We have identified groups of players who were charged multiple times when attempting to make purchases. Some of the affected players have already received refunds, but we are in the process of implementing a hotfix that will reimburse duplicate purchases to the remaining affected accounts. We will provide additional updates as these issues are resolved.
Waiting for Authorization
A fix has already been put into place for the majority of players stuck at the “Waiting for Authorization” screen, but a small number of players may still be experiencing this issue. We are continuing to investigate those accounts that may still be affected and will implement hotfixes to address the issue.
Note: There are two separate issues under investigation in this case: Players awaiting refunds should be no longer be stuck within the “Waiting for Authorization” screen once the refund processes. Meanwhile, those players who remain stuck in this state after a refund has already been processed should be released via an upcoming hotfix.
Successful Purchases, Plague Quarter Unavailable (both Real Money and Gold)
At this time, we have begun processing refunds for players who made successful purchases but did not properly unlock the Plague Quarter (both real money and gold currencies).
We are currently investigating reports that some players are continuing to receive a “Shop Closed” notification.