Lost and Found items broken

Bug Report
I was in the hozen cave and looted the Lost Hozen Spear, I got the achievement for it but no item in my inventory
Yes, that has happened to me twice and another guildie at least once. Tickets are open.
Seems a lot of people are looting these types of items and they are not getting the item in their bags.

And they get the achievement to show they looted it but GM's are saying there is nothing they can do.

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