Mobile Bug Report

Sep 6 Issue logging in and with authenticator I am having consistent login issues since pre-patch. Every time, without fail, when I enter my user id, and password, and use my authenticator (an issue with this lately as well that I will get to in a minute) I always get the error that I can not be logged in, code 3018. Even if servers are up! I then have to "continue offline" and re-enter my information and it lets me log in. So basically, I'm having to login 2 times to get into the game. This is extremely frustrating! My authenticator problem is since pre-patch, the one button codes don't always appear in my authenticator on my cell, and I have to use the manual input option, using the numbers. Sometimes I get the alert for the one button like a text, sometimes I don't. I love that feature, but please lets make it work correctly.Coria0 Sep 6
Sep 6 Unable To Display Character I literally just started WoW yesterday. Installed the mobile app. I have reached level 20. I can use the app for AH stuff, but when I tap my character I get the error "Unable to display character due to long period of inactivity. Not sure if it's a bug or not, just thought I'd post it. Anyone else have this?Kranriel3 Sep 6
Sep 6 Can't install on 6.0.1 Android I've troubleshooted and done everything I could do on my side. So far it's just this app that is giving me this problem - Google play store error 505. I have a Galaxy S7 Edge.Valdranas0 Sep 6
Sep 5 iPhone - WoW Armory I have installed and re installed, turned off the phone etc. I am still unable to have it load. The spinning icon just spins forever. Is there another solution to fix my problem? I am still unable to use the app. Any help would be appreciated. Cheers!Jàson0 Sep 5
Sep 5 Update to Mobile Armory? The mobile armory wasn't updating at all to new gear obtained, so decided to delete and reinstall, but when I attempt to download it off the apple app store, nothing happensZallus0 Sep 5
Sep 5 I uninstalled Wow Armory from my phone and yet I still see myself logged in every morning. Any reason why?Cutcha0 Sep 5
Sep 5 Auction House Display Issue Problem The bug happened on Ithurialx my DH i purchased 2 rings from my mobile phone wow application using the auction house. when you look at the displayed item it states its an 810 ring called Vastly Oversized Ring I purchased the ring from my phones mobile application and it showed up in my in game mailbox as a 778 Item level. Alot of the displays are off on auction house mobile application on wow armory so for everyone sake please look at what your purchasing this costed me 11k i sold another ring i bought with versatility for 4k with a 1k loss right now im still out 11k for the other ring . Just wanted to let everyone know if blizzard can fix the system so no one else falls victim to this it be amazing. To everyone i hope this sheds some light and enjoy getting that 810 item level for heroics =) Happy Leveling All =)Ithurialx1 Sep 5
Sep 4 Can't reply to whispers sent from mobile When whispered by someone using the WoW mobile chat, I can receive whispers without issue, but I can't reply to them via whisper, I keep getting the same error message every time "No player named [players name] is currently playing." has anyone else noticed this as well, or would it just be something on my end? the only chat addon I use is WIM, but even with that disabled I still get the same error message.Vijir38 Sep 4
Sep 4 Suggestion Would be great to be able to track your recent posts for replies. Especially on mobile. An alert icon that could pop up on "view post history". Also, I miss being able to log in and see recent Blue responses/posts. Sometimes it answered a question before it needed to be asked for the 100th time.Korrígan0 Sep 4
Sep 4 Unable to install app Unable to install via Google Play store. Error -505. Have tried all of Googles steps to resolve. Motorola Droid Turbo 2Shagon0 Sep 4
Sep 3 Not a bug just a question Are we going to get artifact trees added to the talent calculator in the armory app? Also what's with the change to no landscaped mode? I use a tablet alot and the removal of landscape support is a bit inconvenientGøttlich0 Sep 3
Sep 3 Armory App constantly loading. Recently when I open the Armory and log in the spinning loading icon would come up, then disappear then come up again, and it would continue doing this making me unable to even get into the actual App at all. Is anyone else experiencing this? Is there a fix, or is the App just bugged out at the moment.Erñie4 Sep 3
Sep 3 No characters, no way to select them. For probably two months, the Armory has been showing me the main menu screen with all character and guild options greyed out, and no little box where ordinarily you can select characters. @Blizz CS said this was the place to find answers. Yes, I uninstalled and reinstalled. Thanks in advance, CalicoCattMysteralia1 Sep 3
Sep 1 You Cannot log in while using W.O.W. Remote. So I just recently started using the Online Wow AH at work. Problem being, the first day i did this, and went home. I was unable to login, as I usually leave my work computer running till the weekend. Luckily the one day this happened, I figured out pretty quickly it had to be my work computer. I had a co-worker who hadn't left yet, shutdown my computer. My question: In the scenario that one day I forget to close out the online AH on my work computer before leaving (as it is very likely to happen), how can I get it closed or a way to let me login without needing to run back to work. As that wont usually be an option.Bankfurdayz0 Sep 1
Sep 1 Deleted character showing up instead Hello, I've had a problem with the mobile Armory app since it came out, for some reason it shows my character Desivir (one I am currently posting with) as a level 56 undead death knight. I created the death knight years ago then deleted him when I decided I wanted the same name and an orc as my death knight instead. I can't talk in guild chat because it's registering me as the undead death knight in a guild I am no longer in making guild chat useless. Thank you for any helpDesivir0 Sep 1
Sep 1 Wow armory issues Why aren't we getting a blue post about this? You know, some information would be nice. Let us know what you're doing to fix this or if you are planning to dump wow armory altogether. Because it doesn't work and 100's of people are complaining about this but I don't see any blue posts.Frostworms0 Sep 1
Sep 1 Can't access guild chat Hi I've just joined a guild a couple of days ago, but can't access certain parts of the armory, such as guild chat being inaccessible with a padlock on it. Other characters that are in guilds have no issues with this so far. I have tried logging out as well. Could it perhaps have something to do with guild permissions? ThanksHamesha1 Sep 1
Sep 1 Unable to join server Everytime I use the app it says unable to load server. Also it doesnt even show the correct guild im in and I cannot chat. Tried uninstalling and installing again and still same thing like everyone else.Bluekushi0 Sep 1
Aug 31 Wow Armory No Access to any functions Hello! I downloaded the WoW armory app about 2 months ago and recently I've lost the ability to use any of the functions. My characters don't appear at all, the auction house, events, guild chat and other character specific functions are greyed out. I am not sure why this is I have tried relogging in, I checked my region and it is correct. I completely uninstalled and did my best to remove any residual files before downloading the app again and nothing. Nothing on my phone has changed since losing access, am I missing something here? This is on an android Samsung Galaxy 5.Celementra2 Aug 31
Aug 30 Unable to log in on Armory App (iOS 9.3.3) As directed by @BlizzardCS (https://twitter.com/blizzardcs/status/765319027304587264), I am posting here. When I launch the armory app on my iPhone 5s (iOS 9.3.3 - 13G34), I am unable to log in to B.net. When I click on the B.net option, the Facebook option loads instead and I have no way to cancel this login popup and go back to choose B.net. The installed version of the armory app is 7.0.0. I have "force quit" the app but upon opening it again, the Facebook problem persists. Please help.Redrooster7 Aug 30
Aug 30 RealID friends and the Mobile armory? Good morning Mobile peeps, I've got a question for you. I've got the mobile armory on my android phone, and it's amazing. With a little finagling, I have it set up so that I am logged in 100% of the time, so guildies can /w me whenever, wherever I am. My question is, then: Will we ever see the same kind of functionality for RealID friends? My reasons for asking are twofold: 1) I'm realID friends with all my officers; and whenever they /w me from realID, it does not work, even though they're in my guild. 2) I have realID friends that are not in my guild, but the always-on chat sounds like it would be really cool. Imagine, one of your realID friends send out a broadcast, and I see it on my phone. All that being said, I LOVE the app, keep up the great work.Gijora7 Aug 30
Aug 29 I can't see any of my toons in the 3D viewer It's been a month since I cant see any of my toons in the 3D viewer. I can click in the button, but the model never loads. It doesnt even show that spiring circle(if there is such thing). All the other functions of the wow mobile armory work fine though. My phone is an Sangsung Galaxy S4 with android 5.0.1. And I do keep my apps updated and clean of viruses and garbage data. Let me know if u need any moar info in this thread.Nhani7 Aug 29
Aug 23 Mobile armory Hi so I am using an iPhone 6s and every time I go to log in to the mobile armory. By clicking on my battle net password I get redirected to a page to make a facebook account I don't have facebook nor do I want it. I just want to be able to use the armory. And yes I did say that I am trying to use my battle net sign in. And it does this every time. again I'm using an iPhone 6sMukmuk1 Aug 23
Aug 22 Mobile Armory Greyed Out So I'm having a strange issue on the Armory app and I'm unable to solve it. As seen in the picture attached, the guild, guild chat, auction house, events and characters are all greyed out. I literally cannot do anything. I have tried reinstalling the app as well as the phone. Anyone have an idea how to fix this? Image: http://imgur.com/gmNVd0kDiesik1 Aug 22
Aug 21 3D viewer not working LG G5 - Android version 6.0.1 The 3D button is greyed out for all my characters (cycled through various levels and realms).Kragen27 Aug 21
Aug 20 Unable to purchase on mobile ah Please delete - resolved-Muson0 Aug 20
Aug 19 Armory App My app will allow me to view sales, items to buy, etc, but the minute i try to purchase or post an item it tells me I am logged in to my account and need to log out before it can process anything. I have made absolutely sure I am not logged in, even logged in and then logged out again to be sure. I have also played since this issue and logged out and turned off my computer etc. Any ideas on how to clear this issue so I can use my armory app on my phone again?Chickaboomy1 Aug 19
Aug 18 Character Issue on Armory This character, which is level 100, is not able to use the mobile armory or the mobile auction house. Each time I am presented with the response: "This character is temporarily unavailable while it is undergoing a process such as a realm transfer or a faction change. Please try again later." Have received the message for about 2 years now. :( Blizzard support was unable to help and recommended I post here. Thanks,Basíl12 Aug 18
Aug 17 Armory App says I am already logged in. I've seen many posts about this, but none of them recent nor did I see a real resolution. I can not use the AH feature of the armory App because it says my account is already logged in and in-game. Past posts seem to indicate that problems have been cured by a server reset, but I'd rather not wait a week if there is another fix. I can log in and out of the PC game client freely, I am not online. Guildies confirm I am not online. I have reinstalled the app and cleared data/cache. I had several disconnects yesterday (which is unusual on my computer which usually run the game just fine). A couple of them were while zoning/phasing and one required a force quit of the game client. Any way to fix this short of waiting for the next server reset? Thanks.Aloha0 Aug 17
Aug 16 28,000G Lost in Armory App So at around 8:00 AM PST, I log into my armory App as I do every morning to check my auctions and saw that my stage 5 Skull of War and stage 5 Steelforged Saber of the Peerless both sold at 15k each. The auctions were completed and the gold was just simply sitting in my mailbox. The total was a little more than 28,000g. I pushed the 'retrieve gold' button and the app got stuck. The 'retrieve gold' spinning thing just continued to spin for several minutes. I restarted the app and the thing still was spinning. Eventually I decided to just log in through my desktop application and to my dismay the gold was neither in my bags or in my mail. I've sold literally thousands of auctions in WoD alone. I've never had this problem before (or at least I never noticed gold going missing before). It may have crashed and I wonder how many times I just assumed the gold was there. You see, lately I've been keeping a very accurate gold-count because I want to make a final push going into Legion as I do expect there to be very few avenues to make gold in legion and want to squeeze every ounce of gold out of WoD that I can. Especially since I'm going to buy like 5 million gold worth of mounts next expansion. So I knew my exact gold-count going in and what my gold-count was last night before I went to bed. So this gold is 100% for sure missing. Please help. I have a ticket open but those GMs never help. Every ticket I've ever opened has been met with a "sorry, we can't help." 28,000g down the drain because of a problem with the mobile app. Seems a little unfair.Tonberryx0 Aug 16
Aug 16 Lost gold using mobile auction I sold a Hozen Peace Pipe on the AH on the 12th on the Dentrag server, it sold for 50K. I logged into my iphone mobile app to collect the gold, I logged in and the gold was not their and the item was gone. I spoke to an online GM and he stated I should post the problem here to recover the lost gold.Decaytus11 Aug 16
Aug 15 Don't hit the Facebook button (iPhone)! I log in and out of 2 accounts on my phone (my account and my wife's to do her auctions). I've noticed 2 bugs on the login screen. One is that if you accidentally hit the Facebook login button you are stuck with the Facebook login. Even if you don't log in to Facebook the Armory app will keep presenting the Facebook login screen and there's no way to cancel out of it without deleting and reinstalling the app. The other is that if I log out of one account and tap the username field to change the email address it will move the cursor to the password field and then attempt to login. So if I'm switching accounts I have to wait for a failed login before I can actually login. iPhone 6 Verizon iOS 9.3.4 (was happening before this update) Armory 7.0.0.9Troberyl0 Aug 15
Aug 13 Armory app on my iPhone ?? So I downloaded the armory app to my iPhone since I have done this my wife tells me I'm on and offline repeatedly when I'm not logged in from my phone. I don't think I'm hacked cause nothing is ever missing! Anyone else having problems with the armory app?Greênarrow3 Aug 13
Aug 12 Mobile armory not connecting without wifi I have been unable to ise mobile armory without wifi connection in a couple of months, i have uninstalled and re-installed the app. I am using an iphone 6s if that matters. If i am connected to wifi it works if i am not it will not work.Wikkedone1 Aug 12
Aug 11 Is the mobile armory just dead? It hardly works at all. 90% of the functions cause it to crash. 3D character image hasn't worked in a very long time. There hasn't been an update in years. Should I just uninstall this garbage program or is an update that makes it work again anywhere on the horizon.Skerrit7 Aug 11
Aug 10 Text Errors With the latest update, random text errors are occurring. Two digit numbers in the sell pane of the auction house will be vertical instead of horizontal. I tweeted @BlizzardCS about it this morning with a pic.Magalock0 Aug 10
Aug 10 Armory App not working I can log into wow armory app but unable to access functions of auction, realm status, character gear (can't change charters to view), etc. I was first told my account didn't show as active, blizzard corrected that and still no go. I played many hours and unis talledaga and reinstalled the app many times, and still same issues every time. The account was also "refreshed" and surprise surprise still same issue. It has been looked at 4 gm and been over a week and no luck.Zendur1 Aug 10
Aug 9 Entire posts shown On the main forum, entire topics are shown instead of a preview. This really clogs up the screen and have to scroll a lot. I hope it is a bug My phone is samsung galaxy exhibit, if that helpsKharmia3 Aug 9
Aug 5 3D error message I keep getting an error message when trying to open my character 3D window. Is there a fix?Reginne1 Aug 5
Aug 3 Can't log into the WoW Armory mobile app. I can't log into my account on my WoW armory app. I have iPhone 5 with iOS 7. I also have an authenticator on my account. When I try to log in it says "Login Failed. Unable to establish connection to server."Cosmotonica75 Aug 3
Aug 2 Logged off App, Still logged in Guild I know this is a known bug, but i reinstalled the app on my phone, so i could specifically log out of it so it wouldnt appear as if I am logged in on guild.. It worked when i did it, and i dont have the app anymore. but im still logged in? Help i just want it to stop being logged in, in guild.Cammii0 Aug 2
Aug 2 Can't manage my auctions using the remote AH When I try to do anything with the remote AH, I get the message: "This account is logged into the game. You can still browse the Auction House, but you must log off from the game to use other features such as bidding on or listing auctions." I have logged out from my character and the WoW client is closed, and even after about an hour, the remote AH still thinks I am in-game. I have tried accessing my auctions from the browser and the mobile app, and both are giving me the same message.Contreras0 Aug 2
Aug 2 Android Auth: fill out all required fields On Android 6.0.1, One+3. When I try to put in my serial and restore code I get the following error: "Error... Please fill out the required fields before you press Submit." I've tried several times, typing in the codes and also pasting them in. I've tried re-installing the app as well.Jiigles0 Aug 2
Aug 2 Wow armory error and poor ticket support Well I will try to not make this a long rant. The Wow armory app is not connecting to guild chat, auction house and character do not sync for my characters on Earthen Ring. I have done the basic troubleshooting, checked connection through cell network and wifi and have uninstalled and reinstalled. So with a fresh power cycled phone and fresh install, the app still does the same damn thing. Now why am I posting this? The moron tech support I submitted a ticket to, considers his response is an answer and suggests I post my problem here. Hello , I'm Tech Specialist Siathello and I'm happy to be helping you out today! You can try uninstalling and reinstalling the Armory App but beyond that you would need to post on the forums at http://us.battle.net/wow/en/forum/2690193/. That is read by the Developers and while they may not respond directly, they do read all the posts, note issues, and work on them. I'm very glad to have addressed this issue for you; if you're all set you can use the "Mark as Resolved" option to close the ticket. Thank you very much for contacting us - I hope you continue to enjoy your experiences with Blizzard Entertainment! www.blizzard.com/supportFrotoe9 Aug 2
Aug 2 Mobile Auction House down Since the prepatch I've been having issues with the Mobile AH and armory, one of which is the failure to update my character image in the armory and inability to view my character in 3D. My toon pic is different from what I look like in-game as well. The MAH wouldn't update the items in my bag/mailbox and I found myself having to log out and back in to post the REAL items and quantities on the AH. Yesterday I changed the email to my account and as usual for the last few days I found myself needing to log out and back in. Now the MAH isn't working at all. Every selection is unhiglighted and I can't buy sell or receive my money. I also cannot log in to guild chat or see any information about my guild or my equipment. I am running Android 6.0 on my HTC One M9. I use this app at least ten times a day and it's super important to me that it gets fixed as soon as humanly possible. Thanks.Irsyn0 Aug 2
Jul 31 Constant disconnecting/have to restart Trying to use mobile ah. I sign in, can search for one or two things before the app stops working. Have to close it fully and reopen, same thing happens. Try to buy an auction and it bugs out and cancels the buy. Where does all our sub money go? It cant be that hard to throw some resources at this. If the excuse is "its not that popular" its because the damn thing never works. Maybe it would be if it did. Dissapointment.Killadza0 Jul 31
Jul 31 Mobile Armory Update? Are we going to get a fresh new update the mobile armory? The last time it was update was 2 years ago on 7/28/2014.Tashi1 Jul 31
Jul 29 Signing in does nothing Trying to access the mobile armory app on my phone and go about talking in gchat.. Turns out I can't do that with it. It was working prior to 7.0 and when the armory was actually updating. I don't know if that has anything to do with it? I just know some people can use it and I can't. Basically the problem is I hit 'sign in' it goes about the motions of signing in and nothing happens. I've tried logging out and back in, nothing happens. Wondering if anyone else is having this problem as of late. Edit: I should also add I can't use the auction house on mobile either.Garrus0 Jul 29
Jul 27 Home page illegible on ipad Home page at world of Warcraft.com does not display in a fashion that makes anything on it usable.Nok0 Jul 27
Jul 25 Android Armory Installation Bug Error -505. Factory reset isnt working, clearing google cache doesnt work. Blizzard please fix the app so it works on android devices please.Getjoo0 Jul 25