Stuck on waiting for authorization
I have exited Hearthstone and the Battle.net application and restarted to find the same issue. I have switched to my iPad and when I open the Shop it shows the same "Waiting for Authorization" loop.
Some feedback from Blizzard on this thread would be greatly appreciated!
All - I still have this problem, the whole Hearthstone Shop is locked and just stuck on "Waiting for Authorization" loop. However I opened a support ticket and received the below response, so hopefully this will be fixed soon. I'm posting this in case others haven't opened a ticket and received this info:
What you described sadly is a very common issue with Paypal customers at the moment.
Paypal had issues with their payment authorization during the time you had tried to make your order. That means we got your order but paypal never confirmed your payment and it got stuck.
Paypal has already fixed that on their side now and we have forwarded this to our technical support team for you so they can remove the "''waiting for authorization'' part from your account for you as fast as possible.
English Game Master Team
It's been two weeks, and I can not purchase ANY of the Naxx wings.
I can not purchase any expert packs.
...and I can not play ANY arena :(
The most help from blizzard I've had so far is:
Game Master Nibynoqq here. I'm just getting back to you regarding your issue you submitted about your Hearthstone purchases.
First of all, apologies for the wait time. I hope you're having a great day so far. :)
I checked out your issue for you and the Hearthstone developers are still looking into the issues witht he Plague Quarter.
Keep an eye on http://us.battle.net/hearthstone/en/forum/10591461/ for any updates as we will post there as soon as we have more news.
Waiting for authorization... Nasty xD
I am still stuck.
I chased Blizzard and received this update, not really helpful and I don't understand it as I have never had a Paypal payment declined. Points to an issue with the integration between battle.net store and Paypal, but still no indication on when it will be fixed :-(
Here is the full update:
"My name is Raunanon, and I wanted to check into this issue as quickly as I could, to see if there was anything I could do with an ongoing payment with PayPal on the shop.
I had a look here and see theres sadly no time mentioned to us when this will be fixed. It will most likely be an automatic change and I would check soon.
From what I can see, it looks like the payment which was made through Paypal was declined and when the shop is available again you can have another try.
I hope this helps and if you need anything else, you know where to find us!"
Please report any Code of Conduct violations, including:
Threats of violence. We take these seriously and will alert the proper authorities.
Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.
Harassing or discriminatory language. This will not be tolerated.