Jeweled Onyx Panther ticket

Customer Support
I don't want to seem like I'm an impatient person, but it kind of cripples me trying make money when I spent most of my money on an item that is glitched. I opened a ticket about 2 days ago about my Jeweled Onyx Panther being unable to be put up on the auction house, it tells me "You cannot auction an item with used charges". I've asked many people if they've had tickets answered the past two days, and it seems it's only been me with a ticket that hasn't been answered. Am I glitched or is there a reason why ticket hasn't been answered yet?
I'd continue waiting. The queue is pretty busy as of late.

You can also check for a reply here:
https://us.battle.net/support/en/ticket/status
In game it says average wait time is a bit over 10 hours and a lot of people have gotten tickets answered on my realm recently within 24 hours
Just wait to be answered a gm will be able to help for that issue.
With a major patch released last week, I am sure there are a ton of other people with tickets they are working on. Hopefully, it doesn't take much longer.
To clarify a bit... this is a long-running (but very infrequent) bug with certain items.

The item only has one "charge" when being learned, but for some reason, the Auction House won't accept the item as-is.

This is very easily fixed - all the Game Master has to do is give you a "fresh" item as a replacement. Make sure that your ticket (and anyone else's ticket who runs across this thread at a later date) specifically mentions the "cannot auction an item with used charges" error message - that will help the Game Masters properly identify the problem you're having.
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In game it says average wait time is a bit over 10 hours and a lot of people have gotten tickets answered on my realm recently within 24 hours


The times that they list are the average ticket time. Your situation is a little more unique, since it's not often an item is created that has "used charges" on it. The GM is going to have to swap out the item for you, so it's a little more involved than a quick ticket response.

Hopefully it will be addressed soon, though. The cost of making those things is a tad... I'll go with ridiculous here. That won't break the CoC. Good luck getting a nice chunk of gold back when you sell it.

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