★★ [NEW - 9/16] Attention: iPhone/iOS Users★★

Customer Support
Greetings, everyone!

In just a few days, Apple will be releasing the latest iOS update as well as the new iPhone.

What’s Being Updated?
Updates to photos, messages, notifications, and more. Visit Apple’s iOS page to learn more.

The upcoming iOS update may cause iPhone Mobile Authenticators to reset. When you update your phone's OS, we recommend taking any one of the following precautionary steps:

  • Write down your authenticator's Serial Number and Restore Code so that you may restore your authenticator to your phone after the OS update is finished. You may also wish to take a screenshot of this information.

  • Temporarily remove the authenticator before updating. Reattach the authenticator again once your iOS update is complete. You can remove the authenticator through our Web Chat option if necessary by contacting the Blizzard Support page and selecting Battle.net > Can’t log in > Remove Battle.net Authenticator > Continue > Live Chat or Phone Callback > Continue without logging in. You will be required to attach a government issued photo ID (driver's license, passport, military ID). Customer Support may not be able to assist otherwise.

    If Live Chat does not appear to be working properly, the Live Web Chat Troubleshooting article may help.

  • Update over Wi-Fi. iPhones that are updated over Wi-Fi rather than through a computer are less prone to accidental resets.

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