NEED HELP!! game trying to download something

Technical Support
the past 3 days some thing is trying to download with in the game, most of the time my game menu is red and my latency is well over 1000. it says Download 0% complete for the past 3 days. and its giving me some bad lag. i have tryed other realms and toons i even played my wifes toons and its all the same. some help would be great its making me mad. thank you.
do you have Verizon?
no comcast/xfinity but i have been playing with comcast for a few months and been great till 3 days ago.

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