Random DCs

Technical Support
Post Limit:
I've been tossed out of my game 3 times today without warning. Each time it happens I hit login again immediately, and it says 'Success!', but then takes me to the realm selection screen and fails at 'Connecting to Server'. A few minutes later, all's well and I can login again.

Is there something I can do to fix this? Is it an error on Blizzard's end?
Zulzul

Lets try power cycling the connection. This will clear out the DNS cache and allow the connection to build new connection information.

Here's how to power cycle:

1. Turn off all computers on the network
2. Unplug the power from the modem and the router (if applicable)
3. Wait about 1-2 minutes
4. Plug in the modem first and wait for it to completely boot up
5. If there was a router, plug the power back in and wait for it to completely boot up
6. Turn on the computers and try the game out

If that doesn't work try flushing the DNS: http://us.battle.net/support/en/article/ip-release-renew-and-flush-dns

Let me know what happens.
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information
Thanks for responding Dankorii. I've power cycled my connection, and I'll let you know if the issue reoccurs.
Zulzul

You're welcome, if you do continue to have issues, please respond with the following information about your network:

* Windows Xp, Vista, or 7 (also include if it's a 32 or 64 bit version)
* Firewall (McAfee, Norton, ZoneAlarm, etc.)
* Network Adapter brand, model, driver date, and driver version number (Steps below)

1. Click Start.
2. Click Control Panel.
3. Double-click on the System icon (in Windows XP, you may need to click Switch to Classic 4. View on the left hand side of the screen).
5. Select the Hardware tab.
6. Click on Device Manager
7. Expand the section labeled Network Adapters.
8. Right-click on your network card and select Properties.
9. Click on the "Driver" tab at the top


* Router brand and model # (this should be printed somewhere on the front or back or bottom)
* Cable or DSL Modem brand and model #(this should be printed somewhere on the front or back or bottom)
* ISP (Internet Provider)
* Is the connection wired or wireless
* Location (City, State)
* Traceroute ( http://us.battle.net/support/en/article/performing-a-traceroute )
______________________________________________________
I'm available Monday through Friday from 11AM to 8PM Pacific Time
Support Contact Information

Got some feedback? https://www.surveymonkey.com/s/Dankorii

Join the Conversation