How would I recover an old wow account.

Customer Support
I know the email but I forgot the password, how would I recover it?
Please Contact Billing and Account Services by phone this is not an issue that can be resolved via the Forums

Phone Support

Live Billing and Account Services representatives are available to assist you with your questions and concerns.

Phone: 1-800-59-BLIZZARD (1-800-592-5499)United States and Canada

Hours: 7:00 AM – 8:00 PM Pacific Time, 7 days a week (excluding US holidays)

We have also provided the following numbers for our international customers:

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* Australia: 1-800-041-378
* Brazil 0-800-892-1630
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Other International callers without access to our 800 numbers may use: 1-949-955-0283

Further Billing Contact Information can be found here:
http://us.blizzard.com/support/article/contactbilling
Call billing:

Billing, Account Services & Technical Support
Hours: 7 AM to 8 PM Pacific Time

Phone: 1-800-592-5499
Australia: 1-800-041-378
New Zealand: 0-800-452-520
Chile: 1230-020-5554
Mexico: 001-888-578-762
Argentina: 0800-333-0778
Brazil: 0-800-892-1630
What if I don't remember the email the account was attached to? It's a really REALLY old account...
06/22/2012 04:07 PMPosted by Kaybii
What if I don't remember the email the account was attached to? It's a really REALLY old account...


If it is pre-2009 do you remember the account name? Or one of the characters on the account and their realm?
06/22/2012 04:23 PMPosted by Alethìa
What if I don't remember the email the account was attached to? It's a really REALLY old account...


If it is pre-2009 do you remember the account name? Or one of the characters on the account and their realm?


Im having the same problem, I can't remember my old email or password i think i can remember my username but im not to sure. and i can't remember and i think i can remember one of my characters names. but how do i recover it?
The same way everyone else was told to.

Call in to billing :)
ive tried calling billing during their business hours and all i get is a busy signal. is there another way to retrieve an old account?
12/03/2015 01:34 PMPosted by Baalzock
ive tried calling billing during their business hours and all i get is a busy signal. is there another way to retrieve an old account?


This is a rather old post, Baalzock, and that number is no longer viable for direct contact with Support.

If you are trying to recover an account and are unable to recall the account name, or reset your password, submit a ticket. During business hours you should have the option to use Live Chat or request a call back in some situations.

Using Battle.net as the Product you'd select: Can't log in > Recover email address

There is an option to continue without logging in. Good luck!

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12/03/2015 01:34 PMPosted by Baalzock
ive tried calling billing during their business hours and all i get is a busy signal. is there another way to retrieve an old account?
Open a support ticket using the support link at the top of the forums. That is the ONLY way to talk with Billing and Account Services now. This thread is also extremely old and no longer has accurate information as the phone number was retired a couple of years ago.

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