Lag for the last 3 days - Verizon Fios

Technical Support
I also for the last 3 days or so have had horrible high MS. Any update?


Tracing route to 12.129.209.68 over a maximum of 30 hops

0 Javis-PC.home [192.168.1.2]
1 Wireless_Broadband_Router.home [192.168.1.1]
2 L100.LSANCA-VFTTP-113.verizon-gni.net [98.119.77.1]
3 G0-5-1-5.LSANCA-LCR-21.verizon-gni.net [130.81.182.224]
4 so-3-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.151.236]
5 0.xe-8-0-0.BR3.LAX15.ALTER.NET [152.63.114.249]
6 192.205.35.161
7 cr2.la2ca.ip.att.net [12.123.30.134]
8 * gar20.la2ca.ip.att.net [12.122.128.181]
9 12-122-254-238.attens.net [12.122.254.238]
10 206.16.68.46
11 * * *
Computing statistics for 250 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Javis-PC.home [192.168.1.2]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% Wireless_Broadband_Router.home [192.168.1.1]
0/ 100 = 0% |
2 5ms 0/ 100 = 0% 0/ 100 = 0% L100.LSANCA-VFTTP-113.verizon-gni.net [98.119.77.1]
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% G0-5-1-5.LSANCA-LCR-21.verizon-gni.net [130.81.182.224]
0/ 100 = 0% |
4 11ms 0/ 100 = 0% 0/ 100 = 0% so-3-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.151.236]
3/ 100 = 3% |
5 25ms 11/ 100 = 11% 8/ 100 = 8% 0.xe-8-0-0.BR3.LAX15.ALTER.NET [152.63.114.249]
0/ 100 = 0% |
6 9ms 3/ 100 = 3% 0/ 100 = 0% 192.205.35.161
97/ 100 = 97% |
7 --- 100/ 100 =100% 0/ 100 = 0% cr2.la2ca.ip.att.net [12.123.30.134]
0/ 100 = 0% |
8 --- 100/ 100 =100% 0/ 100 = 0% gar20.la2ca.ip.att.net [12.122.128.181]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% 12-122-254-238.attens.net [12.122.254.238]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% 206.16.68.46

Trace complete.



Tracing route to 12.129.209.68 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 4 ms 4 ms L100.LSANCA-VFTTP-113.verizon-gni.net [98.119.77.1]
3 7 ms 7 ms 8 ms G0-5-1-5.LSANCA-LCR-21.verizon-gni.net [130.81.182.224]
4 7 ms 7 ms 8 ms so-3-1-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.151.236]
5 7 ms 8 ms 8 ms 0.xe-8-0-0.BR3.LAX15.ALTER.NET [152.63.114.249]
6 25 ms 58 ms 7 ms 192.205.35.161
7 12 ms 35 ms * cr1.la2ca.ip.att.net [12.123.132.129]
8 7 ms 32 ms * gar29.la2ca.ip.att.net [12.122.129.241]
9 8 ms 11 ms 8 ms 12-122-254-238.attens.net [12.122.254.238]
10 38 ms * 40 ms 206.16.68.46
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
I contacted Verizon and they advised me that this is an ongoing issue and that they are aware of it. They stated that ETA is tomorrow 02/01, and that they contacted their central offices. Hope they do fix this and this helps some of you rest at ease until tomorrow.
Having same issue. Glad to hear you got somewhere with Verizon, i tried talking to them and they kept telling me to talk to blizzard.
it still bad but I was actaully ablee toget on my toon but lag of 8k+ so guess baby steps
Hi. I too am having lag problems. I have Verizon FiOS and am located in New York. This just started 4 days ago, on Monday, for me. It seems to only occur at night, at around 8pm-12am eastern time.

It spikes up to the red zone, to the 1000's and then 3000's, and becomes unplayable. It even disconnects me sometimes.

The wierd thing is, I lag on Sen'jin and the battle.net site, but not on Wildhammer. My connection on Wildhammer is completely fine.
I am having the same issues, I am also with Verizon. It is 2/01 and the problem still lingers. One may almost suspect that nothing is actually being done.
That is what I fear.
Update for anyone following my awesome Verizon internet adventure! I just got done speaking to someone who actually knew what the hell I was talking about. Her response at this time

ETA says will be tomorrow, but I will be very honest with you, this outage is being worked on since last Sunday. Seems that is something more serious than what the techs assumed at first .


In regards to the information I was provided by the awesome Blizzard Support to contact my ISP and speak with a tier 2 rep who knows how to read traceroutes.

I do understand what they are asking us to do. But like I said, and I prefer to be honest. On this conditions (the current outage) we wont have any success with the traceroute


As you guys can see, It might be a few more days. Hope this is helpful.
Thanks for the updates! Will keep checking back!
Spiderduff:

You may have put a glimmer of hope for us all up there. The problem that I see with Verizon pathpings is actually more on the AT&T side and it is at a internet backbone hub. If Verizon is saying that things may be repaired next week -- that could well mean repaired for the rest of us as well. Those not using Verizon but still pathing through that problem zone.
Glimmer or hope maybe...inspiring me to do a server transfer to a server closer to where I am, for sure. Please update as you get information, thank you Spiderduff.

In the meantime I get to level my alt in 10 minute increments between lag spikes. Yah for rest xp!
Spiderduff:

You may have put a glimmer of hope for us all up there. The problem that I see with Verizon pathpings is actually more on the AT&T side and it is at a internet backbone hub. If Verizon is saying that things may be repaired next week -- that could well mean repaired for the rest of us as well. Those not using Verizon but still pathing through that problem zone.


The actual issue in that pathping is Alter.net, not AT&T. Always start at the problem router earlier in the path and go from there.

5 25ms 11/ 100 = 11% 8/ 100 = 8% 0.xe-8-0-0.BR3.LAX15.ALTER.NET [152.63.114.249]

8% packet loss on hop 5. Any 100% packet loss shown on AT&T is because those devices are set not to respond. That's a typical configuration for Blizzard's network once you go past the data center perimeter.
Well got an update
Thank you for waiting. Your service is attached to a slow speed group outage in the area. This problem began on Jan 25th, Verizon has been working to fix the server, but it's still a problem on our end. Should be solved within the next 48HRS. I apologize for that inconvenience.
can we have a link of where u get that information ?
Was chat support from webpage
How is your lag tonight guys? Mine seems to have subsided greatly but there is still a hint of it.
still hitting 3k+ but at least can get on toons most of the time cant do anything but at least its something new
I heard smoothping is workng out for people...Im going to give it a try, I will let you guys know how it works tomorrow. It's 7.50 a month. It reroutes your connection to avoid the problem ATT servers causing the unplayable lag. Sounds solid to me!

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