[Mac] 5.0.4 Migration Patch Troubleshooting

Mac Technical Support
Hey Mac Community!

Here are some common troubleshooting steps listed that help resolve common patch migration issues, such as:

  • Being stuck at 0% for longer than 45-60 min
  • Being stuck on Checking for Updates, or Updating Setup Files
  • Other general patch migration issues that prevent the game from updating completely.

Before Troubleshooting
  • Make sure your client is 10.6.8 or higher. 10.5.8/10.4.11 is not supported

Troubleshooting

    Close existing tools processes and re-run the launcher
      1. Close all existing processes of Agent, Blizzard Launcher and Diablo III Launcher, StarCraft II or WoW Launcher.
      2. Run the shortcut to your game build or run the game Launcher in the installed game folder.

    Clear out the existing Battle.net tools folder and rerun your existing game Launcher
      1. Close all existing processes of Agent, Blizzard Launcher and Diablo III Launcher, StarCraft II or World of Warcraft Launcher.
      2. Navigate to Users/Shared and delete the Battle.net folder.
      3. Run the World of Warcraft Launcher.


If all else fails, delete your current build of World of Warcraft and use the new 5.0 Installer on Battle.net. Read our World of Warcraft Uninstall article for uninstalling steps and how to download the new installer: http://us.battle.net/support/en/article/uninstall-reinstall-instructions-for-patching-issues

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