Welcome to the Customer Support Forum!

Customer Support
The Customer Support forum cultivates a beneficial relationship between our support departments and player community by providing a friendly environment where players can exchange information, access self-help resources, discuss in-game issues, and receive meaningful guidance through personal and fun interactions with Blizzard representatives.

The representatives who staff this forum are dedicated to providing our players with the information and resources necessary to help ensure in-game experiences are as [EPIC] as possible. As part of this effort, visitors of this forum can expect to find a host of information pertaining to in-game and account issues, including (but not limited to):

  • Account Security and Compromise Recovery
  • Account and Character Services
  • Customer Service Interactions
  • Notable Customer Service Policy Changes

Players are encouraged to ask questions, share advice, provide feedback and participate in on-going discussions on the Customer Support forum. Accordingly, it is of utmost importance that all players treat each other with respect and courtesy. For more information, please review the Forum Code of Conduct and the Forum Guidelines below.

As a reminder, the Customer Support forum is not an alternative to the email, telephone, or in-game petition queues. To request assistance, please contact our customer service staff directly. (Contact Blizzard Support )

We hope you enjoy your time here on the Customer Support forum. Have fun!
In addition to the forum Code of Conduct, here are some common courtesy guidelines to follow. While these do technically fall within the bounds of the Code of Conduct, these cover more specific examples of common errors that will lead to thread deletions or posting privileges being revoked.

  • The World of Warcraft forums are for discussion of topics directly related to World of Warcraft.
    The forums here are specifically to discuss the game and related topics. Any topics not related to World of Warcraft, Battle.net, or Blizzard Entertainment are subject to deletion.
    • Note: We allow one off topic thread to be maintained in the Customer Support forum where regular and visiting posters may engage in more social discussions not directly related to World of Warcraft or other support issues. A few rules apply as follows:
      • Discussion of forum moderation or other users/threads should be avoided.
      • Whoever caps the thread is able to create the next one (though if the new one isn't made within 30 minutes or so someone else is able to so as to keep the thread going).
      • The title should always start with [CS Lounge]. Any additional header need to abide by policy.
  • Don't post in all capital letters, use a misleading title, excessive punctuation, and/or non-standard symbols, etc.
    While everyone wants their posts read, we ask you to refrain from using these types of tactics in order to bring more people to your thread. Let your post stand on its own merit. Threads violating this guideline are subject to deletion.
  • Using the words "Blizzard," "Blue," or any community team members' names in a thread topic is frowned upon.
    Everyone would like Blizzard to read and acknowledge his or her post, and we understand that; however, use of such words in the subject line does not help that come to pass. Please make your thread title relevant to the post subject. Threads violating this guideline are subject to deletion.
  • Posting "First" or IBTL ("in before lock") constitutes as spamming.
    You will be suspended if you create a post that is intended to call out that you achieved a specific reply number in a thread. This is considered spamming. Posting IBTL ("in before the lock") is not helpful, and if you feel a thread should be moderated please use the rating button to do so.
  • Do not "bump" posts.
    The act of posting simply to bump a thread is considered spamming. This also includes bumping very old threads for no reason (called "necro bumping" or "necroing").
  • Petition posts are frowned upon.
    These are discussion forums and, as such, we ask that you hold discussions. Creating a thread to ask for replies as votes is not a discussion. Threads violating this guideline are subject to deletion.
  • Do not post about locked or deleted threads.
    Posts that are moderated have a reason behind the moderation. It's up to you to read the forum Code of Conduct and these guidelines to determine what you did wrong, learn from your mistake, and attempt to post again without breaking any rules.
  • Derailing a thread into a discussion about the Forum Code of Conduct
    If you are providing information about the Forum Code of Conduct, please do so once in a constructive manner and refrain from derailing the thread into a discussion about the Forum Code of Conduct. Doing so is not productive and will many times takes attention away from the issue being reported. While we encourage players to abide by the Forum Code of Conduct, it is not the responsibility of other posters to enforce it. If someone else has already provided the information, quoting or reiterating the forum CoC policy is not needed unless the original poster asks for further clarification.

    If a player responds negatively to a suggestion regarding the Forum CoC, we recommend reporting the original post that contains the violation so that the CS forum moderation team can make any necessary edits; provide education and clarification on both the forum policy and the main issue.

There is also cool down period we institute during times of high forum traffic. If you are violating policy during one of these times due to frustration, you may be given a three-hour cool down suspension. This does not get logged on your record and is simply in place to keep the forums readable and civil. Serious violations will still have the appropriate action taken against them as documented in the Code of Conduct, and we do keep track of these cool down periods separately—if one is found to be repeatedly violating policy, appropriate action will be taken.
Important Reminders:

    Search - (http://us.battle.net/wow/en/blog/1123259)
    The search function at the top of the World of Warcraft community site is extremely effective and robust. Before you create a new forum topic, please be use it to search for similar topics, blog posts, or web pages that may contain the answer for which you are looking. Making a new thread on an existing subject can result in your thread being deleted or, if you continue to re-post the same content, the loss of your forum privileges for spamming.

    Rating - (http://us.battle.net/wow/en/blog/1116856)
    The forum rating system can be used to promote positive discussion, demote unhelpful comments. At the bottom of each post you will see a "thumbs up" (Like) and a "thumbs down" (Dislike) icon. Clicking the "thumbs up" icon will rate the post up. If enough people like a post, it will gain a Highly Rated status and gain a highlighted background. Clicking the "thumbs down" icon will rate the post down. If enough people dislike a post, it will be darkened.

    Please note that you can only rate each post once. Use your power wisely to help foster a positive and helpful forum community.

    Reporting -
    If you believe a post violates the Code of Conduct you can report it by selecting the down arrow in the upper right corner of the post and clicking Report Post. A Report post window appear that allows you to select the appropriate category for the report as well as fill out a more comprehensive description of a violation if needed.
Customer Service Forum Reps

It can sometimes be difficult to find information from our Customer Support representatives, so we've provided the links below, which lead to all current posts from the Support team:

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