So when can I use my Cinder Kitty?

Customer Support
I bought it very early this morning...the fee has been charged to my debit card.

but at this time (3:59pm) it is still being shown a Queued...on the status page.
The fee has been placed on hold on your credit card. It can take up to 3 days for the item to clear.
Actually I see the charge has been debited to my bank account.
12/05/2012 12:59 PMPosted by Oktag
..the fee has been charged to my debit card.


To be clear, the funds are being held for the pending purchase, but technically, the card has not yet been charged. It usually takes up to 72 hours before the funds will be transferred.

Regardless, the pet should have already been attached to your account, though it can take a little while to update.

Have you logged out of the game completely, Oktag? It should be sent to the first character that logs in once that goes through.

You can try changing your password, that often forces the account to update.

12/05/2012 01:04 PMPosted by Oktag
Actually I see the charge has been debited to my bank account.


Yes, held funds for pending purchases will usually look the same as one that has completed. :)
Ok, thanks for the update.

I am logged out right now...I will look when log back in later on.

I am just chomping at the bit to get hem walking behind me in game so that all I encounter will know that I supported your efforts to support Sandy victims.

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