Game stuck at startup seeing closed gates

Posts: 32
THIS FIX BELOW WORKS!!!!

Hi, I'm from Brazil and had the same problem. A blue(http://us.battle.net/hearthstone/pt/forum/topic/9792650092#13) said on PT forums to do these two things:
https://us.battle.net/support/en/article/deleting-battlenet-files
and
https://us.battle.net/support/en/article/delete-the-battlenet-cache-folder

Works!! Thank you!!
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Posts: 167
THIS FIX BELOW WORKS!!!!

Hi, I'm from Brazil and had the same problem. A blue(http://us.battle.net/hearthstone/pt/forum/topic/9792650092#13) said on PT forums to do these two things:
https://us.battle.net/support/en/article/deleting-battlenet-files
and
https://us.battle.net/support/en/article/delete-the-battlenet-cache-folder

Works!! Thank you!!


Sorry, but this still does not fix the issue. I followed all steps in both of those links.

WTB blue response.
Edited by Chayot on 11/6/2013 6:38 PM PST
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Posts: 167
bump...
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Posts: 7
Same Here,

No solution
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Posts: 1
here's what solved it for me:

Exit Battle.net Launcher
Start Battle.net Launcher with Administrator Rights
Launch Hearthstone


This actually worked for me. This usually never ever works for other issues but this time it totally worked. The "locked gates" opened right up!


I was having the same problem when I first got my key....waited around for blizz to put out a fix for 3 days...was about to give up and tried the above. Worked instantly.
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Posts: 2
Same here.
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Posts: 2
Mine just has a black screen where I can see options or the bottom left icon (forget which) after about 15-30 seconds if I alt-tab out of it I can an Oops pop up saying the game crashed from file "2013_11_11_xxxxxx" the last 6 digits change every time.
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Posts: 2
I fixed this problem by waiting about 20 minutes. and the doors magically opened =P.... i have never had the problem since
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Posts: 2
11/11/2013 07:15 AMPosted by Van3
Mine just has a black screen where I can see options or the bottom left icon (forget which) after about 15-30 seconds if I alt-tab out of it I can an Oops pop up saying the game crashed from file "2013_11_11_xxxxxx" the last 6 digits change every time.

Try clicking on the little options button just over play in the battle.net launcher and select "Scan and Repair" that might help =P
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Posts: 1
bump, same issue with freezing at saloon doors.
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