. am I the only one who cant play because its just unlimitedly scanning my game files please help i wanna play legionRektezz6 6h
7h macOS Sierra causing HARD LOCKS I've found that if I change from WoW to any other app on my iMac Desktop (brand new totally maxed with 24 gig of RAM and 3TB Fusion drive) my entire locks save the cursor which has a 50/50 chance of going into a beach ball. I thought it was a generic problem, but I've noticed it only happens when I'm playing WoW. Boo.Gordashish22 7h
8h what macs aren't having issues? I see a myriad of issues here, aside from my old software render 4000 graphics computer, is there a mac that's avoiding graphics issues?Zahruk7 8h
13h Metal and macOS Sierra not playing nice To preface: everything was working fine until I installed the Sierra beta. Whenever I'm in certain areas (indoors, cap cities, caves) the game will freeze constantly. My wife, playing next to me, will see my character standing still but playing a movement animation. After a few seconds (5-7) I can move again. It's random, no regular interval. 15" MacBook Pro (Retina, 15-inch, Late 2013) - MacBookPro11,2 2 Ghz Core i7 8 GB RAM Intel Iris Pro 1536 MB Gone through the usual stuff: deleted Interface, WTF, and Cache folders. My test was flying through the inside of Ironforge. Could barely move for a few seconds. I switch the renderer from Metal to OpenGL and suddenly everything is fine. I playing through over a dozen invasions without any problem, unless I went to a capital city. Zero problems in the 2 days since I switched back to OpenGL.Troberyl20 13h
14h Graphics Issue: Poll? Going to start my own thread too, just for more visibility, but I would like to see who else is having this issue too. Macbook Pro 13 Inch Retina OSX 10.11.6 8GB Ram Intel Iris Pro Graphics 6100 1536MB So let's figure this one out and see what people are having going on. So when I'm in Stormwind for a while, or even Dalaran, my graphics seem to be fine, that is until I travel to The Broken Isles where anywhere from 5 minutes to almost an hour or so when my graphics start to glitch out on me. Lots of polygons that come and go, especially with barred lines in them too. Then when I hearth to Dalaran or Stormwind, it follows with me, and I've also noticed that my icons in my action bars are gone. When I press Escape to log off, you can see the red bubbles for options, but no text in there. There is also no text for my quests or anything. Yes, I've done the entire thing, the whole process to figure things out and even went to Apple. This computer is only 3 months old, and everything is running fine. So far, I have been to Azsuna, and Val Arath (or whatever) and it happens. Doesn't happen anywhere else, but WoW, so the programmers need to figure out what's going on and issue an update because I paid for this game and now I can't even play it.Tapion144 14h
16h how well does legion run on a mac mini our old mac can no longer run it well. It's really bad our pc's grahpics card died in the heat wave this year so it's time to buy another computer (rotating old pc to DVR box). I think it's going to be another mac mini because our last one last 7 years without issues. the one we still own works great except it can't run legion without freezing. I run 8 healers I need it for raiding and I'm going for the bg & arena mounts this year. Should i go with something else like a pc or will the entry level mac mini be ok?Mstokies13 16h
16h Text vanishes from UI I have already reinstalled the game twice now, deleted cache and all that jazz. Still having issues where the text will just vanish from UI until I restart the client. Its not a constant thing it happens at random and almost always when I am either in garrison or around the broken isles.Solz0 16h
19h mac cooling Mac cooling, just a tip, use a fan on the aluminum case, low speed for low noise. no laptop-cooling-bases that just make crazy noise, just a smallish sized fan. And _don't_ let it blow in your eyes, the fatigue is insane and you can actually cause damage if you have extended play-time. I've gamed on macs for a while, it's a little punishing at times, I used to maintain my own pcs (windows) but it's easier now to just have the apple store do it. occasionally I run bootcamp out of necessity, not doing that now. I've altered the (smc) fan-control in the past and it helps some, but the fan trick works a lot better, and it's quieter.Zahruk0 19h
19h No Facebook Streaming for Mac? I was wondering why my battle.net wasn't updating with the new Facebook streaming until I read to the near end of the patch notes and sadly noticed: "Streaming is not yet available for Mac." :( I was really excited to see this new feature! Any idea when it might be available to us Mac users? Just curious, not looking for anything specific. Just wondering if we are talking days, weeks, months, or years? Possibly even "soon™"? :) Thanks!Bermý19 19h
1d Stuck at loading Screen Whenever I go to class hall from dalaran i got stuck on loading screen and then I have to restart my cilent and.Loading time take too long when i go to somewhere by using portals Plz give me some solution It's lasted update I'm using I update my video and graphic drivers regulary My Laptop setup is Processor : Intel(R)Core(TM) i5-2410M CPU @ 2.30GHZ RAM 2GB 32bit-OS Whenever I play wow Loading time is exceeding my playing time T_TDarknessxz0 1d
1d Razer Synapse and Sierra issues? Naga Mouse Hi, It seems I am having issues with my side buttons on my Razer Naga Epic Chroma mouse. No matter what I set them to, WoW just treats them as if they are normal keypad buttons (num 1,2,3,4, etc) No matter what type of key bind I set them to (example: Shift+1, or Alt+1) WoW doesn't see that key bind at all. Not sure if this is a Razer Synapse Software issue (it seems to look correct in the Synapse software), or a WoW issue? This was working just fine on 10.11.6 before I updated to 10.12. Any help would be greatGurukaos8 1d
1d cannot start client at all So I'd dearly love to play this on my MBP (april 2015 purchase) even with issues, however I cannot even open the game, it crashes immediately whether i enter from launcher or from the app file directly. Whats annoying is that D3 runs without any issue on the same machine I have tried: repair twice full patch and download system update on the MAC running with cmd lines inc (screen res 1920x1080, opengl, 32 bit) permission correction to shared and applications folders marking ALL software playable in sercurity turning off FW uninstalling AV no matter what I try the WOW icon comes up for a few seconds then simply crashes with an error box (send to blizzard) i have done a system spec and also looked through the error logs, but its not immediately apparent to me what the cause is. Anyone with ideas?Veldrak1 1d
1d macOS sierra making shift + mouse buttons nil Shift + mouse button key binds aren't working in macOS sierra. Does anyone have a solution for this? Thanks, NickJo2 1d
1d Unable to use shift + mouse buttons Hi folks, I have an issue where previously things like holding shift + left clicking on a corpse would auto-loot. Or, shift + left clicking on mail items would loot the mail. I thought maybe this was a looting problem only, so I just turned on auto-loot (which of course doesn't solve the mail problem). But then I found other shift+click modifiers don't work either. I'm unable to socket any gear (shift + right click), or view my artifact details (shift + right click). I tried deleting my Cache, WTF, and Interface folders, but the problem persists. This seemed to start happening after updating to macOS Sierra or after the last patch Tuesday. Both happened around the same time so it is difficult to say which may have caused the issue.Fatherdub11 1d
1d Metal causing intermittent graphics freezing As I have complained about a few times before, I had been experiencing intermittent graphics freezes in certain spots of the game, in my experiences they were all indoor locations. At the time I was running MacOS Sierra Beta on my MacBook Pro 15" (Mid-2015.) I though maybe that was the culprit. After updating to the full MacOS Sierra release, the problem persisted. The only way I can get it to stop is to switch the graphics from Metal to OpenGL, which is a shame because Metal gave a huge framerate increase, but what's the point when you're freezing up every few seconds? It was making the game virtually unplayable. Has anyone else had this problem and gotten better results from OpenGL vs Metal?Valrmorgulis4 1d
1d PIXELATED AND BLURRY SCREEN Hello everyone! So I'm running WoW off of a Macbook Pro 15'' Retina Display. I run a second monitor via a HDMI cable and usually only use it to watch youtube or something while i game. I am in the process of building a gaming PC so i can actually play the billions of games Mac users don't get. So i purchased a new monitor and wanted to see what WoW would look like on it. However, the result was very cruddy. It's quite pixelated and blurry. The UI itself remains relatively clear, but the game itself appears to be blocky and crummy. I have switched to every windowed setting, changed the resolution, defaulted the settings AND set them to recommended settings, but still i cannot get it to appear normally. Any assistance would be greatly appreciated! Thanks for your time!Gilianah1 1d
2d macOS Sierra Launcher asks for password I just upgraded to macOS Sierra and every time I run the World of Warcraft Launcher I get a dialog that says : "World of Warcraft Launcher wants to make changes. Type your password to allow this.". How do I get it to stop doing this it is really annoying?Ranorthand4 2d
2d First login fail, second login success Hi Blizzard, When I log in, the first attempt is always a fail and the second attempt is always a success. After I log in on the second attempt I can choose a character and the game works fine. However, when I log out of the game to change a character via the character selection screen the game will load up, but will freeze at 90% loaded. If I want to change to a different character on the same realm, I need to go all the way back to the the realm selection screen, select the same realm, then choose the character that I want and then I can play the game just fine. Is there something up with the synchronisation of logging in/out? Machine details are below, I have all the latest OS updates. iMac (Retina 5K, 27-inch, Late 2014) OS version 10.11.6 (15G1004)Manahar4 2d
2d Shop Error Since legion dropped I have not been able to purchase items in game. I have reviewed my billing info and Mac securities and there should be no issues. The error states: "Shop Error. There was a problem with your order please try again later." I can purchase off the website with no problem. Speaking with blizzard support the attempted purchases are not showing up at all. Not sure if this is a system issue on blizzards end. I have seen other Mac users experiencing the same problem so I thought I would post this here. ThanksBaaleal0 2d
2d Steelseries WoW Legendary Mouse not working The mouse software is not finding my toons on the armory and will not change the settings on the mouse at all, has anyone else had this issue and got a resolution. I opened a ticket with steelseries and it has been weeks with horrific responses for something that should be an easy answer. I had one but just got a new Mac and I LOVE it, but my "Mac Compatable" mouse isn't working right. I got the keybinds all set now but it doesn't work the same as with the software aka if I am over a menu button when I hit any mouse key it registers as a normal mouse click on that button and not the correct one it should hit.Marantz30 2d
2d Crashing While Loading In Hi, so.. my MBP (15 inch, mid 2012) usually runs wow well, but lately it was randomly disconnecting me over and over so I upgraded to Sierra. It's worse! Now when I get to character select and click play, I see the loading screen and the entire game crashes. I've tried everything I can think of to fix it and some of the solutions here. I've cleared cache and stuff, I've tried windowed mode, I've tried launching it around the bnet app. I switched from Metal to uh, Open GL I think it was called and that didn't work either.. I don't know what to do. I just added time and can't even play. :( Is it Apple or is it me?Nytemi0 2d
2d I cannot play WoW on my brand new 2016 iMac This has to be a joke, I just purchased a 2016 iMac for $1,300. 2.8 GHz Intel Core i5 8 GB RAM Intel Iris Pro Graphics 6200 And in these new zones or even draenor etc my graphics will literally crash my computer and force it to restart....my screen will tear and look as if I physically cracked my screen....this happened a few times over the last 4 hours last night but is happening tonight within 5 mins of me re-logging back into the game after re-starting my cpu.... My graphics settings are on low-med....it's not my settings, it's a bug or a communication problem between my graphics card and WoW....it is really pathetic considering I ran WoW 110% perfect on my 2012 Macbook Air before the pre-patch.... There are tons of issues like this with Mac users and this has to be fixed asap.Expertease28 2d
3d WOW51900322 & WOW51900323 So I have been experiencing this strange issue over the last 2 weeks (roughly). I am posting the issue that I was having, as well as the resolution, in order to hopefully spare someone some grief. Partly because it was very frustrating and partly because Blizzard lent little to no help on the matter. I'm not here to bash Blizzard, but the support channel definitely didn't help my confidence. Hopefully this helps someone. TL;DR - Uninstall World of Warcraft from the Battle.net app, uninstall the Battle.net app, redownload the Battle.net app and install. Reinstall WoW. So nearly 2 weeks ago, I went to log in to main toon, who was in Warspear. The load screen would pop up and load to approximately 55%-60% before it would get hung up. The game practically froze. The music was stuttering on repeat. Then it would resume and get to maybe 80%-85% and do the same thing ago, although for a shorter period of time. Finally, it would complete the load, but return me to the log in screen posting one of the two following errors: ... ... I logged in from a different machine/network (also a Mac) and returned to my garrison. I thought that, perhaps something jacked up on the Warspear load. When I returned to my primary machine, it would load fully and show me my garrison (IT'S FIXED!), but then after about 30 seconds (almost exactly) it would disconnect me and return me to the title screen. From here I took to the forums and found nothing. From there I opened a ticket with Blizzard. I tried all of their responses multiple times to no avail. I did some troubleshooting of my own and discovered that, as long as a character was not in their Garrison, I was able to connect and stay connected. So I played those characters while I continued to try Blizzard's troubleshooting. Finally, after losing all hope and confidence in Blizzard, I decided to completely uninstall all things Blizzard from my machine. I removed World of Warcraft from the Battle.net application (click options, Uninstall). I did this with Diablo 3, Starcraft 2, Heroes of the Storm and Hearthstone. Finally, I removed the Battle.net application. I made sure there were no more folders in the Applications folder related to Blizzard. Then I emptied my trash can. Then I proceeded to download a new installer for the Battle.net app (http://us.battle.net/en/app/). I proceeded with reinstalling World of Warcraft. I will add that I waited until the game was completely finished downloading and patching. I did not play the game after it reached the playable or optimal areas. I waited until it was finished. From there, I immediately tried to log in to a character that was in his/her garrison. IT WAS FIXED! After that, I am no longer experiencing the issue. I do hope this helps someone. Best of luck to you! Kind RegardsLokien28 3d
3d workaround 4 karabiner not working 10.12? Anyone know a workaround to for key binds to a razer naga not working in sierra? usually use karabiner but its not supported at the moment and i don't wanna go back to clicking just to play.Kerial0 3d
3d Wind Burst from hunters causing FPS issues I don't know why but whenever I'm in a dungeon or raid with a hunter and they use wind burst, my FPS goes down drastically. To the point where I can barely play. And once wind burst ends, my FPS goes right back up to normal. What's the issue here? My graphics settings are even at the lowest possible settings.Fonzix6 3d
3d game does not appear on launch I'm 5gb into the Launcher download, "Playable", but when I Launch, I get intro vid audio and nothing else. App icon appears. Maybe I haven't downloaded enough? I'm on a 2011 Mini, 10.11.5 (no updates appear for 10.11.6 in Software Update) gfx card: Intel HD Graphics 3000 512 MB old school, but it used to run WoW pretty much fine before Legion.Tesser1 3d
3d iMac repeatedly goes to sleep in play Same issue here. I have an iMac running OS LION. Never had any issues until after upgrade to Lion. Problem not immediately detected after LION update.... unfortunately now.... I get to play about ten minutes before the computer apparently receives a command to go-to-sleep. The screen goes blank, the drives complete read write in prep for sleep mode and to-sleep it goes. Hitting the return key wakes it up - only to present the OS login window to which I have to re-enter my password.... WOW is still running and I am where I was in the game.... I get to play another 10 to 30 seconds and the screen goes blank again, the drives complete read write in prep for sleep mode and to-sleep it goes again. Imagining it was my keyboards fault I sort of went ballistic and my keyboard is no more. Now with a replacement keyboard it still does this. I am enraged but can't seem to identify where the problem originates from.... if it's from constant (or often) holding the direction keys down to run forward and left or right. I even attempted to not use the directional keys and used the mouse to point to a spot and the character moves to that spot, clicking on another spot moves to that spot in an attempt to play without using the directional keys and it still went to sleep on me. I am clueless as to why but fear my upgrade to OS LION has somehow introduced a kink into my otherwise perfectly running computer and WOW game machine. What gives(question mark)Halsterror6 3d
3d Really long loading screens all the time! every loading screen i have takes over 2 minutes and makes playing arena pretty much impossible, and is also REALLY frustrating. any ideas on how I can fix this?? should I try and reinstall?Pulmenary2 3d
3d Legion Companion Originally I posted in a normal tech support forum, but no response and since then I have learned of this Mac forum and thus probably it's more appropriate to be posted here for an answer since this is just for mini iPad. Normally, I just literraly turn my ipad if I want to change the resolution / make the app go "landscape" as opposed to full screen. With the Legion app, I have to keep my iPad up or just hold it in my hand. Is it possible to make it where the app can change the resolution / screen appearance when we turn the iPad? This way I can keep my iPad standing on the side (as the case is made for) and make it a little easier on the eyes? I get if it's this way specifically for iPhones, but it would be nice if it's doable with the iPad (or if it is already, then I haven't figured it out since I normally just turn my iPad). If this isn't possible, can it be recommended to the developers to do this feature? I would imagine it shouldn't be that much work since it's just turning the ipad sideways and most apps uses it. Thank you in advance!Shadowleaves0 3d
3d Siri can't find Battle.net.app MacOS Sierra puts Siri on the Mac. Unfortunately, Siri is not too bright. Although you can tell her to launch some applications, she is unable to find Battle.net.app, Battle.net., Battlenet, or pretty much whatever else you want to name it if it is not a standard English word. If you want to launch "Battlenet," for example, she runs to your browser and looks for "Battle Net." This is a minor problem, but perhaps someone can suggest a fix that actually works.Greif12 3d
4d Error #134 After "Enter the realm" button game crashes and shows Error 134 with code: Error #134 (0x85100086) Fatal condition! Duplicate 'unique key' 211489 found for ID 1948 in DBFilesClient\PvpTalemt.db2 What to do?Nyashka7 4d
4d Will it run well on my new MacBook? Hi again, I bought a new MacBook Pro for my studies and its arriving today. I have a gaming machine I usually run games on, but being that I want to travel at times I would love to get on with the Mac. Will it run on a 13" retina macbook pro with 8GB of RAM?Rookiller5 4d
4d WoW suddenly very slow on Macbook Pro WoW and every game I have has run very smooth for as long as I can remember. I just started playing again a few weeks ago and everything has been smooth as butter. Until a few days ago. Everything, starting from the login screen, is choppy beyond belief. I'm talking MAX 6fps if I'm lucky. I've tried every listed troubleshoot method I can find, plus a few others. I played with power saving settings and graphics card drivers to no avail, did all the basic stuff like deleting cache folders and what not, disabled all addons. I even reinstalled WoW. Every other game I play runs 60fps at pretty high settings, just like WoW used to. I have a brand new 256gb SSD, 8gb RAM, and have plenty of disk space One peculiar thing: if I restart my computer and open WoW immediately, sometimes it'll run like normal for a while. This is very unpredictable and does not work all the time, however I think it might point to a solution. Help me out!Orele2 4d
4d spinning wheel frozen gameplay gameplay ruined by Sierra. anyone else getting random frequent freezes/spinning wheel while moving around?Melissandra2 4d
4d All Text Disappears from UI For whatever reason, after I turn in a quest sometimes, or interact with a NPC, or open a treasure chest, or do something that requires a click, suddenly all text from my UI completely disappears. All of my menus are gone, my chat box text, quest text, tooltips, every conceivable piece of text in the game goes away. The game still works however, I just can't interact with anyone or read or type anything. Any ideas? ...And /reload does not restore it. I have to close out and completely quit the game and relaunch to restore itMelchizadek3 4d
4d Game Freezing w/ Sierra Hello, I recently updated my '15 RMBP to Sierra and while a lot has improved now the game regularly freezes for long periods of time. The only solution I have found is switching it back to Open GL from Metal. Will there be anything to address this issue? Metal gave my computer almost a 20-30 FPS boost in most areas and I'm sad to see it go especially with new raids out.Faleria0 4d
4d Suramar Crashing Graphics/ computer ( mac) I have been having this issue for a couple of weeks now, ever since i first reached suramar in the legion quest line, i am using a 13" macbook pro 2012, remaining in suramar for a short amount of time causes the game to explode into many colors and freak out and you can't see anything, occasionally this will crash my entire computer. this doesn't seem to happen in suramar city, just the outdoor areas, but it ONLY happens in suramar, i have always been able to run WoW just fine, does anyone have any suggestions?Doggodoggo2 4d
4d ERROR #154 (0x8510009a) Thats a good way to start the new patch, my wow wont launch!!!! After i click PLAY, a pop up window with the message ERROR #154 (0x8510009a) came out and i just cant play!!! Any thoughts?Taurenpalla84 4d