Hearthstone 'oops' crash

Posts: 25
My game has created 3 dump reports after telling me 'the game has crashed, it would be great if you send the dump to the developers.' So where do I send these dumps?
Reply Quote
Support Forum Agent
Posts: 34,021
xCritStrikex,

There will be a folder with the name listed in that message in your Hearthstone game folder. Inside will be a file called "error.log". Could you please post the latest one here?

_________________________________________________________
I'm available in the forums Monday - Friday, 12 pm - 8 pm Pacific Time
Please provide feedback! - https://www.surveymonkey.com/s/Omrakos
Reply Quote
Posts: 25
Here is the log but I have not had this problem again since, the game seems to work just fine again. :)

Unity Player [version: Unity 4.2.1f4_4d30acc925c2]

Unknown caused an Access Violation (0xc0000005)
in module Unknown at 0023:10231b10.

Error occurred at 2014-01-01_181004.
I:\Hearthstone\Hearthstone.exe, run by Admin.
83% memory in use.
0 MB physical memory [1377 MB free].
0 MB paging file [0 MB free].
0 MB user address space [3645 MB free].
Write to location 10231b10 caused an access violation.

Context:
EDI: 0x001bf8e0 ESI: 0x09e6efa4 EAX: 0x00000000
EBX: 0x001bf91c ECX: 0x00000001 EDX: 0x0ce92a60
EIP: 0x10231b10 EBP: 0x001bf948 SegCs: 0x00000023
EFlags: 0x00010216 ESP: 0x001bf8cc SegSs: 0x0000002b

Bytes at CS:EIP:
00 00 00 00 00 00 00 00 00 00 00 00 11 02 00 00

Stack:
0x001bf8cc: 045f91aa 001bf8e0 00000000 00000028 .._.........(...
0x001bf8dc: 04170ad0 01000100 00000101 00000000 ................
0x001bf8ec: 14d4fb60 14d4fb91 14d4fbc2 14d4fbf3 `...............
0x001bf8fc: 14d4fc24 14d4fc55 14d4fc86 00000000 $...U...........
0x001bf90c: 00000000 00000000 00000000 00000000 ................
0x001bf91c: 00000000 00000000 04170b28 04170ad0 ........(.......
0x001bf92c: 0d87e398 045f9059 0460ae20 09e7d918 ....Y._. .`.....
0x001bf93c: 0d87e398 001bf948 045f904c 001bf968 ....H...L._.h...
0x001bf94c: 0466c31e 09e6ef68 00000000 00000000 ..f.h...........
0x001bf95c: 01503556 001bf970 011bf9a4 001bf988 V5P.p...........
0x001bf96c: 0466c2f5 09e640f0 09e6ef68 00000000 ..f..@..h.......
0x001bf97c: 0d87e398 09e7d918 0460ae20 001bfa68 ........ .`.h...
0x001bf98c: 0460a840 09e6ef68 00000000 0000003c @.`.h.......<...
0x001bf99c: 001bf9a8 01618570 01260ea0 001bf9e8 ....p.a...&.....
0x001bf9ac: 0462e890 01260ea0 001bf9c8 0161d941 ..b...&.....A.a.
0x001bf9bc: 0356a590 001bf9e8 04170b28 102028b8 ..V.....(....( .
0x001bf9cc: 1021c5e0 102028b8 187469b0 1021c5e0 ..!..( ..it...!.
0x001bf9dc: 001bf9f8 10109286 1021c5e0 00000002 ..........!.....
0x001bf9ec: 00000000 00000000 00000000 00000000 ................
0x001bf9fc: 00000000 00000000 00000000 00000000 ................
0x001bfa0c: 00000000 00000000 00000000 00000000 ................
0x001bfa1c: 00000000 00000000 00000000 04170ad0 ................
0x001bfa2c: 0ddddc88 045b1259 0460ae20 001bfc00 ....Y.[. .`.....
0x001bfa3c: 0ddddc88 001bfa48 045b124c 001bfa94 ....H...L.[.....
0x001bfa4c: 0460ae74 0cddb0bc 3b800000 3b800000 t.`........;...;
0x001bfa5c: 3b800000 00000000 001bfc18 001bfaac ...;............
0x001bfa6c: 0460ae61 09e7d918 00000000 00000000 a.`.............
0x001bfa7c: 001bfa94 10001e2e 0cf4bcc0 0cf4bcc0 ................
0x001bfa8c: 0cf4bcc0 00000000 00000000 10001dd6 ................
0x001bfa9c: 04177e88 0cf4bcc0 001bfaac 001bfab0 .~..............
0x001bfaac: 001bfadc 100efcf6 09e7d918 001bfbc4 ................
0x001bfabc: 001bfc18 0460a700 00010000 00000001 ......`.........
0x001bfacc: 0cf4bcc0 186e5f80 01024e70 1005d60d ....._n.pN......
0x001bfadc: 001bfb00 1005d603 0cf4bcc0 09e7d918 ................
0x001bfaec: 001bfbc4 001bfc18 001bfc18 0348f49c ..............H.
0x001bfafc: 00000001 001bfb1c 0153bd88 0cf4bcc0 ..........S.....
0x001bfb0c: 09e7d918 001bfbc4 001bfc18 001bfb80 ................
0x001bfb1c: 001bfb58 0153b6a5 0348f49c 09e7d918 X.....S...H.....
0x001bfb2c: 001bfb9c 001bfc18 001bfc18 001bfb80 ................
0x001bfb3c: 001bfb58 001bfb54 0153b651 001bfc00 X...T...Q.S.....
0x001bfb4c: 0d38c228 1a55c714 001bfc08 001bfb6c (.8...U.....l...
0x001bfb5c: 0153b651 001bfc18 034adb4c 034b84fc Q.S.....L.J...K.
0x001bfb6c: 001bfc20 0151b5fa 001bfc18 0151b430 .....Q.....0.Q.
0x001bfb7c: 034b84fc 01af94f0 0348f49c 09e7d918 ..K.......H.....
0x001bfb8c: 0d38d390 0ccf17d8 01c68601 00000000 ..8.............
0x001bfb9c: 00000000 00000000 00000000 00000000 ................
0x001bfbac: 00000000 00000000 00000000 00000000 ................
0x001bfbbc: 00000000 00000000 00000000 00000000 ................
0x001bfbcc: 00000000 00000000 00000000 00000000 ................
0x001bfbdc: 00000000 00000000 00000000 00000000 ................
0x001bfbec: 00000000 00000000 00000000 00000000 ................
0x001bfbfc: 00000000 00000000 00000000 00000000 ................
0x001bfc0c: 00000000 00000000 00000000 00000000 ................
0x001bfc1c: 034adb3c 001bfc8c 0147e15e 0d38d390 <.J.....^.G...8.
0x001bfc2c: 034b84fc bcb0bf10 0000049b 00000001 ..K.............
0x001bfc3c: 03450e58 0fd5df0c 0fd68a54 03450e58 X.E.....T...X.E.
0x001bfc4c: 0fd68a54 0fd68a54 04a347f8 036dd201 T...T....G....m.
0x001bfc5c: 036dd224 001bfc90 01530997 04a347f8 $.m.......S..G..
0x001bfc6c: 7745890d 04a35d68 000003dc 41991a1f ..Ewh].........A
0x001bfc7c: 0151b670 0d38d390 034b84fc 034adb24 p.Q...8...K.$.J.
0x001bfc8c: 001bfd4c 015081b1 00000002 75e55f74 L.....P.....t_.u
0x001bfc9c: 00000000 00000000 01af94f0 034b48b4 .............HK.
0x001bfcac: 00000000 00000000 00000000 ffff8301 ................
0x001bfcbc: 00000000 00000000 00000001 00000000 ................
0x001bfccc: 00000000 00000000 00000000 00000000 ................
0x001bfcdc: 00000000 00000000 00000000 001bfcc0 ................
0x001bfcec: 001bfcc4 00000000 00000000 00000000 ................
0x001bfcfc: 00000000 00000000 00000000 00000000 ................
0x001bfd0c: 00000000 00000001 00000001 00000000 ................
0x001bfd1c: 00000000 00000000 00000000 00000000 ................
0x001bfd2c: 00000000 00000000 00000000 00000002 ................
0x001bfd3c: 00000000 3f800000 049b9f80 0100fd58 .......?....X...
0x001bfd4c: 001bfd88 0159ea6d 00000000 00000001 ....m.Y.........
0x001bfd5c: 00000000 00000010 00000001 00a4069e ................
0x001bfd6c: 000000ff 00000001 8bd60a7b 67164048 ........{...H@.g
0x001bfd7c: 00000342 0000030d 000005a4 001bfea0 B...............
0x001bfd8c: 015a01db 00000000 00000000 fffde000 ..Z.............
0x001bfd9c: 482f3a49 74726165 6f747368 0000656e I:/Hearthstone..
0x001bfdac: 0000000e 0000000f 67031c1d 03451b00 ...........g..E.
0x001bfdbc: 7744e38c 7744e0f2 01ce5178 00000000 ..Dw..DwxQ......
0x001bfdcc: 0000000f 0172e0ce 6f6e6f00 6374652f ......r..ono/etc
0x001bfddc: 00382200 0000000f 00000000 0000000f ."8.............
0x001bfdec: 01c451a0 03451b48 03451b80 03451b80 .Q..H.E...E...E.
0x001bfdfc: 001bfe3c 034514c8 001bfe2c 00000000 <.....E.,.......
0x001bfe0c: 00000000 0000001f 0000001f 00380000 ..............8.
0x001bfe1c: 00ec3264 03451540 00000003 001bfd60 d2..@.E.....`...
0x001bfe2c: 7743faea 0000002e 0000002f 49656e69 ..Cw..../...ineI
0x001bfe3c: 03451b00 00000000 00000000 01ad0e3c ..E.........<...
0x001bfe4c: 00000000 0000000f 001bfe84 00000000 ................
0x001bfe5c: 616e614d 00646567 0171c2e3 00000000 Managed...q.....
0x001bfe6c: 00000007 0000000f 0171c2f0 00ec3264 ..........q.d2..
0x001bfe7c: 6f6e6f4d 6e6f6d2f 6c642e6f 0100006c Mono/mono.dll...
0x001bfe8c: 0000000d 0000000f 00381910 00000000 ..........8.....
0x001bfe9c: 00000000 001bfeb8 016e74e8 01310000 .........tn...1.
0x001bfeac: 00000000 003b25c7 00000005 001bff48 .....%;.....H...
0x001bfebc: 01718e10 01310000 00000000 003b25c7 ..q...1......%;.
0x001bfecc: 00000005 7a33be8f 00000000 00000000 ......3z........
0x001bfedc: fffde000 00000044 003b1210 003b11f0 ....D.....;...;.
0x001bfeec: 003b11b2 00000000 00000000 00000000 ..;.............
0x001bfefc: 00000000 00000000 00000000 00000000 ................
0x001bff0c: 00000001 00000005 00000000 00000000 ................
0x001bff1c: 001bff44 0172a184 c0000005 00000000 D.....r.........
0x001bff2c: 00000000 001bfed0 001bf490 001bff84 ................
0x001bff3c: 0171a5e0 7be9b907 00000000 001bff54 ..q....{....T...
0x001bff4c: 7618336a fffde000 001bff94 77459f72 j3.v........r.Ew
0x001bff5c: fffde000 105c31f1 00000000 00000000 .....1\.........
0x001bff6c: fffde000 c0000005 761a76c7 761a76c7 .........v.v.v.v
0x001bff7c: 001bff60 001bf494 ffffffff 774971f5 `............qIw
0x001bff8c: 67030b35 00000000 001bffac 77459f45 5..g........E.Ew
0x001bff9c: 01718e63 fffde000 00000000 00000000 c.q.............
0x001bffac: 00000000 00000000 01718e63 fffde000 ........c.q.....
0x001bffbc: 00000000 00000000 00000000 00000000 ................
0x001bffcc: 00000000 00000000 00000000 00000000 ................
0x001bffdc: 00000000 00000000 00000000 00000000 ................
0x001bffec: 00000000 00000000 00000000 00000000 ................
0x001bfffc: 00000000 ....

Module 1
I:\Hearthstone\Hearthstone.exe
Image Base: 0x01310000 Image Size: 0x00a60000
File Size: 10342912 File Time: 2013-12-19_010536
Version:
Company:
Product:
FileDesc:
FileVer: 1.0.0.4243
ProdVer: 1.0.0.4243

Module 2
C:\Windows\system32\xinput1_3.dll
Image Base: 0x00400000 Image Size: 0x00016000
File Size: 81768 File Time: 2007-04-04_185342
Version:
Company: Microsoft Corporation
Product: MicrosoftR DirectX for WindowsR
FileDesc: Microsoft Common Controller API
FileVer: 9.18.944.0
ProdVer: 9.18.944.0

Module 3
I:\Hearthstone\Hearthstone_Data\Mono\mono.dll
Image Base: 0x10000000 Image Size: 0x0022e000
File Size: 2099712 File Time: 2013-10-07_222704
Version:
Company:
Product:
FileDesc:
FileVer: 0.0.0.0
ProdVer: 0.0.0.0

Module 4
C:\Windows\system32\atiumdag.dll
Image Base: 0x62ec0000 Image Size: 0x005b9000
File Size: 5944264 File Time: 2013-03-29_023644
Version:
Company: Advanced Micro Devices, Inc.
Product: Advanced Micro Devices, Inc. Radeon DirectX Universal Driver
FileDesc: atiumdag.dll
FileVer: 9.14.10.969
ProdVer: 9.14.10.969

Module 5
C:\Windows\system32\atiumdva.dll
Image Base: 0x635f0000 Image Size: 0x00446000
File Size: 4450264 File Time: 2013-03-29_023650
Version:
Company: Advanced Micro Devices, Inc.
Product: Advanced Micro Devices, Inc. Radeon Video Acceleration Universal Driver
FileDesc: Radeon Video Acceleration Universal Driver
FileVer: 8.14.10.390
ProdVer: 8.14.10.390

Module 6
C:\Windows\system32\DCIMAN32.dll
Image Base: 0x6a1b0000 Image Size: 0x00006000
File Size: 10240 File Time: 2013-06-06_045058
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: DCI Manager
FileVer: 6.1.7601.18177
ProdVer: 6.1.7601.18177

Module 7
C:\Windows\system32\DDRAW.dll
Image Base: 0x6a1c0000 Image Size: 0x000e7000
File Size: 531968 File Time: 2009-07-14_011512
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft DirectDraw
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 8
C:\Windows\system32\mscms.dll
Image Base: 0x6a700000 Image Size: 0x00079000
File Size: 481792 File Time: 2010-11-20_121946
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft Color Matching System DLL
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 9
C:\Windows\system32\aticfx32.dll
Image Base: 0x6fbe0000 Image Size: 0x000ef000
File Size: 970912 File Time: 2013-03-29_023700
Version:
Company: Advanced Micro Devices, Inc.
Product: AMD Inc. Radeon DirectX 11 Driver
FileDesc: aticfx32.dll
FileVer: 8.17.10.1191
ProdVer: 8.17.10.1191

Module 10
C:\Windows\system32\icm32.dll
Image Base: 0x6ff80000 Image Size: 0x00038000
File Size: 215040 File Time: 2009-07-14_011528
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft Color Management Module (CMM)
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 11
C:\Windows\system32\credssp.dll
Image Base: 0x70210000 Image Size: 0x00008000
File Size: 17408 File Time: 2010-11-20_121826
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Credential Delegation Security Package
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 12
C:\Windows\system32\atiu9pag.dll
Image Base: 0x70290000 Image Size: 0x00019000
File Size: 92304 File Time: 2013-03-29_023704
Version:
Company: Advanced Micro Devices, Inc.
Product: Advanced Micro Devices, Inc PowerXpress Vista User Mode Driver
FileDesc: atiu9pag.dll
FileVer: 8.14.1.6304
ProdVer: 8.14.1.6304

Module 13
C:\Windows\system32\AVRT.dll
Image Base: 0x703a0000 Image Size: 0x00007000
File Size: 14336 File Time: 2009-07-14_011500
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Multimedia Realtime Runtime
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 14
C:\Windows\system32\MSACM32.dll
Image Base: 0x70590000 Image Size: 0x00014000
File Size: 72192 File Time: 2009-07-14_011544
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft ACM Audio Filter
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 15
C:\Windows\system32\POWRPROF.dll
Image Base: 0x705b0000 Image Size: 0x00025000
File Size: 145408 File Time: 2009-07-14_011614
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Power Profile Helper DLL
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 16
C:\Windows\System32\fwpuclnt.dll
Image Base: 0x70620000 Image Size: 0x00038000
File Size: 216576 File Time: 2013-10-12_020126
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: FWP/IPsec User-Mode API
FileVer: 6.1.7601.18283
ProdVer: 6.1.7601.18283

Module 17
C:\Windows\system32\HID.DLL
Image Base: 0x70730000 Image Size: 0x00009000
File Size: 22016 File Time: 2009-07-14_011526
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Hid User Library
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 18
C:\Program Files (x86)\Bonjour\mdnsNSP.dll
Image Base: 0x707e0000 Image Size: 0x00021000
File Size: 121704 File Time: 2011-08-30_230502
Version:
Company: Apple Inc.
Product: Bonjour
FileDesc: Bonjour Namespace Provider
FileVer: 3.0.0.10
ProdVer: 3.0.0.10

Module 19
C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
Image Base: 0x70810000 Image Size: 0x00027000
File Size: 145648 File Time: 2012-07-17_134900
Version:
Company: Microsoft Corp.
Product: MicrosoftR CoReXT
FileDesc: MicrosoftR Windows Live ID Namespace Provider
FileVer: 7.250.4311.0
ProdVer: 7.250.4311.0

Module 20
C:\Windows\system32\dhcpcsvc.DLL
Image Base: 0x70840000 Image Size: 0x00012000
File Size: 61952 File Time: 2009-07-14_011512
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: DHCP Client Service
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 21
C:\Windows\system32\PROPSYS.dll
Image Base: 0x70950000 Image Size: 0x000f5000
File Size: 988160 File Time: 2010-11-20_122058
Version:
Company: Microsoft Corporation
Product: WindowsR Search
FileDesc: Microsoft Property System
FileVer: 7.0.7601.17514
ProdVer: 7.0.7601.17514

Module 22
C:\Windows\system32\dhcpcsvc6.DLL
Image Base: 0x71860000 Image Size: 0x0000d000
File Size: 44032 File Time: 2012-10-09_174032
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: DHCPv6 Client
FileVer: 6.1.7601.17970
ProdVer: 6.1.7601.17970

Module 23
C:\Windows\system32\d3d9.dll
Image Base: 0x719a0000 Image Size: 0x001c3000
File Size: 1828352 File Time: 2010-11-20_121826
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Direct3D 9 Runtime
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 24
C:\Windows\system32\MMDevAPI.DLL
Image Base: 0x71fe0000 Image Size: 0x00039000
File Size: 213504 File Time: 2010-11-20_121940
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: MMDevice API
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 25
C:\Windows\system32\dsound.dll
Image Base: 0x720b0000 Image Size: 0x00072000
File Size: 453632 File Time: 2009-07-14_011514
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: DirectSound
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 26
C:\Windows\system32\AUDIOSES.DLL
Image Base: 0x72130000 Image Size: 0x00036000
File Size: 195584 File Time: 2010-11-20_121806
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Audio Session
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 27
C:\Windows\system32\OPENGL32.dll
Image Base: 0x722d0000 Image Size: 0x000c8000
File Size: 791552 File Time: 2009-07-14_011614
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: OpenGL Client DLL
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 28
C:\Windows\system32\midimap.dll
Image Base: 0x72680000 Image Size: 0x00007000
File Size: 16896 File Time: 2009-07-14_011542
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft MIDI Mapper
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 29
C:\Windows\system32\msacm32.drv
Image Base: 0x72690000 Image Size: 0x00008000
File Size: 20992 File Time: 2009-07-14_011410
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft Sound Mapper
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 30
C:\Windows\system32\ksuser.dll
Image Base: 0x726a0000 Image Size: 0x00004000
File Size: 4608 File Time: 2009-07-14_011536
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: User CSA Library
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 31
C:\Windows\system32\wdmaud.drv
Image Base: 0x726b0000 Image Size: 0x00030000
File Size: 172032 File Time: 2010-11-20_121652
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Winmm audio system driver
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 32
C:\Windows\system32\GLU32.dll
Image Base: 0x72710000 Image Size: 0x00022000
File Size: 130048 File Time: 2009-07-14_011524
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: OpenGL Utility Library DLL
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 33
C:\Windows\system32\rasadhlp.dll
Image Base: 0x73300000 Image Size: 0x00006000
File Size: 11776 File Time: 2009-07-14_011614
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Remote Access AutoDial Helper
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 34
C:\Windows\system32\uxtheme.dll
Image Base: 0x73310000 Image Size: 0x00080000
File Size: 245760 File Time: 2009-07-14_011126
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft UxTheme Library
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 35
C:\Windows\system32\DNSAPI.dll
Image Base: 0x73390000 Image Size: 0x00044000
File Size: 270336 File Time: 2011-03-03_053802
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: DNS Client API DLL
FileVer: 6.1.7601.17570
ProdVer: 6.1.7601.17570

Module 36
C:\Windows\System32\wship6.dll
Image Base: 0x733e0000 Image Size: 0x00006000
File Size: 10752 File Time: 2009-07-14_011622
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Winsock2 Helper DLL (TL/IPv6)
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 37
C:\Windows\system32\d3d8thk.dll
Image Base: 0x73400000 Image Size: 0x00006000
File Size: 11264 File Time: 2009-07-14_011510
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft Direct3D OS Thunk Layer
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 38
C:\Windows\system32\dwmapi.dll
Image Base: 0x73430000 Image Size: 0x00013000
File Size: 67072 File Time: 2009-07-14_011514
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft Desktop Window Manager API
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 39
C:\Windows\system32\webio.dll
Image Base: 0x737e0000 Image Size: 0x0004f000
File Size: 314880 File Time: 2011-11-17_053504
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Web Transfer Protocols API
FileVer: 6.1.7601.17725
ProdVer: 6.1.7601.17725

Module 40
C:\Windows\system32\WINHTTP.dll
Image Base: 0x73830000 Image Size: 0x00058000
File Size: 351232 File Time: 2010-11-20_122138
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Windows HTTP Services
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 41
C:\Windows\system32\dbghelp.dll
Image Base: 0x739d0000 Image Size: 0x000eb000
File Size: 854016 File Time: 2010-11-20_121828
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Windows Image Helper
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 42
C:\Windows\system32\WINNSI.DLL
Image Base: 0x741d0000 Image Size: 0x00007000
File Size: 16896 File Time: 2009-07-14_011620
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Network Store Information RPC interface
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 43
C:\Windows\system32\IPHLPAPI.DLL
Image Base: 0x741e0000 Image Size: 0x0001c000
File Size: 103936 File Time: 2010-11-20_121924
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: IP Helper API
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 44
C:\Windows\System32\wshtcpip.dll
Image Base: 0x74600000 Image Size: 0x00005000
File Size: 9216 File Time: 2009-07-14_011622
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Winsock2 Helper DLL (TL/IPv4)
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 45
C:\Windows\system32\MSWSOCK.dll
Image Base: 0x74610000 Image Size: 0x0003c000
File Size: 231424 File Time: 2013-09-08_020400
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft Windows Sockets 2.0 Service Provider
FileVer: 6.1.7601.18254
ProdVer: 6.1.7601.18254

Module 46
C:\Windows\system32\USERENV.dll
Image Base: 0x746b0000 Image Size: 0x00017000
File Size: 81920 File Time: 2010-11-20_122134
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Userenv
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 47
C:\Windows\system32\profapi.dll
Image Base: 0x74710000 Image Size: 0x0000b000
File Size: 31744 File Time: 2009-07-14_011614
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: User Profile Basic API
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 48
C:\Windows\system32\WINMM.dll
Image Base: 0x74970000 Image Size: 0x00032000
File Size: 194048 File Time: 2010-11-20_122138
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: MCI API DLL
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 49
C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.3.0.36\Definitions\BASHDefs\20130715.001\UMEngx86.dll
Image Base: 0x74d10000 Image Size: 0x0004c000
File Size: 290232 File Time: 2013-05-31_165822
Version:
Company: Symantec Corporation
Product: BASH
FileDesc: SONAR Engine
FileVer: 7.8.0.10
ProdVer: 7.8.0.10

Module 50
C:\Windows\system32\VERSION.dll
Image Base: 0x74d60000 Image Size: 0x00009000
File Size: 21504 File Time: 2009-07-14_011618
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Version Checking and File Installation Libraries
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 51
C:\Windows\syswow64\CRYPTBASE.dll
Image Base: 0x74e30000 Image Size: 0x0000c000
File Size: 36864 File Time: 2009-07-14_011508
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Base cryptographic API DLL
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 52
C:\Windows\syswow64\SspiCli.dll
Image Base: 0x74e40000 Image Size: 0x00060000
File Size: 96768 File Time: 2013-09-25_015818
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Security Support Provider Interface
FileVer: 6.1.7601.18270
ProdVer: 6.1.7601.18270

Module 53
C:\Windows\SysWOW64\sechost.dll
Image Base: 0x74f10000 Image Size: 0x00019000
File Size: 92160 File Time: 2009-07-14_011614
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Host for SCM/SDDL/LSA Lookup APIs
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 54
C:\Windows\syswow64\SHLWAPI.dll
Image Base: 0x74f30000 Image Size: 0x00057000
File Size: 350208 File Time: 2010-11-20_122120
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Shell Light-weight Utility Library
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 55
C:\Windows\syswow64\PSAPI.DLL
Image Base: 0x74f90000 Image Size: 0x00005000
File Size: 6144 File Time: 2009-07-14_011614
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Process Status Helper
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 56
C:\Windows\syswow64\ADVAPI32.dll
Image Base: 0x75030000 Image Size: 0x000a0000
File Size: 640512 File Time: 2013-08-29_014818
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Advanced Windows 32 Base API
FileVer: 6.1.7601.18247
ProdVer: 6.1.7601.18247

Module 57
C:\Windows\syswow64\OLEAUT32.dll
Image Base: 0x750d0000 Image Size: 0x0008f000
File Size: 571904 File Time: 2011-08-27_042628
Version:
Company: Microsoft Corporation
Product:
FileDesc:
FileVer: 6.1.7601.17676
ProdVer: 6.1.7601.17676

Module 58
C:\Windows\syswow64\SHELL32.dll
Image Base: 0x75160000 Image Size: 0x00c4a000
File Size: 12872704 File Time: 2013-07-26_015600
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Windows Shell Common Dll
FileVer: 6.1.7601.18222
ProdVer: 6.1.7601.18222

Module 59
C:\Windows\syswow64\NSI.dll
Image Base: 0x75db0000 Image Size: 0x00006000
File Size: 8704 File Time: 2009-07-14_011612
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: NSI User-mode interface DLL
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 60
C:\Windows\syswow64\WINTRUST.dll
Image Base: 0x75dc0000 Image Size: 0x0002e000
File Size: 175104 File Time: 2013-07-09_045212
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft Trust Verification APIs
FileVer: 6.1.7601.18205
ProdVer: 6.1.7601.18205

Module 61
C:\Windows\syswow64\WS2_32.dll
Image Base: 0x75df0000 Image Size: 0x00035000
File Size: 206848 File Time: 2010-11-20_122140
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Windows Socket 2.0 32-Bit DLL
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 62
C:\Windows\syswow64\USER32.dll
Image Base: 0x75e30000 Image Size: 0x00100000
File Size: 833024 File Time: 2010-11-20_120858
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Multi-User Windows USER API Client DLL
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 63
C:\Windows\syswow64\GDI32.dll
Image Base: 0x75f30000 Image Size: 0x00090000
File Size: 311808 File Time: 2013-10-03_020046
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: GDI Client DLL
FileVer: 6.1.7601.18275
ProdVer: 6.1.7601.18275

Module 64
C:\Windows\syswow64\CFGMGR32.dll
Image Base: 0x75fc0000 Image Size: 0x00027000
File Size: 145920 File Time: 2011-05-24_103940
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Configuration Manager DLL
FileVer: 6.1.7601.17621
ProdVer: 6.1.7601.17621

Module 65
C:\Windows\syswow64\CLBCatQ.DLL
Image Base: 0x75ff0000 Image Size: 0x00083000
File Size: 522240 File Time: 2009-07-14_011504
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: COM+ Configuration Catalog
FileVer: 2001.12.8530.16385
ProdVer: 6.1.7600.16385

Module 66
C:\Windows\syswow64\msvcrt.dll
Image Base: 0x760c0000 Image Size: 0x000ac000
File Size: 690688 File Time: 2011-12-16_075300
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Windows NT CRT DLL
FileVer: 7.0.7601.17744
ProdVer: 6.1.8638.17744

Module 67
C:\Windows\syswow64\kernel32.dll
Image Base: 0x76170000 Image Size: 0x00110000
File Size: 1114112 File Time: 2013-08-02_015042
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Windows NT BASE API Client DLL
FileVer: 6.1.7601.18229
ProdVer: 6.1.7601.18229

Module 68
C:\Windows\syswow64\RPCRT4.dll
Image Base: 0x76280000 Image Size: 0x000f0000
File Size: 663552 File Time: 2013-07-09_045234
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Remote Procedure Call Runtime
FileVer: 6.1.7601.18205
ProdVer: 6.1.7601.18205

Module 69
C:\Windows\syswow64\DEVOBJ.dll
Image Base: 0x76370000 Image Size: 0x00012000
File Size: 64512 File Time: 2011-05-24_104006
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Device Information Set DLL
FileVer: 6.1.7601.17621
ProdVer: 6.1.7601.17621

Module 70
C:\Windows\syswow64\CRYPT32.dll
Image Base: 0x76390000 Image Size: 0x00120000
File Size: 1168384 File Time: 2013-10-05_195726
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Crypto API32
FileVer: 6.1.7601.18277
ProdVer: 6.1.7601.18277

Module 71
C:\Windows\syswow64\IMM32.dll
Image Base: 0x764c0000 Image Size: 0x00060000
File Size: 119808 File Time: 2010-11-20_120852
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Multi-User Windows IMM32 API Client DLL
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 72
C:\Windows\syswow64\USP10.dll
Image Base: 0x76520000 Image Size: 0x0009d000
File Size: 626688 File Time: 2012-11-22_044504
Version:
Company: Microsoft Corporation
Product: Microsoft(R) Uniscribe Unicode script processor
FileDesc: Uniscribe Unicode script processor
FileVer: 1.626.7601.18009
ProdVer: 1.626.7601.18009

Module 73
C:\Windows\syswow64\MSASN1.dll
Image Base: 0x765c0000 Image Size: 0x0000c000
File Size: 34304 File Time: 2010-11-20_121946
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: ASN.1 Runtime APIs
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 74
C:\Windows\syswow64\ole32.dll
Image Base: 0x765d0000 Image Size: 0x0015c000
File Size: 1414144 File Time: 2010-11-20_122050
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Microsoft OLE for Windows
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 75
C:\Windows\syswow64\MSCTF.dll
Image Base: 0x76730000 Image Size: 0x000cc000
File Size: 828928 File Time: 2009-07-14_011544
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: MSCTF Server DLL
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 76
C:\Windows\syswow64\SETUPAPI.dll
Image Base: 0x76800000 Image Size: 0x0019d000
File Size: 1667584 File Time: 2010-11-20_122116
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Windows Setup API
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 77
C:\Windows\syswow64\KERNELBASE.dll
Image Base: 0x76d40000 Image Size: 0x00047000
File Size: 274944 File Time: 2013-08-02_015044
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Windows NT BASE API Client DLL
FileVer: 6.1.7601.18229
ProdVer: 6.1.7601.18229

Module 78
C:\Windows\syswow64\LPK.dll
Image Base: 0x76fb0000 Image Size: 0x0000a000
File Size: 25600 File Time: 2013-06-06_045702
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: Language Pack
FileVer: 6.1.7601.18177
ProdVer: 6.1.7601.18177

Module 79
C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
Image Base: 0x773f0000 Image Size: 0x00005000
File Size: 10752 File Time: 2013-01-13_211644
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: ApiSet Stub DLL
FileVer: 6.2.9200.16492
ProdVer: 6.2.9200.16492

Module 80
C:\Windows\SysWOW64\ntdll.dll
Image Base: 0x77420000 Image Size: 0x00180000
File Size: 1292192 File Time: 2013-08-29_015032
Version:
Company: Microsoft Corporation
Product: MicrosoftR WindowsR Operating System
FileDesc: NT Layer DLL
FileVer: 6.1.7601.18247
ProdVer: 6.1.7601.18247

== [end of error.log] ==
Reply Quote
Posts: 4
i have the same problem and i'm trying to solves for about a week now... i have updated everything drivers, windows but still nothing... is there a solution? apart from dropping the whole issue?
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)

Reported!

[Close]