Wireless Internet adapter. Connection issues.

Technical Support
I just plugged a wireless Internet card into my tower to connect to the router that is in my living room. I just tried it with WoW and I haven't been in game past 5 minutes without losing connection. Is there a way to fix my connection or open my ports so that I could actually play the game ? I have a linksys router and a linksys wireless adapter both compatable with each other. I don't know if it is a firewall/port issue or if it is a connection issue with my router.
Lethion

Are there any issues if you use a wired connection?
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Does the game work fine with a wired connection? If so, it is very likely an issue with the coverage of your router or interference.

If there is a large number of wireless networks in your neighborhood, changing the WiFi channel used by your router to a less crowded one may help reduce interference. It is recommended to use only channels 1, 6, and 11. You can use the tool I linked below to see what channel other networks in your area are running on.
http://tools.meraki.com/stumbler
No issues when I use a wired connection, but I can't use a wired connection in my room in order to play it. My best friend is doing the same thing I am but with no connection problem. So I've been told it could be a port issue/router firewall.
Lethion

If the wired connection is fine then the issue will be something related to the wireless connection. We actually recommend a wired connection to the game, but if wireless is the only option I'll see what I can do to help.

Can you post some network information?

* Windows Xp, Vista, or 7
* Firewall (McAfee, Norton, ZoneAlarm, etc.)
* Network Adapter make, model, and driver date and version ( http://us.blizzard.com/support/article.xml?locale=en_US&articleId=21137 ) **Look at the last set of steps**
* Router brand and model # (this should be printed somewhere on the front or back or bottom)
* Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom)
* ISP (Internet Provider)
* Is the connection wired or wireless
* Location (City, State)
* Traceroute ( http://us.blizzard.com/support/article.xml?articleId=21230 )
________________________________________________
Account and Technical Services Forum Representative
If you can't find a resolution to your issue, feel free to contact a Support Representative directly for further assistance. Their contact information can be found at the following link: http://us.blizzard.com/en-us/company/about/contact.html

I'm available on the forums Monday through Friday from 12PM to 8Pm Pacific Time
Feel free to rate my services at the following link: https://www.surveymk.com/s/RZ289DL
Windows 7
Norton
Linksys Wireless-G PCI Adapter 12/11/2006, 2.0.3.0 54mbps
Linksys Router, WRT54G model #
Cable Broadbrand. Can't seem to find the model #
Comcast
Wireless internet adapter
Steubenville,OH

I'm not sure if this is the tracing route but i copied and pasted it.

1 1 ms 3 ms 2 ms 192.168.1.1
2 9 ms 8 ms 7 ms 73.147.208.1
3 7 ms 9 ms 11 ms ge-3-2-ur01.steubenville.oh.pitt.comcast.net [68.85.73.69]
4 7 ms




1 1 ms 3 ms 2 ms 192.168.1.1
2 9 ms 8 ms 7 ms 73.147.208.1
3 7 ms 9 ms 11 ms ge-3-2-ur01.steubenville.oh.pitt.comcast.net [68.85.73.69]
4 7 ms * 10 ms te-9-3-ur02.steubenville.oh.pitt.comcast.net [68.86.173.30]
5 10 ms 9 ms 9 ms te-9-3-ur01.stclairsvill.oh.pitt.comcast.net [68.85.75.202]
6 13 ms 16 ms 14 ms te-0-11-0-3-ar03.mckeesport.pa.pitt.comcast.net [68.85.75.57]
7 14 ms 17 ms 14 ms te-3-7-ar01.mckeesport.pa.pitt.comcast.net [69.139.194.186]
8 21 ms 24 ms 19 ms te-3-0-0-1-cr01.ashburn.va.ibone.comcast.net [68.86.91.89]
9 22 ms 19 ms 20 ms pos-0-5-0-0-pe01.ashburn.va.ibone.comcast.net [68.86.87.14]
10 20 ms 31 ms 20 ms 192.205.37.45
11 100 ms 104 ms 101 ms cr2.wswdc.ip.att.net [12.122.84.82]
12 99 ms 99 ms 97 ms cr1.cgcil.ip.att.net [12.122.18.21]
13 97 ms 96 ms 107 ms cr2.dvmco.ip.att.net [12.122.31.85]
14 * 112 ms 100 ms cr1.slkut.ip.att.net [12.122.30.25]
15 98 ms 99 ms 97 ms cr2.la2ca.ip.att.net [12.122.30.30]
16 95 ms 96 ms 100 ms cr84.la2ca.ip.att.net [12.123.30.249]
17 97 ms 97 ms 98 ms gar5.la2ca.ip.att.net [12.122.129.25]
18 99 ms 97 ms 97 ms 12.122.255.74
19 98 ms 97 ms 97 ms 12.129.193.246
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
A couple of simple questions that haven't been asked yet..

How far is your wireless router from your computer?

Are you sure you are connecting to your router, and not possibly a neighbors WiFi?

Definitely a wireless issue, just ran ping -n 30 and tracert to 73.147.208.1 (which I assume is your modems IP) with no hangups, no bumps in the road.

Is there any other computers or devices hooked up to your router by any chance? Just curious cause if not, you could always move the modem to your room ya know?
My wireless card is not even 25 feet from my other computers router in my living room.
I am connected to my wifi. And nothing else is connected to my router
Well, if you have a coaxial outlet in your bedroom, or wherever your computer is, with Comcast you should just be able to plug the modem up to any other outlet and it'll sync right up.

I do suggest trying to switch the WiFi broadcast channel as someone said earlier if you haven't yet.
Lethion

Here are a few things that you can try that might make the wireless connection better:

1. Make sure that the wireless adapter is running on the most current driver. Currently, it's running on a driver from 2006.

Here's a link where you can look for an update: http://homesupport.cisco.com/en-us/wireless/linksys

2. Make sure that the router is running on the most current firmware version.

Here's a link where you can find that: http://homesupport.cisco.com/en-us/wireless/lbc/WRT54G

3. Once that is all done, make sure that the ports that WoW uses are open in the router firewall.

Here's a link that will help with that: http://portforward.com/english/routers/port_forwarding/Linksys/WRT54G/World_of_Warcraft_Downloader.htm

If these steps don't help, the only other thing that I can recommend is to try to play the game on a wired connection.
________________________________________________
Account and Technical Services Forum Representative
If you can't find a resolution to your issue, feel free to contact a Support Representative directly for further assistance. Their contact information can be found at the following link: http://us.blizzard.com/en-us/company/about/contact.html

I'm available on the forums Monday through Friday from 12PM to 8Pm Pacific Time
Feel free to rate my services at the following link: https://www.surveymk.com/s/RZ289DL

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