Game stuck at startup seeing closed gates

Posts: 2
Same Same OSX Mavericks. Can click credits to get into the menu screen but tutorial does not play and can't select any heroes (all locked) any1 have a fix yet?
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Posts: 27
10/30/2013 04:35 AMPosted by Maximus
Same Same OSX Mavericks. Can click credits to get into the menu screen but tutorial does not play and can't select any heroes (all locked) any1 have a fix yet?
'

It's being worked on: http://us.battle.net/hearthstone/en/forum/topic/10388538829?page=3#43
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Posts: 2
Same problem Windows 7
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Posts: 5
Seems to be fixed for me. I didn't do anything.
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Posts: 171
I'm still having the same issue..... This is getting old.
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Posts: 1
here's what solved it for me:

Exit Battle.net Launcher
Start Battle.net Launcher with Administrator Rights
Launch Hearthstone
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Posts: 828
I deleted the battle.net folder compeltely, restarted launcher, WORKING PERFECT
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Posts: 171
10/30/2013 06:43 PMPosted by VzwsoN
I deleted the battle.net folder compeltely, restarted launcher, WORKING PERFECT


This didn't work for me. I've also tried running as admin with no luck...
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Posts: 3
here's what solved it for me:

Exit Battle.net Launcher
Start Battle.net Launcher with Administrator Rights
Launch Hearthstone


This actually worked for me. This usually never ever works for other issues but this time it totally worked. The "locked gates" opened right up!
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Posts: 171
bump...
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Posts: 3
Posted by Maximus
Same Same OSX Mavericks. Can click credits to get into the menu screen but tutorial does not play and can't select any heroes (all locked) any1 have a fix yet?

'

It's being worked on: http://us.battle.net/hearthstone/en/forum/topic/10388538829?page=3#43


This is not the same problem. I can't even click on credits or get into the menu screen. The doors are just closed and the game freezes.

Also it would be great if someone from Blizzard would even acknowledge this problem.
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Posts: 6
This is not the same problem. I can't even click on credits or get into the menu screen. The doors are just closed and the game freezes.

Also it would be great if someone from Blizzard would even acknowledge this problem.


Agree with both points. This is very likely not the same problem.

Four pages long thread and no blizz response -.- Would be good to know at least they are aware of this.

Best wishes
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Posts: 352
Same here. Mac OSX 10.8.5.
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Posts: 11
https://us.battle.net/support/en/article/checking-your-windows-hosts-file?utm_source=internal-support_forums&utm_medium=posting&utm_campaign=BlizzardCSEU&utm_content=161013

fixed it for me.
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Posts: 171
https://us.battle.net/support/en/article/checking-your-windows-hosts-file?utm_source=internal-support_forums&utm_medium=posting&utm_campaign=BlizzardCSEU&utm_content=161013

fixed it for me.


Not for me. I'm still waiting for a blue to chime in?
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Posts: 692
I am experiencing the same problem where the game just freezes, I can't click the menu for credits, and when I start the app directly the tavern doors show up for like one second and then the app closes.

I've tried stopping process from running on startup and also the hosts file solutions with no success of fixing the issue.

The only way I have to do anything is ctrl+alt+del and kill the process, not even alt+tab works.

I have to note tho, running heartstone.exe directly did triggered my Eset to ask if I wanted to allow Heartstone to the internet, I granted permissions, but still same issue.
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Posts: 3
https://us.battle.net/support/en/article/checking-your-windows-hosts-file?utm_source=internal-support_forums&utm_medium=posting&utm_campaign=BlizzardCSEU&utm_content=161013


fixed it for me too. Thanks.
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Posts: 171
bump
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Posts: 171
Hoping that Blizzard will see this, eventually.....
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