Support Forum Agent
Greetings Battle.net and Hearthstone Beta Users,
We've seen an increase of the inability to login to Battle.net/Hearthstone due to BLZBNTBGS80000011 errors. We would like to gather logs to help our teams resolve these errors.
If you are continuing to get BLZBNTBGS80000011 errors:
2. Send an email with the zip archive to: firstname.lastname@example.org
3. Use this line for the subject: [XXForumNameXX] [BLZBNTBGS80000011 Errors] 
4. Please include any additional numbers in parentheses in the email body field.
This may not result in an immediate fix for your individual issue, but it will go directly towards getting this sort of issue fixed in general.
Thanks in advance.
Edited by Machkhan on 10/1/2013 1:55 PM PDT
It wasn't working and then after i downloaded the goblin and did the logs, and updated to the newer flash and now will have more customized advertisements...sigh...it opened again. yeah...
My Advanced Systemcare Ultimate is declaring that I have a threat, type: Gen:Heur.Krypt.69
In my Program files (x86)World of Warcraft Public Test\Wow.exe
I'm not sure what to do.
Do I still send you the logs?
Do I remove the threat?
Add to whitelist?
Erase and reinstall the browser for World of Warcraft?
Hi guys, I got this error, but I tried something that I read on the SCII forums. I deleted Battle.net and Blizzard folder on the path C:\ProgramData. After that, I started the installation file that I downloaded, and now everything is going fine :)
Dabar mentioned this in another thread. - http://us.battle.net/hearthstone/en/forum/topic/10262446331?page=1#new-post
Apparently it works for some.
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.