Account 10 Day Free Trial ineligibility

Customer Support
Post Limit:

This World of Warcraft license is not eligible for this promotion.
This license may have already received free game time. If you have questions, please contact Blizzard Support.

What are the factors to be ineligible because on the e-mail I received the only terms and conditions that applied to being able to accept the game time were to redeem before January 6th, 2013.
It sounds like you already used some free game time. You're welcome to put in a ticket or call up billing for more details though.

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