Windows 8 Stability Issues - Updated 08/08

Support Forum Agent
Posts: 31,974
(borrowed from our EU Tech Support forum)

We are currently investigating multiple reports of stability issues with Hearthstone version 1.1.0.6187 and Windows 8/8.1. Symptoms may include:

  • Ingame performance issues such as stuttering and poor frame rates
  • Persistent Hearthstone crashes
  • OS instability when exiting Hearthstone
  • Alt-tabbing/minimizing/app closing issues

The development team is actively working on resolving these issues as quickly as possible and we apologize for any inconvenience caused. In the meantime, you may want to try these workarounds:

For the alt+tab Issue
Pressing alt+enter twice after you've highlighted Hearthstone should bring you back into the client properly.

For the Crashing/Performance/Stability Issues
1. Open the Battle.net Desktop App and select Hearthstone.
2. Click on the Options menu and select 'Show in Explorer'.
3. Find 'Hearthstone.exe' in the installation directory, right-click on it and go to 'Properties'.
4. In the 'Compatibility' tab select 'Run this program in compatibility mode for:'
4. Set the field to 'Windows 7'.
5. Click 'OK' and try to run the game as normal.

Our QA team is currently gathering data on this issue here. We will also leave this sticky thread open so that you can share your experiences and we can continue to provide updates while our developers work to resolve these issues for those affected.

Many thanks.
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Posts: 3
Second workaround isn't working, friend...
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Posts: 86
The Windows 7 compatibility option worked for the freezing, instability issues, but the get still can't be accessed after I minimize it.
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Posts: 98
I tried the Win 7 compatibility workaround and the game worked fine for a bit--then I was disconnected, had to enter my authenticator code again and the game will no longer load.

I don't understand how a patch that has this bad (and seemingly obvious) of an issue was ever released. Also, now that it is known that there are severe issues causing system crashes--why not revert back to the old version until this latest patch is fixed?

**Update: Now the game loads to main menu, but cannot click on anything (mouse or screen). The ESC button brings up the Options/Quit menu... but cannot click.
Edited by Specialist on 8/8/2014 6:46 PM PDT
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Posts: 1
08/08/2014 06:43 PMPosted by Specialist
Update: Now the game loads to main menu, but cannot click on anything (mouse or screen). The ESC button brings up the Options/Quit menu... but cannot click.


Same.
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Posts: 11
IT DOESN'T WORK!!!!!

The whole compatibility with windows 7 it doesn't work, still crashes the computer, non of this was happening before the patch.
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Posts: 1
Pressing ALT+F4 to exit Hearthsone works for me. Otherwise my computer crashes when i exit the game
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Posts: 559
I agree with either reverting the patch until it's fixed, or getting it fixed by the time the next wing is released. I have a lot of games on Steam I can play so I can cope for a few days, but I would like to be able to play the next wing considering I paid $20 for it!
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Posts: 1
changing it to run in windows 7 mode doesnt help my freezing issues! i lost many important games on ladder today because my game froze and i coudnt play my turn. plz fix it asap :(
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Posts: 83
I am experiencing this also. It started happening shortly after the last patch that said it provided support for Windows 8 touchscreen devices (much appreciated).

The symptom I'm having is that Internet Explorer shows as "Non-Responsive" and Windows itself is unresponsive for several seconds (sometimes a couple of minutes) after exiting Hearthstone via the Quit menu option. It's always right after shutting down the game for me, never during game operations.

I've tried various settings of the Battle.net launcher and running Hearthstone in Win8 compatibility mode, to no avail. Thinking this was a Windows problem, I even reinstalled the operating system (Windows 8.1), the Battle.net launcher, and Hearthstone... the problems returned. This of course includes fresh installs of video, sound, etc. drivers.

The output_log.txt from Hearthstone_Data didn't seem to show any errors. DxDiag didn't seem to show any errors either. Windows Event Viewer shows Event ID 1002 "Application Hang" six times in the last 24 hours, but it's attributed to WWAHost.exe and LiveComm.exe. They "stopped interacting with Windows and were closed". That wouldn't seem to be related.

Let us know if we can help.
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Posts: 1
I have to say blizzard it's pretty damn funny how a unstable build like that went live. Did you guys forgot to test and do some debugging in Windows 8 environment even when the patch itself was intended to add support for Windows 8 touch devices?
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Posts: 1
My game crashes Windows when I close it, and these do not help solve the problem. I really hope that Blizzard pushes out a fix to this a soon as possible, i'd really appreciate it. This really frustrated me at first because i was worried that my computer was ruined the first few times it crashed, until i finally made the connection that it is Hearthstone causing my computer to do this and not my computer breaking down. Please fix it soon :D
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Posts: 12
The windows 7 compatibility mode workaround isn't preventing windows explorer from crashing every time I exit Hearthstone.
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Posts: 3
Whenever I minimize Hearstone it will not go back, although it is working and I can hear the sounds that it is my turn, I cant maximise the screen, I can not even close the window. Basically it is stuck untill end it trough Task Manager and relaunch the game again. It is a bit annoying, as I like to play and do a lot of jobs aside if the opponent is slow :) It was not before like that, started couple days ago.

My PC stats:
Intel Core i7-3610QM CPU @ 2.30GHz 2.30GHz
Win 8 x64
16GB RAM
Nvidia 2gb
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Posts: 147
Guys, revert the patch already. It causes problems specifically for the OS it's meant for..
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Posts: 1
since the update i have not been able to even launch hearthstone =[
my os is windows 8.1 and it is a fairly decent laptop

intel i7 cpu
nividia GeForce GTX 675MX gpu
and 8 gb of ram
Edited by door on 8/10/2014 9:03 AM PDT
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Posts: 38
I tried the so-called "work-around" by setting it to run in Win 7 compatibility mode and it made it so instead of being unstable, the game was now completely unplayable. Great suggestion!! In Win 7 compatibility mode, neither the touch screen or the track pad on my Surface 2 work in Hearthstone, so I can't go anywhere past the current quests display and have to CTRL-ALT-DEL and kill the application.

I don't understand why you guys released a patch to "improve" Hearthstone for Win 8 touch devices in the first place. It was working just fine until you !@#$ed it up. I used to be able to build a deck with the touch screen with only a few minor input quirks. Now I am forced to use the keyboard every time, because just tapping a card acts as a right-click and doesn't add it to the deck. In the game, I used to be able to get a close-up view of a card on the board or in hand with a single tap, while holding and dragging would cast it. Now for no reason I can see, you removed the single tap feature so I have to hold the card to view it (with my finger in the way of course), and risk accidentally casting something when I'm trying to view cards in my hand.

Thanks for making the game 10 times worse, Blizzard. You guys are really doing a bang up job!
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Posts: 5
Additional Work Around:

This worked for me. Give it a shot. Granted, this is not a cure all (I still encountered lag during my play) but the lag I encountered that would have normally ruined the match and/or crashed the game remedied itself and I was able to finish the troubled match.

Suggestion:

I put the game into Windowed Format instead of playing it full screen. I noticed immediately that the animations appeared more fluid.

Additional Info:

I did not see options INSIDE the game to select a windowed gameplay option. I enabled this feature through my NVIDIA GeForce Experience Utility and customized the gameplay format from that interface. BNet may want to consider adding this feature to the game options itself (if it does not already exist). I'm willing to admit I'm not the best and brightest when it comes to my PC knowledge.

Specifics:

Running Windows 8.1
Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz
2.20 GHz
Installed 8.00 GB RAM
GeForce GT 650M
NVIDIA Driver is up to date (GeForce 340.53)
I am also running in Compatibility Mode for Windows 7

I hope this works for you, friends.

(Moved this post from http://us.battle.net/hearthstone/en/forum/topic/13778117916 as suggested)
Edited by Argus on 8/10/2014 11:11 AM PDT
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Posts: 559
08/10/2014 11:07 AMPosted by Argus
Additional Work Around:

This worked for me. Give it a shot. Granted, this is not a cure all (I still encountered lag during my play) but the lag I encountered that would have normally ruined the match and/or crashed the game remedied itself and I was able to finish the troubled match.

Suggestion:

I put the game into Windowed Format instead of playing it full screen. I noticed immediately that the animations appeared more fluid.

Additional Info:

I did not see options INSIDE the game to select a windowed gameplay option. I enabled this feature through my NVIDIA GeForce Experience Utility and customized the gameplay format from that interface. BNet may want to consider adding this feature to the game options itself (if it does not already exist). I'm willing to admit I'm not the best and brightest when it comes to my PC knowledge.

Specifics:

Running Windows 8.1
Intel(R) Core(TM) i7-3632QM CPU @ 2.20GHz
2.20 GHz
Installed 8.00 GB RAM
GeForce GT 650M
NVIDIA Driver is up to date (GeForce 340.53)
I am also running in Compatibility Mode for Windows 7

I hope this works for you, friends.

(Moved this post from http://us.battle.net/hearthstone/en/forum/topic/13778117916 as suggested)


If you go to options, directly below the graphics quality setting is a checkbox that says 'Fullscreen'. Uncheck that and it will go to windowed.
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Posts: 559
Also, the Windows 7 works fine for me since I'm on desktop and doesn't seem to crash the game after running for a long time either, I played for 2+ hours straight yesterday in Windows 7 compatibility mode and it ran just like it used to.
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