How do I buy game time with Account Balance?

Customer Support
I want to know if I can purchase a 1-Month WoW sub with the money I put onto my account, I loaded it up from multiple Visa Pre-paid cards and I couldn't find a spot to buy game time with it.
You can't currently use Battle.net Balance to purchase game time from the Blizzard Store.

Battle.net Balance FAQ
http://us.battle.net/support/en/article/battle-net-balance-frequently-asked-questions-faq

If you'd like to organise a refund you will have to contact Billing.
05/02/2012 07:56 PMPosted by Durze
I want to know if I can purchase a 1-Month WoW sub with the money I put onto my account, I loaded it up from multiple Visa Pre-paid cards and I couldn't find a spot to buy game time with it.


Not at this time, Durze, as Thelootgnome indicated there are currently some limitations to what the Battle.net Balance can be used for. Specifically the Balance can be used for most digital upgrades and game purchases as well as for World of Warcraft character services.

I'm not sure if or when that may expand but the FAQ will be updated to indicate any changes made. Sorry for any confusion that may have been caused.
Thank you both for the helpful information, tomorrow I will be using a pre-paid Visa card with enough to get it in one full shot instead of just adding it to the account as I did previously. If you can get back to this and verify that I can use the pre-paid Visa card (ie. 50$) to buy a 1-Month sub to avoid anymore mistakes.

Thanks!! :D
05/02/2012 08:57 PMPosted by Durze
If you can get back to this and verify that I can use the pre-paid Visa card (ie. 50$) to buy a 1-Month sub to avoid anymore mistakes.


Currently the prepaid credit cards are not officially supported on our site.

The reason normally lies with the fact we check against your billing information your financial institution has on file, as well as your name against what is on record. Many prepaid credit cards do not have this information stored on their card, so when we ping to request and validate it, we are unable to match up the information.

If you are able to register the card, and then created a Billing Profile you may be able to use it to purchase game time. If you already have the card it doesn't hurt to try.

How to create a Billing Profile and other troubleshooting steps can be found here: http://us.battle.net/wow/en/forum/topic/2416112618

You may also try calling our Billing and Account Services. If you are having trouble with a card they can sometimes help.

Billing and Account Services

Live Representatives Available Mon-Fri, 8am to 8pm PDT
For phone assistance please call: 1 (800) 592-5499 || 1 (800) 59-BLIZZARD

* Players in Australia should call 1-800-041-378
* Players in Singapore should call 800-2549-9273
* Players in Chile should call 1230-020-5554
* Players in Mexico should call 001-888-578-7628
* Players in Argentina should call 0800-333-0778
* All other international players should call: (949) 955-0283

Good luck!

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