Nothing happens after "Click to start"!

Posts: 2
I'm so sad! I have been waiting to play this game and i finally got an email stating I can play the Beta! But when the download finished, I opened the game. I clicked "Click to Start", and waited. And kept waiting. :l Nothing happens! I've restarted my computer, scanned and repaired, same problem. I'm stuck and so sad! :( Anyone know what to do??
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Posts: 7
same thing is happening to me
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Posts: 5
I have the same problem.
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Posts: 5
So actually if you click options and then hit credits and back out of it, two drop down menus appear but you wont be able to play...you can just look around and all the heroes are locked.

buggy
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Posts: 48
arrrrgh.... same problem

do you know how long I've waiting for a key???
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Posts: 6
same thing happens to me tutorial never loads after clicking click to start
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Posts: 106
Same problem. I recently uninstalled diablo and WoW to make space. I just dragged to trash. Then I had another problem installing so I deleted a file called battle.net.

Then installed Hearthstone from scratch

Could the improper uninstall of diablo/wow be my problem? Did you guys do something similar?

Thanks
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Posts: 2
Same problem! Any progress guys?
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Posts: 14
Same problem
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Posts: 4
same problem im sad
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Posts: 150
This is happening to me as well. I got the email last night and was able to play a few of the tutorials, but when I logged in this morning it just stops when I click start lol.
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Posts: 9
I'm having the same problem. Here's the log (after I quit):

process attached
Wed Oct 30 10:19:51 2013 [MAIN] client.config says aurora.version.source='product'
Wed Oct 30 10:19:51 2013 [LOCS] 11010=ERROR_LOCAL_STORAGE_DATABASE_NEEDS_REBUILD <------------------------------------- error
Wed Oct 30 10:20:03 2013 [AUTH] 3=ERROR_DENIED
Wed Oct 30 10:20:04 2013 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=62843757 currency=DSU accountRegion=1 currentRegion=1 country=USA
Wed Oct 30 10:20:04 2013 [ACCO] AccountListener.OnSubscriptionActive entity=62843757
Wed Oct 30 10:20:05 2013 [ACCO] 3=ERROR_DENIED
Wed Oct 30 10:20:35 2013 [MAIN] FindGame deck=0
Wed Oct 30 10:21:21 2013 [GAME] 3006=ERROR_RPC_REQUEST_TIMED_OUT
Wed Oct 30 10:23:52 2013 [GAME] 3005=ERROR_RPC_PEER_DISCONNECTED
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Posts: 9
I'm not getting stuck on the "Click to Start" screen anymore. Now I'm getting the "Playful Sprites" error screen.

process attached
Wed Oct 30 11:51:07 2013 [MAIN] client.config says aurora.version.source='product'
Wed Oct 30 11:51:07 2013 [LOCS] 11010=ERROR_LOCAL_STORAGE_DATABASE_NEEDS_REBUILD <------------------------------------- error
Wed Oct 30 11:51:17 2013 [AUTH] 3=ERROR_DENIED
Wed Oct 30 11:51:18 2013 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=62843757 currency=DSU accountRegion=1 currentRegion=1 country=USA
Wed Oct 30 11:51:18 2013 [ACCO] AccountListener.OnSubscriptionActive entity=62843757
Wed Oct 30 11:51:20 2013 [ACCO] 3=ERROR_DENIED
Wed Oct 30 11:51:29 2013 [MAIN] FindGame deck=0
Wed Oct 30 11:51:30 2013 [GAME] 10017=ERROR_CHANNEL_TOO_MANY_CHANNELS_JOINED
Wed Oct 30 11:51:30 2013 [AURA] Marshal Error feature=2 event=15 code=10017 name=ERROR_CHANNEL_TOO_MANY_CHANNELS_JOINED
Wed Oct 30 11:51:30 2013 [GAME] 3005=ERROR_RPC_PEER_DISCONNECTED
Edited by Scopi on 10/30/2013 9:55 AM PDT
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Posts: 2
Same problem. I recently uninstalled diablo and WoW to make space. I just dragged to trash. Then I had another problem installing so I deleted a file called battle.net.

Then installed Hearthstone from scratch

Could the improper uninstall of diablo/wow be my problem? Did you guys do something similar?

Thanks


No I have not uninstalled any games. I just have WoW on my MAc. But I'm going to try and re-install Hearthstone and see if that helps.
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Posts: 9
There's a "Breaking News" panel on Battle.net saying that the problem is accessing certain play modes. I'm assuming that means the Tutorial/Practice modes, and that's why we new people can't get on.
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Posts: 8
I have the same issue.
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Posts: 7,448
I, too, have the same issue. I believe Blizzard knows this issue and is working on it.
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Posts: 29
I'm getting the same issue :(
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Posts: 2
i had the same problem, but i was able to play after see the cinematics again
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Posts: 823
This happened to me today after I freshly installed Hearthstone. The fact that this has been going on since October and here in January it is still not fixed? Wow.
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