Can't purchase packs.

Some week ago I have been able to buy some packs but now, with same credit card I get error 10200244... really strange.

Blizzard, could you tell us if there's actually a bug correction or is it something specific to my/our account?

Thanks for the answer,
Regards,
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Hello guys, I find out the problem for myself!

So I didn't have a authenticator that's why I can buy only lesser then 10 euro, but if you connect an authenticator + delete all payment methods, then add authenticator + new payment methods it will work! Sorry for bad english skill!
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Kirbynator

I press the buy button and the game goes grey like it's loading but never happens, ever.


Same thing happening to me using Visa , I'm from England.
This is my Connectlog:

process attached
Thu Jan 02 12:32:35 2014 [MAIN] client.config says aurora.version.source='product'
Thu Jan 02 12:32:35 2014 [LOCS] 11010= <------------------------------------- error
Thu Jan 02 12:32:37 2014 [ACCO] AccountListener.OnSubscriptionActive entity=16341709
Thu Jan 02 12:32:38 2014 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=130397231 currency=GBP accountRegion=2 currentRegion=2 country=GBR
Thu Jan 02 12:32:38 2014 [ACCO] AccountListener.OnSubscriptionActive entity=130397231
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Hello

I've got same problem here can't purchase cards. I did few days ago without any problem but now it's stuck at darkened screen of packs. Nothing else and after some time it just cancels with info "transaction expired". Only difference between purchase i did few days ago is that i bought just 2 packs and back then didn't had authenticator, now i have one and try to get 40 packs and it simply don't let me go through. Using same card as before Visa. Poland here.

Logs:

process attached
Thu Jan 02 13:46:44 2014 [MAIN] client.config says aurora.version.source='product'
Thu Jan 02 13:46:44 2014 [LOCS] 11010= <------------------------------------- error
Thu Jan 02 13:46:46 2014 [PFTY] 39=
Thu Jan 02 13:46:46 2014 [AURA] Marshal Error feature=11 event=37 code=39 name=
Thu Jan 02 13:46:46 2014 [ACCO] AccountListener.OnSubscriptionActive entity=18666000
Thu Jan 02 13:46:47 2014 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=100330617 currency=EUR accountRegion=2 currentRegion=2 country=POL
Thu Jan 02 13:46:47 2014 [ACCO] AccountListener.OnSubscriptionActive entity=100330617
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I have the same problem. But if the problem occur just because we arent giving the CVV, arent there any option so we could give it ? If you could reset something so that the client have to ask for it.
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Same error here with paypal.

I want to purchase arena and screen go grey. After some time when i want to try again it say my purchase timed out and whole process goes again.
Worked like week ago with exactly same card !

Please fix and take my money
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Okay since there is topic relating to the payment issue, I'm going to post here. I recently tried to purchase card packs and as soon as I pressed the buy button - I got an error saying the payment did not go through. However, I instantly got a message from my bank account that the transaction was completed and my account was deducted twice?? My money went through twice but I do not see any balance in my BNet account!
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same issue
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Hey already bought packs below 10 E and more never got problems, but i'm having the error 10200244...

Already tried to re-enter my paiment methode, doesn't change.

I'm from France and purchasing with VISA
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Solved!

Just added my paypal account and i could make purchase again!
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08/23/2013 04:08 PMPosted by Yong Woo
If you are having this purchasing problem, could you please paste the content of the ConnectLog.txt file that live inside of the Hearthstone program folder? Thanks guys!


Here is it i really hope you can help me

08/23/2013 04:08 PMPosted by Yong Woo
If you are having this purchasing problem, could you please paste the content of the ConnectLog.txt file that live inside of the Hearthstone program folder? Thanks guys!
Edited by Ferror18 on 1/9/2014 3:53 PM PST
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Payment error code 10200244. First time Heartstone asked me for Security Code number and everything was ok but after that game dont ask me to write SC number and i get 10200244 error.

Please help. Thanks in advance.
Edited by Nikoolaj on 1/11/2014 3:55 AM PST
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I got stuck buying an arena entry and then pressed back to try again but now it says that there is already a pending transaction...

process attached
Sat Jan 11 18:15:34 2014 [MAIN] client.config says aurora.version.source='product'
Sat Jan 11 18:15:35 2014 [LOCS] 11010= <------------------------------------- error
Sat Jan 11 18:15:37 2014 [ACCO] AccountListener.OnSubscriptionActive entity=17771193
Sat Jan 11 18:15:38 2014 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=100596505 currency=GBP accountRegion=2 currentRegion=2 country=GBR
Sat Jan 11 18:15:38 2014 [ACCO] AccountListener.OnSubscriptionActive entity=100596505
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Just tried to buy 40 packs, after I entered my password, the game grayed out.. I figured it just froze, and alt f4'd. Brought it back up and tried again.. same thing. did I just blow 50 extra dollars from doing it twice?.. I really cant afford that
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Same issue. We've also been trying to get help on the issue since 1/2.. http://us.battle.net/hearthstone/en/forum/topic/11041994998 no replies.

Tatooine:~ yoda$ cat /Applications/Hearthstone/ConnectLog.txt
process attached
Sat Jan 11 23:34:45 2014 [MAIN] client.config says aurora.version.source='product'
Sat Jan 11 23:34:45 2014 [LOCS] 11010=ERROR_LOCAL_STORAGE_DATABASE_NEEDS_REBUILD <------------------------------------- error
Sat Jan 11 23:35:05 2014 [PFTY] 39=ERROR_INCOMPLETE_PROFANITY_FILTERS
Sat Jan 11 23:35:05 2014 [AURA] Marshal Error feature=11 event=37 code=39 name=ERROR_INCOMPLETE_PROFANITY_FILTERS
Sat Jan 11 23:35:05 2014 [ACCO] AccountListener.OnSubscriptionActive entity=17735584
Sat Jan 11 23:35:06 2014 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=803159 currency=RUE accountRegion=2 currentRegion=2 country=DNK
Sat Jan 11 23:35:06 2014 [ACCO] AccountListener.OnSubscriptionActive entity=803159
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Have the same problem. Removed all my payment method. And reentered. Still same problem

Sun Jan 12 02:26:38 2014 [MAIN] client.config says aurora.version.source='product'
Sun Jan 12 02:26:38 2014 [LOCS] 11010= <------------------------------------- error
Sun Jan 12 02:26:40 2014 [ACCO] AccountListener.OnSubscriptionActive entity=15272613
Sun Jan 12 02:26:42 2014 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=102317931 currency=EUR accountRegion=2 currentRegion=2 country=DNK
Sun Jan 12 02:26:42 2014 [ACCO] AccountListener.OnSubscriptionActive entity=102317931
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I'm using my Visa Debit Card. $25 card and I was able to buy my first deck for 9.99 then I was going to purchase another and it said. Error 10200244. I went to my account and it said to download authenticator and then I would be able to buy more. Did so. Waited a day came back and tried to upload money to my account and says please pick another payment method. ( day 6 now ). Before you ask about the card. It's only been used 1x and that's to purchase Hearthstone card. Yes.. I have money left on card. Did account search on card. What to do???
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Also have this problem.

After the crash of the HS I cant buy anything using my paypal account.
After entering the password screen goes gray and looks like this:

http://i.imgur.com/XG9Dyjw.jpg

When I exit the screen and go back I have another transaction in progress or transaction timed out.
After that same loop goes again.

My card and paypal accounts are fine and work everywhere else.
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01/12/2014 05:13 PMPosted by Jandos
Also have this problem.

After the crash of the HS I cant buy anything using my paypal account.
After entering the password screen goes gray and looks like this:

http://i.imgur.com/XG9Dyjw.jpg

When I exit the screen and go back I have another transaction in progress or transaction timed out.
After that same loop goes again.

My card and paypal accounts are fine and work everywhere else.


i'm having the same issue. i bought 40 packs few days ago, all went good. 2 days later i'm having this issue, refering in conection log as :

"
Mon Jan 13 20:46:21 2014 [MAIN] client.config says aurora.version.source='product'
Mon Jan 13 20:46:21 2014 [LOCS] 11010= <------------------------------------- error
Mon Jan 13 20:46:23 2014 [PFTY] 39=
Mon Jan 13 20:46:23 2014 [AURA] Marshal Error feature=11 event=37 code=39 name=
Mon Jan 13 20:46:23 2014 [ACCO] AccountListener.OnSubscriptionActive entity=15616169
Mon Jan 13 20:46:24 2014 [ACCO] AccountListener.OnAccountLevelInfoUpdated account=100942402 currency=EUR accountRegion=2 currentRegion=2 country=SRB
Mon Jan 13 20:46:24 2014 [ACCO] AccountListener.OnSubscriptionActive entity=100942402
"

i can't buy packs nor arena. should we just wait and hope it will be fixed with new patch 1/13 ?
p.s. using same Visa as i did before
Edited by DuKkha on 1/13/2014 12:12 PM PST
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same problem. VISA
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