Been 90 minutes now. Not sure if doing both means a two hour time or what. All I want to know if there is a problem with my transaction.
Some transactions are backed up right now. You'll want to give it some time to process ;) Technically speaking, it can take up to 72 hours to complete, though it very rarely does take that long.
Don't worry, you are not the only one. My faction change is taking forever too. (3 hours so far). Just playing on alts until I see that lovely symbol