My game froze before Mulligan, and I'm stuck.

Posts: 110
Help please!! My game froze before the mulligan started, and now my game is stuck...when I quit it, it just goes back to the frozen game and sits in the darkened screen view. I can't do anything. Please help!

http://imageshack.com/a/img541/5997/dbyo.png

...I'm indefinitely stuck...this sucks so much :(
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Posts: 10
Im having the excact same problem - running on 3rd hour now!!
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Posts: 2
I am having the same problem on my game too.
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Support Forum Agent
Posts: 11,513
Hey everyone,

This appears to be a known bug affecting both Operating Systems that we are actively tracking and working on. I don't have any available fixes or workarounds at this time, but try logging out of the Battle.net Desktop App completely and loading back in. I'm also reaching out to see if there's anything we can do in the meantime to assist.
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Posts: 83
Kinda sucks when it happens at this rating. http://i.imgur.com/HsHNLjM.jpg
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Posts: 5
It happened to me too. Logging out of Battle.net and back in did not help. The same bug is also affecting my account on other devices (I have the iPad version and I'm stuck in a zombie game on both iPad and Mac).

Is there any way to fix this on the server side at least? Should I file a support ticket?
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Posts: 1
Bump...logged out to no avail...any other workarounds?
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Posts: 531
Same issue. IPad mini
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Posts: 1
Same issue PC, I tried restarting my computer and that didn't help. please fix
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Posts: 2
I'm currently stuck now doing arenas, exact same problem as above.

Crossing fingers its not gonna be recorded as a loss at least.

edit: I logged in using another device. Match was cancelled and I got unstuck.
Edited by ajwyte on 6/20/2014 4:48 PM PDT
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Posts: 7
I just ran into the same problem about 30 minutes ago. Logged in and out like 20 times. Still frozen and still reconnects to the same frozen game. This is sad. :(
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Posts: 2,632
I'm not stuck right now but this has happened to me 3-4 times in the past. Please remove or allow the option to disable auto-reconnect. Not once has that "feature" ever been beneficial to me, but it has locked me out of playing several times. One time I was locked out for nearly 45 minutes because the auto-connect keeps taking you back to the frozen game.

edit: I didn't realize this is the mac support. This problem happens on Windows 8 as well.
Edited by MadJohnny on 6/30/2014 1:59 PM PDT
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Posts: 3
http://gyazo.com/90e031784af7b4653159e1566bf6df5d

Bump....
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Posts: 5
Classic Ostkaka att skryta om sin rank

04/10/2014 04:22 AMPosted by Ostkaka
Kinda sucks when it happens at this rating. http://i.imgur.com/HsHNLjM.jpg
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Posts: 10
Happening to me now. I reinstalled hearthstone and still have the same issue
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