Scroll of Resurrection Known Issues (NEW)

Customer Support
Greetings folks,

Below is a list of known issues with the Scroll of Resurrection. Please note that some of the issues being reported may be intended. We will clarify below if the issue is intended or not.

1. Can't apply Scroll of Resurrection to Starter Edition Accounts (Intended)
2. Can't Character Transfer/Faction Change & Level Boost Separate Characters (Intended)
3. Faction Changed to the Wrong Side
4. Can't Level Above 80

Known issues can also be found here: http://us.battle.net/support/en/blog/4574889
Can't apply Scroll of Resurrection to Starter Edition Accounts (Intended)
The Scroll of Resurrection can only be used on accounts that have had at least 30 days of subscription time.

Can't Character Transfer/Faction Change & Level Boost Separate Characters (Intended)
The Scroll of Resurrection benefits, the level boost to 80 and free transfer to your friend's faction & realm, can only be redeemed on one character. E.G. You may NOT boost one character, and transfer a different one.

Faction Changed to the Wrong Side (Resolved)

If your character had a faction change performed, but you still ended up on the wrong faction as your friend who recruited you, please submit an online ticket so we may investigate. Please note, these issues may take up to 72 hours to resolve.

Update 3/9: This issue has been resolved. New Scroll of Resurrection invites should no longer experience this issue. If you accepted an invitation prior to 3/9, you will still need to submit a ticket.


Can't Level Above 80 (Resolved)

Some Scroll of Resurrection recipients cannot level above 80. We are actively investigating the issue and hope to have a resolution soon.

Update 3/9: This issue has been resolved. If you are still unable to level past 80, you may need to allow some time for the system to update. Alternatively, you may try a force update by updating account information such as your address, billing profile or subscription payment information.

Why didn’t my friend receive my Scroll of Resurrection invitation?
If your friend meets all the requirements, ask your friend to check their spam and junk folders. Your friend can also log in to Battle.net Account Management and click on Referrals & Rewards ► Scroll of Resurrection under their World of Warcraft account to view their invitation.

Scroll of Resurrection FAQ
http://us.battle.net/support/en/article/scroll-of-resurrection-faq

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