Can't purchase packs.

Posts: 1,657
I press the buy button and the game goes grey like it's loading but never happens, ever.

No error message nothing.

Anyone else?

HELP I WANNA GIVE YOU MONEY BLIZZ
Reply Quote
Posts: 1
same
Reply Quote
MVP - Technical Support
Posts: 21,680
I think it may be due to this :

08/16/2013 11:23 PMPosted by Arcagnion
We are aware of an issue where some players receiving an invitation to the Hearthstone beta are unable to make purchases from the Hearthstone in-game store. This particular error does not imply a problem with your payment method or credentials, and instead is due to a technicality related to where you Battle.net account was originally created. You do not need to change anything related to your account or settings. The development team is currently working on a fix and we’ll post an update here once the issue is resolved.


IE It's a bug that the devs are working on :3
Reply Quote
Posts: 1,657
It's pretty brutal to play people who have bought hundreds of cards while you play perfectly and they just run you over with way above average cards.

Like the rogue doesnt have a single combo card that you can get without packs
Reply Quote
Producer
Posts: 60
Kribynator, are you still experiencing this problem?
Reply Quote
Posts: 35
I'm also having this same issue. :)
Reply Quote
Posts: 93
08/21/2013 03:07 PMPosted by Yong Woo
Kribynator, are you still experiencing this problem?


I'm not sure if he's still having the problem but I am and I believe a lot of other people in Australia/other countries would be.
Reply Quote
Posts: 6
<- aussie with no buy

will be sad if I miss out on the buying reward. Have money to give.
Reply Quote
Posts: 93
Krullen they said that there will be opportunities to get the card :)
Reply Quote
Posts: 50
I'm from Brazil and I'm also having this very same issue.
Reply Quote
Producer
Posts: 60
If you are having this purchasing problem, could you please paste the content of the ConnectLog.txt file that live inside of the Hearthstone program folder? Thanks guys!
Reply Quote
Posts: 6
I'm getting the issue - tells me it's using my Battle.Net balance and to add a payment method (I have a payment method attached), and then nothing. My ConnectLog.txt:

process attached
Sat Aug 24 12:14:11 2013 [LOCS] 11010= <------------------------------------- error
Sat Aug 24 12:14:16 2013 [ACCO] AccountListener.OnSubscriptionActive entity=15654623
Sat Aug 24 12:14:17 2013 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=4105 currency=AUD region=1
Sat Aug 24 12:14:17 2013 [ACCO] AccountListener.OnSubscriptionActive entity=4105
process detached
Reply Quote
Posts: 6
A quick update: looks like it doesn't like American Express - found that out when I went to load an AUD balance and Amex wasn't an option. Changed it to a MasterCard and now in-game it shows a the card name.

Now I'm getting error code: 10200244 after it waits for ages 'Authorizing'
Reply Quote
Producer
Posts: 60
Bob, it appears that the card issuer has denied that transaction. Would it be possible for you to ask your Master Card issuer why they denied that transaction?
Reply Quote
Posts: 6
Ah! Because of a typo.

It's all working for me know - sorry, thought it was the same issue others were having.
Reply Quote
Posts: 518
I am also trying to purchase packs with my pre-paid American Express card and it does not seem to be taking it and giving me Error 10200244, I can't find any typo's in my information online and this sucks a bit, it's fine with my credit card but will not take my pre-paid here >:[

Tue Sep 03 17:50:44 2013 [LOCS] 11010= <------------------------------------- error
Tue Sep 03 17:50:47 2013 [ACCO] AccountListener.OnSubscriptionActive entity=15654060
Tue Sep 03 17:50:48 2013 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=2067666 currency=USD region=1
Tue Sep 03 17:50:48 2013 [ACCO] AccountListener.OnSubscriptionActive entity=2067666
Reply Quote
Posts: 709
Use mastercard or visa, no american express
Reply Quote
Posts: 518
Is that really the only solution at this point? :<
Reply Quote
Posts: 5
Hey I am getting the same error like bob where it shows me after the loading authorization
error 10200244

=(
Reply Quote
Posts: 8
Same issue here, been trying things for 3 days now, i just bought other stuff online, still got lots of euros on the card but shop says error 10200244
Reply Quote

Please report any Code of Conduct violations, including:

Threats of violence. We take these seriously and will alert the proper authorities.

Posts containing personal information about other players. This includes physical addresses, e-mail addresses, phone numbers, and inappropriate photos and/or videos.

Harassing or discriminatory language. This will not be tolerated.

Forums Code of Conduct

Report Post # written by

Reason
Explain (256 characters max)

Reported!

[Close]