Random game crashes

Posts: 16
Since the Nax release H/S generates random crashes. Always accompanied by general discontent on my machine, which is only resolved by a reboot. CPU is less than 25% allocation on any core. CPU temp is 40-44C. GPU is 48-50C. Happens in both windowed and fullscreen.

Dxdiag:
http://pastebin.com/bWXBJUwE

Crash Dump:
http://pastebin.com/qw5BYFqa1

Can happen on main menu, during play, or, solo play.

I've tried uninstall/reinstall. All drivers/firmware are current.

GPU = GTX770
CPU = AMD 965 Black
OS = Win 7

Crashes only happen in H/S

All other Blizzard/Steam/BioWare/EA games play without issue as do all other installed applications.

The last 3-4 crashes are accompanied by a, "You haven't performed an action in a while" message. This happens in the middle of a 'Play' game.
Edited by Cables on 8/13/2014 10:08 PM PDT
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Posts: 16
Again in play mode. Message on crash is:

Closed:
It's been a while since our last Hearthstone action and your connection was shut down. Relaunch the game when your're ready.

Accept, I had literally played a card 5 seconds previous and the game had crashed during the animation. My previous play had happened less the 60 seconds previous to the play resulting in the crash. The last card played on this crash was a Mukala banana +1/+1, however, the card doesn't seem to have any affect as the crash has occured inside and outside of a play game. I don't believe I've seen it in NAX,.....only in play or in menus.

Also, I did receive a windows crash reporting dump that ref'd that it'd be sent to blizz:
#6E0BBDED-BB47-40D1-8082-7E71BF96CDC8

Though,....no crash dump was generated in install directory.
Edited by Cables on 8/13/2014 10:25 PM PDT
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Posts: 16
After a crash, if I try and launch the Blizz launcher again I get C++ runtime errors.
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Posts: 16
Caught it with procdump. Dump is pretty huge,...almost 500MB.

Version=1
EventType=APPCRASH
EventTime=130525554232919400
ReportType=2
Consent=1
ReportIdentifier=0abeaabb-2440-11e4-9e08-00059a3c7a00
IntegratorReportIdentifier=0abeaaba-2440-11e4-9e08-00059a3c7a00
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Hearthstone.exe
Sig[1].Name=Application Version
Sig[1].Value=1.1.0.6187
Sig[2].Name=Application Timestamp
Sig[2].Value=5321f827
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.18247
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=521ea8e7
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000222d2
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=626e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=626ec30a2b8a103252fa03b975cc5d76
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=772f
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=772f82075436e294ddb29cc6f686bb6e
UI[2]=G:\Games\Hearthstone\Hearthstone.exe
UI[3]=Hearthstone.exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=G:\Games\Hearthstone\Hearthstone.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\USER32.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule[6]=C:\Windows\syswow64\LPK.dll
LoadedModule[7]=C:\Windows\syswow64\USP10.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\system32\VERSION.dll
LoadedModule[15]=C:\Windows\syswow64\ole32.dll
LoadedModule[16]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[18]=C:\Windows\system32\OPENGL32.dll
LoadedModule[19]=C:\Windows\system32\GLU32.dll
LoadedModule[20]=C:\Windows\system32\DDRAW.dll
LoadedModule[21]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[22]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[23]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[24]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[25]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\system32\WINMM.dll
LoadedModule[28]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[29]=C:\Windows\syswow64\NSI.dll
LoadedModule[30]=C:\Windows\syswow64\IMM32.dll
LoadedModule[31]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[32]=C:\Windows\system32\DNSAPI.dll
LoadedModule[33]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[34]=C:\Windows\system32\WINNSI.DLL
LoadedModule[35]=C:\Windows\system32\WINHTTP.dll
LoadedModule[36]=C:\Windows\system32\webio.dll
LoadedModule[37]=C:\Windows\system32\HID.DLL
LoadedModule[38]=C:\Windows\system32\MSACM32.dll
LoadedModule[39]=G:\Games\Hearthstone\Hearthstone_Data\Mono\mono.dll
LoadedModule[40]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[41]=C:\Windows\system32\MSWSOCK.dll
LoadedModule[42]=C:\Windows\system32\uxtheme.dll
LoadedModule[43]=C:\Windows\system32\d3d9.dll
LoadedModule[44]=C:\Windows\system32\d3d8thk.dll
LoadedModule[45]=C:\Windows\system32\nvd3dum.dll
LoadedModule[46]=C:\Windows\system32\nvspcap.dll
LoadedModule[47]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[48]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[49]=C:\Windows\system32\nvapi.dll
LoadedModule[50]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[51]=C:\Windows\system32\powrprof.dll
LoadedModule[52]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll
LoadedModule[53]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[54]=C:\Windows\system32\PROPSYS.dll
LoadedModule[55]=C:\Windows\system32\wdmaud.drv
LoadedModule[56]=C:\Windows\system32\ksuser.dll
LoadedModule[57]=C:\Windows\system32\AVRT.dll
LoadedModule[58]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[59]=C:\Windows\system32\msacm32.drv
LoadedModule[60]=C:\Windows\system32\midimap.dll
LoadedModule[61]=C:\Windows\system32\dsound.dll
LoadedModule[62]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[63]=C:\Windows\system32\xinput1_3.dll
LoadedModule[64]=C:\Windows\syswow64\profapi.dll
LoadedModule[65]=G:\Games\Hearthstone\Hearthstone_Data\Plugins\PlayErrors32.DLL
LoadedModule[66]=G:\Games\Hearthstone\MSVCP100.dll
LoadedModule[67]=G:\Games\Hearthstone\MSVCR100.dll
LoadedModule[68]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[69]=C:\Windows\syswow64\USERENV.dll
LoadedModule[70]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[71]=C:\Windows\system32\rsaenh.dll
LoadedModule[72]=C:\Windows\system32\mscms.dll
LoadedModule[73]=C:\Windows\system32\icm32.dll
LoadedModule[74]=C:\Windows\System32\wshtcpip.dll
LoadedModule[75]=C:\Windows\System32\wship6.dll
LoadedModule[76]=c:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[77]=C:\Windows\system32\rasadhlp.dll
LoadedModule[78]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[79]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[80]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[81]=C:\Windows\system32\credssp.dll
LoadedModule[82]=C:\Windows\system32\dbghelp.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Hearthstone.exe
AppPath=G:\Games\Hearthstone\Hearthstone.exe

Here's WERviewer. If anyone wants a look at the actual procdump I'd be happy to upload.
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Posts: 3
I think I have the same problem.

Thought the crashes start with a major lagg spike, half the time i can't even do my turn or anything.
Which makes me end up losing rank all the time.

Any idea's on fixing this?
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MVP - Hearthstone
Posts: 16,366
Nothing looks off. :(

Be sure that none of the following are on your system, as others have mentioned they conflict; Yet Another Cleaner, NetWorx, D3DOverrider, MacAfee SiteAdvisor, and a font called Sneaker Script.
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Posts: 16
After crashes over and over again, I switched from full screen to window'd mode. I get some wierd graphical issues with the "End Turn" button, but the game doesn't crash. The "End Turn" button becomes unseated from it's frame and moves to the right of it's normal position and seems to shift 45% from horizontal with the right side floating up from "flat".
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Posts: 16
So, that was wishful thinking. Encountered another crash this evening in Play mode:

Version=1
EventType=BEX
EventTime=130528065679731310
ReportType=2
Consent=1
ReportIdentifier=c9a99c44-2688-11e4-9faa-005056c00008
IntegratorReportIdentifier=c9a99c43-2688-11e4-9faa-005056c00008
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Hearthstone.exe
Sig[1].Name=Application Version
Sig[1].Value=1.1.0.6187
Sig[2].Name=Application Timestamp
Sig[2].Value=5321f827
Sig[3].Name=Fault Module Name
Sig[3].Value=xinput1_3.dll_unloaded
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=46145335
Sig[6].Name=Exception Offset
Sig[6].Value=0450c9d3
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=15a8
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=15a87921f9cbe36dfe624bddb4c5c1e9
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=f2a1
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=f2a12429cd55a2167908a6edf423a581
UI[2]=G:\Games\Hearthstone\Hearthstone.exe
UI[3]=Hearthstone.exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=G:\Games\Hearthstone\Hearthstone.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\USER32.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule[6]=C:\Windows\syswow64\LPK.dll
LoadedModule[7]=C:\Windows\syswow64\USP10.dll
LoadedModule[8]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\system32\VERSION.dll
LoadedModule[15]=C:\Windows\syswow64\ole32.dll
LoadedModule[16]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[17]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[18]=C:\Windows\system32\OPENGL32.dll
LoadedModule[19]=C:\Windows\system32\GLU32.dll
LoadedModule[20]=C:\Windows\system32\DDRAW.dll
LoadedModule[21]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[22]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[23]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[24]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[25]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\system32\WINMM.dll
LoadedModule[28]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[29]=C:\Windows\syswow64\NSI.dll
LoadedModule[30]=C:\Windows\syswow64\IMM32.dll
LoadedModule[31]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[32]=C:\Windows\system32\DNSAPI.dll
LoadedModule[33]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[34]=C:\Windows\system32\WINNSI.DLL
LoadedModule[35]=C:\Windows\system32\WINHTTP.dll
LoadedModule[36]=C:\Windows\system32\webio.dll
LoadedModule[37]=C:\Windows\system32\HID.DLL
LoadedModule[38]=C:\Windows\system32\MSACM32.dll
LoadedModule[39]=G:\Games\Hearthstone\Hearthstone_Data\Mono\mono.dll
LoadedModule[40]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[41]=C:\Windows\system32\MSWSOCK.dll
LoadedModule[42]=C:\Windows\system32\uxtheme.dll
LoadedModule[43]=C:\Windows\system32\d3d9.dll
LoadedModule[44]=C:\Windows\system32\d3d8thk.dll
LoadedModule[45]=C:\Windows\system32\nvd3dum.dll
LoadedModule[46]=C:\Windows\system32\nvspcap.dll
LoadedModule[47]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[48]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[49]=C:\Windows\system32\nvapi.dll
LoadedModule[50]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[51]=C:\Windows\system32\powrprof.dll
LoadedModule[52]=C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll
LoadedModule[53]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[54]=C:\Windows\system32\PROPSYS.dll
LoadedModule[55]=C:\Windows\system32\wdmaud.drv
LoadedModule[56]=C:\Windows\system32\ksuser.dll
LoadedModule[57]=C:\Windows\system32\AVRT.dll
LoadedModule[58]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[59]=C:\Windows\system32\msacm32.drv
LoadedModule[60]=C:\Windows\system32\midimap.dll
LoadedModule[61]=C:\Windows\system32\dsound.dll
LoadedModule[62]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[63]=C:\Windows\syswow64\profapi.dll
LoadedModule[64]=G:\Games\Hearthstone\Hearthstone_Data\Plugins\PlayErrors32.DLL
LoadedModule[65]=G:\Games\Hearthstone\MSVCP100.dll
LoadedModule[66]=G:\Games\Hearthstone\MSVCR100.dll
LoadedModule[67]=C:\Windows\syswow64\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[68]=C:\Windows\syswow64\USERENV.dll
LoadedModule[69]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[70]=C:\Windows\system32\rsaenh.dll
LoadedModule[71]=C:\Windows\system32\mscms.dll
LoadedModule[72]=C:\Windows\system32\icm32.dll
LoadedModule[73]=C:\Windows\System32\wshtcpip.dll
LoadedModule[74]=C:\Windows\System32\wship6.dll
LoadedModule[75]=c:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[76]=C:\Windows\system32\rasadhlp.dll
LoadedModule[77]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[78]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[79]=C:\Windows\system32\dbghelp.dll
LoadedModule[80]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Hearthstone.exe
AppPath=G:\Games\Hearthstone\Hearthstone.exe
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Posts: 16
Caught the dump with procdump again, would be happy to share the .dmp upon request.
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Posts: 16
Here's the error.log:

Unity Player [version: Unity 4.2.2f1_20df86865aa0]

Hearthstone.exe caused an Integer Divide by Zero (0xc0000094)
in module Hearthstone.exe at 0023:016a9c15.

Error occurred at 2014-08-17_203534.
G:\Games\Hearthstone\Hearthstone.exe, run by Matt.
43% memory in use.
0 MB physical memory [0 MB free].
0 MB paging file [0 MB free].
0 MB user address space [3432 MB free].

Context:
EDI: 0x00000007 ESI: 0x249cac58 EAX: 0x00000000
EBX: 0x00000000 ECX: 0x00000008 EDX: 0x00000000
EIP: 0x016a9c15 EBP: 0x0029a010 SegCs: 0x00000023
EFlags: 0x00210297 ESP: 0x00299ff0 SegSs: 0x0000002b

Bytes at CS:EIP:
f7 fb 8b 5d ec 99 f7 fb 83 7e 1c 00 8b 46 20 db

Stack:
0x00299ff0: 249cac58 25045838 24e65588 000019a0 X..$8X.%.U.$....
0x0029a000: 00000000 3f800000 00000000 00000000 .......?........
0x0029a010: 0029a2f8 016a9f89 25045838 24ed9c58 ..)...j.8X.%X..$
0x0029a020: 00000051 0029a030 25045838 24be56e8 Q...0.).8X.%.V.$
0x0029a030: 00000000 00000001 00000002 00000003 ................
0x0029a040: 00000004 00000005 00000006 00000007 ................
0x0029a050: 00000008 0000000a 00000009 0000000b ................
0x0029a060: 0000000c 0000000d 0000000e 00000011 ................
0x0029a070: 0000000f 00000010 00000014 00000012 ................
0x0029a080: 00000013 00000015 00000016 00000018 ................
0x0029a090: 00000019 00000017 0000001a 0000001e ................
0x0029a0a0: 0000001c 0000001d 0000001f 0000001b ................
0x0029a0b0: 00000020 00000022 00000021 00000023 ..."...!...#...
0x0029a0c0: 00000025 00000024 00000026 00000027 %...$...&...'...
0x0029a0d0: 00000028 00000029 0000002a 0000002b (...)...*...+...
0x0029a0e0: 0000002c 0000002e 0000002d 0000002f ,.......-.../...
0x0029a0f0: 00000030 00000031 00000033 00000034 0...1...3...4...
0x0029a100: 00000032 00000035 00000041 00000037 2...5...A...7...
0x0029a110: 00000038 00000039 0000003a 0000003b 8...9...:...;...
0x0029a120: 0000003c 0000003d 0000003e 00000042 <...=...>...B...
0x0029a130: 0000003f 00000040 00000043 00000036 ?...@...C...6...
0x0029a140: 00000044 00000046 00000047 00000045 D...F...G...E...
0x0029a150: 00000048 00000049 0000004a 0000004b H...I...J...K...
0x0029a160: 0000004c 0000004d 0000004e 0000004f L...M...N...O...
0x0029a170: 00000050 00000051 00000004 016a9f0d P...Q.........j.
0x0029a180: 24be56e8 24be56ec 24be56f0 24be56f4 .V.$.V.$.V.$.V.$
0x0029a190: 24be56f8 24be56fc 24be5700 24be5704 .V.$.V.$.W.$.W.$
0x0029a1a0: 24be5708 24be5710 24be570c 24be5714 .W.$.W.$.W.$.W.$
0x0029a1b0: 24be5718 24be571c 24be5720 24be5728 .W.$.W.$ W.$(W.$
0x0029a1c0: 24be572c 24be5724 24be5734 24be5738 ,W.$$W.$4W.$8W.$
0x0029a1d0: 24be5730 24be573c 24be5740 24be574c 0W.$<W.$@W.$LW.$
0x0029a1e0: 24be5744 24be5748 24be5750 24be5764 DW.$HW.$PW.$dW.$
0x0029a1f0: 24be5758 24be575c 24be5754 24be5760 XW.$\W.$TW.$`W.$
0x0029a200: 24be5768 24be5770 24be576c 24be5774 hW.$pW.$lW.$tW.$
0x0029a210: 24be577c 24be5778 24be5780 24be5784 |W.$xW.$.W.$.W.$
0x0029a220: 24be5788 24be578c 24be5790 24be5794 .W.$.W.$.W.$.W.$
0x0029a230: 24be5798 24be57a0 24be579c 24be57a4 .W.$.W.$.W.$.W.$
0x0029a240: 24be57a8 24be57ac 24be57b8 24be57b0 .W.$.W.$.W.$.W.$
0x0029a250: 24be57b4 24be57bc 24be57f4 24be57c4 .W.$.W.$.W.$.W.$
0x0029a260: 24be57c8 24be57cc 24be57d0 24be57d4 .W.$.W.$.W.$.W.$
0x0029a270: 24be57d8 24be57dc 24be57e0 24be57e8 .W.$.W.$.W.$.W.$
0x0029a280: 24be57ec 24be57c0 24be57e4 24be57f0 .W.$.W.$.W.$.W.$
0x0029a290: 24be57f8 24be5804 24be57fc 24be5800 .W.$.X.$.W.$.X.$
0x0029a2a0: 24be5808 24be580c 24be5810 24be5814 .X.$.X.$.X.$.X.$
0x0029a2b0: 24be5818 24be581c 24be5820 24be5824 .X.$.X.$ X.$$X.$
0x0029a2c0: 24be5828 24e8cff8 2d7079d6 016a9e5a (X.$...$.yp-Z.j.
0x0029a2d0: 25045838 24eb55d8 25045b30 0029a2fc 8X.%.U.$0[.%..).
0x0029a2e0: 00000000 24be56e8 2494b6b8 0029a030 .....V.$...$0.).
0x0029a2f0: 00000144 2d59db2e 0029a320 0168cb88 D.....Y- .)...h.
0x0029a300: 25045838 24e65588 249cac58 25045958 8X.%.U.$X..$XY.%
0x0029a310: 000004d0 24eb5d64 0000001c 24be79f8 ....d].$.....y.$
0x0029a320: 0029a338 0168cf85 24c3cf28 25045b30 8.)...h.(..$0[.%
0x0029a330: 25045958 25045838 0029a398 016ed821 XY.%8X.%..).!.n.
0x0029a340: 25045838 25045b30 24c3cf28 25045838 8X.%0[.%(..$8X.%
0x0029a350: 016ee9c4 24be7348 00000000 0000001b ..n.Hs.$........
0x0029a360: 000000cc 00000010 01b48618 0000000c ................
0x0029a370: 00000000 0000001e 000000e8 0029a398 ..............).
0x0029a380: 011f2f4c 000000cc 00000010 00000000 L/..............
0x0029a390: 01ba8b90 00000000 0029a3b0 016a8f44 ..........).D.j.
0x0029a3a0: 25045838 25045958 00000000 00000000 8X.%XY.%........
0x0029a3b0: 0029a508 016b09d9 25045854 00000000 ..)...k.TX.%....
0x0029a3c0: 00000000 00000002 00000000 00000002 ................
0x0029a3d0: 01ba8b90 0029a3e0 016abce8 00000000 ......)...j.....
0x0029a3e0: 00000000 00000000 00000000 00000000 ................
0x0029a3f0: 00000000 00000000 00000000 00000000 ................
0x0029a400: 00000000 00000000 00000000 00000000 ................
0x0029a410: 00000000 00000000 00000000 00000000 ................
0x0029a420: 00000000 00000000 00000000 00000000 ................
0x0029a430: 00000000 00000000 00000000 00000000 ................
0x0029a440: 00000000 00000000 00000000 00000000 ................
0x0029a450: 00000000 00000000 00000000 00000000 ................
0x0029a460: 00000000 00000000 00000000 00000000 ................
0x0029a470: 00000000 00000000 00000000 00000000 ................
0x0029a480: 00000000 00000000 00000000 00000000 ................
0x0029a490: 00000000 00000000 00000000 00000000 ................
0x0029a4a0: 00000000 00000000 00000000 00000000 ................
0x0029a4b0: 00000000 00000000 00000000 00000000 ................
0x0029a4c0: 00000000 00000000 00000000 00000000 ................
0x0029a4d0: 00000000 00000000 00000000 00000002 ................
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0x0029a4f0: 00000004 00000000 00000000 00000000 ................
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Module 1
G:\Games\Hearthstone\Hearthstone.exe
Image Base: 0x011f0000 Image Size: 0x00a6c000
File Size: 10400304 File Time: 2014-08-06_190820
Version:
Company:
Product:
FileDesc:
FileVer: 1.1.0.6187
ProdVer: 1.1.0.6187

Module 2
C:\Windows\system32\xinput1_3.dll
Image Base: 0x00400000 Image Size: 0x00016000
File Size: 81768 File Time: 2007-04-04_195342
Version:
Company: Microsoft Corporation
Product: Microsoft® DirectX for Windows®
FileDesc: Microsoft Common Controller API
FileVer: 9.18.944.0
ProdVer: 9.18.944.0

Module 3
C:\Windows\system32\nvspcap.dll
Image Base: 0x10000000 Image Size: 0x00114000
File Size: 1126480 File Time: 2014-07-25_065030
Version:
Company: NVIDIA Corporation
Product: NVIDIA GeForce Experience
FileDesc: NVIDIA Capture Server Proxy
FileVer: 15.3.33.0
ProdVer: 15.3.33.0

Module 4
G:\Games\Hearthstone\Hearthstone_Data\Mono\mono.dll
Image Base: 0x10000000 Image Size: 0x0022e000
File Size: 2099712 File Time: 2014-08-04_192236
Version:
Company:
Product:
FileDesc:
FileVer: 0.0.0.0
ProdVer: 0.0.0.0

Module 5
C:\Windows\system32\icm32.dll
Image Base: 0x634d0000 Image Size: 0x00038000
File Size: 215040 File Time: 2009-07-13_181528
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Color Management Module (CMM)
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 6
C:\Windows\system32\mscms.dll
Image Base: 0x63510000 Image Size: 0x00079000
File Size: 481792 File Time: 2010-11-20_051946
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Color Matching System DLL
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 7
G:\Games\Hearthstone\MSVCR100.dll
Image Base: 0x68970000 Image Size: 0x000bf000
File Size: 773968 File Time: 2014-08-04_192140
Version:
Company: Microsoft Corporation
Product: Microsoft® Visual Studio® 2010
FileDesc: Microsoft® C Runtime Library
FileVer: 10.0.40219.325
ProdVer: 10.0.40219.325

Module 8
G:\Games\Hearthstone\MSVCP100.dll
Image Base: 0x68a30000 Image Size: 0x00069000
File Size: 421200 File Time: 2014-08-04_192138
Version:
Company: Microsoft Corporation
Product: Microsoft® Visual Studio® 2010
FileDesc: Microsoft® C Runtime Library
FileVer: 10.0.40219.325
ProdVer: 10.0.40219.325

Module 9
C:\Windows\system32\dsound.dll
Image Base: 0x68aa0000 Image Size: 0x00072000
File Size: 453632 File Time: 2009-07-13_181514
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: DirectSound
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 10
C:\Windows\system32\nvapi.dll
Image Base: 0x68b20000 Image Size: 0x002d2000
File Size: 2814656 File Time: 2014-07-02_134832
Version:
Company: NVIDIA Corporation
Product: NVIDIA Windows drivers
FileDesc: NVIDIA NVAPI Library, Version 340.52
FileVer: 9.18.13.4052
ProdVer: 9.18.13.4052

Module 11
C:\Windows\system32\nvd3dum.dll
Image Base: 0x68e00000 Image Size: 0x00dce000
File Size: 14498552 File Time: 2014-07-02_134832
Version:
Company: NVIDIA Corporation
Product: NVIDIA Windows WDDM D3D driver
FileDesc: NVIDIA WDDM D3D Driver, Version 340.52
FileVer: 9.18.13.4052
ProdVer: 9.18.13.4052

Module 12
C:\Windows\system32\d3d9.dll
Image Base: 0x6c3e0000 Image Size: 0x001c3000
File Size: 1828352 File Time: 2010-11-20_051826
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Direct3D 9 Runtime
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 13
C:\Windows\system32\AUDIOSES.DLL
Image Base: 0x6eee0000 Image Size: 0x00036000
File Size: 195584 File Time: 2010-11-20_051806
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Audio Session
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 14
C:\Windows\system32\DDRAW.dll
Image Base: 0x6ef20000 Image Size: 0x000e7000
File Size: 531968 File Time: 2009-07-13_181512
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft DirectDraw
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 15
C:\Windows\system32\MMDevAPI.DLL
Image Base: 0x70580000 Image Size: 0x00039000
File Size: 213504 File Time: 2010-11-20_051940
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: MMDevice API
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 16
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPI.dll
Image Base: 0x705c0000 Image Size: 0x00139000
File Size: 1214048 File Time: 2014-07-02_104454
Version:
Company: NVIDIA Corporation
Product: NVIDIA GeForce 3D Vision
FileDesc: NVIDIA 3D Vision Control Panel API
FileVer: 7.17.13.4052
ProdVer: 7.17.13.4052

Module 17
C:\Windows\system32\OPENGL32.dll
Image Base: 0x70700000 Image Size: 0x000c8000
File Size: 791552 File Time: 2009-07-13_181614
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: OpenGL Client DLL
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 18
C:\Windows\system32\wdmaud.drv
Image Base: 0x70e90000 Image Size: 0x00030000
File Size: 172032 File Time: 2010-11-20_051652
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Winmm audio system driver
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 19
C:\Windows\system32\webio.dll
Image Base: 0x70ed0000 Image Size: 0x0004f000
File Size: 314880 File Time: 2011-11-16_223504
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Web Transfer Protocols API
FileVer: 6.1.7601.17725
ProdVer: 6.1.7601.17725

Module 20
C:\Windows\system32\WINHTTP.dll
Image Base: 0x70f20000 Image Size: 0x00058000
File Size: 351232 File Time: 2010-11-20_052138
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows HTTP Services
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 21
C:\Windows\system32\MSACM32.dll
Image Base: 0x70f80000 Image Size: 0x00014000
File Size: 72192 File Time: 2009-07-13_181544
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft ACM Audio Filter
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 22
C:\Windows\system32\dwmapi.dll
Image Base: 0x70fa0000 Image Size: 0x00013000
File Size: 67072 File Time: 2009-07-13_181514
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Desktop Window Manager API
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 23
C:\Windows\system32\GLU32.dll
Image Base: 0x71700000 Image Size: 0x00022000
File Size: 130048 File Time: 2009-07-13_181524
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: OpenGL Utility Library DLL
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 24
C:\Windows\system32\WINMM.dll
Image Base: 0x71bd0000 Image Size: 0x00032000
File Size: 194048 File Time: 2010-11-20_052138
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: MCI API DLL
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 25
C:\Windows\system32\uxtheme.dll
Image Base: 0x71d20000 Image Size: 0x00080000
File Size: 245760 File Time: 2009-07-13_181126
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft UxTheme Library
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 26
G:\Games\Hearthstone\Hearthstone_Data\Plugins\PlayErrors32.DLL
Image Base: 0x72220000 Image Size: 0x0000b000
File Size: 28672 File Time: 2014-08-04_192046
Version:
Company:
Product:
FileDesc:
FileVer: 0.0.0.0
ProdVer: 0.0.0.0

Module 27
C:\Windows\system32\midimap.dll
Image Base: 0x722f0000 Image Size: 0x00007000
File Size: 16896 File Time: 2009-07-13_181542
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft MIDI Mapper
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 28
C:\Windows\system32\powrprof.dll
Image Base: 0x72640000 Image Size: 0x00025000
File Size: 145408 File Time: 2009-07-13_181614
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Power Profile Helper DLL
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 29
C:\Windows\system32\msacm32.drv
Image Base: 0x72690000 Image Size: 0x00008000
File Size: 20992 File Time: 2009-07-13_181410
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Sound Mapper
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 30
C:\Windows\System32\fwpuclnt.dll
Image Base: 0x72780000 Image Size: 0x00038000
File Size: 216576 File Time: 2013-10-11_190126
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: FWP/IPsec User-Mode API
FileVer: 6.1.7601.18283
ProdVer: 6.1.7601.18283

Module 31
C:\Windows\system32\dhcpcsvc.DLL
Image Base: 0x727c0000 Image Size: 0x00012000
File Size: 61952 File Time: 2009-07-13_181512
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: DHCP Client Service
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 32
C:\Windows\system32\WINNSI.DLL
Image Base: 0x727f0000 Image Size: 0x00007000
File Size: 16896 File Time: 2009-07-13_181620
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Network Store Information RPC interface
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 33
C:\Windows\system32\IPHLPAPI.DLL
Image Base: 0x72800000 Image Size: 0x0001c000
File Size: 103936 File Time: 2010-11-20_051924
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: IP Helper API
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 34
C:\Windows\System32\wship6.dll
Image Base: 0x72820000 Image Size: 0x00006000
File Size: 10752 File Time: 2009-07-13_181622
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Winsock2 Helper DLL (TL/IPv6)
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 35
C:\Windows\system32\rsaenh.dll
Image Base: 0x72990000 Image Size: 0x0003b000
File Size: 242936 File Time: 2009-07-13_181756
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Enhanced Cryptographic Provider
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 36
C:\Windows\system32\CRYPTSP.dll
Image Base: 0x729d0000 Image Size: 0x00016000
File Size: 78848 File Time: 2009-07-13_181508
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Cryptographic Service Provider API
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 37
C:\Windows\system32\MSWSOCK.dll
Image Base: 0x729f0000 Image Size: 0x0003c000
File Size: 231424 File Time: 2013-09-07_190400
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Microsoft Windows Sockets 2.0 Service Provider
FileVer: 6.1.7601.18254
ProdVer: 6.1.7601.18254

Module 38
C:\Windows\system32\dbghelp.dll
Image Base: 0x72a30000 Image Size: 0x000eb000
File Size: 854016 File Time: 2010-11-20_051828
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Windows Image Helper
FileVer: 6.1.7601.17514
ProdVer: 6.1.7601.17514

Module 39
C:\Windows\system32\AVRT.dll
Image Base: 0x73e00000 Image Size: 0x00007000
File Size: 14336 File Time: 2009-07-13_181500
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Multimedia Realtime Runtime
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 40
C:\Windows\system32\ksuser.dll
Image Base: 0x73e20000 Image Size: 0x00004000
File Size: 4608 File Time: 2009-07-13_181536
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: User CSA Library
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 41
C:\Windows\system32\DNSAPI.dll
Image Base: 0x73fc0000 Image Size: 0x00044000
File Size: 270336 File Time: 2011-03-02_223802
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: DNS Client API DLL
FileVer: 6.1.7601.17570
ProdVer: 6.1.7601.17570

Module 42
c:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
Image Base: 0x74200000 Image Size: 0x00024000
File Size: 134528 File Time: 2009-08-18_122922
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows Live ID
FileDesc: Microsoft® Windows Live ID Namespace Provider
FileVer: 6.500.3165.0
ProdVer: 6.500.3165.0

Module 43
C:\Windows\system32\HID.DLL
Image Base: 0x74230000 Image Size: 0x00009000
File Size: 22016 File Time: 2009-07-13_181526
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Hid User Library
FileVer: 6.1.7600.16385
ProdVer: 6.1.7600.16385

Module 44
C:\Windows\system32\rasadhlp.dll
Image Base: 0x74550000 Image Size: 0x00006000
File Size: 11776 File Time: 2009-07-13_181614
Version:
Company: Microsoft Corporation
Product: Microsoft® Windows® Operating System
FileDesc: Remote Access AutoDial Helper
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== [end of error.log] ==
Reply Quote
MVP - Hearthstone
Posts: 16,366
G:\Games\Hearthstone\Hearthstone.exe, run by Matt.
43% memory in use.
0 MB physical memory [0 MB free].
0 MB paging file [0 MB free].
0 MB user address space [3432 MB free].


Does this mean it thinks you have no memory? You might want to run some memtest passes. http://hcidesign.com/memtest/

Also, there seems to be a line in a previous report about Games for Windows live. Be sure after you've started the system that nothing extra is running in the background. It's possible something is conflicting which hasn't been identified as something which does. (If you have that running.)
Reply Quote
Posts: 16
Thx for the reply,

Yeah,....I thought the same thing but ran memtest and everything checked out.
Reply Quote
Posts: 7
I have the same problem as Matt, I've disconnected from 5 games in the last two days resulting in a crash report. My report looks very similar to Matt's
Reply Quote
Posts: 16
And again this evening. As the game was loading:

Version=1
EventType=AppHangB1
EventTime=130529730589163589
ReportType=1
Consent=1
ReportIdentifier=6de496b6-280c-11e4-af58-005056c00008
IntegratorReportIdentifier=6de496b7-280c-11e4-af58-005056c00008
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Hearthstone.exe
Sig[1].Name=Application Version
Sig[1].Value=1.1.0.6284
Sig[2].Name=Application Timestamp
Sig[2].Value=5321f827
Sig[3].Name=Hang Signature
Sig[3].Value=94be
Sig[4].Name=Hang Type
Sig[4].Value=2048
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=94be2ffe2aa4a227d3bd9d3f953d8c39
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=1dbd
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=1dbd4de6220802c47487eed8ddebfee9
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=94be
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=94be2ffe2aa4a227d3bd9d3f953d8c39
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=1dbd
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=1dbd4de6220802c47487eed8ddebfee9
UI[3]=Hearthstone.exe is not responding
UI[4]=Windows can check online for a solution. If you close the program, you might lose information.
UI[5]=Check for a solution and close the program
UI[6]=Check for a solution and close the program
UI[7]=Close the program
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Hearthstone.exe
AppPath=G:\Games\Hearthstone\Hearthstone.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
Reply Quote
Posts: 16
and again:

The crash dump sent to Blizz referenced:
CF4CCA7B-44E7-49C3-B08E-084B818F7F52
Reply Quote
Posts: 16
So, is there actually a way to file a support ticket for Hearthstone? Everything here:

https://us.battle.net/support/en/help/topic/hearthstone/

and here:

https://us.battle.net/support/en/help/solution/hearthstone/561

just seems to be an endless loop to knowledgebase articles that are basically worthless. I've spent close to 16 hours trying to trouble shoot this crash and I can't actually create a support ticket. Or so it seems.

Things I've tried:


    Uninstall/Install Hearthstone
    Uninstall/Install Battle.net launcher
    Confirmed all drivers are up to date.
    Flashed latest BIOS
    Uninstalled software that had any potential conflict
    Wiped all GPU, (GTX 770) drivers and reinstalled.
    Removed and re-installed RAM
    Run MEMTEST twice, with no issues
    Submitted multiple WER, error logs, dxdiag, and even offered procdump crash dumps.
    Tried every possible combination of in game options
    Turned down the Overclock on my CPU
    Tried installing both battle.net and hearthstone to a brand new SSD
    Sent every crash dump generated to Blizzard


....and after all that, I finally bite the bullet to submit a ticket and all I can find is an endless loop of select a game, read this kb article, "have you tried posting to the forums?". Thats really really frustrating.

I would go through doing a fresh install of 8.1 but it seems the poor folks running 8.1 are in the same position of encountering all sorts of crashes. I'm not sure whats causing all the crashing, but I can tell you that I don't experience crashes with any other applications I run, including your other games.

I would really appreciate some insight from someone affiliated with Blizzard, [No offense Rabbit, thank you for taking the time to review and reply :-)]who could at least take the time to provide come recommendations as to how to proceed troubleshooting the behavior I've been encountering the last couple of weeks.
Edited by Cables on 8/19/2014 10:55 PM PDT
Reply Quote
MVP - Hearthstone
Posts: 16,366
08/19/2014 10:52 PMPosted by Cables
So, is there actually a way to file a support ticket for Hearthstone?


This link should work.

https://us.battle.net/support/en/help/solution/hearthstone/567

However, they will probably just tell you the same stuff to try then send you back here. The people over here are likely just as knowledgeable, if not more so with this issue in regards to Hearthstone. I know back in the day when I was a paid moderator the forum moderators also looked through tickets, and it wasn't uncommon for the ticketing people to ask us questions if we knew a solution or had heard of issue x from time to time. (I only handled English tickets, while we were in a chat room with people in other countries, so sometimes they'd ask if we'd seen issue x on our side.)

Unfortunately since this issue affects such a small number of players, and every user is fairly unique in hardware configuration, and there is no way to observe/test the issue directly, if they haven't answered they probably don't know what else to suggest to you.

I would go through doing a fresh install of 8.1 but it seems the poor folks running 8.1 are in the same position of encountering all sorts of crashes.


Yes and no. While there are a lot of crash issues, compared to the total 10 million+ players, you are likely talking about something smaller than 1/4 of 1% of all users are affected. (Even assuming 75% of those accounts were only created to get the WoW mount and they never came back.) As example, I run on Win 8.1 and ever since starting in beta I've never had a single issue of the game filing to run and getting the kind of errors you see.

Even though you don't see the effects in other games, I really don't think this is caused by Hearthstone. You've run all the tests I can think of, so outside of doing something like a safe boot to windows and trying under that condition, I really have no idea what else to try since I can't observe/test the hardware directly.

Heck, it might even be something crazy like the modem/router. Someone in another thread said there was some kind of channel switch, and they were unable to stay connected to Hearthstone and had crashes, but once they switched the channel their wireless router they were fine.

Honestly I wouldn't recommend someone move from Win 7 to Win 8 right now due to the rumors that Win 9 may go into public testing within the next few months. If Win 9 is right around the corner it might be best to just hold out. (Though that's terribly sad if it means you can't play game x until that happens.)

I would really appreciate some insight from someone affiliated with Blizzard, [No offense Rabbit, thank you for taking the time to review and reply :-)]


Meh, I don't know all the things. :) If I did this wouldn't be the 7th birthday I've spent homeless, and this year, unemployed as well. :(

Though they do see the forums, and I know they 'spy on' MVP posts, so they've undoubtedly seen the thread. If nothing has been suggested they likely don't know what else to suggest either. :(
Reply Quote
Posts: 1
hi,

I have the same problem since the launch of the game, sometimes it takes 10 minutes sometimes 2 hours.

Tried everything, and it happens only on hearthstone.
Reply Quote
MVP - Hearthstone
Posts: 16,366
I'd recommend you start a new thread, describe what kind of crash it is, and post your dxdiag file.

Do this...
http://windows.microsoft.com/en-US/windows-vista/Run-DirectX-Diagnostic-Tool
... then 'save all information' and copy and paste that into a post.
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