Random connection drops

Technical Support
Since last night I've been having random connection drops when playing WoW. I've tried restarting my modem and router countless times along with computer restarts. These disconnects are also happening to my brother(who isn't playing WoW) in a different room so I'm guessing it's not just a computer problem. I'm using Roadrunner cable internet and I haven't been able to find any info on this issue. I'm not sure which diagnotics I need to run for you to help me so I'll just leave that to you. Thanks

Edit: Here's some extra information about my connection that I've seen blues ask other posters.

-Wired Connection
-ESET NOD32 antivirus; Windows Firewall
-Nvidia network card
-TP-Link router
-WebSTAR modem
It happens to me too. It kicks me from the game and then says Unable to connect for a few minutes then when I log back on it kicks me again after few minutes. It gets annoying when trying to do dailies or pvp.
Still having this problem
You could create a Tracert and Pathping and we can have a look:

https://us.battle.net/support/en/article/performing-a-traceroute

https://us.battle.net/support/en/article/running-a-pathping-test?utm_source=internal&utm_medium=support_forums&utm_campaign=BlizzardCS

It is important that you test to the Battlegroup ISP number you play on. They are listed at bottom of page. If you aren't sure - mouseover the Battlegroups and a Realm list will appear.

The tests take a few minutes each. Let them completely finish.
Tracing route to 63.240.161.189 over a maximum of 30 hops

1 54 ms 31 ms 25 ms cpe-65-25-48-1.neo.res.rr.com [65.25.48.1]
2 28 ms 12 ms 28 ms cpe-65-25-48-1.neo.res.rr.com [65.25.48.1]
3 14 ms 14 ms 16 ms network-184-059-247-193.neo.rr.com [184.59.247.193]
4 20 ms 34 ms 24 ms network-065-029-001-032.midwest.rr.com [65.29.1.32]
5 42 ms 39 ms 39 ms ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
6 42 ms 36 ms 34 ms ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
7 34 ms 35 ms 40 ms ix-3-2-2-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.69]
8 35 ms 40 ms 59 ms 192.205.34.245
9 58 ms 47 ms 50 ms cr2.wswdc.ip.att.net [12.122.84.82]
10 38 ms 36 ms 44 ms cr1.cgcil.ip.att.net [12.122.18.21]
11 47 ms 45 ms 48 ms gar2.clboh.ip.att.net [12.122.133.197]
12 36 ms 35 ms 35 ms 12.122.251.50
13 39 ms 60 ms 46 ms 63.240.130.210
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Looks like a problem with your router/modem. Try a power cycle - DNS reset/flush. Here are a forum GM's instructions:

Here's how to power cycle:

1. Turn off all computers on the network
2. Unplug the power from the modem and the router (if applicable)
3. Wait about 1-2 minutes
4. Plug in the modem first and wait for it to completely boot up
5. If there was a router, plug the power back in and wait for it to completely boot up
6. Turn on the computer and try the game out

If that doesn't work try flushing the DNS:

(It looks like you removed the router/modem from that tracert - that reading is most important - try the power cycle anyhow - also paste a pathping)

http://us.battle.net/support/en/article/ip-release-renew-and-flush-dns
Tracing route to 63.240.161.189 over a maximum of 30 hops

0 Randy-PC [192.168.1.100]
1 cpe-65-25-48-1.neo.res.rr.com [65.25.48.1]
2 cpe-65-25-48-1.neo.res.rr.com [65.25.48.1]
3 network-184-059-247-193.neo.rr.com [184.59.247.193]
4 network-065-029-001-032.midwest.rr.com [65.29.1.32]
5 ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
6 ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
7 ix-3-2-2-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.69]
8 192.205.34.245
9 cr2.wswdc.ip.att.net [12.122.84.82]
10 cr1.cgcil.ip.att.net [12.122.18.21]
11 gar2.clboh.ip.att.net [12.122.133.197]
12 12.122.251.22
13 63.240.130.210
14 * * *
Computing statistics for 325 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Randy-PC [192.168.1.100]
0/ 100 = 0% |
1 12ms 0/ 100 = 0% 0/ 100 = 0% cpe-65-25-48-1.neo.res.rr.com [65.25.48.1]
0/ 100 = 0% |
2 12ms 0/ 100 = 0% 0/ 100 = 0% cpe-65-25-48-1.neo.res.rr.com [65.25.48.1]
0/ 100 = 0% |
3 21ms 0/ 100 = 0% 0/ 100 = 0% network-184-059-247-193.neo.rr.com [184.59.247.193]
0/ 100 = 0% |
4 20ms 0/ 100 = 0% 0/ 100 = 0% network-065-029-001-032.midwest.rr.com [65.29.1.32]
0/ 100 = 0% |
5 41ms 0/ 100 = 0% 0/ 100 = 0% ae-3-0.cr0.dca20.tbone.rr.com [66.109.6.70]
0/ 100 = 0% |
6 41ms 0/ 100 = 0% 0/ 100 = 0% ae-1-0.pr0.dca10.tbone.rr.com [66.109.6.165]
0/ 100 = 0% |
7 38ms 0/ 100 = 0% 0/ 100 = 0% ix-3-2-2-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.69]
1/ 100 = 1% |
8 42ms 1/ 100 = 1% 0/ 100 = 0% 192.205.34.245
99/ 100 = 99% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.wswdc.ip.att.net [12.122.84.82]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% cr1.cgcil.ip.att.net [12.122.18.21]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% gar2.clboh.ip.att.net [12.122.133.197]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% 12.122.251.22
0/ 100 = 0% |
13 --- 100/ 100 =100% 0/ 100 = 0% 63.240.130.210

Trace complete.

I haven't been disconnected yet today, but I'm not convinced the problem just solved itself overnight. Thank you for your help Tratt
You are pathing through the problem zone of the backbone to Blizzard. Hop 8 and 9. Your local isp looks good - like I said try the power cycle - dns thing. See how things go. If you start dropping later run a pathping then.
Thanks again, I'll let you know how it goes.

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