Mac Technical Support

Aug 1 MAC Problems Hello, I just got a mac a few months ago and started playing WOW again around the same time in preparation for Legion. I originally played on a desktop but I'm going back to school so i got a new laptop (mac). I made sure everything was up to par with the recommended requirements for WOW and it is. However, recently i have been having problems with video, the game has played fine for weeks but the last few days the video will give out and most things on screen will disappear or lose color/texture etc. I was wondering if there was anyway to fix it or if i should get a PC for gaming?Aeniran1 Aug 1
Aug 1 WoD Launch repeat for Mac? I'm curious as to what you all think about the current issues with running World of Warcraft on a Mac. As many remember there were some pretty big issues towards the start of Warlords that had some work arounds (windowed mode, turning off outline mode, etc.). I'm playing on an aging MacBook Pro -- roughly five or so years old, but I was playing throughout legion on moderately fair settings with no issues after capping my FPS properly. With the pre-patch, the game is for a lack of better words unplayable. I expected this to be the case when Legion dropped, but for it to already be this bad with only the pre-patch was a surprise to me. Any ideas, workarounds, tips, or tricks you guys could offer me would be great. I've decreased the draw distance through the config with the FarClip command, but I am unsure whether or not it has worked and I'm not currently in a position to buy a new computer.Decapod2 Aug 1
Aug 1 Scanning game files... The game is "repairing" WoW right now but it's taking an awfully long time to get anywhere; I think it's been "repairing" for almost two hours now. Is something wrong here?Zukoe2 Aug 1
Aug 1 Mac 10.7? Is it true that the new update made WoW unplayable on 10.7?Ravenscorn7 Aug 1
Aug 1 Low Performance After playing in Beta, there was a patch recently which fixed a lot of the issues most Mac users had such as stuttering, glitches and such. Can we get this applied to the pre-patch? Something is amiss since with a MBP 2015 15" AMD M370X I'm lagging like crazy without addons much like was happening on the Beta up until a couple weeks ago.. I even compared my performance now between Live and Beta and Live is just so much worse in a much more empty setting (Garrisons) vs. Beta's Dalaran and other graphically intense areas around Aszuna(sp?) and the likes.Mogweî56 Aug 1
Aug 1 WoW on a Mac Can anybody tell me if a Mac Pro with dual 2.66 or 2.8 GHz processors is capable of running WoW, or would a single 3.2 Zeon be better. I'm trying to get away from using a Windows PC.Blackhawke2 Aug 1
Jul 31 Game client randomly changes graphic settings I have no idea why this is happening. I set my graphic details to be modest (4/10) which is recommended for my 2012 rMBP yet it'll suddenly change to Ultra. Help.Kalheru4 Jul 31
Jul 31 Game Doesn't Launch Played fine last night - no issues. First thing this morning, two instances of Bnet start up and nothing appears to be happening. Even if I click on the Launch game, the icon for WoW comes up on my Mac, but nothing happens (three icons now). Tried to clean up and repair the files - hangs the machine. Then, I went through ALL the online support stuff: deleted agent, deleted the temp folders (WTF, cache, etc). Nothing. Then removed the Library apps. All of these are suggestions from Blue's for responses to others with the same problems over the last three years. I've downloaded and am trying to reinstall the Launcher, but that doesn't seem to be working (says cleaning up now for a good 10 minutes). I can't launch directly into the game either (says not responding in Activity Monitor). Any suggestions?Stupudhunter10 Jul 31
Jul 31 Every time i log in i dc My internet is working fine and ive tried disabling all of my addons but every time i get past the loading screen i dc. Was working fine for a while last night but now its unplayable. My druid in stormshield seems fine but my toons in orgrimmar and dalaran are the ones having problems.Tubie3 Jul 31
Jul 30 Disconnects Looking Glass I'm getting disconnected pretty frequently and it's starting to drive me up the wall. One of the steps was to try Looking-Glass which I hope yields something as I'm not that technically sounds, especially on Macs. I have no idea what I'm looking for here as the Looking Glass page doesn't give any real detail on what good looks like, at least to my understanding. Can someone look at this and tell me if there are any issues with my connection? TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.624 ms 0.668 ms 0.818 ms 2 * * * 3 ( 2.437 ms 2.497 ms 2.564 ms 4 ( 2.389 ms 2.429 ms 2.508 ms 5 ( 2.139 ms 2.309 ms 2.453 ms 6 ( 2.626 ms 3.335 ms 3.321 ms 7 ( 4.414 ms 3.611 ms 3.455 ms 8 ( 25.696 ms 25.690 ms 25.685 ms 9 ( 37.658 ms 37.691 ms 37.668 ms 10 ( 41.999 ms 41.956 ms 39.934 ms 11 ( 37.936 ms 37.906 ms 37.937 ms 12 ( 51.756 ms 53.621 ms 53.632 ms 26/07/2016 22:00:23 UTC -------------------- TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.637 ms 0.656 ms 0.932 ms 2 * * * 3 ( 2.377 ms 2.424 ms 2.454 ms 4 ( 2.241 ms 2.283 ms 2.332 ms 5 ( 2.345 ms 2.374 ms 2.395 ms 6 ( 4.184 ms 2.998 ms 2.981 ms 7 ( 2.806 ms 4.094 ms 4.101 ms 8 ( 25.402 ms 25.431 ms 25.431 ms 9 ( 37.688 ms 37.675 ms 37.672 ms 10 ( 38.026 ms 38.051 ms 38.003 ms 11 ( 37.949 ms 37.939 ms 37.932 ms 12 * * * 13 * * * 14 * * * 15 * * * 26/07/2016 22:00:23 UTC -------------------- PING: PING ( 56(84) bytes of data. 64 bytes from icmp_seq=1 ttl=48 time=54.3 ms 64 bytes from icmp_seq=2 ttl=48 time=56.1 ms 64 bytes from icmp_seq=3 ttl=48 time=53.8 ms 64 bytes from icmp_seq=4 ttl=48 time=48.5 ms --- ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3046ms rtt min/avg/max/mdev = 48.557/53.227/56.114/2.830 ms 26/07/2016 22:00:23 UTC -------------------- PING: PING ( 56(84) bytes of data. 64 bytes from icmp_seq=2 ttl=48 time=52.6 ms 64 bytes from icmp_seq=3 ttl=48 time=59.2 ms 64 bytes from icmp_seq=4 ttl=48 time=62.4 ms --- ping statistics --- 4 packets transmitted, 3 received, 25% packet loss, time 3998ms rtt min/avg/max/mdev = 52.613/58.088/62.422/4.089 ms 26/07/2016 22:00:23 UTC -------------------- TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.402 ms 0.479 ms 0.580 ms 2 * * * 3 ( 2.171 ms 2.182 ms 2.826 ms 4 ( 2.005 ms 2.019 ms 2.158 ms 5 ( 2.065 ms 2.076 ms 2.152 ms 6 ( 3.853 ms ( 3.855 ms ( 2.547 ms 7 ( 34.399 ms 33.581 ms 33.577 ms 8 ( 37.498 ms 37.506 ms 37.507 ms 9 ( 38.253 ms 38.267 ms 38.269 ms 10 ( 37.829 ms 37.863 ms 37.860 ms 11 ( 39.063 ms 38.985 ms 38.989 ms 12 * * * 13 * * * 14 * * * 15 * * * 26/07/2016 22:00:25 UTC -------------------- TRACEROUTE: traceroute to (, 15 hops max, 60 byte packets 1 Blizzard (Blizzard) 0.366 ms 0.407 ms 0.560 ms 2 * * * 3 ( 2.061 ms 2.119 ms 2.219 ms 4 ( 1.959 ms 1.981 ms 2.028 ms 5 ( 3.072 ms 3.087 ms 3.090 ms 6 ( 3.398 ms ( 2.401 ms ( 2.384 ms 7 ( 34.448 ms 33.486 ms 33.483 ms 8 ( 40.282 ms 40.243 ms 40.258 ms 9 ( 38.174 ms 38.148 ms 38.158 ms 10 ( 37.896 ms 37.833 ms 37.825 ms 11 ( 38.974 ms 39.046 ms 39.041 ms 12 ( 50.023 ms * * 26/07/2016 22:00:27 UTC -------------------- PING: PING ( 56(84) bytes of data. 64 bytes from icmp_seq=2 ttl=50 time=48.8 ms 64 bytes from icmp_seq=3 ttl=50 time=53.8 ms 64 bytes from icmp_seq=4 ttl=50 time=142 ms --- ping statistics --- 4 packets transmitted, 3 received, 25% packet loss, time 4005ms rtt min/avg/max/mdev = 48.825/81.658/142.331/42.951 ms 26/07/2016 22:00:26 UTC -------------------- PING: PING ( 56(84) bytes of data. 64 bytes from icmp_seq=1 ttl=50 time=58.6 ms 64 bytes from icmp_seq=2 ttl=50 time=49.6 ms 64 bytes from icmp_seq=3 ttl=50 time=50.0 ms 64 bytes from icmp_seq=4 ttl=50 time=50.7 ms --- ping statistics --- 4 packets transmitted, 4 received, 0% packet loss, time 3049ms rtt min/avg/max/mdev = 49.660/52.281/58.623/3.685 ms 26/07/2016 22:00:30 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.5 0.6 0.4 0.8 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 0.0% 10 2.4 2.8 2.3 3.8 0.6 4. 0.0% 10 2.2 2.4 2.2 3.6 0.4 5. 0.0% 10 2.2 2.4 2.2 2.6 0.1 6. 0.0% 10 4.0 3.6 2.9 4.4 0.5 7. 0.0% 10 3.1 3.9 3.1 4.9 0.6 8. 0.0% 10 26.2 25.3 24.5 26.2 0.6 9. 0.0% 10 37.6 38.5 37.6 43.4 1.9 10. 0.0% 10 38.2 38.1 38.1 38.2 0.0 11. 0.0% 10 37.9 38.0 37.9 38.1 0.1 12. 0.0% 10 51.1 51.8 48.7 58.0 3.0 26/07/2016 22:00:23 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.5 0.6 0.3 0.7 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 0.0% 10 2.2 2.7 2.2 3.7 0.5 4. 0.0% 10 3.6 2.6 2.2 3.6 0.5 5. 0.0% 10 2.4 2.4 2.2 2.9 0.2 6. 0.0% 10 4.4 4.1 3.5 4.7 0.4 7. 0.0% 10 3.5 3.7 2.7 4.5 0.5 8. 0.0% 10 24.8 25.4 24.6 26.4 0.7 9. 0.0% 10 38.7 38.0 37.6 40.6 1.0 10. 0.0% 10 38.1 38.1 38.1 38.2 0.0 11. 0.0% 10 38.0 38.0 37.9 38.0 0.0 12. 20.0% 10 50.6 54.2 49.7 62.3 4.7 26/07/2016 22:00:23 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.4 0.4 0.3 0.7 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 0.0% 10 2.2 2.1 2.1 2.5 0.1 4. 0.0% 10 2.0 2.2 2.0 2.5 0.2 5. 0.0% 10 3.3 2.2 1.9 3.3 0.4 6. 0.0% 10 3.7 3.2 2.2 4.4 0.6 7. 0.0% 10 33.8 34.1 33.4 35.0 0.6 8. 0.0% 10 37.5 37.5 37.5 37.6 0.0 9. 0.0% 10 38.1 46.7 37.8 123.3 26.9 10. 0.0% 10 38.0 38.0 37.9 38.1 0.1 11. 0.0% 10 39.1 39.1 39.0 39.3 0.1 12. 20.0% 10 50.6 51.5 47.9 58.5 4.0 26/07/2016 22:00:25 UTC -------------------- MTR: HOST: Blizzard Loss% Snt Last Avg Best Wrst StDev 1. Blizzard 0.0% 10 0.5 0.4 0.3 0.6 0.1 2. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0 3. 0.0% 10 2.3 2.2 1.9 2.7 0.2 4. 0.0% 10 2.1 2.1 1.9 3.3 0.4 5. 0.0% 10 1.9 1.9 1.7 2.1 0.1 6. 0.0% 10 2.6 3.3 2.4 4.3 0.7 7. 0.0% 10 33.4 33.9 33.2 35.1 0.7 8. 0.0% 10 37.5 37.5 37.4 37.6 0.1 9. 0.0% 10 38.2 46.8 38.2 107.3 21.9 10. 0.0% 10 38.7 38.0 37.9 38.7 0.2 11. 0.0% 10 39.1 39.0 39.0 39.1 0.0 12. 0.0% 10 63.8 53.2 47.9 63.8 4.7 26/07/2016 22:00:27 UTC -------------------- ThanksFarmerfred1 Jul 30
Jul 30 Crashing upon resizing Doesn't matter if i resize a little bit, or go full screen or anything, it just crashes the game. Anyone else having this problem ?Midje1 Jul 30
Jul 30 Arcane Winds Effect The arcane winds effect completely kills my fps. It didn't do this before the 7.0.3 patch. Model Name: iMac Model Identifier: iMac17,1 Processor Name: Intel Core i7 Processor Speed: 4 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 8 MB Memory: 16 GB Boot ROM Version: IM171.0105.B08 SMC Version (system): 2.34f2 Chipset Model: AMD Radeon R9 M395X Type: GPU Bus: PCIe PCIe Lane Width: x16 VRAM (Total): 4096 MBBermý0 Jul 30
Jul 30 OSX MOUNTAIN LION So can I not play wow anymore or something? It goes to optimal and then and I just cant play wow, it doesnt start up saying reinstall. I played wow like 2 weeks ago, now I cant?Longos5 Jul 30
Jul 30 game wont connect Tells me game is running, but wont connectTandee0 Jul 30
Jul 30 Help with MBP and LED Cinema display Hi, since new patch i just can't get the setting right. it's look very blurry (look low res) if i use the cinema display but fine on my MBP display. my bmp is 2013 2.3 Ghz Intel Corei7 16 GB 1600 MHz DDR3 NVIDIA GeForce GT 750M 2018 MB please help bestMissoni0 Jul 30
Jul 30 WoW Java Update issue? Just updated Java today. Played WoW before it and it ran, but after the update to Java whenever i click play on the bnet app, WoW starts up and then it just stops responding. Not sure if the Java update is the cause of this. This is only happening to WoW. SC2 works fine and Hearthstone works fine. Anyone know what's up or if there is like maintenance? Currently running on 10.10.5 When I pop open my Activity monitor it says the the WoW application is not responding and neither is the Agent. When i run a scan and repair for WoW, the Agent is not responding either when i look at its status in Activity Monitor.Yangxiaolong1 Jul 30
Jul 30 Article: Metal API makes a big difference Thought I'd spread the word: I came across this article talking up the experience using WoW beta under Metal on a 5K iMac (using the latest Sierra beta): macOS: Metal API makes a big difference in World of Warcraft Here's a follow-up to the original article, with frame rates and additional details: Apple’s Metal API and World of Warcraft running at 5K resolution I've been flirting with the idea of coming back for Legion, and was curious: what are you experiencing with your current Mac/WoW setups, and what are you hoping or expecting to see under Metal?Hooha40 Jul 30
Jul 30 Can I still play without 10.11.6? I'm interested to pre purchase Legion, but I can't upgrade my mac to OS 10.11.6. Will OS 10.9.5 be obsolete once Legion hits? Will my purchase be wasted?Tjelly7 Jul 30
6d Gryphon Master Bug I recently got into playing wow it's been only 24hrs and ive encountered bug ingame on the mac client. I am trying to travel with the gryphon master for the most efficient questing and when I talk to the gryphon master I am able to see the map but I cannot travel. I have enough gold and still I tried to do everything but I cannot travel. Please Help.Xgomez10 6d
Jul 29 GAME FREEZING ON MAC OS! Post here if you're on a mac and the games freezing on the character select screen or as soon as your character logs in.Korzakk6 Jul 29
Jul 29 Application problems Currently the Application upon opening from sleep is creating multiple instances and I can't close or force quit them. Restarting is the only option. Its usually 2 others running and the 3rd is functional. Anyone else have any issues with this?Hypure4 Jul 29
Jul 29 Forumns look terrible on Safari The Forums looks terrible on an older Safari, 7.1.8 on OS 10.9.4 I appreciate that neither of these are the most latest McGreatest, but the forums aren't that revolutionary either to where they should look this bad.Piddy9 Jul 29
Jul 29 Heat Issue on 2011 Imac Hey! I'm having difficulty finding the answer to this question, and hoping someone here might be able to help me out. Lately my imac has been running hotter than usual. [I don't believe this is related to the patch, as I've been in the beta for a few months.] The temperatures I'm seeing are: 62c overall [Up from low 50s, high 40s.] 70-85c GPU (Mostly concerned about this temperature, as I know 62c is workable.) My CPU fans are frequently jumping to 3800 RPM. This happens while playing warcraft, or streaming videos. Dropping the graphic settings to the lowest option does not seem to impact how hot it is. I'm trying to decide if this is just a normal sign of my imac's age, or if there is potentially something worse at work. My computer's specs: - Imac, 27inch. Mid 2011 - Processor: 2.7 GHz Intel Core i5 - Memory: 12 GB 1333 MHz DDR3 - Graphics: AMD Radeon HD 6770M 512 MB - Running on OS X Yosemite [10.10.5] Thoughts? Is the imac just getting on in years, or should I take it to the shop? I've done about as much cleaning as I can without cracking it open.Ann4 Jul 29
Jul 28 Help I have no reason to boot to Win anymore Due to the nature of these forums there are numerous complaints about bugs related to low framerates, so I wanted to take the time and report that I am seeing massive improvements in framerate and playability on my rMBP. Metal can't work wonders but it feels like the performance gap between OS X and Windows has vanished entirely, particular in situations that were previously CPU bound. I've also noticed that the gap between my Crystalwell iGPU and GT750m dGPU has shrunk to ~10%. Since 7.0 sometimes force the machine to only utilize the iGPU when logging on to check the AH because the machine runs cooler and performance is "good enough". So thank you for supporting this new technology so swiftly. I would love to see it rolled out across all Blizzard games on OS X and perhaps even on those who aren't yet. ;-)Epom10 Jul 28
Jul 28 app not installing So when I opened up the it gave me an error so I followed instruction to remove the client and other files along with it and then downloaded the application. when I went to go install it, it gave me another Error. So at this point I seemingly lost as to what to do.Keredsticks1 Jul 28
Jul 28 OSX won't connect after Legion patch. I just downloaded the new patch Version 7.0.3(22293) and it's stuck on the "Connecting" screen after the login credentials. It never actually connects. I have OS X 10.11.6.Eoghan2 Jul 28
Jul 28 High-end rMBP - 50% Render or Low FPS? :( MacBook Pro (Retina, 15-inch, Mid 2015) 2.8 GHz Intel Core i7 16 GB 1600 MHz DDR3 1TB SSD AMD Radeon R9 M370X 2048 MB The default settings of 5, put me with a 50% render, which makes the whole game look very blurry, and the name plates unreadable unless I am right next to the mob. This is effectively the most powerful apple laptop, should be fine for gaming under medium settings, yet I cannot maintain 60FPS if I put the render to 100%. Even if I drop the settings down to 3 or 4, I still only get around 30FPS. I am not expecting max settings, I would just like medium settings with 60FPS. I have set the proper tweaks, maxfps, etc -- nothing helps. Is there a fix coming, this just seems completely silly.Quiggle19 Jul 28
Jul 28 Map Frame Missing Parts When I bring up the map it's missing the map image. I can see some of the frame pieces. anything that is intractable, like drop down menus or the scrolling text field is still visible, but the frame and map image are missing. I've turned off all of my add ons but the problem persists. Any suggestions?Diro18 Jul 28
Jul 28 Game is unplayable When I travel I play on an older Mac but the game has become unplayable due to a stuttering issue. Pre-patch things were fine now, not so much. Any help would be appreciated, below is my system info: Software: System Software Overview: System Version: OS X 10.11.6 (15G31) Kernel Version: Darwin 15.6.0 Time since boot: 3:59 Hardware: Hardware Overview: Model Name: MacBook Pro Model Identifier: MacBookPro5,4 Processor Name: Intel Core 2 Duo Processor Speed: 2.53 GHz Number of Processors: 1 Total Number of Cores: 2 L2 Cache: 3 MB Memory: 4 GB Bus Speed: 1.07 GHz Boot ROM Version: MBP53.00AC.B03 SMC Version (system): 1.49f2 Sudden Motion Sensor: State: Enabled Graphics/Displays: NVIDIA GeForce 9400M: Chipset Model: NVIDIA GeForce 9400M Type: GPU Bus: PCI VRAM (Total): 256 MB Vendor: NVIDIA (0x10de) Device ID: 0x0863 Revision ID: 0x00b1 ROM Revision: 3448 Displays: Color LCD: Display Type: LCD Resolution: 1440 x 900 Pixel Depth: 32-Bit Color (ARGB8888) Main Display: Yes Mirror: Off Online: Yes Built-In: Yes Other: Input Source ID: Keyboard Layout: ANSIRaake17 Jul 28
Jul 28 Cannot Launch Using MacBook Pro 2.3 GHz Intel Core i7, 16 GB 1600 MHz DDR3 Memory, Intel Iris Pro 1536 MB Graphics Connected to and tried to get update. It stalled before downloading anything and seemed stuck, so I closed and re-opened. This time I got the message "we've detected a newer version of than the one you're attempting to launch. You may need to fix your shortcuts." I clicked "Continue with Latest Version" but the application just closes.Dysastyrr2 Jul 28
Jul 28 Oldest least supported mac running 7.0.3? 2006 Mac Pro1,1 with an NVidia GTX285 running 7.0.3. Had to upgrade to 10.11.6 and disable the NVidia driver so perf sucks but it's playable.Reverator18 Jul 28
Jul 28 moving mac -> pc: .mpq files there is an old thread: that says you can copy over the .mpq files from mac to pc and thus reduce the download time/volume. Has anyone tried this lately and does it still work? The graphics card in my mid 2011 iMac is having issues when made to work too hard (apparently there was a free replacement if it had started acting up 6 months ago for me and too hard is not that hard at all). I am going to offload the gaming/child stress on the iMac by getting a low end gaming PC and hopefully extend the iMac until the next set of iMacs are released (looking like this fall) or I can find an affordable replacement gpu that will work in it. Hopefully i can save some of my data cap for this month with this workaround.Quintus3 Jul 28
Jul 27 Freezing at log-in screen After I start the application, in about 10 seconds the log-in screen freezes and I get the icon that says the computer is thinking. This goes on until I have to force quit the game. Since downloading the latest patch it has been doing this and I have been un-able to actually play the game. Please help.Tidebreaker5 Jul 27
Jul 27 5.1 causing window resize to reload UI Just started with patch 5.1 -- when I type command-M to toggle between full screen and windowed modes, the UI reloads every time. This is, to me, rather annoying. Was this intentional or is something going wrong? I'm on 10.8.2 if it matters.Zigman58 Jul 27
Jul 27 test how do i change my posts title lollawllwallolalsldlkaskmasdflmnkasdfjn sdflknsdfGriefsavior1 Jul 27
Jul 27 GTX 980 TI not performing. I have recently replaced my ATI READEON 5870 1024 MB with a GTX 980 TI. All the recommended settings on the 980 for wow are actually 1 number lesser than the Radeon. For example wow suggests an overall value of 3 for the 980 and 4 for the radeon. Anytime I try to crank the overall setting to 5,6 or higher I start getting 20 fps or less. I am at a total loss as to why this should be. I was under the impression that the Nvidea would slay the Radeon.Hardhunter12 Jul 27
Jul 27 Disappearing Dock 7.0 I play in Windowed (Fullscreen) on a 2012 MacBook Pro (10.11.6) using dual monitors, with WoW running on the secondary monitor. Prior to 7.0, my dock and any application with overlays (Mumble, iMessage, iTunes, etc.) would show on my laptop screen perfectly fine. After 7.0, all of that disappears while running the game. I've noticed this also happens when running Diablo, but does not happen with Starcraft. Additionally, I noticed this was actually happening in Beta but not live, prior to the release of 7.0. Now it happens for both. The hotkey for show/hide dock does not help, either. Anybody figured out how to keep the dock and overlays up while playing in Windowed (Fullscreen)?Meowshwitz3 Jul 27
Jul 27 Mac freezing problem I'm on a Macbook Pro and every time I log into the game, I last about a minute before the game completely freezes. I can alt-tab out but every time I do it says "Application not Responding" and I have to force quit the game. My settings are all on the lowest, I checked the compatibility (I'm on the recommended), I've run repairs, I've done just about everything except for uninstalling and reinstalling the game. Before I do that, I wanna find out if anyone else is having this issue and if they have found any way to solve it.Deryyn1 Jul 27
Jul 27 client always updates Whenever I start up the client it does an update to WoW which takes a few minutes to be "playable" and then the in game performance isn't as solid as usual. The patch level of the client is and the patch level of the WoW client shows as It's annoying to have to do this each time I start the client. It will also sometimes just start going through that process without having restarted the client. Is this fixable?Corvae7 Jul 27
Jul 27 everything is smaller After I downloaded the patch, it made everything smaller. How do we fix that? I've played around with settings and nothing seems to work. Sorry if it's covered in the stickies somewhere, but I can't open them... I get a message that it can't find the file. I use a 2013 27' iMac in windowed mode. 8gb ram, GeForce GT755M. Never played with a single add on.Doody1 Jul 27
Jul 26 Kernel Panic in Ashran I found the report that keeps crashing my iMac while in ashran. Anyone able to help me figure out if this is hardware based panic or just software? Anonymous UUID: 06267EFA-5620-59A0-C6CC-423631AEA452 Tue Jul 26 14:01:40 2016 *** Panic Report *** panic(cpu 3 caller 0xffffff80123ce6fa): Kernel trap at 0xffffff7f94874bdc, type 14=page fault, registers: CR0: 0x000000008001003b, CR2: 0xffffff80fead1000, CR3: 0x000000001305804f, CR4: 0x00000000003627e0 RAX: 0x0000000000000064, RBX: 0x000000002cdb4000, RCX: 0x000000002cdb4000, RDX: 0x000000000000000f RSP: 0xffffff9131bcb2f0, RBP: 0xffffff9131bcb340, RSI: 0xffffff9131bcb220, RDI: 0x0000000000000000 R8: 0x000000000000000a, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000 R12: 0xffffff8039961000, R13: 0x000000000000006e, R14: 0xffffff80fead1000, R15: 0x000000002cdb4004 RFL: 0x0000000000010293, RIP: 0xffffff7f94874bdc, CS: 0x0000000000000008, SS: 0x0000000000000010 Fault CR2: 0xffffff80fead1000, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 0 Backtrace (CPU 3), Frame : Return Address 0xffffff9131bcaf80 : 0xffffff80122dab52 0xffffff9131bcb000 : 0xffffff80123ce6fa 0xffffff9131bcb1e0 : 0xffffff80123ec563 0xffffff9131bcb200 : 0xffffff7f94874bdc 0xffffff9131bcb340 : 0xffffff7f94871869 0xffffff9131bcb380 : 0xffffff7f94870010 0xffffff9131bcb3a0 : 0xffffff7f9486f9ce 0xffffff9131bcb450 : 0xffffff7f948709b2 0xffffff9131bcb4b0 : 0xffffff7f948570c1 0xffffff9131bcb4f0 : 0xffffff7f94738e30 0xffffff9131bcb520 : 0xffffff7f9485da8a 0xffffff9131bcb740 : 0xffffff7f94891c74 0xffffff9131bcb7b0 : 0xffffff7f9475f929 0xffffff9131bcb7e0 : 0xffffff7f948919ff 0xffffff9131bcb820 : 0xffffff7f9475f98a 0xffffff9131bcb850 : 0xffffff7f94891941 0xffffff9131bcb890 : 0xffffff7f9475fd9a 0xffffff9131bcbb10 : 0xffffff7f9475f407 0xffffff9131bcbb50 : 0xffffff7f9475f2b3 0xffffff9131bcbb80 : 0xffffff7f9475e92c 0xffffff9131bcbbc0 : 0xffffff7f94891e4f 0xffffff9131bcbbe0 : 0xffffff80128dfed7 0xffffff9131bcbd20 : 0xffffff8012397f90 0xffffff9131bcbe30 : 0xffffff80122df2c3 0xffffff9131bcbe60 : 0xffffff80122c28f8 0xffffff9131bcbea0 : 0xffffff80122d26a5 0xffffff9131bcbf10 : 0xffffff80123b8eca 0xffffff9131bcbfb0 : 0xffffff80123ecd86 Kernel Extensions in backtrace:[AE224148-CFD1-3A17-943F-E42B98EB06DC]@0xffffff7f94736000->0xffffff7f947a1fff dependency:[F51AA3D6-EC2F-3AD3-A043-06DB79027AA2]@0xffffff7f92b2c000 dependency:[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f93623000[E7F1E966-82BA-39BA-8EDE-EAAC1E449781]@0xffffff7f9482c000->0xffffff7f948b9fff dependency:[354FC780-7EA4-3C3F-A9E1-2658F63663A9]@0xffffff7f93491000 dependency:[F51AA3D6-EC2F-3AD3-A043-06DB79027AA2]@0xffffff7f92b2c000 dependency:[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f93623000 dependency:[AE224148-CFD1-3A17-943F-E42B98EB06DC]@0xffffff7f94736000 BSD process name corresponding to current thread: World of Warcraf Mac OS version: 15G31 Kernel version: Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/RELEASE_X86_64 Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C Kernel slide: 0x0000000012000000 Kernel text base: 0xffffff8012200000 __HIB text base: 0xffffff8012100000 System model name: iMac16,2 (Mac-FFE5EF870D7BA81A) System uptime in nanoseconds: 1803286214087 last loaded kext at 17226349939: 181 (addr 0xffffff7f94420000, size 36864) last unloaded kext at 141436017481: 3 (addr 0xffffff7f94310000, size 40960) loaded kexts: 86 86 1.70 3.0 110.22.0 2.6.0d0 1.0.0 1 274.12 3.12.7 3.6.1 1 1.0.1 10.1.4 3.1 208 4.4.6f1 10.1.4 1.2.13 4.4.6f1 7.0.0 1 4.0.0 3.0.8 1.0.0d1 1.0.0 38 2.8.5 1.7.0 10.2.0 1040.1.1a6 3.1.8 4.0 2.0 1.8 2.1 4.0 1.7 163 3 8 181 304.12 5 4.4.6f1 1.0 274.12 525 108.2.3 3.12.8 1.0.0 6.0.0d7 4.4.6f1 3.12.8 205.11 1.0.14d1 274.12 274.12 204.4 1.2.0 2.4.1 1.0.14d1 2.4.1 11 4.4.6f1 3.1.9 1 1.0.0 4.1.1 3.7.7 1.0.1 5.0.0 1.0.1 517.50.1 1.0.3b3 1110.26 1.0.1b8 3.2 1.0.4 2.8.1 1.0.1 1.0.1 4.1.3 4.1.3 4.1.3 2.0.2 4.0.4 6.0.2 1.2.0 900.4.1 1.0.1 1.0.1 2.0 2.0 2.0.0 1.1 300.0 1.0.0d1 2 1.0.5 1.0 417.4 2.1 31 28.30 4.0 2.9 1.4 1 1 1.0 Model: iMac16,2, BootROM IM162.0206.B00, 4 processors, Intel Core i5, 2.8 GHz, 8 GB, SMC 2.32f19 Graphics: Intel Iris Pro Graphics 6200, Intel Iris Pro Graphics 6200, Built-In Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346202020 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346202020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x156), Broadcom BCM43xx 1.0 ( Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en1 Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB USB Device: USB 3.0 Bus USB Device: Bluetooth USB Host Controller USB Device: FaceTime HD Camera (Built-in) USB Device: Microsoft® Nano Transceiver v2.0 Thunderbolt Bus: iMac, Apple Inc., 27.4Cinderscar2 Jul 26
Jul 26 legion pre patch graphics issues so i logged in and i tried increasing the graphics settings but nothing seems to help everything is fuzzy and blurred. i don't know what to do playing like this is unacceptable. someone anyone any suggestions?Joellel14 Jul 26
Jul 26 Can't get all nameplates to disappear? Hey. For some reason, every name plate ever just constantly appears when I'm playing. I've gone into settings to try to get rid of some and specialize what I want to appear, but to absolutely no avail. I've even tried to turn all of them off and then on, but it won't work. How can I go about fixing this?Harken0 Jul 26
Jul 26 Wow Folder to External Hard Drive Hi there! I'm running out of room on my computer's drive, so I was thinking about moving my WoW folder to an external. The question I have is, are there any negatives to doing this, aside from (knock on wood) the drive failing, like WoW running slower or just overall, not as good performance? And, from my understanding, if I were to do this, all I would have to do is literally move my WoW folder, from my Applications to the external, right? I wouldn't have to re-download anything? Thanks!Lavenex10 Jul 26
Jul 26 Been crashing all night It's mostly when I've been battling bosses/just about to defeat them and going from fullscreen to windowed mode but this game has continually crashed on me all night.Marott9 Jul 26
Jul 26 Framerate Loss So I have reviewed a few pages worth of this forum. It seems like us Mac users are really getting hit hard. I really can't find any clear answers so I am making my own post. First off, Prior to this patch, I generally have a fairly stable 60 framerate even in 20 mans with high graphic encounters. On patch day things were pretty chaotic as they usually are, but not my first patch rodeo so no big deal. But i kept getting a message that i should download the new OS update (released monday night right before patch) that it would be more stable for patch. So, I decided that since add ons were still being updated etc that I might as well take some time out and to the update. Unfortunately for me, midway through OS update there was a major crash up the road, taking out power and therefore internet. It basically screwed my system and after a few days of attempting recoveries i bit the bullet and wiped the hard drive. (sob) SO .... fresh hard drive, everything updated, stable ethernet connection, (average 55-60 mbps) wow framerate 12. I am on this forum looking for answers to how this can be. Because of my particular situation it is hard to see whether this is strictly a wow issue or did the powerouttage dmg other internal hardware. I was really not on wow much during the recent patch due to the above situation, and whatever time i WAS on, i put any performance problems down to patch day hoopla I have spent 3 hours on phone today with apple on this issue alone testing whatever was testable, with still no clear answer for the poor performance. After looking at the MULTITUDES of issues posted in this forum, It "appears" that this framerate situation is this patch in connection with the new OS update (10.11.6)? I have an appt wed at the genius bar but hate to pay for all that (and the closest one is NOT close or convenient) if the issue is not my computer. I have had to lower all my graphics to the lowest acceptable settings from previous high to ultra settings. I don't have the "metal" setting only the openGL. I have taken all add ons out of game and tried that. Still super low fps. And did i read a blue post right that there is no remedy in sight until OCTOBER? I sincerely hope that i misread that. Any way any feed back would be appreciated. I can provide deets on my rig as needed.Stormeey9 Jul 26
Jul 26 Legion Crashing Newest Imac It seems with the newest release, whenever i'm in Ashran, my iMac cannot handle more than 5 minutes of playtime. Complete crash.Cinderscar0 Jul 26
Jul 26 2014 Macbook Pro Running Extremely Hot Currently playing on a 13" 8gb macbook pro retina with intel iris . Running graphics on low and computer is running extremely hot. Prior to Legion pre-patch game ran at about 60-75C under load. Now running at about 80-85C. This is both running with metal enabled and disabled. Max fps limited to 30fps as well. Also adjusted resolution which didn't help. Not sure if this is something others have found but 80C+ is far hotter than I'm willing to run the game. Expected metal support to improve graphics not further stress my computer. Thanks and let me know if more information would help.Tayr1 Jul 26
Jul 25 New Mac for Legion.... help please So, I'm looking at this page: and this page: ....and I'm trying to figure out what would be a better option, for the least expense, a Mac Mini or an iMac? I know Blizzard usually low-balls their sys reqs, so anyone out there with some first-hand info/experience? The weird part is I can only seem to get an i7Core upgrade on the Mac Mini, not the iMac... but would an i7Core processor really be that much better over an i5? Do I need 16gb ram or will 8 force me into minimum graphic settings? And what about those Intel video cards? I can't really afford a new system, but I've got a 2009 iMac, and I know as soon as the patch drops my computer is going to sprout legs and run away, or just retire itself. Then there's the Fall New Apple Shiny Toy Factor™ to consider.... do I wait? Are there any MacRumor links teasing their new stuff I can look at? I'm going to try the PTR to see just how unplayable it will be, but I doubt I'll be pleasantly surprised. I've gotten a good run out of my 2009 box, and 7 years is a long computer life.... so I know it's time. I'd just like to do it as economically as possible without playing on POOR settings. Any help is welcome. Thanks. EDIT: Any info on how Legion will run on OS Sierra? EDIT II: Any info on the new Intel Skylake processors and how they will handle Legion?Lyánna12 Jul 25
Jul 25 crashing on Install Hello, I came back to the game after a short break and now I am trying to do a fresh install on a MacBook Pro running 10.11.5, it installs and then gets to the point where it asks me for username and password (note ALL there is on the screen is a graphic on the left and an area to enter the username and password, NO buttons).. I enter the username and password never the less. sits around and eats up CPU for about 4 minutes and then crashes. I submotted the crash reports to Blizzard, and the crash report ID is : AA38A356-5B97-49C0-853F-7292388BC30C Any help would be appreciate it, before I end up doing a charge back for the monthly charge as the product is currently defective and I have no intention of paying for something i cannot use (gosh knows Blizzard does NOT need any charitable contributions).Evineon3 Jul 25