Issue - No Tutorial - Reproduction Explained 'click to start'

Posts: 2
Me too
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Posts: 2
Me too, I was quite excited to play this game too after seeing many people stream it. Quite the bummer to be honest. Reset would be godlike ;)
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Posts: 1
Make that another person cant get past the tutorial, stuck on the screen right after the "Click to start" nothing loads!
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Posts: 11
I need one too
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Yup. Same as all the rest of the people on these 37 pages so far.
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Posts: 8
Same here. Click to Start does nothing. "Credits work around" at least gets me a different screen but nothing to work with.

Windows 7
US

More info upon request.
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Posts: 1
Windows 7 NA
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Worked for me too. I`m Using mac and I was having dificulties with other explanations. This was simple and easy.
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Posts: 2
Sorry.

I tried this and it worked for me

Under Options, select Game Settings and next to Hearthstone, click the Reset User Options button.

Relaunched game.


This worked for me.
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Posts: 10
Well I was able to login, started finishing tutorial and got to Illidan and was delivering the killing blow with pyroblast and the game locked up. now I get a playful sprites error. :(

System: OS X 10.8.5

Region: NA

Macbook Pro Retina, 2.4 GHz Intel Core i7
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Posts: 1
I need a reset. I've tried everything suggested. I guess its good this was caught in the beta

EDIT: Nevermind, it works now!
Edited by Nutritional on 10/30/2013 6:07 PM PDT
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Posts: 5
I got past the click to start and the blue wheel starts to turn. I then got error "Your game has been disconnected from the battle.net game service. You can try to reconnect again by starting another game" and hangs. had to alt+f4 to shut it.

ConnectLog.txt
********************
process attached
Thu Oct 31 09:08:38 2013 [MAIN] client.config says aurora.version.source='product'
Thu Oct 31 09:08:38 2013 [LOCS] 11010= <------------------------------------- error
Thu Oct 31 09:08:45 2013 [AUTH] 3=
Thu Oct 31 09:08:45 2013 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=52350591 currency=USD accountRegion=1 currentRegion=1 country=MYS
Thu Oct 31 09:08:45 2013 [ACCO] AccountListener.OnSubscriptionActive entity=52350591
Thu Oct 31 09:08:47 2013 [ACCO] 3=
Thu Oct 31 09:08:55 2013 [MAIN] FindGame deck=0
Thu Oct 31 09:08:55 2013 [GAME] GameListener.OnEnteredGame 12.130.244.108:3724 49074 hCDdCO
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Posts: 2
[quote]

Under Options, select Game Settings and next to Hearthstone, click the Reset User Options button.

Relaunched game.


i tried this and it worked great thanks a lot. i will try and see what will happen later thanks again
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Posts: 10
ill update my status on this ...

i have been able to connect and play finished the tutorial with few bugs had to close client 2 times randomly i think, then i start practice . make 1 match in play mode, then go back to practice
and got stuck again .. i played for a good 40 mins :D

now have the playful spirits ...

i think its more a connectivity issues

thx blizzard
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Posts: 142
windows 7
NA
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Posts: 3
Hey, so I've been having the same issue with the closed box/sprites for the entire day. However, I think I may have uncovered a fix that works. Follow these instructions (I went ahead and just deleted the entire top folders specified)

https://us.battle.net/support/en/article/deleting-battlenet-files
and
https://us.battle.net/support/en/article/delete-the-battlenet-cache-folder

Afterwards I was able to play, finish the tutorial and now I've been doing Arena for the past 2 hours.

Reply if it works so others know. If it doesn't work, oh well :(
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Posts: 3
windows 7

playing in AUS? so NA im guessing
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and another..
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Posts: 42
can't play tutorial or open the box even
windows 7
america
Edited by Tote on 10/30/2013 8:26 PM PDT
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