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01/24/2012 09:53 AMPosted by Atamynn
So minding that, Neth-blue-lady, if you guys see some awesome suggestion or idea do you generally keep quiet about it on the forums and just relay it back to your cohorts?


You know...there was a real good blue post(I forget by who :P) how they do that...

Some things I can answer for you, somethings would take far more time and explanation that I'd probably care to give.

Ghostcrawler is a designer so doesn't have to take things to designers necessarily, but takes things to his team to discuss. He also reads these forums along with the other developers. So the process isn't quite as linear as you think. Sometimes we take things to them, sometimes they see something and bring us some information to share out to you.

1.) How much time is spent on these forums? Lots. As much as we can, but we have other duties too that can sometimes take us away from them.

2.) Is there a mandatory time spent? No. We don't mandate the time spent. It's just not necessary since it's a part of our jobs. We spend what time we can so that we're on top of the current topics and discussions.

3.) What constitutes something as noteworthy? That depends on too many variables to simply define it for you.

4.) In what format do you submit forum "buzz", suggestions, etc

This varies. It could be an email, a phone call, in person, a meeting, instant messages, etc. We communicate with each other on a constant basis.

5.) Do you report general overriding tones or do you site specific examples

Yes and yes.

6.) How often do you report/send in findings to GC

See # 4

7.) How often does communication between CM and GC happen?

See #4- btw.. Communication goes to more than one single developer. We are in constant contact with the developers, producers, customer service, etc. We work with a variety of teams.

8.) How often does GC and Devs communicate.

All the time.

9.) How can we make your job, GC job, and Devs job easier (possibly suggestion format etc)

Post as constructively and clearly as you can. Abide by the Code of Conduct and Forum Guidelines. Have patience with the process. When you're concerned about something, don't be afraid to tell us. Understand that sometimes, we won't have an immediate answer or one that you'll love. Let us know when we're off the mark and on the mark both. It helps us greatly to understand what your personal experiences are.

10.) What examples are best to use to give GC and the Devs an accurate depiction of what has/has been happening?

Information about your class, your playstyle, the types of issues you're running into such as whether you're using a certain spec or certain spells and abilities when you're running into issues. The more specific you can be, the better really. Numbers are good on one level, but sometimes the numbers don't say whether you're having "fun" or not.

11.) Is this list too long?

Does it end? ;)

12.) Any idea on how/why dev workload is distributed?

Yes, but it's not for me to share detailed internal processes. I know it's a non-answer, but somethings we like to keep to ourselves.

13.) Does each (group of) CM(s) have a speciality?

Define specialty? We all pitch in on a variety of things and while one of us may have more experience on one thing or another, we try to learn from each other as much as possible so that we're all on the same (relative) footing.

14.) Do you often confer with each other? If so is there a set time to do so to catch certain posts?

All the time. We sit with each other every day. We talk all the time. We have meetings, share insights etc.

15.) Do you submit reports individually or as a group?

All of the above?

16.) Is the absence of evidence the evidence of absence?

If a tree falls in the woods and no one is around to hear it, does it make a sound?

17.) Do you know how the eu/other fourms?

eh? We work with our international teams all the time as well. We are a global company and they're great people that I'm privileged enough to work with.

18.) Is there a method you guys use to observe/read other forums here? If so, what kind?

We read as much as we can on a variety of forums and sites, I also tend to listen to different podcasts even when I have the time. (Usually while driving during my commute back and forth from work.)

19.) What type of notes do you take if any? The type that can be used to share information with others? Are there different types of notes I don't know about? :)

20.) When you aren't allowed to talk about things, is that restricted to what the devs are doing (like "They are looking into it, and that is all I can say") or is it more like a complete gag order?

This is an odd one to address. We have methods to the madness and all things have their time and place. We try to work toward finding that right time and place based on a variety of variables. It's what we do as Community Managers. There is more to what we do than simply following "orders" and we actively work cooperatively with a variety of teams to discern what the right time and place should be. We work as an entire entity and respect each other as professionals.
http://blue.mmo-champion.com/topic/156383-cms-%3E-gc-%3E-devs-%3E-gc-%3E-cms/
Put that pokeball away...its time for the masterball
01/24/2012 10:07 AMPosted by Killercaitie
/giltter


Oooooh, shiney!

WAIT A MINUTE!

What are you? David Bowie?

You can't do that unless you are a Goblin King!


you remind me of the babe...
01/24/2012 10:12 AMPosted by Dragontooth
you remind me of the babe...


Hey! That's my line!

>:l
To add really quickly - what you're seeing happening now in this thread is one of the reasons why blues rarely post in constructive discussions unless warranted. Kind of a prime example of the conversation skewing. :P

Not that there's anything wrong with people having fun, mind, but just pointing out a real world example of what she was talking about for people who may be browsing this thread at a later time.
01/24/2012 10:00 AMPosted by Nethaera
Generally, yes. If we see some really good feedback or ideas, we will often take it with us when we meet with the developers (which is generally a weekly face to face meeting.)


And by this you mean skype :D

It is nice to know when you bring an idea out that someone notices it. Why cant a CM say. Interesting I'll mention this during our weekly dev meeting.
schemes are good.
01/24/2012 10:15 AMPosted by Alona
Kind of a prime example of the conversation skewing. :P


I'm leading by example! Oh wait...
Sometimes we just don't have anything we could effectively add to the conversation.... It's a balancing act.


Plus there's a healthy dose of being damned if you do, damned if you don't.

I generally see three results from Blue responses:

1.) Some folks agree, but want to hear more.

2.) Some folks disagree, and want further explanation.

3.) Some folks are indifferent and accuse Blizzard of not posting anything important.

If a Blue doesn't respond or continually follow-up, then folks question if they're reading.

I think to some extent, we as a whole community act a bit like children clamoring for the attention of a parent or older sibling. "Are you watching now? How about now?! Are you watching NOW?!"

(Okay, roll out the Big Brother analogies, now. :P)
01/24/2012 10:16 AMPosted by Reveries
Generally, yes. If we see some really good feedback or ideas, we will often take it with us when we meet with the developers (which is generally a weekly face to face meeting.)


And by this you mean skype :D

It is nice to know when you bring an idea out that someone notices it. Why cant a CM say. Interesting I'll mention this during our weekly dev meeting.


It would be nice, yeah, but even on that mustard seed people would assume that whatever they're responding to would be guaranteed to get in the game. Someone always would, because everywhere you go, there's always at least one dumbass.
To add really quickly - what you're seeing happening now in this thread is one of the reasons why blues rarely post in constructive discussions unless warranted. Kind of a prime example of the conversation skewing. :P

Not that there's anything wrong with people having fun, mind, but just pointing out a real world example of what she was talking about for people who may be browsing this thread at a later time.


Topics get derailed all the time. I understand blues not posting because of the dissecting of there comments. But people oogling over blue posts would lessen if there was more of them. Kind of like MVP's post they get a little oogling but not to much.
Generally, yes. If we see some really good feedback or ideas, we will often take it with us when we meet with the developers (which is generally a weekly face to face meeting.)


And by this you mean skype :D

It is nice to know when you bring an idea out that someone notices it. Why cant a CM say. Interesting I'll mention this during our weekly dev meeting.


It would be nice, yeah, but even on that mustard seed people would assume that whatever they're responding to would be guaranteed to get in the game. Someone always would, because everywhere you go, there's always at least one dumbass.


I can start a rumor that wow is adding an addition bag slot and push it through in game chat forums on multiple sights and a few other things until something is in game or in blue its not confirmed and blizzard is always clear when things are factual and when things are questionable.

The point is that reducing the volume of posts by blue is just one way of dealing with the issues of a blue posting not the only way.
To add really quickly - what you're seeing happening now in this thread is one of the reasons why blues rarely post in constructive discussions unless warranted. Kind of a prime example of the conversation skewing. :P

Not that there's anything wrong with people having fun, mind, but just pointing out a real world example of what she was talking about for people who may be browsing this thread at a later time.


Topics get derailed all the time. I understand blues not posting because of the dissecting of there comments. But people oogling over blue posts would lessen if there was more of them. Kind of like MVP's post they get a little oogling but not to much.


While it would be nice if they post more, you have to understand that derailment probability increases tenfold if a blue posts because not only will it attract the people who want to have fun, but it will also attract those that want to post every gripe in the known world in that single thread because they now know it for sure had a blue's attention. As Allyraie said, they're damned if they do and damned if they don't. It's like a tightrope balancing act. I'm sure you'll see a lot more of them as MoP gets closer though.

Since CMs have other responsibilities besides the forums (the blog, meetings, etc.) I'm sure their days have been jampacked since the Blizzcon announcements, much like the rest of the blizzzard folks. We're just in a bit of a quiet spell right now, though you can still sometimes catch more information on their twitters if you're interested in outside social media. You'd have to put up with Zarhym and Bashiok making weird in-jokes though.

@Caitie: Someday you will reach the zen pinnacle and on that day - pigtails will be added for humans.
01/24/2012 10:25 AMPosted by Alona
@Caitie: Someday you will reach the zen pinnacle and on that day - pigtails will be added for humans.


& on that day, there shall be much rejoicing.
01/24/2012 10:16 AMPosted by Reveries
Generally, yes. If we see some really good feedback or ideas, we will often take it with us when we meet with the developers (which is generally a weekly face to face meeting.)


And by this you mean skype :D

It is nice to know when you bring an idea out that someone notices it. Why cant a CM say. Interesting I'll mention this during our weekly dev meeting.


Because then you would have roughly 50 thousand things for the CM's to bring up in the weekly meeting which would lead to poor time management and really long meetings.

This in turn would lead to the Dev's changing the format of the meeting to an all out CM nerf blaster slaughter fest.
And we love our CM's we can't have that.

On a further more serious note if you treat one kid like they are special eventually you have to treat them all that way. A public promise to a player that their thought/idea/gimmick/ect will be brought up in the meeting could spark a massive community out cry for any number of reasons.
01/24/2012 10:25 AMPosted by Alona
Since CMs have other responsibilities besides the forums (the blog, meetings, etc.) I'm sure their days have been jampacked since the Blizzcon announcements, much like the rest of the blizzzard folks. We're just in a bit of a quiet spell right now, though you can still sometimes catch more information on their twitters if you're interested in outside social media. You'd have to put up with Zarhym and Bashiok making weird in-jokes though.


*sigh* I just want my pat on the back sometimes.

When the forums dropped out last week I used twitter for the first time lol. I still am trying to figure it out. I remember reading something about a big announcement that was coming the next day and it ended up being about diablo...

I guess when it comes to news it is about how anxious people are for it.

Still its nice to have communication with blue not just reading a random thought they spam to anyone.
I do and don't like when Blue's post. Here is why.

Its nice knowing that they are interacting with the games community. It shows that they do care about the game.


I don't like it because when they say something about the game and or game play, flames and insults begin. B-team comments from blind fan-bois(sorry, if you're upset enough about a change to the game to insult people you don't know, but not quit, you are a fan-boi). Will surely come.


I would HATE to have to actually interact with the community if I worked for Blizzard. Damned if you do, damned if you don't.
Im positive they read the forums, so they can delete any thread that says bad things about the decisions blizz has made.

Case in point: in the last couple minutes a thread about the auto-enchant feature for people in dungeons and raids if there is an enchanter in the group has been deleted. Also a post that had quite a few people's opinions (not good opinions) on the incoming nerf to DS was deleted.
Of course, they have to be extremely careful about how or even if they can reply to certain topics, because they know that literally every single word will be dissected and analyzed by the community. .


Only people who haven't dealt with customers do not get this. I do know they get around this somewhat in the anonymity of the internet and avatars.


01/24/2012 08:56 AMPosted by Allyriae
If a CM sneezes, it's on MMO-Champion in 10 minutes.


Oh my!! Hope none of you are in Texas right now- Mountian Cedar season & a non stop sneeze fest!!

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